Mesa Royale

Cons

• The management prioritizes profitability over the well-being of senior residents, displaying a lack of care and understanding for their needs.
• The new management employs intimidation tactics to control the senior tenants, creating a hostile environment.
• There has been a significant decline in social activities, including the elimination of traditional celebrations that previously brought residents together.
• Management manipulates events and discourages participation in order to isolate residents and limit their social interactions.
• Staff members exhibit disrespectful behavior towards certain residents while siding with those who conform to management’s agenda.
• The current management misrepresents past community features and policies to lure new residents into binding leases filled with hidden penalties.

Review

The senior community in question has undergone significant changes since it was acquired by Hamilton Zanze in 2012. Prior to this change in ownership, the community was managed under AIMCO and enjoyed a positive reputation among its residents until the real estate slow-down affected the market between 2008 and 2012. With Fannie Mae taking over due to financial challenges, what once was an excellent living environment for seniors became a source of concern as new management focused predominantly on profitability rather than resident well-being.

Hamilton Zanze, based in San Francisco, emphasizes financial gain above all else, leading to disturbing management practices within this senior community. The new management is characterized as untrained and insensitive to the specific needs and issues facing senior residents. Rather than fostering a supportive atmosphere, they have adopted tactics reminiscent of a Junior High School social hierarchy where favoritism is displayed openly towards those who align with their policies. This strategy has created an environment of intimidation and control that undermines the dignity of the senior residents living within the complex.

Among these troubling dynamics are incidents that illustrate how poorly management handles conflict among its residents. A notable instance occurred during weekly "social hour" events when tensions escalated into near-violent confrontations, yet management appeared to favor one side instead of addressing the underlying issues fairly. The manager's bias towards certain residents—particularly those who appear aggressive or disruptive—has contributed to escalating conflicts rather than diffusing them. In contrast, those who attempt to mitigate tense situations have been ignored or sidelined by management’s decisions.

The emergence of staff members like the so-called "garbage man," who operates with an air of authority despite lacking qualifications or education relevant to senior care, only adds further fuel to these unsettling dynamics. This individual's presence on staff seems more about reinforcing intimidation than genuinely contributing to a harmonious living environment for seniors. Compounding this issue is the manager's appointment of her spouse into influential roles within resident activities, fostering an insider group that seeks to eliminate communal opportunities such as Friday social hours.

Under Hamilton Zanze's stewardship starting in 2012, many cherished traditions—the Halloween festivities, Christmas celebrations with music and dance—were abruptly eliminated shortly after their arrival. Rather than maintaining these vital aspects of community life that foster connectedness among residents, new management actively dismantled social programs that had previously built camaraderie among seniors residing there for many years. The suppression of such gatherings not only diminishes quality-of-life but also aligns with a broader agenda rooted in asserting control over residents through systematic discouragement from engaging socially.

This profound shift raises serious concerns regarding transparency and ethical business practices employed by Hamilton Zanze and Mission Rock Residential. They seem intent on signing new tenants into yearlong leases while misrepresenting previous amenities and experiences offered at the community, effectively isolating them after they commit financially. Such actions risk fostering resentment among current residents who feel manipulated into agreements that do not acknowledge their right to enjoy robust social lives free from undue corporate interference or punitive measures regarding deposits and fees for leaving early.

In summary, this once thriving senior community is now marked by divisive leadership under Hamilton Zanze which prioritizes profit over people—a stark departure from its former status as a well-managed residence celebrated for its inclusive atmosphere and rich tradition of engagement among elderly peers. With ongoing reports highlighting inadequate conflict resolution strategies combined with alarming shifts in event planning geared toward isolation rather than enrichment, prospective tenants should take caution before committing themselves—or their loved ones—to living conditions that may no longer support an active or fulfilling lifestyle conducive to aging gracefully amidst peers.

This part of Mesa, Arizona offers a convenient location with a variety of amenities nearby that may be attractive to seniors. There are multiple pharmacies within a few miles, making it easy to access necessary medications. Additionally, there are several physicians' offices in the area for medical care needs. Places of worship and cafes provide opportunities for socialization and spiritual fulfillment, while restaurants offer dining options for those who may not want to cook at home. The presence of theaters and parks provide entertainment and recreational activities for leisure time. Overall, this area seems to provide a well-rounded environment for senior living with a blend of practicality and leisure opportunities.

Pharmacies

• CVS Pharmacy (1.5 miles)
• Walgreens (1.9 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.8 miles)
• Walgreens (4.7 miles)
• Bashas' Pharmacy (4.9 miles)

Physicians

• Riviera Opticare (1.8 miles)
• Glick Ronald M Do (3.8 miles)
• Southwest Endoscopy & Srgcntr (5 miles)
• Gilbert Primary Care (5.2 miles)
• Cornerstone Family Medicine (5.6 miles)
• Simonmed Imaging (5.6 miles)
• Arizona Asthma & Allergy Institute (5.9 miles)

Places of Worship

• Mesa Arizona Temple (2.6 miles)
• Salt River Assembly of God (3.3 miles)
• Church of Jesus Christ of Latter Day Saints (6.2 miles)

Restaurants

• Whataburger (3.4 miles)
• Restaurant Huauchinangos Mexican Food (4 miles)
• McDonald's (4 miles)
• Chick-Fil-A (4.1 miles)
• Chick-Fil-A (4.5 miles)
• Green Corner Restaurant (4.7 miles)
• Hibachi Grill Super Buffet (4.8 miles)

Theaters

• AMC Mesa Grand 14 (4.5 miles)
• Harkins Tempe Marketplace 16 (5.7 miles)

Transportation

• Falcon Field Airport (MSC) (4.5 miles)

Cafes

• Panera Bread (4.6 miles)
• Dutch Bros Coffee (5.3 miles)
• Panera Bread (5.4 miles)
• Starbucks (5.9 miles)
• Starbucks (6.6 miles)
• Starbucks (6.6 miles)
• Infusion Coffee & Tea (6.8 miles)

Parks

• Greenfield Park (5 miles)
• Daumler Park (5.8 miles)
• Selleh Park (6.5 miles)
• Riparian Preserve at Water Ranch (7.1 miles)