Terraces on Pennsylvania

Pros

• They enjoy living at the apartment.
• Their experience has been great, and the place has become a home they enjoy.
• The location is unbeatable, close to everything, with a hospital just one block away.
• The apartment is kept clean and well maintained, with no roaches, bed bugs, or mice.
• They have never had problems with neighbors and find everyone friendly.
• The management is described as the best, with Mike caring about residents and involved in their care.
• They look forward to staying there and have no need to look elsewhere.

Cons

• The deposit refund and balance of rent have not been returned, and the management team has ghosted the requester.
• The property manager shuts down the big elevator when not on site, while the small elevator breaks down regularly, leaving elderly residents stuck.
• The property manager lets herself into all apartments at her whim and once entered unannounced with a key.
• The front door breaks down frequently and is left propped open, making the building insecure.
• Repairs are not a priority; management is perceived as not caring about elderly residents.
• The waiting list status is unclear, and the requester was told they are not on the waiting list despite persistent inquiries.
• The manager only returns calls when contacted by Burgwyn Residential Management Services, showing poor responsiveness.
• The waiting list process is seen as unfair or opaque, with being placed at the bottom for not going through the management company.
• The facility is described as lacking professionalism and customer service.

Review

The experiences shared paint a picture of a rental property that, for some residents, feels like a true home, while for others it has become a source of ongoing frustration and concern. One account centers on a family member who lived in the building for years and whose passing in February triggered a long dispute over recovering her security deposit and the remaining rent balance. Despite months of communication with the management and the management company, the refund has not been issued and attempts to follow up have left the family feeling ignored and dismissed. What began as a routine matter of settling a late relative's affairs has since highlighted a broader pattern of communication gaps and unreturned calls that have kept the family in limbo.

Beyond the financial dispute, there are persistent safety and maintenance issues that residents describe as serious. When the property manager is not on site, the building operates with only one working elevator - the smaller one - while the larger elevator is shut down. The smaller elevator reportedly breaks down frequently, leaving elderly residents stranded as they wait for repairs or for someone to respond. In many cases, residents rely on walkers or wheelchairs, so getting up and down stairs becomes a dangerous ordeal. The combination of limited elevator access and regular breakdowns creates a situation that can feel unsafe and impractical for seniors who need reliable mobility within the building.

Security and privacy concerns also crop up in these accounts. One reviewer recalls the property manager entering apartments at will, even describing an incident where the manager walked in with a key during a visit. This breach of privacy is paired with another recurring issue: the front door of the building is often broken down and left propped open, undermining the building's security. Coupled with a perception that repairs are not prioritized and that the needs of elderly residents are not given adequate attention, this paints a picture of a building where residents must navigate both physical vulnerabilities and a sense of being unheard when they voice concerns about their living conditions.

Amid these criticisms, another voice offers a contrasting experience. This reviewer expresses strong satisfaction with living in the complex, framing it as a place they like and call home. They highlight a prime location, noting close proximity to essential services, including a hospital only a block away, which they find extremely convenient. They describe the apartment as consistently clean and well maintained, with no signs of pests like roaches, bed bugs, or mice. The social atmosphere is portrayed positively as well, with friendly neighbors contributing to a supportive community. The management, specifically a manager named Mike, receives praise for being involved and attentive, with the reviewer asserting that Mike genuinely cares about the well-being of all residents. For this resident, the apartment complex feels like a reliable, welcoming place to stay with strong leadership driving positive outcomes.

A separate, more procedural grievance focuses on the process of getting onto the waiting list for available units. This reviewer recounts years of calls beginning in February 2019 and continuing into July 2019, but was told they were not on the waiting list. The management response described here is inconsistent and frustrating: the manager, whom the reviewer identifies as Mike, reportedly only engaged when called through Burgwyn Residential Management Services, and even then acknowledged that the caller was being "aggressive," yet did not provide timely follow-up. The impression left is that the individual was told they were at the bottom of the waiting list simply because they did not route their inquiry through the management company in the prescribed way. This account portrays a pattern of poor communication and a lack of professional customer service, compounding the prior concerns about responsiveness and reliability.

Taken together, these perspectives reveal a complex landscape within the same property. On one hand, there are evident strengths: a strong sense of community among residents, a favorable location with convenient access to healthcare, clean and well-maintained interiors, and a manager who is seen by some as genuinely caring and proactive. On the other hand, recurring operational shortcomings - deficient security measures, unreliable elevator service, frequent repairs that do not advance quickly, and inconsistent, sometimes opaque communication with residents and prospective renters - cast a shadow over the living experience for many others. The unresolved financial matter involving the mother's deposit and arrears only intensifies the sense that not all residents are being treated with the same level of attention or urgency.

In the end, the collection of experiences underscores a housing situation where warmth, community, and location coexist with real safety, maintenance, and administrative challenges. For some residents, the property offers a comfortable home and a supportive local network, while for others, persistent issues with management responsiveness, security, and access create ongoing stress and uncertainty. The divergent stories center on the same building, highlighting how a single property can simultaneously be a cherished home for some and a source of frustration and concern for others.

This part of Englewood, Colorado offers a range of amenities and services that would be beneficial for senior living. There are multiple physicians' offices nearby, providing easy access to medical care. Additionally, there are several pharmacies in the area for convenient prescription filling. The proximity to various restaurants and cafes offers a variety of dining options for seniors looking to enjoy meals outside their homes. Parks such as Ruby Park and Washington Park provide opportunities for outdoor recreation and relaxation. Places of worship like Temple Sinai and Mission Hills Church cater to spiritual needs, while hospitals like Cherry Creek Eye Center ensure accessible healthcare services. Theaters like Alamo Drafthouse Littleton offer entertainment options, and transportation through the Arapahoe Light Rail Station provides convenient access to explore other parts of the city. Overall, this area in Englewood presents a well-rounded community with essential services for seniors considering relocation.

Physicians

• Colorado Surgical Arts (0.2 miles)
• Porter Adventist Hospital (1.3 miles)
• Cherry Creek Pediatrics (4.3 miles)
• Centennial Family Care (4.3 miles)
• Invision Sally Jobe at Centrum DTC | Surgical Center (5.1 miles)
• Biote (5.1 miles)
• DTC Family Health & Walk-In (5.2 miles)

Restaurants

• Englewood Grand (0.4 miles)
• Chick-Fil-A (0.7 miles)
• McDonald's (0.8 miles)
• McDonald's (2.8 miles)
• Raising Cane's Chicken Fingers (3.7 miles)
• McDonald's (4.1 miles)
• Illegal Pete's (4.2 miles)

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (1.9 miles)
• Walgreens (2 miles)
• Walgreens (2.4 miles)
• Walgreens (2.8 miles)
• Walgreens (3.7 miles)
• Walgreens (3.9 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (2.6 miles)
• Stella's Coffee House (2.6 miles)
• Starbucks (4.6 miles)
• Black Rock Coffee Bar (4.7 miles)
• Starbucks (4.9 miles)
• Aviano Coffee (5 miles)

Parks

• Mamie D Eisenhower Park (2.5 miles)
• Ruby Park (2.6 miles)
• Overland Pond Park (2.8 miles)
• Washington Park (3.5 miles)
• Bonnie Brae Ellipse Park (3.6 miles)
• Ash Grove Park (3.9 miles)
• Pinecrest Park (4 miles)

Places of Worship

• Temple Sinai (2.9 miles)
• Mission Hills Church (5.9 miles)
• St John's Cathedral (6 miles)

Hospitals

• Cherry Creek Eye Center (4.3 miles)
• Webb Center for Primary Care (5.2 miles)

Theaters

• Alamo Drafthouse Littleton (5.3 miles)
• Amc 9+Co 1 (5.7 miles)
• Regal UA Denver Pavilions 4DX & RPX (6.3 miles)

Transportation

• Arapahoe Light Rail Station (6.1 miles)