Longwood Health And Rehabilitation Center

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  • Interior

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  • Architecture

    An exterior view featuring a building with a striped awning.

  • Dining

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  • Exercise Equipment

    A patient with a prosthetic leg receives assistance during rehabilitation in a healthcare facility.

  • Healthcare

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  • Rehabilitation

    An elderly person receiving support from healthcare professionals during a physical therapy session.

Longwood Health And Rehabilitation Center

1520 South Grant Street, Longwood, FL 32750

For more information about senior living options: (844) 490-3973

3.7 from 90 reviews
5 stars
59
4 stars
1
3 stars
2
2 stars
3
1 stars
25

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    Overall Review of Longwood Health And Rehabilitation Center

    Pros

    • pro The team at Longwood Rehabilitation is excellent and very attentive to residents' needs with exceptional customer service.
    • pro The staff are well trained, respectful, and consistently provide high-quality care.
    • pro The admissions team, Johanna and Courtney, are incredibly helpful, guiding families through the process with patience and compassion.
    • pro The nursing staff provide exceptional care, keeping residents comfortable and well-attended.
    • pro The facility is very clean, and the staff are friendly, welcoming, and caring.
    • pro The staff have a can-do attitude and strive to make each resident comfortable, providing resources and guidance for families.
    • pro Reviewers praise Longwood Health & Rehab for making families feel at ease and for delivering quality care.

    Cons

    • pro The facility is described as old, disgusting, and badly in need of renovation.
    • pro Some staff are uncaring and only appear attentive when family is present.
    • pro Residents reportedly did not receive antibiotics or pain medication, and IV therapy was improvised on a hanger instead of with a proper IV pole.
    • pro A patient was left without water or food and had to seek assistance to settle in.
    • pro Pain medications could take up to 90 minutes to arrive, and call lights took about 30 minutes to be answered.
    • pro The place is labeled as the worst facility ever seen and is considered unsafe for loved ones.
    • pro There are reports of neglect, including a patient sitting in feces for hours and being ignored when asking to be cleaned.
    • pro There is a perceived lack of dementia care education among staff, contributing to fearful or mishandled dementia care.
    • pro Some reviews claim abuse or neglect by staff and advise against sending loved ones there.
    • pro Overall, the reviews suggest looking elsewhere for care.

    Review

    Longwood Health & Rehabilitation Center elicits a wide range of experiences from families and visitors, with some praising the staff's dedication and compassion while others recount deeply troubling lapses in care. On one end, several reviewers describe the facility as a place where caring teams truly go the extra mile for loved ones. They talk about staff who take the time to listen, the admissions team that walks families through the process with patience, and a rehab program that includes attentive physical therapy. In these accounts, the atmosphere is described as supportive and family-oriented, with caregivers making an effort to turn the residence into a "home away from home." Positive remarks highlight cleanliness, a welcoming tone, and a sense that the staff are genuinely invested in residents' well-being.

    Within the compassionate narratives, specific individuals are repeatedly recognized for their kindness and responsiveness. The admissions staff, especially Johanna and Courtney, are praised for guiding families through every step with care and clarity. Nursing staff on Wing B receive thanks from families who felt heard and well-attended to, with several reviewers naming nurses and aides by name and expressing gratitude for their attention to comfort and needs. There are mentions of Ari, Veronica, Amber, Christine, Latonya, and others who contributed to a positive experience, as well as general praise for the team's overall customer service and the feeling that the facility is clean and well managed. These stories emphasize trust, reassurance, and gratitude for the staff's efforts during stressful periods.

    Some reviews specifically celebrate the facility's improvements and ongoing commitment to quality care. Readers describe the place as having "come a long way," with improvements in teamwork, patient attention, and the overall environment. The tone is hopeful and appreciative, with families expressing relief that their loved ones received considerate and supportive treatment. The messages convey that, when the right people are involved and the process is handled with empathy, Longwood can offer a positive, coordinated experience that families value and remember fondly. In these accounts, the staff's dedication translates into a sense of peace for families during difficult times.

    However, a substantial portion of feedback is sharply negative and vividly critical. One particularly alarming account describes a patient who was transferred from Advent Health East for rehab and then received alarming neglect: no antibiotics or pain medication at the expected times, no water or food, a room with no television, an ancient hospital bed, and an IV setup that resorted to a makeshift hanger instead of proper equipment. The family reports that staff failed to settle the patient or provide basic care, and managers seemingly pressed to keep the patient there despite clear safety concerns. This story paints a picture of a facility that, in at least some moments, did not meet basic standards of care, with a sense of fear and frustration communicated by the patient and his family.

    Additional negative experiences paint a troubling pattern of delays and neglect. Reviewers describe delays in pain medication - sometimes up to an hour and a half - and call-bell responses taking up to 30 minutes. Some patients in rehab received very limited guided activity, with only brief supervised walking sessions and long stretches where they were largely walking themselves to the bathroom, raising concerns about the adequacy of rehabilitation services. There are mentions of patients left sitting in their own feces for extended periods, medications being late or skipped, and a general perception that some staff members are more attentive when families are present than when they are not. These accounts suggest inconsistent quality of care and significant safety and dignity concerns.

    Further reports highlight not only quality gaps but also issues with the facility's environment and staff behavior. Observations include old, outdated equipment and infrastructure that observers feel should be renovated, along with complaints about rude or disengaged staff, and a sense that some employees lack proper training in dementia and elder care. Concerns about patient comfort and safety are common, including difficulties obtaining assistance when needed, insufficient help with basic daily tasks, and a perception that patient care sometimes takes a back seat to administrative or staffing pressures. In sum, these reviews convey a distressing picture of a facility where some experiences are marked by neglect and fear.

    Taken together, the collection of experiences at Longwood Health & Rehabilitation Center reflects a stark contrast between moments of genuine compassion and care and episodes of serious neglect and safety concerns. For some families, the facility represents a place where loving staff and good teamwork helped ease difficult transitions and provided meaningful support during illness and recovery. For others, it stands as a warning about inconsistent care, outdated facilities, and troubling lapses that endanger patient well-being. The overarching message is clear: the quality of care at this facility appears highly contingent on who is there, when they are there, and how staff are managed on a given day. Anyone considering this center should conduct thorough in-person visits, ask pointed questions about medication administration, staffing ratios, and how dementia and behavioral challenges are handled, and seek out multiple recent perspectives from families with current residents. Longwood remains a place with potential for excellent care, but it also carries warnings that deserve careful attention.

    Features

    Housing

    • 120 resident community capacity 120 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Orlando International (18 miles away) Orlando International (18 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Longwood Health And Rehabilitation Center in Longwood, FL is a well-appointed assisted living community that offers a wide range of amenities and care services to meet the needs of its residents.

    Amenities include a beauty salon, cable or satellite TV, a computer center, fitness room, gaming room, small library, and Wi-Fi/high-speed internet access. Residents can also enjoy delicious meals served in a restaurant-style dining room and have access to outdoor spaces such as gardens and outdoor seating areas.

    Care services provided at Longwood Health And Rehabilitation Center include 24-hour call system and supervision for round-the-clock assistance, help with activities of daily living including bathing and dressing, assistance with transfers, medication management, diabetes diet options, meal preparation and service, mental wellness programs, special dietary restrictions support, and transportation arrangement for non-medical purposes.

    Residents at this community can also take advantage of various activities offered such as fitness programs, planned day trips to nearby attractions or parks, resident-run activities organized within the community itself, and scheduled daily activities to keep them engaged and entertained.

    In terms of the surrounding area's amenities, there are two cafes nearby for residents to enjoy outings or socializing off-site. There are also multiple pharmacies conveniently located nearby for easy access to medications. Additionally, there are physicians available in close proximity to the community for medical care needs. Restaurants offer plenty of dining options for residents who want to explore local cuisine. Transportation arrangements are readily available for both non-medical purposes and doctor's appointments. Nearby theaters provide opportunities for entertainment and the presence of a hospital ensures quick access to medical services if needed.

    Overall, the Longwood Health And Rehabilitation Center provides a comfortable living environment with comprehensive care services and an array of amenities designed to promote well-being and independence among its residents.

    Nearby Places of Interest

    Restaurants

    • Cubans On The Run (0.4 miles)
    • Miller's Ale House - Altamonte Springs (2.9 miles)
    • 4 Rivers Smokehouse (3.2 miles)
    • McDonald's (3.9 miles)
    • Twin Peaks (3.9 miles)
    • Chick-Fil-A (3.9 miles)
    • Kappy's (4.2 miles)

    Pharmacies

    • CVS Pharmacy (1 miles)
    • Winn-Dixie (1.1 miles)
    • Walgreens (1.1 miles)
    • Walgreens (1.7 miles)
    • Winn-Dixie (1.8 miles)
    • Walgreens (2.5 miles)
    • Walgreens (2.5 miles)

    Transportation

    • Altamonte Springs SunRail Station (2 miles)

    Physicians

    • Ear Nose Throat Surgical Associates (2.3 miles)
    • Altamonte Family Practice (2.6 miles)
    • Florida Eye Clinic (2.8 miles)
    • Longwood Family Health (3.4 miles)
    • Cabrera, Alicia Neurology of Central Florida (3.9 miles)
    • Orlando Heart Specialists (4 miles)
    • Central Florida Endocrine (4.2 miles)

    Hospitals

    • Florida Hospital Altamonte (2.6 miles)
    • Adventist Health System (5.7 miles)
    • Winter Park Memorial Hospital (6.1 miles)
    • Florida Hospital Lake Mary ER (6.8 miles)
    • Orlando VA Medical Center (7.4 miles)

    Theaters

    • AMC Altamonte Mall 18 (3.1 miles)
    • Regal Winter Park Village & RPX (6.1 miles)

    Cafes

    • Starbucks (3.2 miles)
    • Starbucks (4.9 miles)
    • The Glass Knife (6.5 miles)
    • Starbucks (6.5 miles)
    • Starbucks (6.6 miles)

    Parks

    • Cranes Roost Park (3.2 miles)
    • Sunland Park (5.2 miles)
    • Blue Jacket Park (7.7 miles)

    Places of Worship

    • Orlando Filipino Seventh-Day Adventist Church (6.9 miles)
    • St Luke's Lutheran Church (6.9 miles)

    Frequently Asked Questions

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