UpsideHoM Pembroke Pines
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16700 Sheridan Street, Pembroke Pines, FL 33028
For more information about senior living options: (844) 490-3973
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The place is clean and well kept. There are many great amenities for tenants to enjoy. Sandia is very nice and professional, making visitors feel comfortable and explaining everything clearly. Crystal is the best and always takes care of residents. The facilities are nice. The visitor intends to apply here.
The rent is overpriced for the area, with a 2-bedroom unit often near $3,000. The gates are frequently broken, compromising residents' sense of security. The air conditioning breaks down during the summer. There is a pervasive dog waste problem and poor grounds maintenance. The fitness center is outdated and poorly maintained. Night lighting is inadequate; many areas feel pitch black and unsafe. The office/lease staff are unresponsive and unprofessional; communication is poor. Move-out charges were unfair, and deposits were withheld without clear justification. Maintenance sometimes enters units without notice, violating privacy and safety. The property appears to be in decline (aging buildings, worn interiors, many empty units). Tours or interactions include reports of discriminatory or poor customer service. There are high application and administrative fees to secure a lease. The complex has odors of weed and litter in common areas. Overall value is not perceived to justify the cost; residents say not to recommend.The complex comes across as a place with some bright spots tangled up in a lot of frustration and inconsistency. On one hand, first impressions from a tour are positive: the grounds are clean and well kept, and there are numerous amenities for tenants to enjoy. A representative named Sandia is singled out for being professional and reassuring, making the tour comfortable and informative. Another reviewer even notes that Crystal stands out as the best staff member, underscoring that there are individual employees who genuinely take care of residents. All of that leaves a hopeful impression that the property could be a great home, and one person even says they'll definitely apply.
However, a sizable thread runs through the feedback about price and value. Several would-be and current residents argue that the rent is simply too high for what is offered. A two-bedroom, two-bathroom unit at this community is described as overpriced - near $3,000 - while a typical expectation might be around $2,400 for a comparable space. Beyond the sticker shock, there are quality concerns tied to the price: thin walls, slow or absent maintenance during heat waves when air conditioning needs are high, and recurring moves in and out that suggest turnover and instability. The sentiment is that the amount charged should align more closely with the level of service and the actual condition of the property.
Communication with the leasing office is another recurring disappointment. While some individuals praise certain staff members, others report long gaps in communication, with multiple voicemails left unanswered or insufficiently addressed. It's contrasted by occasional praise of staff diligence from a small group, but the overarching vibe is frustration with responsiveness and clarity. The inconsistency is palpable: one person highlights how Crystal provides good service, while others describe widespread miscommunication, unclear renewal information, and slow or evasive responses to basic questions about pricing and availability.
Long-term residents paint a bleaker picture, particularly since the new management took over. One reviewer, who has lived there for over eight years, describes a rapid decline in service and upkeep. Gate security is frequently down, raising real safety concerns for residents who expect controlled access to the property. Dog waste becomes a visible problem around the community, and there is frustration with the lack of enforcement or maintenance to keep common areas clean. The fitness center is labeled as outdated with broken equipment, and lighting in the evenings is poor, making nighttime walks feel unsafe. There are also references to signs around the lakes indicating "no fishing," a detail that adds to the sense that management is not prioritizing resident safety and enjoyment. In this narrative, office staff often appear disengaged - phones are the default activity rather than proactive resident support - leading to a conclusion that the community is neglected under current leadership, with a warning to potential renters to look elsewhere.
A separate, very detailed account emphasizes poor conditions, unreliable communication, and what the author views as unfair charges. The units themselves are described as rough and dated, with worn flooring and visible wear and tear from the outset. Renewal discussions become a drawn-out struggle, with the reviewer repeatedly trying to obtain updated rental rates but encountering vague or contradictory answers. A contentious issue is a charge alleged at move-out: a significant bill for "insufficient notice" and a withdrawal of the security deposit, which the reviewer contends was unfair and not timely communicated. Privacy concerns surface when maintenance personnel reportedly entered the unit without notice, leaving the space in disarray and letting the dog loose, prompting a strong accusation of disregard for resident safety. The ownership transition to RPM Living is cited as part of the problem, and the overall tone is that the property has declined to the point where the reviewer would never consider returning and urges others to look elsewhere. The sense is that the stress, miscommunication, and perceived dishonesty far outweigh any potential benefits.
Tour experiences contribute to the cautionary tale. One prospective resident recounts organizing a tour online and then waiting at the gate for a long period without getting a human to assist, despite following the posted instructions. The sentiment that "your negative reviews apparently have merit" surfaces here as a clear warning to others. There's also criticism aimed at the perceived commercialization of the process, with claims of high application and "administration" fees designed to secure a commission for the agent rather than deliver value to prospective renters. A separate incident from April 16 describes a tour where the staffer did not introduce herself, directed the guests to a secondary office, and failed to create a welcoming atmosphere. A translator in the party notes that the experience felt impersonal and discriminatory, prompting a final assessment that the facilities themselves are attractive, but the people representing the community do not reflect the level of service expected from a luxury property.
Taken together, the reviews sketch a picture of a community with strong potential that appears overshadowed by management instability and inconsistent service. Positive notes about individual staff members and the appeal of the amenities are offset by serious concerns about gate security, maintenance responsiveness, and a disconnect between price and perceived value. The most consistently voiced warnings focus on poor communication, unprofessional behavior in the office, and a pattern of moves and disputes over charges that leave current and prospective residents feeling mistrusted and uncertain about who is in charge. For anyone considering moving here, the prevailing message is to verify current management practices, insist on clear, timely pricing and renewal information, and assess whether the level of upkeep, safety, and customer service aligns with the rent and the property's marketing promises.
21 resident community capacity
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Continuing learning programsContinuing learning programs are important for seniors to keep their minds active, maintain cognitive function, and prevent mental decline. These programs also provide social interaction, a sense of purpose, and opportunities for personal growth and fulfillment in their later years.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Located close to restaurantsBeing located close to restaurants is important for seniors because it offers convenience, social opportunities, and the ability to maintain a healthy and varied diet. Easy access to dining options allows seniors to enjoy meals with friends or family, try new cuisines, and support their overall well-being.
Located close to shopping centersBeing located close to shopping centers is important for seniors because it provides easy access to daily necessities, social interaction, and recreational activities. This convenience can enhance their quality of life and independence, making it a desirable feature for senior living communities.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor patioOutdoor patios are essential for seniors as they provide a safe and peaceful space for them to enjoy the outdoors, socialize with friends and family, engage in physical activity, and soak up natural sunlight which promotes overall well-being and mental health.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Pet friendly"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Swimming poolSwimming pools are important for seniors as they provide a low-impact form of exercise that can improve cardiovascular health, increase muscle strength and flexibility, and help maintain mental well-being. Additionally, swimming can relieve joint pain and stiffness associated with conditions such as arthritis, making it an ideal activity for older adults looking to stay active and healthy.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Fort Lauderdale-Hollywood International (14 miles away) Miami International (17 miles away)
Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.UpsideHoM Pembroke Pines is an assisted living community located in the vibrant city of Pembroke Pines, FL. We provide a wide range of amenities and care services to ensure that our residents enjoy a comfortable and fulfilling lifestyle.
Our community offers a variety of amenities to enhance our residents' daily lives. We have a beauty salon on-site for all their grooming needs, as well as cable or satellite TV in their fully furnished apartments for entertainment. Our computer center allows residents to stay connected with loved ones through Wi-Fi/high-speed internet, while our fitness room promotes an active and healthy lifestyle. Residents can also relax and enjoy the beautiful garden, outdoor patio, and swimming pool.
We understand the importance of maintaining social connections and staying engaged. That's why we offer continuing learning programs and resident-run activities to keep our residents mentally stimulated. Additionally, our concierge services are available to assist with any needs or requests.
At UpsideHoM Pembroke Pines, we provide exceptional care services tailored to each resident's individual needs. Our compassionate staff offers 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure our residents receive the necessary medical care they need. For those who require medication management, we have trained professionals available.
Our dining options cater to special dietary restrictions, ensuring that every resident's nutritional needs are met with delicious meals prepared by our culinary team. We also offer transportation arrangements for both non-medical needs like shopping trips and recreational outings, as well as medical appointments.
With two nearby cafes, three parks, numerous pharmacies, restaurants, places of worship, theaters, and hospitals in close proximity to our community, our residents can easily access various conveniences and healthcare facilities.
Overall, UpsideHoM Pembroke Pines provides a warm and welcoming environment where seniors can thrive while receiving personalized care services and enjoying an array of amenities and activities.
UpsideHoM Pembroke Pines is located at 16700 Sheridan Street, Pembroke Pines, FL 33028 in Broward County, Florida
UpsideHoM Pembroke Pines on seniors.fyi includes 7 photos including images showing interior, decor, outdoor, palm trees, pergola, lighting, bathroom, gym, and more.
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