Village on the Green a CCRC

Pros

• The facility is modern and aesthetically pleasing, with high ceilings, open spaces, and beautiful artwork.
• Residents enjoy engaging activities like bingo, arts, crafts, and social gatherings that keep them busy and entertained.
• The staff is described as friendly, helpful, and knowledgeable, creating a welcoming atmosphere for residents.
• Rooms in the health center are new, clean, and equipped with walk-in showers, providing a comfortable living environment.
• The dining options are varied and well-received by residents.
• Village on the Green offers a range of services from independent living to skilled nursing care within the same location.
• Many visitors appreciate the expansive green spaces surrounding the facility, enhancing its appeal.
• The community is highly regarded by families looking for a supportive environment for their loved ones.
• Positive feedback highlights good physical therapy and occupational therapy staff who provide excellent care to residents.

Cons

• The level of care in Assisted Living and Skilled Nursing at VOG has dropped significantly, leading to multiple families withdrawing their loved ones due to unacceptable conditions.
• Call button responses for assistance are often delayed or ignored, causing distress and safety concerns for residents.
• Staff are frequently unresponsive, with reports of caregivers not checking on residents until late in the day.
• Communication among staff and between staff and families is poor, complicating care coordination and leading to frustration.
• Many staff members exhibit a negative attitude and lack of empathy towards patients, prioritizing their personal devices over patient care.
• Medication administration is inconsistent, with reports of medications being given incorrectly or not at all.
• Residents reportedly face neglect in basic needs such as feeding and hygiene when family members are not present to advocate for them.
• The facility's environment has been described as stale and outdated compared to expectations set by recommendations.
• Families experience significant challenges in obtaining timely communication regarding their loved one's health status from the staff.
• Customer service after a family member's passing has been described as lacking, with complaints about difficulty reaching appropriate contacts regarding property matters.

Review

Village on the Green (VOG) has generated mixed reviews from families and visitors, particularly concerning its Assisted Living (AL) and Skilled Nursing divisions. Many families whose loved ones were placed in AL and Skilled Nursing have reported significant declines in the quality of care, contrasting sharply with the facility's reputation for independent living. Multiple reviewers expressed concerns about inadequate staff responsiveness, poor communication, and insufficient oversight in these care settings. In fact, five families moved their loved ones out of VOG simultaneously citing similar experiences of neglect. Instances where patients went without timely assistance after pushing call buttons—often waiting over an hour—highlight serious gaps in care provision.

Alarming reports indicate that some residents experienced alarming levels of neglect; for example, one family discovered their member half-clothed and lying in feces multiple times. Disturbingly, caregivers reportedly failed to check on their loved ones until late afternoon on some days. Such accounts paint a troubling picture wherein basic human needs—including hygiene and feeding—were inadequately met unless family members intervened directly. One reviewer stressed that constant advocacy is necessary if you wish to ensure your loved one is fully cared for at VOG, as they could otherwise be left unfed or unclean.

In stark contrast to the issues faced by families utilizing AL or Skilled Nursing services is the overwhelmingly positive feedback regarding Independent Living within VOG. Visitors noted an active and engaged atmosphere, complemented by vibrant programming such as bingo, arts and crafts, and social outings. Reviews often emphasized how this section of the community appeared well-maintained and lively—a reflection of what many hoped for when seeking care options for relatives or themselves.

The state-of-the-art facilities were praised as modern with spacious layouts that fostered a welcoming environment. Visitors noted high ceilings that contributed to a more open feel rather than being claustrophobic—a common complaint among eldercare facilities. Dining options also received favorable mentions; review summaries indicated that menus changed daily with reasonable variety which residents appreciated.

However, despite the accolades surrounding Independent Living, serious concerns linger regarding communication between families and healthcare providers across all levels of care at VOG. One family recounted their struggles to reach medical professionals when necessary yet found operational protocols lacking clarity or efficiency during critical moments like medication administration or while addressing vital health changes in their loved ones' conditions.

Even those who had initially favorable impressions of other facets within VOG have raised red flags due to substandard experiences encountered in assisted settings post-hospitalization. Families reported stale environments with ineffective therapy coordination—their trust eroded by instances where staff failed to notify them about significant health declines. The sentiment reinforced throughout various reviews indicates that potential residents might want to scrutinize service quality carefully when considering both AL or skilled nursing environments at Village on the Green while recognizing the inherent advantages offered by independent living arrangements.

While some community members assert that VOG stands above its competitors thanks to its attractive grounds built around an old golf course—which provides ample green space—it’s essential for prospective residents’ families to investigate thoroughly before committing loved ones into higher-level care environments within this facility's spectrum while also appreciating aspects worthy of praise like cleanliness and engaging programming available for independent living regions.

Located in the charming city of Longwood, Florida, this area offers convenient access to a variety of amenities essential for comfortable senior living. With several pharmacies nearby, including CVS and Walgreens, medication management is made easy. There are also numerous dining options such as 4 Rivers Smokehouse and Chick-Fil-A for delicious meals out. For medical needs, reputable physicians like Orlando Heart Specialists and Florida Eye Clinic are within close proximity. Additionally, parks like Cranes Roost Park and Wekiwa Springs State Park provide opportunities for outdoor recreation and relaxation. The presence of theaters, cafes like Starbucks and Panera Bread, as well as hospitals like AdventHealth Apopka make this location a well-rounded choice for seniors seeking a vibrant community with essential services readily available.

Pharmacies

• CVS Pharmacy (0.5 miles)
• Winn-Dixie (2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.4 miles)
• Winn-Dixie (2.8 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.7 miles)

Restaurants

• 4 Rivers Smokehouse (1.2 miles)
• Kiwi's Pub & Grill (1.9 miles)
• Twin Peaks (2.3 miles)
• Chick-Fil-A (2.4 miles)
• McDonald's (2.4 miles)
• Wekiva Island (2.7 miles)
• Miller's Ale House - Altamonte Springs (2.7 miles)

Physicians

• Longwood Family Health (1.4 miles)
• Orlando Heart Specialists (1.5 miles)
• Cabrera, Alicia Neurology of Central Florida (1.5 miles)
• Hunt Club Pediatrics (2.9 miles)
• Florida Eye Clinic (3 miles)
• Ear Nose Throat Surgical Associates (3.4 miles)
• Altamonte Family Practice (3.4 miles)

Parks

• Cranes Roost Park (2.3 miles)
• Wekiwa Springs State Park (3.6 miles)
• Kelly Park (7.3 miles)
• Sylvan Lake Park (7.6 miles)
• Sunland Park (8.2 miles)

Theaters

• AMC Altamonte Mall 18 (2.4 miles)
• Regal Wekiva Riverwalk (4.1 miles)
• Regal Winter Park Village & RPX (6.9 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (2.7 miles)
• Starbucks (4.7 miles)
• Starbucks (5.4 miles)
• Starbucks (6.6 miles)
• The Glass Knife (7.2 miles)
• Panera Bread (7.9 miles)

Hospitals

• Florida Hospital Altamonte (2.9 miles)
• Adventist Health System (3.6 miles)
• AdventHealth Apopka (6 miles)
• Florida Hospital Lake Mary ER (7.2 miles)

Places of Worship

• Orlando Filipino Seventh-Day Adventist Church (3.4 miles)

Transportation

• Altamonte Springs SunRail Station (3.6 miles)