Bassett Retirement Home I

Pros

• The staff and med techs are fun and helpful to be around.
• The staff are friendly and knowledgeable.
• Bayside Terrace Senior Living is a true haven for seniors with a warm, home-like atmosphere near Clearwater and Tampa Bay.
• The recently renovated, light-filled rooms and engaging community spaces radiate care and dignity.
• Kate and the senior memory care rehab team, along with the compassionate nurses, are extraordinary.
• Kate's team crafts personalized memory care plans that blend gentle exercises, cognitive activities, and heartfelt support.
• The nurses provide intuitive, round-the-clock care that makes residents feel cherished.
• Bayside Terrace ensures residents thrive in a secure, vibrant environment.
• The front desk provides excellent service, and the food is amazing.

Cons

• A reviewer claims Bayside Terrace drops residents off for doctor appointments and never picks them up, leaving them waiting for hours unfed and labeling it unethical and unacceptable.
• Another reviewer notes concerning communication from leadership and says a family member's hospital bills were billed after the fact, suggesting mismanagement.
• One reviewer complains the facility smells like Pine-Sol and served residents peanut butter and jelly sandwiches for Christmas dinner, calling it sad.
• A reviewer describes filthy rooms, a bed bug infestation and roaches, and claims staff did nothing to address it until complaints were made, including allegations of clothing theft.
• A reviewer asserts Bayside Terrace should be closed down due to filth, neglectful care, and roaches in the environment.
• Another reviewer points to leadership turnover (director and marketing manager leaving after a few months), implying instability in management.

Review

Bayside Terrace Senior Living in Pinellas Park, Florida, stands out as a community that blends upscale assisted living with dedicated memory care, all wrapped in a warm, home-like atmosphere just a short drive from Clearwater and Tampa Bay. Reviewers consistently note the recently renovated, bright rooms and well-designed common areas that feel inviting rather than institutional. The setting itself helps underscore the most resounding message many families draw from their experiences: Bayside Terrace can feel like a welcoming home, where residents are treated with care and dignity.

What truly elevates Bayside Terrace, according to many testimonials, is the staff. Across multiple reviews, families describe the team as extraordinarily caring, friendly, and knowledgeable. The memory care rehab team, anchored by Kate, stands out for providing individualized plans that blend gentle physical activities with cognitive exercises and, perhaps most importantly, emotional support. Families repeatedly emphasize the nurses' round-the-clock attentiveness and the sense that the staff go beyond basic care to make residents feel cherished and protected. In one particularly moving account, the staff's compassion and expertise helped a loved one during a challenging period, transforming fear and anxiety into a calm, supportive environment. The consensus is that Bayside Terrace's personnel, from front desk to nursing to rehabilitation, create a caring, capable, and responsive atmosphere that many families find deeply reassuring.

The community's everyday operations also draw praise. Residents and visitors frequently highlight the front desk staff for their helpfulness and the overall sense that the building runs smoothly. Maintenance teams are described as responsive, and the food is repeatedly praised as a highlight. Activities directors and program teams organize a robust schedule, including regular outings and social events such as happy hours on Wednesdays and various Friday outings, with trips to local stores and restaurants. Several reviews note a "home away from home" feel and emphasize how the staff and residents alike contribute to a welcoming, engaging daily life. New leadership, including a recent director, is also mentioned positively, with comments that these changes have brought fresh energy and improvements to the community.

A number of families recount positive experiences during transitions and care planning. When a loved one moved into the memory care unit, the Bayside Terrace team organized a comprehensive care plan with all department heads, ensuring a coordinated approach to care. The staff's communication and proactive planning are repeatedly cited as strengths, helping families feel confident in the treatment and ongoing oversight of their relatives. Specific staff members - such as Chantell in memory care and Nazim, who assisted with move-in logistics - are singled out for their professionalism, quick communication, and ability to make the transition seamless. For some families, the facility's affordability in relation to quality marks another important plus, making Bayside Terrace a particularly attractive option in the region.

However, not all statements paint an entirely rosy picture. A number of reviews recount serious concerns that prospective families would want to weigh carefully. Some reviewers describe troubling experiences with transportation and ride services, including accounts of residents being dropped at doctors' appointments and not being picked up afterward, with residents sometimes waiting for extended periods or ending up unfed. There are also allegations of ethical issues related to transportation and scheduling, and at least one review explicitly warns against placing a loved one at Bayside Terrace, citing neglect during outings and a lack of follow-through with doctor visits. Several reviewers express deep disappointment in leadership and communication, noting turnover in top management and inconsistent guidance that left families feeling overwhelmed or unheard.

Cleanliness and maintenance are another focal point of concern in a subset of reviews. One account describes rooms as filthy, with a later claim of bed bugs and roaches, and another notes laundry not being completed properly unless prompted. One reviewer mentions a persistent odor of something like pine-Sol, which was interpreted as an indicator of cleaning practices that did not align with expectations. The same review cites a pattern of staff turnover and alleged employee theft, heightening anxiety about safety and reliability. These reports contrast sharply with the many positive accounts and underscore the variability some families experience.

Taken together, Bayside Terrace emerges as a community of strong positives and notable warnings. On the plus side, families repeatedly celebrate compassionate, capable staff; personalized memory care; a sense of family and belonging; vibrant social and recreational programming; excellent front-desk service; reliable maintenance responsiveness; and a location that offers convenient access to the broader area. For many residents and their families, Bayside Terrace represents a supportive, enriching option that can help loved ones thrive in a dignified, engaging environment. On the other hand, several reviews raise red flags about transportation reliability, leadership communication, and cleanliness and safety concerns that could have significant implications for daily life and peace of mind.

If you're considering Bayside Terrace for a loved one, this collection of reviews suggests two prudent steps. First, schedule in-depth visits and speak with multiple team members - nurses, care coordinators, the activities director, and the front desk - to gauge consistency in care and communication. Second, ask for recent references and specific examples of how the community handles transportation, outings, and routine chores like laundry, housekeeping, and medication administration. Overall, Bayside Terrace appears to offer a compelling blend of warmth, attentiveness, and activity, with a strong emphasis on memory care, while also presenting meaningful concerns that deserve careful, individualized consideration.

This part of Pinellas Park, Florida offers a range of amenities that cater to senior living needs. With multiple physicians and medical centers nearby such as Wellspring Cancer Center and Bay Area Medical, seniors can easily access healthcare services. There are also several pharmacies in the area including CVS and Walgreens for convenient medication refills. Places of worship like Christ The Cornerstone and Allendale United Methodist Church provide spiritual support for residents. Restaurants such as McDonald's and Chili's Grill & Bar offer dining options close by, while parks like Freedom Lake Park and Largo Central Park provide opportunities for outdoor activities. Additionally, theaters like Regal Park Place & RPX offer entertainment options, making this area a well-rounded location for senior living.

Physicians

• Wellspring Cancer Center (0.3 miles)
• Skin Wellness Center (1.3 miles)
• Bay Area Medical (2.1 miles)
• Village Family Practice (2.6 miles)
• Pediatric Health Care Alliance (3.6 miles)
• Dr.Karkare (3.7 miles)
• Pinellas County Environmental Health (4.5 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (1 miles)
• Winn-Dixie (1.6 miles)
• Winn-Dixie (1.8 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.2 miles)

Places of Worship

• Christ The Cornerstone (1.4 miles)
• Allendale United Methodist Church (5.3 miles)

Restaurants

• McDonald's (1.7 miles)
• Mercel's Bake Shop (2.1 miles)
• Burger King (2.7 miles)
• Pollo Tropical (2.7 miles)
• Portillo's Hot Dogs (3 miles)
• Chili's Grill & Bar (3.1 miles)
• Burger King (3.4 miles)

Parks

• Freedom Lake Park (2.7 miles)
• Northwest Park (3.1 miles)
• Azalea Park (3.6 miles)
• Treasure Island Beach (5.1 miles)
• Largo Central Park (5.1 miles)
• Fossil Park (5.5 miles)

Theaters

• Regal Park Place & RPX (2.8 miles)
• SMG Seminole (3.8 miles)
• Regal Largo Mall (5.2 miles)

Cafes

• Panera Bread (2.9 miles)
• Kristina's Cafe (3.8 miles)
• Starbucks (4.5 miles)
• Mazzaro's Italian Market (4.7 miles)
• Bula Kafe (5.7 miles)
• Bandit Coffee Co. (5.9 miles)

Hospitals

• All Children's Obgyn Specialists (4.6 miles)

Transportation

• St Pete-Clearwater International Airport (PIE) (5.4 miles)