1920 Milwaukee Avenue, Wausau, WI 54403
For more information about senior living options: (844) 490-3973
Guests were treated like family and cared for beyond expectations. The staff were genuinely kind, supportive, and emotionally present. The hotel is immaculate, recently remodeled, and welcoming. The dining experience was exceptional, with high-quality food and a family-style atmosphere. Booking and extensions were seamless and handled with care. Lauretta, Michael, Tao, and Loretta delivered outstanding service. The property was clean, quiet, and comfortable with updated rooms. The gym is excellent, and the landscaping and interior design are outstanding. The hotel's leadership and staff created a comforting, home-like environment. The overall experience is highly recommended and memorable.
The front desk was rude. Breakfast was not complimentary and priced much higher than expected. The breakfast service required ordering and a number system, which felt inconvenient and slow during busy times. Guests felt the prices were high and that there was gouging. The hotel was under construction, causing inconvenience and staff struggled to answer questions. The pool had been removed, disappointing guests who expected a pool. Several guests considered the property severely overpriced for what it offers. One reviewer stated the room was never cleaned despite requests.This property consistently reads as more than just a place to sleep. Across multiple stays and stories, guests describe a sense of family, genuine care, and emotional support that turns an ordinary hotel experience into something that feels personal and memorable. In the middle of tough circumstances - one guest notes an unfortunate situation and another family faces a hospital visit - the team rises to the occasion with warmth, compassion, and presence. Staff members are remembered not only for their hospitality but for their humanity: they learn guests' names from the moment of arrival, sit with them at meals, share in stories about family members, and offer comfort through both laughter and tears. In moments of uncertainty, the hotel becomes a source of peace and connection, turning discomfort into something that feels like home.
Physically, the hotel shines as a modern, well-appointed space that guests consistently describe as immaculate and welcoming. It has been beautifully remodeled, with a design that blends contemporary polish with a warm, inviting atmosphere. The public areas and rooms feel refreshed and refined, creating a setting that complements the outstanding hospitality. The dining experience mirrors this warmth: the full bar and menu give the feeling of gathering around a family table, rather than simply grabbing a hotel meal. The food is often highlighted as exceptional, and even casual meals feel thoughtful and satisfying in a setting that encourages conversation and shared moments.
Several staff members emerge as standout anchors of this experience. Names recur in guest memories with affectionate kudos: Michael and Tao at the front, Lauretta in the dining and service areas, and Loretta in food services are frequently cited for going above and beyond. Guests describe Lauretta as exceptional - friendly, charismatic, attentive to details, and a touchstone of excellence that one guest even used as an example in an all-staff meeting. The leadership is also recognized, with Daniel Burg, the General Manager, singled out for exemplary care; he and Loretta are described as kind and gracious, contributing to a sense that the hotel's best attribute is its people. For many visitors, these individuals transform a routine hotel stay into a heartfelt, memorable experience.
There are practical aspects of the stay that guests note as well, including how easy it is to book and extend visits. The process is described as seamless and handled with patience and care, reinforcing the impression that this is a hotel staffed by people who genuinely want guests to feel welcomed and supported. On the flip side, there are clear reminders about the price points and certain policy choices. Breakfast is not included; guests order at a register and are served at the table, with prices that some reviewers feel are high and not aligned with the overall value. Avocado toast and other breakfast items become a talking point for some guests who feel the prices are steep, and a few families chose to walk away rather than pay. There's also a preference expressed by many for a simpler experience - no tip requests tied to high rates - and a reminder that rewards programs are not universally appealing to all travelers.
Renovations and structural changes shape part of the guest experience as well. The property is undergoing or recently completed remodeling, with some areas noted as under construction during certain visits. While this brings fresh design and updated rooms, it also creates moments of inconvenience: the lack of a pool is a common point of disappointment, and there are occasional questions that staff can struggle to answer during busy or transitional periods. Some guests notice minor service gaps or moments of disorganization, though these are frequently counterbalanced by generous, accommodating attitudes and quick, cheerful problem-solving. The gym is praised as excellent, and rooms are described as comfortable, updated, and quiet, reinforcing the sense that the hotel's core aim - comfort and convenience - remains intact even as renovations proceed.
Cleanliness and overall experience remain consistently strong. Guests repeatedly call the property extremely clean, with well-maintained rooms and a pleasant, low-noise environment. The gym earns praise for its quality, and the overall atmosphere is described as modern yet not ostentatious, striking a balance between luxury and approachability. The location near the airport is cited as a practical upside, with some guests noting convenient access and, in some cases, nearby dining options or a pub next door that adds to the convenience and enjoyment of a longer stay. There are also moments of personal connection noted outside the hotel walls, such as recommendations for local dining and the sense that the team treats guests like friends rather than customers.
Even when individual experiences diverge - one reviewer describes an encounter with a rude front desk, while others celebrate the staff's warmth and responsiveness - the prevailing thread is a hotel that leaves a lasting positive impression. Many guests express a willingness to return, citing the combination of renovated spaces, reliable service, and deeply caring staff as reasons to choose this property again. The strongest and most lasting impression comes from the people: Lauretta's exemplary hospitality, the attentiveness of Michael, Tao, Loretta, and the rest of the team, and the leadership of the General Manager who fosters an environment where guests are met with kindness and respect.
In the end, this hotel seems to offer a rare blend: beautifully refreshed spaces that feel elegant yet welcoming, and a team whose hearts are clearly invested in making guests feel seen, heard, and cared for. The result is a stay that can uplift during difficult times, provide comfort in the midst of stress, and deliver a sense of home away from home. If you value attentive, compassionate service, a clean and modern setting, and a staff who will treat you like family, this property stands out as a compelling choice - especially for travelers seeking a warm, human-centered experience near convenient transit.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Central Wisconsin (11 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Tranquility Way is an assisted living community located in the peaceful town of Wausau, WI. Our community offers a wide range of amenities and care services to ensure a comfortable and enjoyable living experience for our residents.
The dining room at Tranquility Way provides delicious meals for our residents, with special dietary restrictions accommodated. The community is also fully furnished, allowing residents to feel at home from the moment they arrive. Our beautiful garden and outdoor space provide a serene environment for relaxation or socializing with fellow residents.
Housekeeping services are provided to ensure that our residents have a clean and well-maintained living space. Additionally, move-in coordination is available to assist residents in making a smooth transition into their new home. Wi-Fi/high-speed internet and telephone services are also provided to keep residents connected with loved ones.
Our dedicated care staff provides assistance with activities of daily living, such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that each resident's medical needs are met. Diabetes diet management, medication management, and meal preparation services are available to support our residents' health and well-being.
Tranquility Way offers transportation arrangements for medical appointments as well as scheduled daily activities to keep our residents engaged and entertained. With 6 cafes, 8 parks, 14 pharmacies, 20 physicians, 38 restaurants, 2 transportation options nearby, there is no shortage of places to explore in the surrounding area.
For those seeking spiritual fulfillment, there are also 10 places of worship nearby. Residents can rest easy knowing that there are 2 hospitals nearby for any medical emergencies.
At Tranquility Way in Wausau, WI we strive to provide a comfortable and enriching assisted living experience for our residents by offering an array of amenities and care services within close proximity to various conveniences in the local community.
Tranquility Way I is located at 1920 Milwaukee Avenue, Wausau, WI 54403 in Marathon County, Wisconsin
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