Quail Hollow One Apartments

Pros

• The new management is amazing and professional.
• The staff are polite, knowledgeable, and caring.
• Sherry is absolutely amazing and cares about the residents.
• Trinity in the office is a trooper and extremely helpful.
• Elvis and the maintenance team are attentive and go the extra mile.
• The pool, gym, and rec room are great amenities.
• The location is conveniently close to schools, parks, hospitals, the DMV, social services, and shopping.
• The sunsets are breathtaking and the overall atmosphere is calm and serene.

Cons

• The new management is horrible.
• The management is all about money and less about getting things done.
• Patty is the worst property manager you could ever deal with.
• The office staff are rude and have attitudes.
• They ignore residents when they call the office.
• They close the office on weekends, making it hard to reach anyone.
• There is a lot of drug trafficking in the complex and nothing ever gets done about it.
• This place is absolutely garbage with harassment by management.

Review

The collection of impressions from residents of Quail Hollow One Apts presents a complex picture: a community clearly wrestling with growing pains under new ownership and management, while also yielding some genuinely positive feedback about staff conduct and visible improvements. A recurring thread is disappointment over the pool closure on 6/7, coming only a week after it reopened, which many residents frame as a tangible misstep that should be addressed with compensation or some form of remedy. That incident is emblematic of the broader dynamic: high expectations surrounding a refreshed management team, tempered by ongoing frustrations over responsiveness, maintenance, and communication.

On the bright side, several reviewers willingly sing the praises of the new management and frontline staff. They describe the managers and office personnel as courteous, knowledgeable, and genuinely invested in residents' well?being. One household parent notes that the new team, including Sherry in the office and a staffer named Trinity, treats residents with care and patience, going so far as to handle multiple calls and coordinate services like gas and power setup with a level of attentiveness that contrasts with past experiences. In this vein, Elvis - the maintenance personnel mentioned by several commenters - receives particular acknowledgment for being helpful and proactive in the first days after a move?in, even tackling issues that weren't strictly within his job description. A couple of residents who moved in recently under this administration say they are optimistic about thriving in the community and appreciate the calm, serene atmosphere, sunsets, and convenient proximity to schools, parks, hospitals, and shopping.

There are also voices that emphasize gradual, positive change rather than instant transformation. A longtime resident who has watched over a decade of management shifts notes that "nothing got done" before but says the new management is trying their best and asks for patience. Another resident who lived here years ago and recently returned observes that changes have been meaningful and that the community could benefit from the understanding that improvements take time. Taken together, these comments reflect a belief that the new ownership is making genuine, if slow, progress - particularly when it comes to the culture in the office and the responsiveness of staff.

Yet the thread of concern runs deep and broad. Several reviews recount serious, ongoing problems that predate the latest optimism and appear to persist despite the new regime. Complaints about black mold and safety issues stand out: a family describes mold in the bathroom to the point where showers were unusable for a period, followed by a move to a different unit with ongoing maintenance questions and incomplete work. The impression is that some residents feel both unheard and rushed, with mentions of being given insufficient time or assistance to relocate and of not receiving promised repairs or upgrades in a timely fashion. Rent increases are cited as another sore point, with claims that increases exceed what residents consider fair or legally permissible, intensifying tensions around overall value and accountability.

Communication and accessibility also surface as major concerns. Several residents describe difficulties contacting the office during posted hours, including maintenance emergencies, and question the practice of closing the office on weekends. The sentiment is that even when the office is "open," there is inconsistent in?person presence and inconsistent phone coverage, which leaves residents feeling left in the lurch during urgent moments. One reviewer carves out a particularly sharp critique: "Worst management I've ever had to deal with," reflecting a degree of personal frustration that colors the broader narrative.

A substantial portion of the negative feedback centers on encounters with office staff and management practices. In particular, some residents point to Patty as a problematic figure, accusing her or her team of poor communication, condescension, and managerial decisions that feel punitive during difficult times. There are pointed anecdotes about disputes over deposits - such as a dog deposit not being returned or disputed charges tied to pet policies - as well as concerns about perceived overbilling, prorating inconsistencies, and the insistence on payments during challenging periods. A number of comments describe a generally rude or dismissive tone from staff, suggesting that even when maintenance or repairs might be adequate, the customer service experience remains a significant friction point for many tenants.

The spectrum of complaints also includes more alarming or less typical concerns. A few residents allege drug trafficking in the complex and claim that management has not acted decisively to mitigate the issue, a claim that, if accurate, would point to a serious safety and neighborhood?quality problem. There are also mentions of persistent harassment, overbearing oversight, and a sense that some residents' privacy is being compromised by what they perceive as an intrusive environment. Together, these notes underscore a climate where some residents feel the property is not only mismanaged but also unresponsive to security and community standards.

In sum, the narrative around Quail Hollow One Apts under newer ownership is mixed but revealing. There is clear appreciation for the visible, personable engagement of certain managers and staff, and for signs of improvement in service culture and amenities. At the same time, old grievances - mold remediation, safety compliance, rent practices, and steady communication - persist in meaningful ways for a sizable portion of residents. The pool incident on 6/7 serves as a focal point for these tensions: a high?visibility misstep that has left residents calling for compensation and reassurance. The overarching takeaway is one of cautious optimism tempered by real?world frustration - an urban?suburban community navigating change, with residents hoping that the positive momentum will become more consistently felt across the board, and that management will address compensation, safety, and clear, reliable communication as part of a broader commitment to resident welfare.

Physicians

• Tuolumne County Public Health (0.2 miles)
• Resolutions Skin Care & Laser Spa (0.2 miles)
• Habekost Charles F DDS - Habekost Charles F DDS Dental (0.2 miles)
• Sonora Oral & Maxillofacial Surgery (0.3 miles)
• Foothill Pediatrics and Family Practice (0.3 miles)
• Foothill Pediatrics & Specialty Care (0.3 miles)
• Zachary A Cooper M.D. (0.4 miles)

Hospitals

• Jahn Andrew D Foothill Pediatric Medical Group (0.3 miles)
• Dr Peter Allen Shumway, OD (1 miles)
• Sonora Regional Medical Center (1.1 miles)
• Tuolumne General Hospital (1.3 miles)
• Sonora Regional Medical Center D/P SNF (1.6 miles)
• Sonora Community Hospital (1.6 miles)
• Sonora Regional Medical Center (2.3 miles)

Pharmacies

• Save Mart Supermarkets (1 miles)
• Bob's Greenley Pharmacy (1.1 miles)
• Rite Aid (1.1 miles)
• Save Mart Supermarkets (1.2 miles)
• Bertelli's Health Mart Pharmacy (1.3 miles)
• Bertelli's Sonora Drugs (1.3 miles)
• CVS Pharmacy (1.6 miles)

Restaurants

• Pablito's Burrito Express (1 miles)
• It's Yo Good (1 miles)
• Lighthouse Deli (1.1 miles)
• Donut Factory (1.1 miles)
• BE Wok and Sushi (1.1 miles)
• Pinocchio's Italian Cafe (1.1 miles)
• Green Dog (1.1 miles)

Parks

• Coffill Park aka Sonora Lions Club Park (1.1 miles)
• Courthouse Park (1.1 miles)
• Woods Creek Rotary Park (1.5 miles)
• Columbia State Historic Park (3.7 miles)
• Upper Playground (5.5 miles)
• Willow Springs Park (5.5 miles)
• Tuolumne Memorial Park (7.2 miles)

Cafes

• Day O Espresso (1.1 miles)
• Starbucks (1.2 miles)
• Starbucks (1.6 miles)
• Schnoogs Station (3.2 miles)
• Mountain Coffee and Bakery (4.1 miles)
• Day-O Espresso 3 (5.1 miles)
• Day-O Espresso 3 (5.2 miles)

Theaters

• Regal Sonora (1.2 miles)

Places of Worship

• Rivers of Life (2.2 miles)
• Prayer and A Bucket (2.4 miles)
• Sierra Bible Church (3.7 miles)
• Old Brethren Church (5.8 miles)
• All Saints Catholic Church (8.2 miles)
• Twain Harte Bible Church (8.4 miles)
• St Gabriel Orthodox Church (10.9 miles)

Transportation

• U-Haul Neighborhood Dealer (3.9 miles)