Sunset Park Apartments

Pros

• The weight room and yoga room are a step up from most apartments.
• The location is right in the heart of downtown.
• Lina, the evening concierge, is praised for handling a lot of tough situations.
• Maintenance supervisor Erin is personable and very good at handling work orders.
• The on-site management team deserves recognition for their efforts.
• Colton and Jocelyn are credited with making living there really great.
• The staff are described as working tirelessly to improve the building.

Cons

• Elevators are frequently out of service, leaving residents with limited or no access.
• The management team is indifferent and incompetent, with constant staff turnover and poor communication.
• Ownership neglects maintenance and security, leading to a deteriorating building.
• Water service is unreliable, with outages and sewage issues affecting residents.
• The building lacks 24/7 concierge and adequate security, and homeless individuals are seen on-site.
• Graffiti and vandalism are pervasive, reflecting neglect of the property.

Review

1600 Glenarm Place is a downtown high-rise that many residents used to love for its location and relatively reasonable rents, but over the past year and a half it has become defined in large part by a relentless cascade of maintenance failures and management turmoil. Across the fall of 2025, tenants repeatedly described a building characterized by chronic elevator outages, intermittent water service, and troubling gaps in communication from those supposed to keep the property running. The tone early in the season was blunt: a "death-trap" of a building, with management changes that felt more like an ongoing shuffle of blame than a plan to fix real problems.

The elevator situation dominates the everyday reality in 1600 Glenarm Place. The building is serviced by five elevators, yet it is common for only two to be online at once, making service interruptions nearly inevitable for residents on dozens of floors. In early September of 2025, reports circulated of a complete outage: no elevators working, leaving 31 floors of residents with stairs as the only option. A later update noted that two elevator banks came back online after about an hour, but the frustration persisted as other outages followed. By mid-September, the high-side elevator went down again, trapping two people inside and drawing a response from the Denver Fire Department; the freight elevator - long out of service for ages - was activated as a stopgap, with warnings to "use it only in an emergency." On several occasions, the only available access involved transferring to the low-side elevator to reach floor 18 and then walking the rest of the way. The situation was often described with frustration and urgency, including remarks that the freight elevator should be used only in emergencies and that residents could only rely on communication from management inconsistently, if at all. Even when one elevator returned to service, residents were left to navigate testing delays and intermittent outages that disrupted daily routines, package deliveries, and accessibility for those who cannot take the stairs.

Water issues added another layer of instability and fear. In October 2025, a morning outage left residents without water, with maintenance emergency lines unresponsive at first. It took until about 7:00 a.m. for someone to be reached, and water service was restored briefly around 7:20 a.m. - a pattern that became all too familiar: expensive rents for a building that repeatedly experiences no hot water, no cold water, or no water at all. In earlier months, the situation had already devolved into a recurring problem, including a notable incident in September where no water was available on floors 23?31 for the better part of the day. A separate, unannounced water cut-off occurred in early September, all night long, contributing to a sense that the building's basic utilities could not be relied upon. For many residents, water reliability felt as critical as elevator reliability and was treated as a basic expectation that, in practice, often went unmet.

The broader management story adds context to the everyday alarms and inconveniences. The property's ownership shifted from Northland to Greystar, a change that residents say brought a troubling decline in service and empathy for tenants. In the original tenant perspective, Northland had been willing to invest in the building, while Greystar - perceived as more distant and less responsive - quickly became a source of frustration. An August 2025 update captured the sentiment: water and sewage problems were a recurring theme, the building's 24/7 concierge presence had vanished since Greystar's takeover, and security measures felt lax. Graffiti and vandalism were ongoing concerns on lower floors, and amenities such as the gym and the concierge service were described as underperforming relative to the building's price and image. The sewage incident in late July/early August - raw sewage in the underground parking deck - was cited as a stark concrete example of the building's deterioration, even if it was resolved relatively quickly. For many tenants, the impression was that ownership and management were not investing adequately to maintain or restore the building's former standards.

Within the on-site team, tenants offered a mix of praise and criticism. The most scathing voices focused on a front office culture that often felt unresponsive and dismissive. One recurring complaint targeted a manager named Adam, described as dismissive and out of touch with tenants' needs, especially when compensation for ongoing disturbances was discussed. The sentiment around Stephanie, Bre, and the rest of the front desk team varied; some tenants described them as stressed, overwhelmed, or limited by the resources their employer released, while others highlighted staff members who tried to do what they could within difficult constraints. A recurring note of appreciation emerged for Lina, the evening concierge, who was repeatedly acknowledged for handling challenging situations during late hours. Maintenance staff who did get results - such as Erin, a maintenance supervisor, and a few engineering team members like Colton and Jocelyn - were singled out for patience and competence, with residents expressing gratitude for responsive work orders and attentive service. Yet even among those who praised specific individuals, the overarching conclusion remained: without ownership stepping up to address the systemic issues, the on-site team was fighting an uphill battle against repeated outages, safety concerns, and a culture of inconsistent communication.

The reviews converge on a clear, if painful, bottom line: the location remains a major draw, but the building's day-to-day reality has deteriorated to a point where many tenants question whether it's still worth the price. The good things - proximity to downtown, a reasonable baseline rent, and occasional competent staff - are overshadowed by prolonged and recurring problems with essential services, unpredictable maintenance responses, and a sense that the owners and managers are not fully accountable to the people who actually live in the building. The fear and frustration are palpable, ranging from concerns about safety and security to the impact on daily routines, belongings, and personal well-being. The prevailing message to readers - whether prospective tenants, city code enforcement, or media observers - is that meaningful, sustained improvements require ownership to acknowledge the scope of the problems, restore reliable service lines, reestablish transparent communication, and commit to a standard of care that aligns with the building's location and the expectations of its residents.

Ultimately, the residents' experiences at 1600 Glenarm Place illustrate a tension between an outstanding urban address and a deteriorating core of basic services. Elevator reliability, water continuity, and on-site security have become the three pillars around which tenant dissatisfaction coalesces. Without decisive action from ownership to restore reliable operations, rehire or restructure a truly responsive management team, and reestablish a recognized level of security and cleanliness, the building risks a continued exodus of tenants and a growing public perception that it is no longer a viable place to live for those who expect a certain standard of urban living. The sentiment across residents remains that the current trajectory is unsustainable: the building must own its failures, communicate clearly and consistently, and deliver the dependable, safe living environment that was promised when tenants chose to call this downtown high-rise home.

This part of Denver, Colorado offers a mix of urban amenities and recreational opportunities for seniors looking to live in a vibrant city. In close proximity, there are various restaurants ranging from casual dining options like British Bulldog and Tarantula Billiards to upscale choices such as Elway's and Mercury Cafe. Additionally, there are several theaters for entertainment, including Regal UA Denver Pavilions 4DX & RPX. For healthcare needs, there are pharmacies like Walgreens and CVS Pharmacy nearby, as well as reputable medical centers such as Children's Medical Center and Denver Health. Seniors can also enjoy the outdoors at parks like Benedict Fountain Park and Cheesman Park, or take advantage of cafes like Crema Coffee House for a relaxing afternoon. The area is well-connected through public transportation with the RTD Rail - 38th & Blake Station providing easy access to other parts of the city.

Restaurants

• Harry's Bar (0.2 miles)
• British Bulldog (0.3 miles)
• Tarantula Billiards (0.3 miles)
• Elway's (0.4 miles)
• Mercury Cafe (0.4 miles)
• Stout Street Social (0.4 miles)
• Sam's No. 3 Downtown (0.4 miles)

Theaters

• Regal UA Denver Pavilions 4DX & RPX (0.3 miles)
• Amc 9+Co 1 (2.8 miles)
• Alamo Drafthouse Denver (2.9 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (1.4 miles)
• Walgreens (1.9 miles)
• Walgreens (2.2 miles)
• Walgreens (2.9 miles)

Parks

• Benedict Fountain Park (0.3 miles)
• Confluence Park (1.2 miles)
• Cheesman Park (1.6 miles)
• City Park (1.7 miles)
• Washington Park (3.2 miles)
• Rocky Mountain Lake Park (3.2 miles)
• Sloan's Lake Park (3.4 miles)

Physicians

• Children's Medical Center (0.7 miles)
• Denver Health: Gipson Eastside Family Health Center (0.9 miles)
• Highlands Integrative Pediatrics (1.6 miles)
• Center For Hearing, Speech, & Language (2.8 miles)
• Rose Medical Center Medical Libr (3 miles)
• Orthopedic Associates (3.1 miles)
• Native Roots Dispensary (3.8 miles)

Places of Worship

• St John's Cathedral (0.8 miles)
• Wat Buddhawararam (3.5 miles)

Cafes

• Crema Coffee House (1.1 miles)
• Improper City (1.4 miles)
• Huckleberry Roasters (2.3 miles)
• Aviano Coffee (2.5 miles)
• The Radiator (2.5 miles)
• Starbucks (2.6 miles)
• Starbucks (3.7 miles)

Hospitals

• Webb Center for Primary Care (1.4 miles)
• National Jewish Health (2.5 miles)

Transportation

• RTD Rail - 38th & Blake Station (1.9 miles)