Treetops Apartments

Pros

• The staff were attentive and professional in addressing residents' questions and concerns.
• Victoria is consistently professional, kind, and goes above and beyond to ensure everything is taken care of.
• Maintenance technician Jesus Hernandez Garcia is consistently professional, precise, and thorough, and cares about residents' well-being.
• Sofia Marquez made the move-in process very pleasant with thorough information and efficient paperwork handling.
• Jesus (the maintenance technician) has repeatedly gone above and beyond, delivering top-notch service.
• The unit is very nice, and the staff are always willing to help.
• Robert and the maintenance team are timely and helpful, resolving issues quickly.

Cons

• A homeless individual occupied an unreserved parking space for months, smoking weed and creating safety concerns, with no apparent action taken.
• Multiple homeless individuals lounge near the trash bins in the evenings, yet no consistent measures have been implemented to address this.
• Stray cats have become a major nuisance due to overpopulation and lack of control.
• The trash bins are frequently overflowing, and cleanup often takes much longer than acceptable for a residential community.
• A sink clog and flooding occurred, and maintenance failed to respond promptly, creating unsafe and unsanitary conditions.
• The bathtub faucet has been leaking for months; maintenance visits have not resolved the issue.
• The apartment number plate fell off months ago; maintenance took it, promised to fix it, and never returned.
• The staff have been described as unhelpful and condescending, making communication and issue resolution difficult.
• Post-move-out fees over $2,000 were charged with unclear justification (including flooring, carpet, and repaint).
• Fire alarms went off randomly for no reason, with no explanation and no on-site staff to fix or inform tenants.
• Cars have been repeatedly vandalized, indicating parking is unsafe.
• Parking management is extremely poor with aggressive towing; guests in unassigned spots are targeted immediately; there are perceived ties between the maintenance staff and the towing company.
• The complex has mold issues and the Essex team is perceived as not caring for residents.
• Bedbugs and roaches were present; pest control was mishandled, and pest-control fees were charged.

Review

Boulevard Apartments presents itself in reviews as a place of paradox: a property where a handful of staff deliver standout, attentive service and a maintenance presence that many residents praise, even as other experiences expose ongoing safety, cleanliness, and policy gaps that can frustrate and exhaust residents over time. On the bright side, several newcomers and long-term residents alike highlight positive first impressions and sustained good service. The initial tour left one reviewer with a 100% recommendation, praising the team for being highly attentive, helpful, and able to answer questions with professionalism. In particular, multiple residents call out individual team members who went above and beyond, signaling that the property can function very well when the right people are on duty.

Victoria stands out in particular as a beacon of that positive experience: described as professional, kind, and consistently going the extra mile to ensure issues are taken care of. The appreciation isn't limited to the front desk or leasing office; several residents repeatedly commend the maintenance crew for their reliability and courtesy. Jesus Hernandez Garcia, Jesus H., and other maintenance staff receive repeated praise for timeliness, skill, and a genuine care for residents. One resident who has lived there for years credits Jesus with superb service, noting that he delivers top-notch work with a positive attitude and a genuine concern for residents' well-being. Another echoing voice adds that repairs happen promptly, sometimes within a week, and are handled with care. A leasing agent, Sofia Marquez, also earns praise for making move-in processes smooth, thorough, and efficiently handled. Taken together, these testimonials sketch a communal lifeline: a responsive, resident-focused team can make the Boulevard feel welcoming and well-run.

Yet the same complex is repeatedly described as failing in other critical areas, producing a jarring split between moments of excellent service and ongoing, systemic challenges. A recurring set of concerns centers on safety and nuisance factors that affect day-to-day living. Several reviewers point to unsolved parking-and-safety issues: one tenant notes a homeless individual occupied an unreserved parking space for months, smoking weed and creating safety concerns without any apparent resolution. Another reports that groups of homeless individuals lounge near trash bins in the evenings, with no consistent measures implemented to address the situation. In addition, the presence of stray cats is described as a major nuisance, raising broader concerns about animal control in the community.

Sanitation and pest control appear as a further persistent pressure point. Reviews describe overflowing trash bins and slow cleanup that undermines cleanliness and convenience. Fleas are reported in a number of units, and bedbugs are mentioned in at least one account, with a critic noting that pest concerns were not handled decisively and that communication around pest control could be uneven. A resident who faced pest issues also recounts a frustrating experience where the management team's responses appeared to waver between blame and reassurances, including a claim that pest treatments might have targeted personal furniture rather than the apartment itself. The tone here is not just about pests, but about the perceived effectiveness and transparency of the building's pest-management approach.

Maintenance responsiveness, while praised in many cases, is not uniformly consistent. A few reviews recount incidents where clogged sinks, flooding, and a leaking bathtub faucet dragged on for months, requiring escalation before action was taken. In one instance, a number plate fell off a door and disappeared after maintenance took it away and failed to return. These narratives contribute to a sense that some repairs can be expedited and well-handled, while others stagnate, leaving residents feeling unsafe or unsatisfied with the state of their units.

Move-out administration adds another challenging dimension to the Boulevard experience for some residents. One former tenant who lived there for a year was surprised to face post-move-out charges amounting to more than two thousand dollars for vinyl plank flooring replacement, carpet replacement, and a full repaint. The justification for these charges is questioned, adding another layer of tension between residents and management at the end of a lease term and fueling concerns about transparent accounting practices.

Parking policy and towing practices emerge as a dominant source of negative sentiment for many reviewers. Several accounts describe extremely strict policies that threaten to tow cars even during brief periods of guest drop-offs, with suggestions of a possible close relationship between maintenance staff and the towing company. Phrases like "a trap" and "targeted immediately" capture a sense of punitive enforcement that many residents find unfriendly and inconsistently applied. Reports of cars being towed within minutes of parking - even for short visits - underscore a broader perception that, for some residents and guests, Boulevard's parking management feels punitive rather than protective or convenient.

Amid these critiques, a few reviews offer a counterbalance, emphasizing a long-standing, positive relationship with the property's on-site maintenance team. For several residents who have stayed for years, Jesus and other maintenance staff are cited as consistently reliable, skilled, and courteous. The affection for these individuals demonstrates the impact that dedicated, professional staff can have on community culture, even as other operational challenges persist. Some also express appreciation for the responsive leasing staff and the calm, helpful approach of certain team members during moves and routine inquiries.

In sum, Boulevard Apartments presents a complex portrait: a property that can shine brightly when supported by diligent, customer-focused staff, with Victoria, Sofia, and several maintenance technicians repeatedly highlighted as assets. Simultaneously, a spectrum of persistent problems - unsafe or unsatisfactory parking practices, recurring pest and sanitation issues, slow or uneven maintenance responses, and contentious financial practices after move-out - creates a challenging living environment for many residents. The most constructive takeaway is evident in the consistent praise for individual employees who take pride in their work; the most urgent call to action centers on strengthening operations: more proactive safety and pest management, clearer communication from management, faster and more reliable maintenance response times, and a fair, transparent approach to move-out charges and parking enforcement.

This area of Fremont, California offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient lifestyle. With several parks nearby like Lake Elizabeth and Fremont Central Park, residents can enjoy outdoor activities and leisurely walks. Pharmacies such as CVS and Walgreens are easily accessible for healthcare needs. There are also plenty of dining options including fast food chains like McDonald's and In-N-Out Burger, as well as sit-down restaurants like Jack's Restaurant & Bar. For medical care, there are hospitals in close proximity such as the Washington Hospital Heliport. Public transportation options like the Fremont BART Station provide easy access to neighboring cities. Additionally, there are theaters for entertainment and places of worship for spiritual fulfillment. Overall, this area offers convenience, safety, and a vibrant community for seniors looking to settle down in Fremont.

Parks

• Lake Elizabeth (0.6 miles)
• Fremont Central Park (1 miles)
• Irvington Park (1.3 miles)
• Meyer Park (1.6 miles)
• Niles Community Park (2.4 miles)
• Rancho Arroyo Park (2.6 miles)
• Old Mission Park (2.9 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.4 miles)
• Walmart Pharmacy (1.5 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.9 miles)

Cafes

• Philz Coffee (1 miles)
• Panera Bread (1.2 miles)
• Daily Bagel Cafe (1.6 miles)
• Starbucks (6.7 miles)
• Starbucks (8.4 miles)
• Inklings Coffee & Tea (9.9 miles)
• Bill's Cafe (10.4 miles)

Restaurants

• McDonald's (1.1 miles)
• Jack's Restaurant & Bar (1.8 miles)
• In-N-Out Burger (2.4 miles)
• McDonald's (4.4 miles)
• Sonic Drive-In (6.5 miles)
• In-N-Out Burger (8.3 miles)
• Dave & Buster's (9.3 miles)

Hospitals

• Washington Hospital Heliport (1.3 miles)
• Reproductive Medicine Associates of Northern California | RMANORCAL (10.9 miles)

Transportation

• Fremont BART Station (1.3 miles)
• Union City BART Station (4.3 miles)
• South Hayward BART Station (8 miles)
• Milpitas BART Station (10 miles)
• West Dublin/Pleasanton BART Station (11.3 miles)

Theaters

• AMC NewPark 12 (1.8 miles)
• Century 20 Great Mall and XD (9.3 miles)
• AMC Mercado 20 (10.4 miles)

Places of Worship

• Wat Buddhanusorn (3.1 miles)

Physicians

• Kaiser Medical Offices (9.2 miles)
• Kaiser Permanente Pediatrics (9.2 miles)
• Abbott Vascular (10.6 miles)
• Ceizler Harold B DDS (10.6 miles)
• Vaughn, Sarah Spring Fertility Management (10.7 miles)
• Mission Peak Orthopaedic Medical Group (10.8 miles)
• Dr Mark Mandel M.D. - Optima Medical Assoc (11 miles)