Concord Village Homes

Pros

• Haylee has been a godsend, always available and getting things done for residents and their families.
• Haylee D. helped the resident's mother access the best apartment through her kindness and flexibility.
• The staff are among the nicest people around.
• The facility is consistently clean and friendly.
• The staff keep families well informed about residents' care.
• The residents are friendly and seem content.
• The CNA and nursing staff, including Pat, Mark, and Brittney, are accommodating, informative and supportive; the physical therapy team has been superb.
• Lutheran Life Villages administration promptly addressed concerns, which was greatly appreciated.
• The resident's mother loved the independent living option during her stay.
• The facility is a nice place to volunteer and to work.

Cons

• The CNA Tonya is described as horrible; she did not check on the patient, left him in a wet diaper all day, and did not give him his medicine.
• A second-shift CNA is said to have slammed the door, been rude, failed to respond to the call button, and refused to adjust the room's air or window.
• The facility is criticized for not being helpful, with families told to stay away after reporting abuse, and a grandmother allegedly nearly falling from a food tray.
• Admissions are accused of lying about rent, with claims of missing Miller Trust funds and mishandled billing; the staff are described as uneducated and incompetent.
• Maintenance personnel are alleged to have entered apartments unannounced and stolen personal items, and management is said to have told police to ignore the report.
• The reviewer calls the nursing home the worst ever and urges others to save their families.

Review

Across the spectrum of messages about Lutheran Life Villages, the common thread is a sense of warmth, attentiveness, and a belief that the staff genuinely cares for residents and their families. Several reviewers highlight how the facility feels like a supportive community where help is readily available, and where personal needs are taken seriously. One standout note is the impact of a staff member named Haylee D., who is repeatedly described as a godsend in coordinating help with attorneys and other needs, and who is consistently described as reliable and responsive. In multiple accounts, Haylee's willingness to be available and act quickly when families need assistance translates into a smoother experience during what can be stressful transitions.

In addition to Haylee's role, many reviewers praise the overall atmosphere of the community, emphasizing that the staff are among the nicest people around and that the facility remains clean and welcoming. The sentiment that "the staff are some of the nicest people around" is echoed by several voices, along with positive remarks about the cleanliness of the building and the friendliness encountered upon entering. For families, these small daily interactions matter a lot, and the consistent impression is that LLV provides a pleasant milieu for both independent living and more intensive care as needed.

Positive experiences extend to individual residents and their families who describe good matches for living arrangements and high levels of communication. One reviewer notes that the flexibility and openness of the staff allowed their mom to secure "the best apartment" for her needs, underscoring how important attentive attention to personal preferences can be when transitioning to assisted living. Others recount how loved ones have thrived in a setting that supports independence while still offering supportive care when required, with mentions of well-informed, ongoing communication about a resident's care plan.

There are, however, a number of serious concerns raised in other comments. A reviewer identifies a CNA named Tonya as problematic, alleging neglect and lack of appropriate care, including a situation where a relative sat in a wet diaper for an extended period and medicine was not administered. This critique serves as a stark reminder that not all experiences at the facility are positive, and it underscores the importance of attentive, reliable caregiving at the bedside. In another set of comments, a family member expands on a broader pattern of dissatisfaction with certain staff, describing rude behavior and insufficient responsiveness from a nurse named Brenda, and recounting occasions when the patient did not receive timely help or adequate attention to medical needs.

A detailed account from June 19, 2021, at the Lutheran Life Villages on Anthony Street adds another layer of concern. In this narrative, the mother in the Health Center Rehabilitation unit (room 370) encountered a CNA who entered the room, was asked for a name, and responded with a defensive "Why?" while slamming the door. The reviewer reports prior complaints about rudeness, unresponsiveness to call buttons, and issues with climate controls like the air and window. The account also notes that several other nurses and CNAs were described as helpful and informative, and that physical therapy services were described as superb; nonetheless, the family's experience on that shift raised questions about consistency of care and timely response. The administration's prompt handling of concerns is acknowledged, but the reviewer still questions whether continued placement is in the best interest of the resident.

A separate, strongly negative review focuses on broader allegations of financial mismanagement and abuse of the admissions process. This account claims confusion and distress around rent postings, Miller Trust money, and Medicaid waiver timing, with assertions that admissions staff lied and that money was mishandled or misapplied. The reviewer goes further to accuse the facility's accounting and management of being poorly trained or unqualified to handle money matters, painting a picture of a "money pit" where families fear losing financial footing rather than receiving transparent, well-managed billing. While some staff, including the food service and CNAs, are described as fine, the overall impression centers on serious concerns about financial procedures and accountability, prompting frustration and calls for corrective action.

Another reviewer describes a separate, troubling incident in which maintenance and security concerns escalated into a request for refunds and a decision to move aging relatives to another setting. The complaints cite inappropriate intrusions into personal space, sustained dissatisfaction with management responses, and a sense that protection and refunds were delayed or insufficient. This viewpoint emphasizes the potential for a disconnect between the facility's stated mission and the lived experiences of residents and families when it comes to safety, privacy, and financial practices.

In sum, Lutheran Life Villages appears to be a place of genuine warmth and care for many residents, with several staff members and caregivers who are highly regarded by families. The environment is frequently described as clean, welcoming, and supportive, with strong pockets of responsiveness and independence-friendly amenities that allow some residents to thrive, including well-liked independent living options. Yet the stories also reveal significant concerns that cannot be ignored: inconsistent bedside care in some shifts, allegations of rude or inattentive staff, and what some families perceive as troubling financial and administrative practices. The range of experiences suggests a facility that can be an excellent home for many, provided issues of staff accountability, timely care, and financial transparency are earnestly addressed and continually improved.

Restaurants

• Baba's Famous Steak and Lemonade (0.5 miles)
• McDonald's (0.7 miles)
• Rally's (0.7 miles)
• Pike's Pub (1.9 miles)
• McDonald's (2.3 miles)
• McDonald's (3.2 miles)
• Waynewood Inn (3.3 miles)

Pharmacies

• Walgreens (0.6 miles)
• Kroger Pharmacy (1.6 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (3.1 miles)
• Walgreens (3.1 miles)
• Walgreens (4.7 miles)
• Kroger Pharmacy (4.8 miles)

Hospitals

• Lutheran Health Network (3.2 miles)
• St Joseph Hospital - Emergency Room (4.3 miles)
• St Joseph Hospital (4.3 miles)
• Lutheran Imaging Services (4.4 miles)
• Huntington Memorial Hospital (5 miles)

Physicians

• TLC Hearing Center (3.3 miles)
• Su Salud Clinic (3.3 miles)
• United Surgical (3.4 miles)
• Adams Brian MD (3.5 miles)
• Brooklyn Medical Associates (3.5 miles)
• Super Shot (4 miles)
• St Joseph Orthopaedic Center (4.3 miles)

Cafes

• Banh Mi Pho Shop (3.6 miles)
• Starbucks (4 miles)
• Starbucks (4 miles)
• Conjure Coffee (4.3 miles)
• Panera Bread (5.6 miles)
• Rich's Cafe (5.9 miles)

Places of Worship

• Trinity English Lutheran Church Elca (4.1 miles)

Parks

• Headwaters Park (4.2 miles)
• Freimann Square (4.2 miles)
• Promenade Park (4.4 miles)
• Headwaters Park Lincoln Pavilion (4.5 miles)
• Lions Park (5.6 miles)
• Kreager Park (5.8 miles)

Transportation

• Fort Wayne International Airport (FWA) (4.8 miles)

Theaters

• AMC CLASSIC Jefferson Point 18 (5.8 miles)