Golden Years Retirement Ctr

Pros

• The staff at Cave Spring Manor take care of residents with love and respect.
• The facility offers residents events to look forward to, such as holidays and other special occasions.
• Cave Spring Manor gives residents a feeling of being at home, away from their own homes.
• The staff are wonderful and truly care about their residents and families.
• The manor provided superb care and kept families updated on their loved ones' status.
• The staff communicate clearly and are responsive, which is greatly appreciated.
• The facility is very clean.
• Holly and her team are outstanding.
• Janna is personable and the location is ideal.
• The caregivers are top of the line and provide high-quality care.
• Families would highly recommend Cave Spring Manor for their loved ones.
• The residents are welcomed warmly and treated with kindness.

Cons

• Staff steals pain medication, little to no investigation.
• Staff gives medication to patients lying flat on their backs, causing choking and aspiration.
• Apparently staff is not educated on proper care of the elderly.
• Nurses routinely walk around with no shoes on and are very unprofessional.
• Quality of care isn't very good.
• No one will call you if anything happens to your loved one.
• There have been incidents of missing narcotics blamed on the pharmacy.
• Immaturity and malicious acts by employees; keep loved ones away from this establishment.

Review

Cave Spring Manor is described by many families as a warm, welcoming community where the staff genuinely goes above and beyond for residents. Across multiple accounts, relatives speak of a home-like atmosphere that makes their loved ones feel secure and cared for, rather than settled into a cold institutional setting. The recurring theme is not just basic assistance, but a compassionate, people-centered approach: staff members are described as loving, respectful, and dedicated to creating a sense of normalcy and belonging for those who live there.

Several reviewers emphasize the personal touch that appears to come from the top down. They highlight consistent, proactive communication from the facility, including regular updates about their loved ones' health and well-being. Families praise the staff for keeping them informed around the clock, often noting that calls or messages came promptly when anything noteworthy occurred. The administrator and management - often mentioned by name - are described as approachable, caring, and responsive to concerns, with Janna and Holly singled out by some for addressing issues expressively and to the reviewers' satisfaction.

The all-around caregiving experience is repeatedly framed as a partnership between the staff, residents, and families. Reviews describe a wide range of activities and events designed to give residents meaningful things to look forward to - holidays and other special occasions - that reinforce a sense of normal life and a feeling of being at home. In stories of transition, residents' families recount that their loved ones settled in well, enjoying the companionship of peers and the attentiveness of caregivers, which in turn provided families with peace of mind during difficult times.

The positive experiences are also tied to the perceived quality of care in daily routines. Several accounts recount superb care for a parent in need, with caregivers tending to medical and personal needs with patience and diligence. In some examples, families report a level of attention during critical moments that helped them feel supported and involved, including in end-of-life situations where family presence and involvement were welcomed and accommodated. Descriptions of cleanliness, safety, and an overall respectful environment reinforce the impression of a facility that takes pride in its appearance and its people.

Not all feedback is uniformly glowing, however. A number of reviewers raise serious concerns about care and safety that are difficult to overlook. Some people allege missing or mismanaged medications, including claims that pain medications were not properly accounted for or were swapped, and that investigations were insufficient or inconclusive when discrepancies occurred. Other accounts describe neglectful or unprofessional behavior, such as staff walking without shoes, inappropriate dress, and interactions that residents, families, or visitors perceived as abusive or disrespectful. A few reviews imply that drug testing and monitoring were inadequate and that certain staff members were not held to appropriate standards. The strongest warnings call for caution and urge prospective families to thoroughly verify how medications are handled and how concerns are addressed.

These contrasting perspectives contribute to a nuanced portrait of Cave Spring Manor. On one hand, many families celebrate the facility as a compassionate, well-run home where residents feel valued, and where dedicated staff members cultivate a supportive, family-like environment. On the other hand, other reviewers report serious accusations that point to potential systemic problems in medication security, staff training, supervision, and professionalism. The juxtaposition creates a picture of a place that some families experience as a blessing for their loved ones, while others encounter significant risks that warrant careful inquiry.

For anyone considering Cave Spring Manor for a loved one, the reviews suggest a prudent approach. Prospective families might prioritize direct conversations with administration about medication protocols, staffing levels, and safety policies; request to review incident reports or quality assurance procedures; and arrange visits, especially at different times of day, to observe staff interactions and resident routines firsthand. It's clear from the mix of testimonials that the quality of experience can vary, and that a thorough, on-site assessment - plus clear, ongoing communication with the facility - will be essential to determine whether Cave Spring Manor aligns with a family's expectations and the specific needs of their loved one.

Pharmacies

• Cline Pharmacy (0 miles)
• Walmart Pharmacy (7 miles)
• Walgreens (7.6 miles)
• Kroger Pharmacy (7.6 miles)
• CVS Pharmacy (7.7 miles)
• Bradford Drug Store (7.7 miles)
• Lindale Hometown Pharmacy (11.3 miles)

Parks

• Rolater Park Wedding Venue (0.2 miles)
• Peek Forest Park (4.6 miles)
• Big Spring Park (7.8 miles)
• Tough Mudder (8.4 miles)
• Banty Jones Park (13.1 miles)

Physicians

• Cave Spring Medical Center (0.3 miles)
• Harbin Clinic (7 miles)
• Redmond Family Care Center at Cedartown - Internal Medicine (7.4 miles)
• Redmond Family Care Center at Cedartown - Family Practice (7.4 miles)
• Redmond Family Care Center At Cedartown - Internal Medicine (7.4 miles)
• Cedar Creek Pediatrics PC (7.5 miles)
• Floyd Primary Care (7.8 miles)

Places of Worship

• Southern Baptist Convention (6.2 miles)
• New Harmony Baptist Church (6.7 miles)
• Lime Branch Baptist Church (6.9 miles)
• First Presbyterian Church USA (7.1 miles)
• Grace Presbyterian Church (7.2 miles)
• Jehovah's Witnesses (7.5 miles)
• The Turning Point (7.7 miles)

Restaurants

• No. 1 China (7 miles)
• Zaxby's (7.1 miles)
• Wendy's (7.1 miles)
• McDonald's (7.2 miles)
• Papa John's Pizza (7.3 miles)
• El Nopal (7.3 miles)
• Zorba's (7.5 miles)

Hospitals

• Polk Medical Center (7.8 miles)
• Murphy - Harpst Children's Centers (8.6 miles)
• Polk Medical Center (10.8 miles)

Cafes

• Chefs Tastin Music Caf (8.1 miles)

Transportation

• U-Haul Neighborhood Dealer (8.5 miles)
• Salem Nationalease (11.8 miles)
• U-Haul (11.9 miles)
• Budget Rent A Car (12.7 miles)