Point Escambia Apartments

Pros

• The property is quiet and clean.

Cons

• Not a place the reviewer would recommend.
• Tenants can't get any help when repairs are needed.
• Amanda, the property manager, is described as the most unprofessional person to deal with.
• The reviewer questions whether she knows her job or responsibilities.
• Customer service is supposed to be a major priority, especially for seniors and disabled people, but it's lacking.
• An application for three months was promised but never received a letter after three direct phone calls.
• When a response was received, it referenced her personal life instead of addressing the application.
• The process leaves the reviewer without clear updates and indicates they would be taken off the list when the three months expire.
• There is a perception that the owner should beware of how renters are treated, with concerns of potential favoritism.

Review

The place is described as quiet and clean on the surface, but underneath there seems to be a troubling reality for the people who actually live there. The reviewer paints a picture of a community that is peaceful in terms of noise and upkeep, yet deeply troubled by how repairs and ongoing maintenance are handled. The most pressing concern isn't the absence of comfort or cleanliness alone; it's the inability of tenants to obtain timely help when their living conditions require attention. For a housing situation that includes elderly residents and those with disabilities, the failure to respond promptly to repair requests isn't just inconvenient - it feels, in the reviewer's view, like a disservice to vulnerable people who rely on responsive management. In short, the calm and cleanliness touted by the property's appearance do not compensate for what the reviewer perceives as a lack of support when it matters most.

The core grievance centers on the need for advocacy on behalf of the elderly residents. The reviewer emphasizes that "someone needs to stand up and fight for these elderly people" because repairs and issues are not being addressed in a timely or effective manner. This isn't presented as a minor annoyance but as a pattern that affects daily living and safety. When repairs are required, tenants expect a degree of responsiveness and accountability that, according to the reviewer, is not being delivered. The lack of support during urgent or ongoing maintenance needs becomes a focal point, casting long shadows over the living environment beyond the visible cleanliness and quiet.

At the heart of the management critique is Amanda, the property manager, and the stated owner of the business. The reviewer questions ownership while placing the brunt of the negative experiences on Amanda's behavior and performance. Phrases like "the most unprofessional person to have to deal with" and "I honestly don't think she knows her job or responsibility" convey a strong condemnation of the management style and customer service ethic. The critique goes beyond mere personality clashes; it frames Amanda's conduct as a systemic issue in the way the business handles its responsibilities to tenants, especially those who are elderly or disabled. The underlying message is that proper customer service should be a top priority in this sector, and the reviewer believes Amanda falls short of that standard.

The application process for housing is another highly contentious point. The reviewer describes submitting an application with an expectation of a timely response that never arrives. An "application put in for three months" was followed by promises of a letter confirming qualification, yet no letter arrived after several direct phone calls. The only response the reviewer recalls from February involved personal explanations about Amanda's ability to fulfill the task, rather than a clear status update on the applicant's qualification. This is framed as a breakdown in communication, where straightforward information about progress and eligibility was not provided, leaving applicants in the dark about where they stood in the waiting process.

What followed amplified the frustration: the lack of transparency about the status. The reviewer notes that promises to "have it by the end of the week" were never fulfilled, and crucial information about the waiting list position or the status of the application was inconsistent at best. When asked where they stood on the list, the reviewer reports that Amanda could not provide a clear answer. More concerning is the revelation that the reviewer was told they would be "taken off the list" once the three-month window expired, with no proactive notification or explanation offered beforehand. If the information about losing eligibility after a fixed period had been known earlier, the reviewer suggests they would have acted differently, perhaps submitting earlier or managing expectations more effectively. The absence of transparent, timely, and actionable communication here is portrayed as a fundamental failure in the applicant experience.

In the final assessment, the owner is urged to heed the concerns raised about how prospective tenants - especially senior and disabled individuals - are treated. The reviewer suggests a perception of unfairness or favoritism, hinting that Amanda may be "picking and choosing who is being chosen for the apartments." This accusation underscores a deeper worry about equity and trust within the rental process. The implication is that the process is not just slow or flawed but potentially biased, which undermines confidence in the ownership and management of the property. For anyone considering moving in, these concerns speak to a need for greater accountability, consistency, and a clear, respectful standard of conduct that prioritizes residents' rights and well-being over personal convenience or administrative delays.

Overall, the impression left by the review is one of a quiet community that falters under ineffective management. The quietness and cleanliness cannot compensate for persistent problems with repairs, slow or opaque communication, and a perceived lack of basic respect for tenants - especially those who are most vulnerable. The call to action is simple and direct: the owner and management should re-evaluate how repairs are prioritized, how information is communicated, and how applicants are treated throughout the rental process. Without visible improvements in responsiveness, transparency, and fairness, the reviewer believes the business will continue to lose trust among current and prospective tenants alike.

This area of Atmore, Alabama offers a variety of amenities and services that cater to senior living. With several cafes nearby such as Anchor Cafe and The Coffee House, residents can enjoy a relaxing atmosphere for socializing. There are also multiple places of worship including Crosspoint Baptist Church and Southern Baptist Convention, providing spiritual support within close proximity. Restaurants like Pintolis of Atmore and 30 Below Ice Cream offer convenient dining options. Additionally, pharmacies like Buy-Rite Drugs and healthcare facilities such as Ach Family Physicians ensure easy access to medical services. The presence of parks like Tom Bryne Park provides opportunities for outdoor recreation, while transportation options like U-Haul are readily available for convenience. Overall, this part of Atmore offers a comfortable and convenient environment for seniors looking to settle in the area.

Cafes

• Anchor Cafe (0.5 miles)
• The Coffee House (0.5 miles)
• Starbucks (5.6 miles)
• American Coffee House & Company (14.6 miles)

Places of Worship

• Crosspoint Baptist Church (0.5 miles)
• Southern Baptist Convention (0.5 miles)
• First Assembly Of God Church (0.5 miles)
• Southern Baptist Convention (0.6 miles)
• First Presbyterian Church (0.8 miles)
• Atmore Church of Christ (0.9 miles)
• Liberty Missionary Baptist Church (1 miles)

Restaurants

• Pintolis of Atmore (0.6 miles)
• 30 Below Ice Cream (0.6 miles)
• Krispy Krunchy Chicken (1.4 miles)
• KFC (1.5 miles)
• McDonald's (1.5 miles)
• Arby's (1.5 miles)
• Honeybun Donuts and Kolaches (1.5 miles)

Pharmacies

• Buy-Rite Drugs (1.4 miles)
• Fred's Pharmacy (1.5 miles)
• Walgreens (1.5 miles)
• Flomaton Pharmacy (14.8 miles)
• CVS Pharmacy (14.8 miles)

Hospitals

• Ach Family Physicians (1.4 miles)

Physicians

• Bruley Brian Ach Medplus (1.5 miles)
• Durand-Mitchell Priscilla (1.5 miles)
• Renal Care Group of Century (14 miles)
• Lakeview Center (14 miles)
• Century Medical Center (14.8 miles)

Transportation

• U-Haul (1.7 miles)
• U-Haul Neighborhood Dealer (3 miles)
• CSX Technology (14.6 miles)

Parks

• Tom Bryne Park (1.9 miles)
• Travis Nelson Park (6.6 miles)
• Splinter Hill Bog Alabama (11.5 miles)
• Showalter Park Century (14.9 miles)

Theaters

• Wind Creek Cinema (5.5 miles)