Lotus Lake Retirement Home

Pros

• Lotus has shown significant positive change under new leadership, with many kind faces and improved cleanliness.
• The staff is caring and always willing to help, taking care of residents with a smile.
• The food quality has improved and there are more options available for residents.
• The facility is clean and has new furniture and wood floors.
• Residents enjoy the singers during happy hour.
• The caliber of CNAs and nurses is among the best the reviewer has seen; they are happy, energetic, empathetic, and loving.
• The team is attentive and keeps families well-informed about every aspect of the treatment plan.
• The social worker Jean is one of a kind.
• The PT is excellent; therapy drives great recoveries.

Cons

• They describe the facility as horrible for their parents, with nurses not answering calls, cleaning that is terrible, and the environment being disgusting.
• They claim their mother wasn't changed for two weeks and her pads were torn.
• They allege that medication schedules were reversed, with nighttime meds given during the day and vice versa.
• They state patients were kept so close together that they could get sick because there wasn't six feet of distance.
• They recount a horrific scene involving a rusted bed, wood falling apart, and a roommate dying left in the room for hours.
• They report bed bugs in the facility.
• They say staff did not provide water to patients and were mean to patients.
• They claim management never answers the phone and residents were moved without being asked.

Review

Lotus Nursing and Rehabilitation Center has become the focal point of a broad range of experiences from families who have watched it evolve over time. For some, the change is striking and meaningful: new leadership, a welcoming mix of new faces, and a community that feels warmer and more attentive. Several reviewers point to a cleaner facility, updated furniture and wood floors, and a menu that offers more choices. After years of concern or frustration, these families are reporting that their loved ones are enjoying meals more, the environment feels brighter, and the overall mood in the building has shifted toward care, respect, and a genuine willingness to help.

What many reviews converge on is the character and caliber of the people delivering care. The nursing assistants and nurses are repeatedly described as high-quality, with attributes like happiness, energy, empathy, and a loving approach to residents. Families credit the nursing and therapy teams for skilled, compassionate care, and they specifically mention staff who go beyond the call of duty. In particular, social workers and care plan leaders - names like Jean, Fransheska Perez, and Mena - are singled out as being exceptionally dedicated, patient, and communicative with families about treatment plans and day-to-day progress. The sense from these accounts is that the staff are not just performing tasks but forming meaningful connections with residents and their families.

Yet the picture is not uniformly rosy. A number of reviews recount persistent challenges, especially around responsiveness and cleanliness. One family describes a sustained lack of communication: nurses not answering calls, cleaning that falls short, and management that is hard to reach. There are accounts of a resident being moved without adequate notice, which can be unsettling for someone who struggles with change. The overall tone in these anecdotes is that while significant improvements have occurred, the daily rhythms - how quickly help is summoned, how consistently rooms are maintained, and how effectively management communicates - still need ongoing attention. Some statements compare Lotus unfavorably to other facilities, underscoring that while progress has been made, there is still work to do to ensure consistent excellence.

There are also deeply troubling reports that highlight potential lapses in basic care and safety. One reviewer alleges neglect and neglectful conditions that culminated in placement in an ICU for an elderly relative, describing problems such as delayed changes of incontinence pads, misaligned medication schedules, and crowded rooms that increase illness risk. Another harsh account describes a hazardous environment with rusted beds, a dying roommate left in the room to die, and general conditions that appear not to meet expected standards of dignity and safety. These claims, though sharp and alarming, are part of the broader mosaic of experiences and serve as a stark reminder that patient welfare must remain the facility's top priority at all times.

Amid these contrasts, there are compelling stories of transformative impact - stories that speak to what Lotus can be when it functions at its best. One reviewer shares a powerful comparison: moving a loved one from a prior facility to Lotus resulted in hot, appetizing meals, friendlier staff who engage residents in the halls, and a noticeable improvement in overall well-being, including better management of daily needs and health conditions. Another set of voices emphasizes a calm and clean environment, attentive care, and effective communication with families about treatment plans. Such accounts reinforce the sense that Lotus has the capacity to deliver high-quality skilled nursing care when the right structures, staff, and leadership are in place.

There is a palpable sense among several families that the facility is in a period of growth and renewal. Observers note visible changes in the building - renovations, a fresh look, and ongoing improvements - along with a sense that the administration is more engaged and approachable. The presence of a proactive administrator and a responsive Director of Nursing is highlighted as a major step forward, one that appears to have translated into better navigation for families during transitions and more consistent problem-solving on the floor. Some reviewers even mention recent signs of improved accountability and a willingness to address concerns more promptly, including calls for clearer communication with corporate leadership about facility needs and furniture replacements.

Ultimately, the collection of experiences presents a nuanced portrait of Lotus: many families express deep gratitude for the care their loved ones receive and for the visible progress over time, while others remain cautious, emphasizing that sustained improvement must be maintained and expanded. The narratives share a common thread of appreciation for compassionate staff and meaningful moments of genuine care, alongside cautionary notes about responsiveness, safety, and the consistency of daily operations. Taken together, they reflect a community that believes Lotus can be a truly excellent facility, provided that ongoing attention to staffing, communication, and patient dignity remains at the forefront of its mission.

Located in Casselberry, Florida, this area offers a variety of amenities and services that cater to senior living needs. With a range of restaurants nearby such as Cubans On The Run and Miller's Ale House, residents have easy access to dining options. In terms of healthcare, there are several physician practices including Altamonte Family Practice and Orlando Heart Specialists within a short distance. The proximity to pharmacies like CVS and Walgreens ensures convenient access to medications. For recreation, theaters like AMC Altamonte Mall 18 and parks such as Cranes Roost Park provide entertainment opportunities. Additionally, places of worship like St Luke's Lutheran Church offer spiritual support for residents. Overall, this area provides a mix of services and facilities that can meet the needs of seniors looking to settle in Casselberry.

Restaurants

• Cubans On The Run (0.6 miles)
• Miller's Ale House - Altamonte Springs (2 miles)
• 4 Rivers Smokehouse (2.8 miles)
• McDonald's (3 miles)
• Twin Peaks (3 miles)
• Chick-Fil-A (3 miles)
• Kappy's (3.3 miles)

Transportation

• Altamonte Springs SunRail Station (1.1 miles)

Physicians

• Ear Nose Throat Surgical Associates (1.3 miles)
• Altamonte Family Practice (1.7 miles)
• Florida Eye Clinic (1.9 miles)
• Longwood Family Health (2.7 miles)
• Cabrera, Alicia Neurology of Central Florida (3.1 miles)
• Orlando Heart Specialists (3.3 miles)
• Central Florida Endocrine (3.3 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• Walgreens (1.6 miles)
• Walgreens (1.7 miles)
• Winn-Dixie (1.8 miles)
• Winn-Dixie (2 miles)
• Walgreens (2.4 miles)

Hospitals

• Florida Hospital Altamonte (1.7 miles)
• Adventist Health System (4.8 miles)
• Winter Park Memorial Hospital (5.6 miles)
• Orlando VA Medical Center (6.8 miles)
• FH Engineering Services (7.1 miles)
• Florida Hospital (7.1 miles)
• Florida Hospital- South Campus (7.2 miles)

Theaters

• AMC Altamonte Mall 18 (2.3 miles)
• Regal Winter Park Village & RPX (5.3 miles)

Cafes

• Starbucks (2.3 miles)
• Starbucks (5.5 miles)
• The Glass Knife (5.7 miles)
• Starbucks (5.9 miles)
• Starbucks (7.1 miles)

Parks

• Cranes Roost Park (2.4 miles)
• Sunland Park (6.1 miles)
• Blue Jacket Park (7 miles)

Places of Worship

• Orlando Filipino Seventh-Day Adventist Church (6.1 miles)
• St Luke's Lutheran Church (7.3 miles)