SYNERGY Home Care - Sheridan, WY

Pros

• Synergy is top tier in every way.
• A Synergy caregiver was great, and the reviewer's mom was very pleased.
• Synergy cared for the wife in their home for over eight months.
• Synergy increased hours and days to fit the wife's needs.
• The staff from Synergy stayed in the home while the reviewer was in the hospital.
• Synergy provided peace of mind.
• Synergy went over and above the reviewer's expectations and needs.
• Synergy helped with the transition to a nursing home and handled the necessary paperwork.

Cons

• The job isn't what it seems on Indeed.
• The roles are marketed as more intriguing and promotional than they actually are.
• Scheduling is inflexible, with workers assigned on days they claim they can work.
• The work amounts to babysitting elderly people, and that's all there is to it.
• The first caregiver was not very knowledgeable about some things.
• There was a two-hour minimum visit, which felt excessive.

Review

The reviews paint a picture of a service that can feel dramatically different depending on who you talk to and when you talk to them. A common thread is that the public-facing descriptions of the work don't always line up with the day-to-day reality. Some readers describe the job postings as sounding far more intriguing and promotional than the actual duties turn out to be, feeling as though the role devolves into "babysitting old people" rather than a meaningful, skilled caregiving service. For those looking at opportunities or considering arranging care, this disconnect between expectation and reality is a frequent point of frustration, with a note that scheduling can be inflexible if a worker says they can only be available on certain days.

Yet the sentiment about the company itself isn't uniformly negative. Several voices in the feedback emphasize that this place is "top tier in every way," suggesting a high level of commitment and care that can exceed ordinary expectations. The contrasts are stark: on one hand, concerns about job descriptions and scheduling practices; on the other, a strong appreciation for the quality of care once a client relationship is established. It's clear that opinions split along lines of personal experience, with some arriving at the doorstep of care feeling confident about the service's capabilities and others remaining wary of how the work is framed to prospective employees.

Within the personal care experiences, the first caregiver to visit a family is described as "ok," though not particularly knowledgeable about all the nuances of the patient's needs. It isn't a harsh verdict, but it signals that expertise can vary by individual care providers. The second caregiver, however, is characterized as "great," leaving a lasting impression on the family and especially on the patient's mother, who was pleased with the level of support. A notable point in these anecdotes is the unexpectedly long minimum visit time - "2 hour minimum visit" - that surprised the family; they found that amount of time was more than what their situation required, underscoring how quickly the needs and expectations can shift in the world of in-home dementia care.

Against these more everyday caregiving experiences, there is a deeply moving, long-form testimonial that stands out for its gravity and specificity. The writer describes life with a wife who suffers from Frontal Temporal Lobe Dementia, Pam, and how Synergy's services enabled them to remain in their home for a substantial period - over eight months. The care team's ability to adapt to the progression of dementia is highlighted as a crucial factor: as Pam's condition worsened, the hours and days allocated to her care were increased to meet her evolving needs. The caregiver, who also faced personal health challenges, notes feeling a strong sense of comfort and security with the professional staff staying in their home during hospital visits themselves, emphasizing the emotional relief that comes from dependable, in-home support.

This narrative - rich with concrete actions - also emphasizes a pivotal moment when a transition to a nursing home became necessary. The writer explains that the Synergy team not only supported the patient during the later stage of dementia but also took care of the formal transition: they accompanied Pam to the nursing home and handled the necessary paperwork. In a moment of genuine gratitude, the family describes how the staff "went over and above" their expectations and needs, reinforcing a belief that the company's commitment to clients can extend far beyond routine visits. The combination of compassionate care, logistical assistance, and a willingness to shoulder burdens during a difficult time forms a powerful testament to what the provider can accomplish in challenging circumstances.

Taken together, the reviews present a nuanced portrait of a care provider that can be transformative for families facing dementia at home, while also raising questions about how the company presents itself to prospective employees and how consistently the quality of individual caregivers meets every family's expectations. For some, the experience hinges on the particular caregiver they are matched with and the level of flexibility the organization can offer as care needs evolve. For others, the day-to-day reality - relief, stability, and the ability to maintain a loved one at home - becomes a story of profound gratitude and trust, especially when the care team demonstrates reliability, empathy, and a readiness to handle both practical and emotional challenges.

Ultimately, these reflections underscore the power and the complexity of in-home dementia care. The service can be life-changing for families who need reliable support to keep a loved one at home, with caregivers who grow into trusted partners during a highly stressful period. At the same time, potential employees and clients alike should approach with clear-eyed expectations about the realities of daily caregiving, the variability among caregivers, and the ways in which the organization's policies and practices align with the deeply personal needs of each family. The overarching message is that when Synergy delivers consistent, thoughtful care, the impact is profound, providing priceless peace of mind to those navigating the hardest days of dementia care.

This area of Sheridan, Wyoming offers a variety of amenities and services that cater to senior living. With several places of worship nearby, including Bighorn Rock Church and the Church of Jesus Christ of Latter Day Saints, residents can find spiritual fulfillment within their community. The abundance of restaurants, cafes, and parks within a short distance provides opportunities for socializing and enjoying outdoor activities. Additionally, access to transportation services such as Budget Car Rental and Sheridan County Airport make it convenient for seniors to travel in and around the area. Medical care is easily accessible with numerous physician offices, pharmacies, and Summit Oral Surgery & Implant Center located nearby. For entertainment, Centennial Theatres offer a place to catch the latest movies, while hospitals like Sheridan Surgical Center and Emergency Department at Sheridan Memorial Hospital ensure quality healthcare within close proximity. Overall, this part of Sheridan provides a well-rounded environment for seniors seeking a vibrant and convenient community to call home.

Places of Worship

• Bighorn Rock Church (0.5 miles)
• Church of Jesus Christ of Latter Day Saints (0.5 miles)
• Southern Baptist Convention (0.7 miles)
• Church of Christ (0.8 miles)
• Good News Bible Church (0.8 miles)
• General Conference Of Seventh-Day Adventists (0.8 miles)
• First Congregational Church (0.8 miles)

Restaurants

• Mountain Inn Bar (0.6 miles)
• Shabby Shack Cafe and Catering (1 miles)
• Mcgregor's Bar & G (1 miles)
• Just LeDoux It Saloon & Steak Out (1 miles)
• Smith Alley Brewing (1 miles)
• Wyoming's Rib & Chop House (1.2 miles)
• Wyoming Cattle & Creek Co. (1.2 miles)

Cafes

• Branding Iron Cafe (0.7 miles)
• Jackalope Ranch Cafe (1 miles)
• City Brew Coffee (1.2 miles)
• Andi's Coffee House (1.5 miles)
• City Brew Coffee (1.5 miles)
• Starbucks (1.5 miles)

Parks

• Sheltered Acres Park (0.9 miles)
• Kendrick Park (0.9 miles)
• Marshall Park (1.1 miles)
• Fort Carson Dog Park (1.5 miles)

Transportation

• Budget Car Rental (0.9 miles)
• Sheridan County Airport (SHR) (0.9 miles)
• Avis Rent A Car (0.9 miles)
• Savvy Aviation Sheridan (1 miles)
• All Purpose Logistics (1 miles)
• Hartman's Taxidermy Service (1 miles)
• U-Haul Neighborhood Dealer (1.1 miles)

Physicians

• Goose Creek Family Practice Pc (0.9 miles)
• Daniel L Morin PC (0.9 miles)
• Wyoming Eye Surgeons (1 miles)
• Robbins Dermatology PC (1 miles)
• Wyoming Audiology & Hearing (1 miles)
• Summit Oral Surgery & Implant Center (1.3 miles)
• Big Horn Urgent Care (1.3 miles)

Pharmacies

• Ridley's Family Markets (0.9 miles)
• Ed's Compounding Pharmacy (0.9 miles)
• Hospital Pharmacy United Drugs (1 miles)
• Walgreens (1.3 miles)
• Albertsons Pharmacy (1.4 miles)
• Walmart Pharmacy (1.5 miles)
• Hospital Pharmacy West (1.5 miles)

Theaters

• Centennial Theatres (1.2 miles)

Hospitals

• Sheridan Surgical Center (1.5 miles)
• Emergency Department, Sheridan Memorial Hospital (1.5 miles)