New Lake Village Apartments

Pros

• The reviewer likes Tori a lot better than the last two landlords.
• The place has been looking better under Tori.
• Maintenance staff fix almost everything.

Cons

• The air conditioner was never fixed for seven months, leaving residents without cooling.
• The management is unprofessional and unresponsive, often ignoring calls and rarely at the office.
• The buildings are infested with bed bugs and roaches.
• Drugs and crime are reported around the property, making it unsafe.
• Maintenance is poorly run and fails to report issues to supervisors.
• A staff member was described as creepy, and the manager was accused of lying and ruling with an iron fist.
• There is frequent turnover of managers, leading to inconsistent policies.
• Inspections are scheduled the night before, leaving residents little time to prepare, and sometimes inspectors do not show.

Review

A wide set of resident voices paints a troubled picture across several properties, with experiences ranging from hopeful beginnings to chronic frustration under shifting management. In the foreground, some tenants recall how things felt when Candy was the landlord: she moved them in quickly and seemed to set a more positive tone. Not long after, Darlene moved into the office and didn't renew lease agreements with some residents, including those who needed accommodations or background checks for themselves and their animals. The shift in management, along with tightened or unclear procedures, left many feeling uncertain and deferred to a new landlord who eventually arrived and earned a different kind of appreciation. For a while, the sentiment was that Tori has been a noticeable improvement and that repairs have been addressed more promptly than before, which stands out as a rare bright spot amid a broader pattern of complaints.

Several threads recur across the stories, with air conditioning not far from the top. One resident recounts living for seven straight months without a functional air conditioner, paying rent the whole time while workers hired to fix it failed to resolve the problem. The only relief available was a fan and keeping a window slightly raised, a makeshift approach that left them uncomfortable and dependent on luck rather than reliable service. The frustration isn't limited to a single unit; it reflects a larger worry that maintenance needs are not being prioritized and that basic comfort is not guaranteed, even in hot weather.

Maintenance and management practices emerge as a core grievance, often paired with a sense of inequity in enforcement. Several reviewers argue that the property prioritizes rent collection over actual repairs, and that enforcement of rules disproportionately targets residents who are paying faithfully rather than those who are suspected of illegal activity or who have more controversial living situations. One account emphasizes a mismatch between what residents feel is owed - timely fixes and fair treatment - and what they observe: ill execution of repairs, slow or non-existent responses to requests, and a perception that some tenants receive a lighter touch than others based on personal circumstances. The sense that staff changes bring some improvement but fail to address deeper, ongoing issues also runs through these narratives.

Pest problems and unsanitary conditions further compound the dissatisfaction. A number of residents describe infestations of bed bugs and roaches persisting over extended periods, with maintenance staff accused of failing to escalate issues to supervisors or to document problems properly. The image of the maintenance team is sometimes linked to personal dynamics within the office, with complaints about how certain staff members present themselves - sometimes described as creepy or unprofessional - adding to a climate of mistrust and fear about how problems are handled behind the scenes. In short, pest control and cleanliness are consistently identified as major deficiencies that style the overall quality of living.

A particular set of experiences centers on Henryetta Lake Village, where a pattern of communication failures and procedural missteps is highlighted. The maintenance man is described as careless with keys, and the office staff are reported to be punitive or dismissive when residents pursue basic needs. A resident recounts being told to buy their own doorknob, then later finding their own house key outside, which underscores a troubling disconnect between residents and management. Maintenance requests - such as for a shower head, a bathtub, a toilet, and cracked windows - are framed as ongoing problems that move slowly if at all, while other hazards - like an unregistered dog in one unit and a loud dirt bike near the stairs at night - are framed as situations the office staff fail to address promptly. The result is a sense of being blamed for issues that appear to originate with management's lax oversight and inconsistent rule enforcement.

Across the spectrum, the theme of inconsistent management runs through nearly every story. Some tenants note years-long tenure with the same complex only to watch leadership come and go without stable oversight, leaving residents feeling stranded when repairs, inspections, or even basic communications falter. The complaint about not knowing when inspections will occur, or receiving notice the night before an inspection but never seeing the inspector, captures a broader sense of mismanagement that makes residents feel leveraged rather than supported. A common thread is a longing for reliable, communicative, and accountable leadership - one that can balance enforcement with fair treatment and deliver on promised maintenance and safety standards.

In the end, these experiences write a portrait of properties where hope for improvements coexists with persistent disappointment. Some residents discovered a temporary uplift when different managers took the helm, but the overarching reality remains that frequent leadership changes, uneven enforcement, maintenance delays, pest and safety concerns, and strained lines of communication have left many feeling stuck. For those on fixed incomes or juggling families, the dissatisfaction isn't just inconvenient - it's a daily burden that complicates basic comfort and security. The stories together present a candid snapshot of places where tenants long for consistent, respectful treatment and dependable, prompt care from management.

This part of Henryetta, Oklahoma offers a mix of convenience and tranquility for senior living. With several places of worship nearby, such as The Assembly At Henryetta and the First Assembly of God, residents have opportunities to nourish their spiritual well-being. There are also a variety of dining options in close proximity, including Braum's and Harvey Q'S, providing residents with easy access to meals. Additionally, there are pharmacies like Walmart Pharmacy and healthcare facilities such as Family Care Clinic of Henryetta and Henryetta Medical Center for medical needs. Parks like Nichols Park offer opportunities for leisurely walks and outdoor activities. Overall, this area provides a comfortable and accessible environment for senior residents looking to settle down in a peaceful community.

Places of Worship

• The Assembly At Henryetta (0.3 miles)
• First Assembly of God (0.3 miles)
• Victory Christian Church (0.8 miles)
• Dewar First Baptist Church (0.9 miles)
• Church of Christ (0.9 miles)
• Harvest Fire Fellowship (1 miles)
• Nazarene Church (1.1 miles)

Restaurants

• Braum's (0.9 miles)
• Harvey Q'S (0.9 miles)
• Braum's (1.1 miles)
• New China Restaurant (1.1 miles)
• 10th Street Deli (1.2 miles)
• Taco Bueno (1.2 miles)
• Burger King (1.2 miles)

Pharmacies

• Walmart Pharmacy (0.9 miles)
• Homeland (1 miles)
• Walgreens (12.7 miles)
• Okmulgee Discount Pharmacy (13 miles)
• M & D Star Drug Co. (13.6 miles)
• Medrite (13.6 miles)
• Eden Cannabis Co. (13.8 miles)

Hospitals

• Family Care Clinic of Henryetta (0.9 miles)
• Henryetta Medical Center Home Hea (1.5 miles)
• Senior Focus for Behavioral Health (1.7 miles)
• Henryetta Medical Center (2.1 miles)
• Ahs Henryetta Hospital (2.1 miles)
• Okmulgee Medical Foundation (12.8 miles)
• Muscogee Nation Medical Center (12.8 miles)

Physicians

• East Central Oklahoma Family Health Center (1.2 miles)
• Lovell Family Clinic (1.2 miles)
• Okmulgee Indian Health Clinic (12.8 miles)
• Puls Christopher Hope Unit Okmulgee (12.8 miles)
• Hope Program (12.8 miles)
• Okmulgee Pediatrics (12.9 miles)
• Okmulgee Indian Health Center (13.5 miles)

Parks

• Nichols Park (1.3 miles)
• Creek National Capitol (12.6 miles)

Cafes

• Cowpoke's Cafe (8 miles)
• Cowpoke's Restaurant (10.8 miles)
• Okemah Coffee Company (18 miles)