Catalina Square Apartments

Pros

• The facility is under renovation and is expected to be a very beautiful place when finished.
• It is a beautiful place to be with pleasant landscaping.
• It is clean and quiet.
• It is a great place to call home, with friendly staff and residents close to shopping and restaurants.
• Staff are described as very nice and friendly, with Sandra noted as particularly pleasant.
• There are excellent living conditions and outstanding management.
• It offers a fantastic deal for 62+ residents.
• It is a wonderful place to live, especially for seniors.

Cons

• The reviewer notes unequal rules for different people and ongoing fixes that never materialize.
• The maintenance worker yelled at visitors and slammed a door, which was loud, startling, and unprofessional.
• Nathan Rivera is described as extremely unprofessional and disrespectful toward residents.
• The on-site manager could not identify who owns the property under new management.
• The customer service on the second visit was unsatisfactory.
• The reviewer claims belongings were stolen, indicating an unsafe environment.
• The reviewer felt issues were not being addressed despite ongoing problems.

Review

The reviews paint a picture of a senior living property that has its charms and its challenges, all tangled together by ongoing renovations and a mix of staff approaches. On one hand, observers describe a beautiful site with pleasant landscaping and a strong sense of potential. They talk about clean, quiet living spaces and a community that feels welcoming when things are running smoothly. Several reviewers mention that the location is convenient - close to shopping, restaurants, and other amenities - and that the overall environment can be warm and friendly. A few residents even point out that the people and the atmosphere are pleasant, making the place feel like a good fit for seniors who want to be near town conveniences.

On the other hand, there are serious concerns about how things are actually managed day to day. The property is clearly in a state of renovation, and while some visitors understand the mess that comes with upgrades, others feel the disruption is more than cosmetic. The renovation activity seems to unsettle the experience, especially for visitors who are touring for a loved one. In one troubling incident, a maintenance worker yelled at a guest who was simply looking around a library area and inspecting wiring in a utility closet. The escalation included the worker slamming a door, which startled a family and left a lasting impression about the staff's demeanor. The fear that something like this could disturb elderly residents is a major grievance for many who observe these moments.

The tone and behavior of a specific staff member during a tour added to the tension for at least one family. A maintenance employee, named Nathan Rivera by the reviewers, is described as unprofessionally harsh and confrontational. The guests felt he barked at them for merely looking around and questioned whether he would tolerate someone "coming to your job looking around." The confrontation was high enough to prompt the family to retreat with their mother, worried about what kind of treatment residents might receive if staff respond this way to visitors. The incident raised questions about staff training, attitude, and how that tone translates into daily treatment of residents, especially in a setting designed for vulnerability and care.

There is also some ambiguity about management and ownership during the transition period. In one account, a staff member named Cathy could not clearly identify who owned the property after it had changed hands, saying "I don't know" when asked about ownership. The same account notes a plan to escalate the conversation to another manager, Sandra, on the following Monday. This exchange underscores a sense that communication and accountability might be inconsistent or unclear during the move to new management, leaving prospective residents and their families uncertain about who is responsible for oversight and problem resolution.

Yet, not all experiences are negative, and many reviewers took care to separate the facility's aesthetic and practical benefits from the service gaps they encountered. Several comments highlighted that the complex is indeed a beautiful place with attractive grounds, welcoming common areas, and units that feel comfortable once you're settled. A few residents report feeling well-cared-for by particular managers - Sandra, in one case, receives praise for kindness and competence - suggesting that leadership quality can vary by individual and over time. The general sentiment among some current residents is optimistic: a sense that with the right team in place, this could be a superb home for seniors.

There are also stark warnings from other visitors about the risks of theft and security concerns. One reviewer asserts that everything they owned was stolen, from everyday items to Amazon deliveries, painting a picture of an environment where personal property feels insecure. While other reviewers note that the property is clean and quiet and acknowledge the positive aspects of staff and residents, this theft claim casts a shadow over the overall experience and underscores the importance of robust security and reliable package handling in senior living communities. The contrast between cleanliness and quiet atmospheres on the one hand, and theft concerns on the other, highlights how different facets of the operation can feel out of sync to residents and families.

Taken together, these reviews present a nuanced portrait. The site's strengths - its potential beauty, layout, landscaping, and a sense of neighborliness among residents - are balanced against notable drawbacks: tense staff interactions, questions of management clarity during a transition, and troubling reports of mistreatment or disrespect toward visitors and concerns about safety and security. A recurring theme is that the lived experience seems highly dependent on individual staff behavior and the current managerial approach, with some people finding staff and management to be friendly and effective, while others encounter unprofessional conduct and uncertain accountability.

For anyone considering moving here, the message is clear: the facility has undeniable appeal and a strong foundation to become an outstanding senior living community. However, the current experience varies widely by interaction and leadership. Prospective tenants and their families would do well to visit multiple times, meet with different staff members, and ask pointed questions about management structure, incident handling, and security protocols. If the right team is in place and communication is strengthened, the property could realize its potential as a beautiful, well-located place designed for comfort and social connection. Until then, the contrast between the site's evident beauty and the reported service and safety concerns remains a critical factor in evaluating whether this is the right home for a loved one.

Physicians

• Palm Canyon Dermatology (0.1 miles)
• Nationwide Vision (0.2 miles)
• Women's Health Specialist Of Yuma (0.4 miles)
• The Vein Center of Arizona (0.5 miles)
• Up 2 Par Medical Clinic (0.5 miles)
• Yuma Cardiac Center (0.6 miles)
• Arizona Counseling (0.6 miles)

Cafes

• Starbucks (0.2 miles)
• The Coffee Bean and Tea Leaf (0.7 miles)
• Starbucks (1.8 miles)
• Dutch Bros Coffee (1.9 miles)

Restaurants

• Crouse's Flat Top Grill (0.2 miles)
• Mi Rancho Restaurant (0.4 miles)
• The Crossing Grill & Bar (0.5 miles)
• Fat Harvey's (0.5 miles)
• McDonald's (0.6 miles)
• KFC (0.6 miles)
• The Press Cafe & Bistro (0.7 miles)

Places of Worship

• The Vertical Church (0.3 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.4 miles)
• Genoa Healthcare (0.7 miles)
• Fry's Pharmacy (0.9 miles)
• Kachina Pharmacy (1.1 miles)
• Grifols (1.4 miles)
• Albertsons Pharmacy (1.8 miles)

Parks

• Smucker Park (0.7 miles)
• Kennedy Memorial Park (1.2 miles)

Hospitals

• YRMC Women & Children's Services (1 miles)
• Yuma Regional Medical Center Administration Building (1.1 miles)
• Tower 2 (1.2 miles)
• Palm View (1.2 miles)

Transportation

• Yuma International Airport (YUM) (1.3 miles)