Pacifica Senior Living - Citrus Heights

Pros

• The staff at The Crest at Citrus Heights is consistently described as nice, friendly, and accommodating.
• Residents enjoy a variety of activities and events, including outings, games like bingo, and live music.
• The facility is well-kept and clean, with ongoing renovations that enhance the living environment.
• Many residents appreciate the beautiful courtyards and outdoor spaces available for walking and relaxation.
• The apartments are noted to be nice and well-maintained, with some recent renovations improving their condition.
• Residents value the sense of community, as staff members appear to know the residents by name and foster friendly interactions.
• The location next to a park adds to the attractive living environment of the community.
• Emergency switches in rooms provide an extra layer of safety for residents.

Cons

• The facility experienced a severe decline in services, including the removal of food services, emergency call buttons, and 24/7 staff presence.
• Several residents reported ongoing issues with heat and plumbing, indicating that management does not effectively address maintenance requests.
• Balconies were condemned by city code enforcement, limiting access to outdoor spaces for residents.
• Many felt that the management showed little regard for the needs of elderly residents, especially after significant changes like the removal of meals without warning.
• Some noted that despite initial appeal, the community became overpriced as essential amenities were stripped away from their offerings.
• Residents expressed disappointment regarding safety concerns due to nearby problematic areas and frequent outages of power and water.
• Complaints emerged about a lack of support for seniors wanting social or dining options, leading some to seek alternatives elsewhere.
• The overall impression was that recent renovations did not compensate for reduced services and amenities provided to residents.

Review

The Crest at Citrus Heights has garnered a diverse range of reviews, reflecting varied experiences among its residents and prospective tenants. While some praise the facility's amenities, cleanliness, and friendly staff, others express significant dissatisfaction with recent changes in services and management decisions. This article aims to encapsulate the sentiments shared by multiple reviewers regarding their experiences at The Crest.

At the outset, many residents remarked on the attractive physical environment of The Crest at Citrus Heights. They described the facility as well-kept and undergoing renovations that enhance its appeal. With features such as a theater, puzzle rooms, beautiful courtyards filled with seating arrangements, and even recreational activities like bingo and live music events, many seniors found themselves quite pleased during their initial tours or stays. For instance, one reviewer noted that the staff was personable and helpful in making residents feel welcome while showcasing what the community had to offer.

However, this positive sentiment is often overshadowed by numerous complaints related to recent policy changes that seem to drastically affect resident satisfaction. One major point of contention has been the removal of essential services previously included in the lease agreement. Reviewers reported that meals were abruptly discontinued without notice — a primary reason for choosing The Crest — which forced some families to seek alternative accommodations for their loved ones. Critics highlighted how these changes reflect a disregard for senior needs. Many voiced concern about how these adjustments could leave vulnerable elderly individuals without proper support.

Additionally, various maintenance issues plagued several resident experiences. From lack of heat during winter months to plumbing problems caused by tree roots intertwining with toilet lines, many reviewers expressed frustration concerning insufficient management attention towards facility upkeep. Reports of frequent power outages and inconsistent water supply further added to the growing discontent among residents relying on stable conditions for comfort and safety. Some felt compelled to recommend against The Crest altogether because they believed management treated maintenance requests as mere complaints rather than urgent issues needing resolution.

While there were critical observations concerning management efficiency and service quality, certain reviewers maintained an optimistic outlook regarding life at The Crest. They appreciated having independence enhanced through self-sufficient living arrangements while still enjoying organized activities should residents choose participation. These individuals celebrated communal aspects without feeling pressured into involvement; amenities like laundry facilities and housekeeping services remained well-regarded features that appealed to those valuing convenience over constant assistance from staff.

In summary, it is evident that The Crest at Citrus Heights presents both appealing elements alongside undeniable shortcomings contributing to mixed reviews from current occupants and visitors alike. Residents sing praises for its aesthetic beauty coupled with engaging community activities but lament substantial service cutbacks impacting everyday life—particularly for vulnerable populations relying on established supports typical in senior living communities. While some consider it an "overpriced" choice given current conditions amidst heightened expectations initially set before moving in—others find solace amid altered surroundings grateful enough due diligence informs potential future tenants accordingly about all facets affecting life therein before committing long-term residence decisions​.​

This part of Citrus Heights, California offers convenient access to essential services such as pharmacies, cafes, physicians, hospitals, places of worship, theaters, restaurants, parks, and transportation. With multiple pharmacy options within a short distance, seniors can easily access their medications and healthcare needs. The proximity to various cafes provides opportunities for social interaction and enjoying a cup of coffee with friends. Additionally, the presence of reputable physicians and hospitals ensures quality medical care within close reach. The diverse range of dining options caters to different tastes and preferences. The abundance of parks allows for outdoor recreation and relaxation in nature. Overall, this neighborhood provides a well-rounded living environment for seniors looking for convenience and amenities in Citrus Heights.

Pharmacies

• Rite Aid (0.2 miles)
• Walgreens (0.7 miles)
• CVS Pharmacy (1.6 miles)
• Walmart Pharmacy (1.8 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2 miles)
• Rite Aid (2.3 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (1.7 miles)
• Dutch Bros Coffee (1.9 miles)
• Starbucks (2.3 miles)
• Starbucks (3 miles)
• Dutch Bros Coffee (4.4 miles)
• Starbucks (4.4 miles)

Physicians

• Mercy San Juan Hospital (1.3 miles)
• UC Davis Medical Group (1.9 miles)
• Mary Jammal MD (4.7 miles)
• EYEcenter Optometric (5 miles)
• Dr. Randolph Brown (5 miles)
• Naveen Mishra (5.3 miles)
• Sutter Medical Group (5.4 miles)

Hospitals

• San Juan Surgery Center (1.4 miles)
• Walnut Whitney (4.6 miles)
• Kaiser Permanente Hospital (5 miles)
• Yuan Franklin E MD - Kaiser Permanente Medical Group (5 miles)
• Kaiser Permanente Labor and Delivery (5.1 miles)

Places of Worship

• SDA Ukrainian Church (1.6 miles)
• Crossroads Christian Fellowship Wesleyan Church (1.6 miles)
• St Mel's Catholic Church (3 miles)
• Slavic SDA Church (5.4 miles)

Theaters

• Century Theatre (1.7 miles)
• Regal Ua Olympus Pointe (5.5 miles)

Restaurants

• Raising Cane's Chicken Fingers (1.8 miles)
• McDonald's (1.8 miles)
• Wendy's (2.1 miles)
• El Tapatio (2.2 miles)
• Taco Bell (2.6 miles)
• Chick-Fil-A (3.3 miles)
• In-N-Out Burger (3.3 miles)

Parks

• Sacramento Bar (4.1 miles)
• Carmichael Park (4.2 miles)
• Maidu Regional Park (4.4 miles)
• Sunrise Area American River Parkway (4.5 miles)
• Freedom Park (4.6 miles)
• Effie Yeaw Nature Center (4.9 miles)
• Harry Crabb Park (5 miles)

Transportation

• Roseville Amtrak (4.4 miles)