Mayfair Manor Apts

Pros

• The Catalunya apartments are described as a God send by some residents, with easy rent payment and good AC.
• Maintenance is credited with fixing issues in a timely and appropriate timeframe when properly informed.
• Anna, the manager, is respected for clear, straightforward, and respectful communication.
• The office staff are friendly and pleasant.
• The pool is looking great and is anticipated to open soon.

Cons

• The management is described as incompetent and unresponsive to maintenance requests.
• The office phone number is often disconnected, making it impossible to reach anyone.
• Management refuses to provide rent receipts despite HUD guidance, delaying benefits.
• The current manager is on an insane power trip, aggressive, and unwilling to listen.
• There are no security cameras, and management opposes them as an invasion of privacy.
• The voicemail has been hijacked and complaints don't reach the right people; the office is frequently closed.
• There is a cockroach infestation that has not been exterminated for years.
• Maintenance hasn't been performed since 2020, with promises to fix things repeatedly delayed.
• Management shows favoritism and bullies tenants; maintenance work is slow.
• The complex charges residents for maintenance, sometimes hundreds of dollars for minor repairs or external fixes.
• The pool has been closed for years and is only opened for inspections before being closed again.
• Tenants fear eviction for speaking up about problems.

Review

A wide range of tenant experiences paints Catalunya apartments as a property that delivers some conveniences and, for many, a long list of frustrations. The reviews cohere around a common theme: living there can feel like navigating a system that is slow to respond, sometimes opaque, and often unfriendly to urgent needs. Several residents contrast sporadic moments of competence and attentive staff with long stretches of maintenance delays, miscommunication, and management behaviors that many describe as overbearing or careless. The overall impression is a mix of lived-in practicality and ongoing dissatisfaction, with a core concern about safety, reliability, and fairness.

Maintenance and repairs emerge as the most consistently problematic issue. A number of tenants report that essential services - air conditioning, plumbing, pest control, and general repairs - are delayed for months or even years. One person notes a broken air conditioner that was promised to be fixed "tomorrow" but did not materialize for years, while others recount infestation problems with cockroaches that were never properly resolved. When repairs are finally carried out, they can be partial or followed by additional problems, such as a plumber leaving holes in walls after an AC repair. There are repeated anecdotes about maintenance being tied to inspections from funding sources, suggesting that repairs are selectively prioritized during audits rather than as a continuous commitment to resident welfare. The result is a sense of chronic waiting and a belief that urgent needs are not treated with the seriousness they deserve.

Communication and office accessibility consistently appear as a separate, amplifying problem. Multiple reviews describe a stuck or unresponsive front office: voicemails "taken over" or ignored, hours that don't match actual office presence, and doors that are left locked during supposed business hours. One resident even reports being advised to hand a rental application to a maintenance worker - a suggestion that underscores a breakdown in formal channels. Several reviewers describe staff as aggressive, unhelpful, or dismissive, while a smaller set acknowledges staff members who are competent and respectful. The mixed experiences with management contribute to a pervasive sense of frustration and distrust, with tenants feeling that even basic administrative tasks - such as obtaining rent receipts or completing paperwork for public assistance - are bogged down by incompetence or indifference.

Security and safety are prominent concerns for many residents. There are concrete incidents and ongoing worries about the absence of adequate security measures. Reports include a neighbor attempting to break into a car in the parking lot and a general sense that the property lacks sufficient cameras to deter or document crimes. The management's stance on security features, such as Ring doorbells, is described by some as an "invasion of privacy," which many tenants view as a questionable excuse to downplay real security needs. The sense of danger is compounded by characterizations of the complex as a "violent and dangerous place" by at least one reviewer and complaints about disruptive behavior from other residents, including groups of young adults that are perceived as threatening. The combination of limited surveillance and fear of retaliation for reporting issues further erodes trust in the complex's ability to keep residents safe.

Financial practices and policy tensions create additional contentions about fairness and transparency. Several tenants describe disproportionate financial burdens associated with maintenance fees, even for problems not caused by tenants themselves. There are complaints about charges for minor inconveniences or post-repair adjustments, and one reviewer questions whether it's fair to charge for maintenance in a low-income housing setting. The situation is complicated by references to rent receipts and paperwork tied to public benefits (like food stamps) that have taken months to process, implying that the financial and administrative hurdles connected to living there can extend beyond monthly rent. A few residents point to a culture of paying more for what should be standard upkeep, with accusations that management "picks and chooses favorites" and applies rules inconsistently, leaving some tenants feeling exploited or trapped by the system.

The narrative is not uniformly negative, however. A number of residents recount positive, even glowing experiences with specific staff who stand out for their competence and straightforward communication. In particular, some praise is directed at a manager named Anna for being knowledgeable and direct, helping to set expectations and prevent misunderstandings. A few tenants describe the maintenance team as effective when informed properly about a problem and capable of timely fixes, and there are mentions of improvements over time, such as the pool finally opening after several years. These favorable notes serve as counterpoints to the heavier criticisms, illustrating that the property has pockets of responsive service and competent management, even if those moments are sporadic.

The overall impression, shaped by the compilation of reviews, is a property with conflicting realities. For some, Catalunya apartments function as a workable living space with convenient amenities, a reasonable rent, and a supportive staff member who makes the difference in day-to-day life. For many others, the same place feels neglected, unsafe, and financially burdensome, with maintenance that drags on and a management culture that can feel hostile or evasive. The pool's prolonged closure, ongoing fights with pests, and a pattern of limited office access contribute to a larger sense of frustration, while a minority of tenants report positive changes and improved conditions under better management. Prospective residents are advised to weigh the strong contrasts in experiences, to verify current conditions directly, and to be proactive about documenting issues and communicating through formal channels or local media if needed. Some tenants even suggest bringing attention to the situation through local news outlets to press for accountability, underscoring the degree to which this property has become a focal point for concerns about housing, safety, and fair treatment.

Restaurants

• El Molinito (0.2 miles)
• Trident Grill III (0.9 miles)
• McDonald's (0.9 miles)
• Miss Saigon (1 miles)
• Olive Garden (1.1 miles)
• Pei Wei Asian Kitchen (1.1 miles)
• BJ's Restaurant & Brewhouse (1.1 miles)

Pharmacies

• Walmart Pharmacy (0.4 miles)
• Walgreens (1.2 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Safeway Food & Drug (1.8 miles)
• Walgreens (2.2 miles)
• Walgreens (2.2 miles)

Physicians

• Tucson Occupational Medicine (0.5 miles)
• SoundPoint Hearing Centers (0.7 miles)
• Complimentary Medicine Association (0.9 miles)
• Su-Wen Chang, DDS (1.1 miles)
• SoundPoint Audiology and Hearing (1.9 miles)
• Hanger Clinic: Prosthetics & Orthotics (2.1 miles)
• Radiology (2.2 miles)

Theaters

• Century Park Place 20 And Xd (1.3 miles)
• The Loft Cinema (3.2 miles)

Places of Worship

• Rincon Congregational Church (1.3 miles)
• Christ Presbyterian Church (2 miles)
• Desert Valley Adventist Church (2.3 miles)
• Grace To The Nations (2.8 miles)
• Benedictine Sanctuary (3.2 miles)

Cafes

• The Human Bean (1.4 miles)
• Panera Bread (1.6 miles)
• Dutch Bros Coffee (1.7 miles)
• Starbucks (2.5 miles)
• Black Crown Coffee Co. (2.6 miles)
• Dutch Bros Coffee (2.8 miles)
• Coffee Times Drive-Thru (3.1 miles)

Hospitals

• Danville Services (1.4 miles)
• Providence Service (1.7 miles)
• Kindred Hospital - Tucson (1.9 miles)
• Curahealth Tucson (1.9 miles)
• St Joseph's Hospital (2.1 miles)
• Tucson Natural (3.1 miles)
• Tmc Labor and Delivery (3.2 miles)

Parks

• Palo Verde Park (2 miles)
• Reid Park (2.5 miles)