Sterling Estates

Pros

• The environment is very controlled.
• The facility is nice and clean.
• The staff and management are very nice.

Cons

• The staff are disrespectful when interacting with the public.
• Music often blares from stereo speakers or vehicles at maximum volume.
• The management refuses to acknowledge that staff who produce the loud music are their responsibility on the property.
• The loud music woke a baby through closed windows.
• Staff argued that the issue wasn't happening, despite the caller hearing it on the phone.
• The volume is unhealthily high for residents of a care home.
• On the second call, the staff had the phone when they went out to the car, and the driver told the complainant they were wrong for complaining because their child was sleeping.
• The business condones this practice.
• The reviewer plans to report the business to the Better Business Bureau and police.

Review

Infantile people skills sets a jarring tone for what follows - a mixed portrait of a facility where one reviewer feels disrespected by staff and where noise becomes a tangible burden. The opening lines describe interactions that feel more abrupt than professional: staff who are said to be disrespectful when engaging with the public, set against a backdrop of music that is almost always blasting. The music reportedly comes from stereo speakers or from vehicles, and it is described as being at maximum volume. The reviewer explicitly notes that the noise isn't just a nuisance; it is an ongoing problem that affects residents, including a baby, to the point that windows - whether open or closed - do little to muffle the sound.

A central complaint concerns accountability and perception of responsibility. The reviewer insists that staff who blast music on the property are accountable for their behavior, yet they recount that when they called to report the issue, the staff insisted that the problem wasn't happening. The reviewer emphasizes their own listening experience on the call, saying they heard the music live and clearly contradicted the claim that the noise didn't exist. The complaint is not merely about annoyance; it is framed as a health and well-being issue, with the volume deemed unhealthily high for residents of a care home.

In what the reviewer frames as an ongoing pattern, an update reveals a second call that escalates the tension. On this occasion, the staff had the phone when they went out to the car, and the reviewer overhears the driver telling them they were wrong to complain because their child was sleeping. This moment is presented as a troubling indication that the business is condoning the practice, rather than addressing it. The reviewer declares a sense of urgency and threat to take action, noting that this has been going on for longer than ten minutes and signaling intentions to contact the Better Business Bureau and the police. The language conveys a frustration with perceived dismissiveness and a lack of timely resolution.

The tension in this account is palpable: the same facility is portrayed as a place where respect and attentiveness to residents' needs collide with repeated disturbances and perceived indifference. The concrete experiences - claims of disrespectful staff, verifiable evidence of noise, and the sense that complaints are brushed aside - paint a picture of a system that may be failing to protect the comfort and safety of those who live or wait there. The emphasis on the baby's sleep underscores the vulnerability of some residents and why the issue should be taken seriously by management and staff alike.

Yet the narrative does not end on a wholly negative note. In a contrasting vein, another part of the account praises the environment in different terms: "Very controlled environment. Nice and clean! Very nice staff and management." This line introduces a more favorable assessment, suggesting that at least in some aspects, the facility functions well. It hints at a structured, orderly setting where cleanliness and competent leadership are evident, perhaps reflecting the broader potential of the organization when it operates without the disruptive noise and interpersonal frictions described earlier.

Taken together, the two threads create a nuanced picture. On one hand, there is a clear concern about how staff interact with the public and how loud the environment can be, with direct effects on vulnerable residents such as sleeping infants. The insistence that staff may deny or minimize the problem, combined with a driver's side commentary that defenses the status quo, contributes to a sense of instability and distrust. On the other hand, the same facility is acknowledged to be well-kept, controlled, and led by considerate management in other moments, suggesting that capacity for quality exists alongside recurring pitfalls.

What emerges from this composite view is a call for stronger accountability, better listening to families, and more consistent enforcement of noise- and disturbance-related policies. The account implies that improvements are possible if management commits to concrete actions: addressing the root causes of loud noise, ensuring staff communicate respectfully with the public, and validating residents' needs, especially when sleep and health are on the line. It also underscores the importance of transparent reporting and timely responses to complaints, rather than dismissing concerns or deflecting them with excuses.

Ultimately, the narrative presents a facility that shows both promise and problem. The positive remarks about a controlled, clean environment and capable management stand in contrast to the experiences of disrespectful staff and persistent noise that disrupts daily life for residents and their families. The call for escalation to external authorities signals a belief that formal oversight may be necessary to restore trust and ensure that the higher standards of care, safety, and courtesy are consistently upheld across all interactions and moments within the property.

This part of East Orange, New Jersey offers convenient access to various transportation options including train stations and the airport, making it easy for seniors to travel. The area also features several parks where seniors can enjoy nature and outdoor activities. Additionally, there are multiple pharmacies nearby for easy access to medication and healthcare needs. A variety of restaurants and cafes provide dining options, while nearby medical facilities offer quality care. The presence of places of worship allows for spiritual fulfillment, and the proximity to a hospital ensures quick medical attention if needed. Overall, this neighborhood provides a well-rounded environment for senior living with amenities and services within close reach.

Transportation

• East Orange Station (0.8 miles)
• NJT - Brick Church Station (1.1 miles)
• Newark Penn Station (2.8 miles)
• Harrison Path Station (3.2 miles)
• Newark Liberty International Airport Station (3.4 miles)
• Rail Link (3.4 miles)
• NJT - Maplewood Station (3.4 miles)

Parks

• Orange Park Nj (1.1 miles)
• Milo S. Borden Park (2.3 miles)
• South Mountain Reservation (3.1 miles)
• Memorial Park (3.3 miles)
• Eagle Rock Reservation (3.4 miles)
• Degnan Memorial Park (4.5 miles)
• Edgemont Memorial Park (5.6 miles)

Pharmacies

• Walgreens (2.1 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.7 miles)
• CVS Speciality (3.7 miles)
• CVS Pharmacy (4.1 miles)

Restaurants

• Taco Bell (2.1 miles)
• Tops Diner (2.7 miles)
• The Able Baker (3.6 miles)
• McDonald's (3.8 miles)
• McLoone's Boathouse (3.9 miles)
• McDonald's (4.2 miles)
• Vanguard Kitchen (4.2 miles)

Cafes

• True Salvage Cafe (2.5 miles)
• The Bread Stand (3.1 miles)
• Panera Bread (3.7 miles)
• Paper Plane Coffee Co. (4.6 miles)
• Dunkin (4.6 miles)
• Starbucks (6.2 miles)
• Starbucks (6.4 miles)

Physicians

• Care Station Medical Group (3.6 miles)
• Summit Medical Group (3.7 miles)
• Summit Medical Group (4.5 miles)
• Women First Health Center (4.7 miles)
• Summit Medical Group (5.8 miles)
• Merck (6 miles)
• Summit Medical Group (6.1 miles)

Places of Worship

• Morrow Memorial United Methodist Church (3.8 miles)

Hospitals

• Saint Barnabas Medical Center (4.8 miles)

Theaters

• AMC Clifton Commons 16 (6.7 miles)
• 2198 Amc Jersey Garden (6.7 miles)