Cardinal Carberry Senior Lvng in Webster Groves, MO

Pros

• Cardinal Ritter Senior Services is a truly outstanding organization dedicated to supporting seniors in meaningful and compassionate ways.
• The team at Cardinal Ritter Senior Services is flexible, responsive, and genuinely concerned, leaving a lasting impression.
• CRSS Housing is wonderful, with employees who are caring, educated, and top notch.
• Most of the staff at Cardinal Ritter Senior Services are dedicated to providing quality care for residents.
• St. Elizabeth Hall in St. Louis is praised for wonderful, loving care, with the nurse in charge described as an angel and the facility as excellent.
• Our Lady of Life is full of life and fun, reflecting a positive community.
• The care given to seniors at Cardinal Ritter shows that the organization truly cares about the individuals entrusted to its care.

Cons

• It is getting worse every year, according to the reviewer.
• The reviewer alleges residents were neglected, never lifted from their beds, while on-call nurses texted and shared pictures of themselves drinking wine.
• The rehab wing allegedly charged for two rooms, totaling at least $27,000 that was not needed.
• Staff allegedly told a resident to "Just go in your diaper," showing a lack of dignity.
• The reviewer states they would not recommend the institute for family or for employment.
• The administrator is described as the worst, firing staff to hire friends, with 20 to 30 people quitting.
• There were accounts of residents screaming with no one helping them.
• Communication was criticized as very poor, with families not kept informed and only upbeat emails from a staff member.

Review

Cardinal Carberry Senior Living in Webster Groves is best suited for families seeking a facility that rewards personal connection, flexible engagement, and a community feel, with a mix of memory-care and rehab-capable options. It suits residents who prioritize approachable staff, a responsive tour process, and an environment that can feel welcoming and active when programs are running well. It is not a hands-off option; this community requires involvement from families to monitor care quality and billing. Those who want a consistently seamless experience from day one and who expect uniform, best-practice care across every shift may be happier evaluating other communities first.

The strongest practical draw here is the potential for genuine, attentive care from frontline staff. Several reviews note that many aides, receptionists, and activity coordinators strive to treat residents with respect, and the facility can offer meaningful daily engagement for residents who thrive on social interaction and structured activities. The ability to schedule tours and coordinate care promptly also stands out as a real plus for families trying to align care with busy schedules. In addition, the memory-care atmosphere, when it works well, presents an appealing balance of supervision and activity that can keep a resident engaged and socially connected.

Yet the positive picture is tempered by serious concerns voiced by multiple families. The most troubling lessons center on inconsistent care quality and gaps in basic daily assistance, including reports of residents left without timely help and troubling experiences when transitions to rehab or changes in room assignments occurred. Billing and admin practices appear to be a frequent flashpoint, with allegations of double-charging for rooms and misleading financial expectations during transitions. Communication lapses between staff and families further erode trust, leaving families to fill the informational gap themselves rather than receiving clear, proactive updates.

Those pros and cons create a delicate balance. For a resident who can benefit from social programming, patient aides, and a relatively new facility feel, the positives can offset some variability in staffing. The facility's capacity for flexibility - especially in arranging tours and accommodating mobility-care needs - can enable meaningful daily routines and timely access to services when the medical picture is stable and the family remains actively involved. However, for a senior with complex medical needs, high supervision requirements, or a family that cannot closely monitor billing and care communications, the drawbacks may overwhelm the positives.

Families should be candid about the community's leadership and operational stability before committing. Alternatives become particularly appealing for those who have faced or fear ongoing communication gaps, unexplained charges, or perceived indifference during critical moments. Prospective residents may want to explore whether the rehab wing is clearly separated from long-term accommodations, how often staff-to-resident ratios change from shift to shift, and what specific measures are in place to prevent bedsores, ensure timely hygiene assistance, and maintain dignity during restroom needs. State inspection records and direct conversations with current residents can reveal patterns that reviews alone cannot.

In the end, Cardinal Carberry Senior Living offers a mix of potential for warmth and engagement tempered by significant concerns around consistency and transparency. The decisive factor hinges on the resident's acuity and family's tolerance for hands-on oversight. If the decision centers on companionship, accessible programming, and a willingness to stay engaged with management to address issues quickly, this community can be a workable choice. If, instead, steady, unequivocal care, predictable billing practice, and a uniformly attentive administration are non-negotiable, families should consider alternatives and visit multiple options before selecting a permanent home. A careful, structured visit - asking targeted questions about staffing, care protocols, and financial clarity - will reveal whether Cardinal Carberry can deliver the steady, respectful care that meets the family's standards.

Physicians

• Southwest Medical Center (0.5 miles)
• University Club Medical (3.6 miles)
• Kebler, Robert Suburban Pediatrics (4.4 miles)
• Signature Medical Group (5.1 miles)
• Barnes-Jewish Hospital (5.4 miles)
• Mercy South Breast Csncer (5.4 miles)

Pharmacies

• Dierbergs (0.8 miles)
• CVS Pharmacy (0.8 miles)
• Schnucks (1.5 miles)
• Lindenwood Drug (1.5 miles)
• Walgreens (1.7 miles)
• Walgreens (1.8 miles)
• Walgreens (2.1 miles)

Parks

• Blackburn Park (0.9 miles)
• Francis Park (1.7 miles)
• Willmore Park (2 miles)
• Grant's Trail (3 miles)
• Tilles Park Neighborhood (3.4 miles)
• Spellman Park (3.6 miles)
• Carondelet Park (3.8 miles)

Places of Worship

• Old Orchard Church (1.4 miles)
• St Raphael the Archangel Church (1.5 miles)
• Christ the King Church (1.9 miles)
• St Johns Lutheran Church (3.7 miles)
• St Ambrose Church (4.1 miles)
• St Matthias Catholic Church (4.7 miles)

Restaurants

• Ted Drewes Frozen Custard (1.5 miles)
• Donut Drive-In (1.8 miles)
• La Catrinas (2.1 miles)
• Arby's (2.6 miles)
• The Hideaway (3.1 miles)
• McDonald's (3.2 miles)
• Friendly's Bar And Grill (3.3 miles)

Cafes

• Starbucks (2.9 miles)
• Starbucks (4.6 miles)

Theaters

• Marcus Theatres (3.9 miles)
• AMC Esquire 7 (4 miles)

Transportation

• Zooline Railroad The Wild (4.7 miles)

Hospitals

• St Louis Children's Hospital (5.5 miles)
• St Alexius Hospital (5.5 miles)