Overall Review of Colony North Apartments
caveat
12 reviews mention this
Repairs can be slow or prompt
Maintenance experiences vary widely between quick fixes and long delays.
Several residents describe maintenance showing up quickly—like a next-day toilet fix after a late work order—or resolving an issue promptly once they report it. Other reviews say repairs take too long, get marked as finished without being completed, or don’t last, including problems with appliances, leaky basements, and recurring A/C service needs. There are also complaints about limited maintenance capacity and missing follow-through on service requests.
common
11 reviews mention this
Staff helpfulness depends on who’s there
Residents describe management and leasing staff as both supportive and, at times, hard to deal with.
Many reviews praise the front office and management for being polite, understanding, and responsive, including help during move-in and assistance with problems after moving in. At the same time, multiple residents report rude or unprofessional interactions, slow responses, staff turnover, and difficulty reaching the office. A few reviews also connect problems with communication to delayed or unresolved service.
caveat
10 reviews mention this
Safety and security concerns come up
Safety and security are recurring concerns in residents’ accounts.
Some reviews mention crime increasing, not feeling safe letting children play outside, and incidents involving break-ins and shootings. Others describe specific events like property damage or theft, with complaints that management did not take action afterward. A separate review says the area feels similar to other parts of St. Louis and that residents’ experience can depend on how they live in the community.
caveat
9 reviews mention this
Pest and cleanliness complaints are frequent
Roaches, bugs, and general cleanliness issues are mentioned by multiple residents.
Several residents describe roaches and other insects soon after moving in, along with repeated requests for pest treatment. Others report that maintenance or coverage issues prevented help, or that pest problems continued despite spraying. There are also complaints about trash, damaged or leaking units, and overall upkeep—while a smaller number of reviews say they liked the cleanliness or that units were being updated.
common
3 reviews mention this
Some updates and renovations are underway
A few reviews point to improvements such as remodeled units and exterior work.
Some residents say apartments are being updated and describe newly remodeled units, plus upgrades like new roofs and shingle replacement. Others mention improvements like construction underway and changes aimed at security, while also noting ongoing concerns (for example, parking lot lighting). One review also says they rarely experience issues in a remodeled unit and that maintenance responds quickly when problems come up.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Independent Living
Lambert-St Louis International (10 miles away)
Vibrant, inclusive assisted living with extensive nearby amenities (dining, parks, healthcare, worship, culture).
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