UpsideHoM Pembroke Pines
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Information last verified:
16700 Sheridan Street, Pembroke Pines, FL 33028
For more information about senior living options: (844) 490-3973
The staff are friendly, professional, and responsive. Crystal Lopez is consistently helpful, approachable, and professional. Elisa goes above and beyond, making the process smoother for residents. Oscar Salgado and Luis are recognized for exceptional, attentive service. Milosh from maintenance is fantastic and proactive in repairs. The Bell Pembroke Pines community is clean, well-maintained, safe, and has resort-like amenities.
The leasing office shows ongoing incompetence and a complete lack of communication. There were inconsistent and contradictory information from staff during move-out, resulting in an improper extra rent charge. Crystal Lopez is described as rude, dismissive, and unhelpful, with no resolution offered on the deposit. The security deposit has not been returned, nor has the incorrect rent charge been corrected. The gates are constantly broken, compromising security at a property marketed as luxury. Maintenance entered the unit without notice and left it unlocked, a serious privacy and safety breach. The office staff are repeatedly accused of unprofessionalism and a lack of accountability. The property is described as declining under new management, with miscommunication and neglect. The walls are extremely thin, leading to pervasive noise and a lack of privacy. The rent is overpriced for the quality offered.UpsideHoM Pembroke Pines is best suited for independent adults and families who want resort-style living with strong on-site service, pet-friendly policies, and ready access to well-maintained amenities. The property’s strongest draw is the team that stays visible and responsive to residents’ needs, along with pristine grounds, a walking trail, lake views, and a pool area that feels like a luxury retreat. It appeals to renters who prioritize a polished, amenity-rich environment, easy access to shopping and highways, and a community where staff are consistently praised for courtesy and efficiency. Those seeking occasional luxury without daily care services will find this a compelling option, especially if long-term stability in management is not a top-priority criterion.
That said, a clear caveat applies for households that require consistent, straightforward leasing experience and predictable billing. Prospective residents who need dependable front-office communications, transparent charge handling, and a stable management presence should carefully consider alternatives. The reviews show a split between an exceptionally responsive front desk and a history of miscommunication and turnover that can complicate moves, deposits, and routine questions. If the decision hinges on a seamless, no-drama renting process and ongoing accountability from the property leadership, this community may feel like more risk than reward. In that spirit, it’s prudent to have a concrete escalation path and written confirmations before signing.
The upside comes through multiple, concrete advantages that often outweigh the downsides for many tenants. The community’s maintenance culture is evident: Milosh in maintenance and the broader crew are repeatedly praised for speed, courtesy, and proactive fixes, sometimes addressing issues before tenants even request them. The leasing team, especially Crystal and Oscar, consistently earns praise for accessibility, friendliness, and solving problems promptly, which creates a strong sense of belonging and reassurance for residents. The grounds and amenities are repeatedly described as well-kept and resort-like, with a 0.87-mile walking trail, a fire pit by the lake, and well-designed common spaces that invite socializing without sacrificing privacy. For families with pets, the combination of dog-friendly policies and accommodating staff reinforces the value of the living experience here.
But the primary drawbacks deserve frank attention. Several long-tenured residents report that management changes introduced a period of miscommunication, inconsistent information, and questionable billing practices, ranging from improper move-out charges to disputed security deposits. There are also persistent complaints about gate reliability and security, thin walls that amplify noise, and occasional privacy concerns when maintenance accesses units. The tone at times from the front office can swing from highly attentive to frustrating, with some reviewers feeling unacknowledged or unclear about lease terms and renewals. Taken together, these issues erode the otherwise strong value proposition and underscore the need for careful due diligence and explicit request for written confirmations on every critical transaction.
For families evaluating care needs versus independent living, this community sits clearly in the independent-living lane. It has the perks of a vacation-resort vibe, active social programming, and a robust maintenance culture, but it does not offer on-site care services or licensed assisted living support. If daily medical assistance, medication management, or structured care coordination is essential, alternatives with established on-site care options are the safer choice. For households prioritizing a reliable, straightforward leasing process and a management team with a proven track record of stability, it may be wise to compare other Bell properties or local communities that emphasize long-term leadership continuity and transparent operations. The strongest decision-makers will weigh the pleasure of the environment against the friction that can arise from management gaps.
In the end, UpsideHoM Pembroke Pines delivers a compelling package for residents who value a refined, amenity-rich living experience and can tolerate the inherent risk of management variability. The property shines where it counts: maintenance responsiveness, genuine staff warmth, and a community feel that makes residents feel seen and cared for. However, for those whose priority is a flawless administrative experience, or for families needing reliable daily support, the downsides, miscommunications, disputed charges, and occasional safety and noise concerns, make it essential to vet thoroughly before committing. A practical plan is to request a direct liaison from the property management, insist on written confirmations for all move-in and move-out steps, and speak with several current residents about their ongoing experiences. When those boxes are checked, this community can genuinely feel like a home you do not want to leave; when they are not, the costs of ambiguity can quickly outpace the benefits of the sleek surroundings.
21 resident community capacity
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Continuing learning programsContinuing learning programs are important for seniors to keep their minds active, maintain cognitive function, and prevent mental decline. These programs also provide social interaction, a sense of purpose, and opportunities for personal growth and fulfillment in their later years.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Located close to restaurantsBeing located close to restaurants is important for seniors because it offers convenience, social opportunities, and the ability to maintain a healthy and varied diet. Easy access to dining options allows seniors to enjoy meals with friends or family, try new cuisines, and support their overall well-being.
Located close to shopping centersBeing located close to shopping centers is important for seniors because it provides easy access to daily necessities, social interaction, and recreational activities. This convenience can enhance their quality of life and independence, making it a desirable feature for senior living communities.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor patioOutdoor patios are essential for seniors as they provide a safe and peaceful space for them to enjoy the outdoors, socialize with friends and family, engage in physical activity, and soak up natural sunlight which promotes overall well-being and mental health.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Pet friendly"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Swimming poolSwimming pools are important for seniors as they provide a low-impact form of exercise that can improve cardiovascular health, increase muscle strength and flexibility, and help maintain mental well-being. Additionally, swimming can relieve joint pain and stiffness associated with conditions such as arthritis, making it an ideal activity for older adults looking to stay active and healthy.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Fort Lauderdale-Hollywood International (14 miles away) Miami International (17 miles away)
Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.UpsideHoM Pembroke Pines is an assisted living community located in the vibrant city of Pembroke Pines, FL. We provide a wide range of amenities and care services to ensure that our residents enjoy a comfortable and fulfilling lifestyle.
Our community offers a variety of amenities to enhance our residents' daily lives. We have a beauty salon on-site for all their grooming needs, as well as cable or satellite TV in their fully furnished apartments for entertainment. Our computer center allows residents to stay connected with loved ones through Wi-Fi/high-speed internet, while our fitness room promotes an active and healthy lifestyle. Residents can also relax and enjoy the beautiful garden, outdoor patio, and swimming pool.
We understand the importance of maintaining social connections and staying engaged. That's why we offer continuing learning programs and resident-run activities to keep our residents mentally stimulated. Additionally, our concierge services are available to assist with any needs or requests.
At UpsideHoM Pembroke Pines, we provide exceptional care services tailored to each resident's individual needs. Our compassionate staff offers 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure our residents receive the necessary medical care they need. For those who require medication management, we have trained professionals available.
Our dining options cater to special dietary restrictions, ensuring that every resident's nutritional needs are met with delicious meals prepared by our culinary team. We also offer transportation arrangements for both non-medical needs like shopping trips and recreational outings, as well as medical appointments.
With two nearby cafes, three parks, numerous pharmacies, restaurants, places of worship, theaters, and hospitals in close proximity to our community, our residents can easily access various conveniences and healthcare facilities.
Overall, UpsideHoM Pembroke Pines provides a warm and welcoming environment where seniors can thrive while receiving personalized care services and enjoying an array of amenities and activities.
UpsideHoM Pembroke Pines is located at 16700 Sheridan Street, Pembroke Pines, FL 33028 in Broward County, Florida
UpsideHoM Pembroke Pines on seniors.fyi includes 7 photos including images showing interior, outdoor, decor, palm trees, television, window blinds, kitchen, hardwood floor, and more.
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