Mountain Terrace Senior Living RCAC

Pros

• The staff at Mountain Terrace Senior Living seem genuinely happy, creating a warm and inviting atmosphere for residents and their families.
• The management has significantly improved the facility since taking over in April 2016, resulting in a clean and well-maintained environment.
• Residents have access to a decent variety of food options, with improvements noted over time.
• There are activities available for residents to engage in if they choose to participate.
• Families feel respected and valued by the staff, fostering trust during challenging decisions related to care.
• Many staff members have been employed long-term, indicating a positive work environment and stability within the team.
• The executive director is described as kind and understanding, demonstrating a genuine interest in helping residents regardless of their decision to move in or not.

Cons

• The front door at Mount View is always open, leading to a lack of security and the potential for anyone to walk in unnoticed.
• Mount View experienced frequent changes in management, with three directors during the mother's stay, contributing to inconsistent care.
• There were consistent staff shortages at Mount View, which negatively impacted the quality of care provided to residents.
• Residents often missed meals and reported bland food options; complaints about the food were common and not adequately addressed.
• Communication between staff and family members was poor, leading to unmet requests and lack of follow-up on essential needs like doctor's appointments.
• Mountain Terrace Senior Living had high staff turnover, resulting in inadequate attention for residents and disrupted continuity of care.
• Promises made by Mountain Terrace concerning medical care and activities were not fulfilled, leaving families dissatisfied with the level of support their loved ones received.
• Concerns were raised about cleanliness standards at Mountain Terrace, contradicting initial expectations set during visits.
• Families felt that their loved ones were not receiving necessary medical attention when incidents occurred, forcing them to seek emergency care externally.

Review

The reviews reflect a deeply concerning range of experiences at two senior living facilities: Mount View and Mountain Terrace Senior Living. Both places have been subjected to scrutiny regarding their levels of care, staffing issues, communication deficiencies, and food quality. While some families share positive opinions about their experiences at Mountain Terrace, the overarching sentiment from both facilities indicates significant challenges that potential residents and their families should consider.

At Mount View, many families expressed alarming concerns about security. Residents faced the unsettling reality of an open front door policy that left them vulnerable to unauthorized access. The lack of staff during night hours compounded this issue; with only one person on duty who could be occupied elsewhere, the facility’s security appeared dangerously inadequate. In addition to security lapses, families described a troubling cycle of management turnover, with three directors in a single span leading to ongoing inconsistencies in care and responsiveness to concerns raised by family members. Staffing shortages were also evident; despite having some competent employees dedicated to providing care, they frequently encountered reduced hours that inhibited their ability to meet residents' needs adequately.

Food service was another recurring issue at Mount View. Families noted a chronic lack of fresh fruits and vegetables in meals, which often consisted of unappetizing options such as biscuits and gravy served multiple times a week without proper variety or alternatives. Concerns extended beyond just mealtime; care regimes were reportedly poorly managed as well—appointments went unnoticed, shower schedules were neglected despite previous agreements on frequency, and requests for basic hygiene checks were not fulfilled consistently.

Mountain Terrace Senior Living garnered mixed reviews. Some families found the atmosphere welcoming and warm upon first impressions but quickly became disillusioned by staff turnover dynamics that threatened consistent care for residents—an alarming trend evidenced by nearly complete staff changes shortly after new admissions began. Many reported feeling anxious about the level of attention provided to loved ones since they often relied on familiar faces for comfort in unfamiliar surroundings. Communication seemed especially lacking at Mountain Terrace; family members voiced frustrations over insufficient updates regarding loved ones’ conditions or any scheduled activities designed to keep them engaged.

Satisfaction with food was somewhat better reported at Mountain Terrace than at Mount View—though complaints persisted surrounding meal accessibility tied back to communication failures between staff and residents who had mobility difficulties or cognitive impairments like dementia. Instances where residents missed meals sparked serious concerns among relatives who felt assured that adequate medical support would be available should incidents occur—but those expectations fell short when staff responsibilities curtailed essential attention given changing health statuses.

Amid these troubling accounts lies an acknowledgment of effort from certain staff members across both facilities who exhibited commendable attitudes towards resident welfare—striving to create supportive environments but facing overwhelming challenges in execution due primarily to understaffing conditions driven by broader employee shortages throughout healthcare sectors post-COVID-19 pandemic.

In conclusion, while individual experiences vary considerably within these senior living centers—from positive assessments highlighting attentive management changes at Mountain Terrace contrasting sharply against grim observations concerning patient neglect at Mount View—it is clear that prospective residents must critically evaluate each option holistically before making any decisions influenced heavily not merely by aesthetics but crucially grounded within operational competency standards upheld daily across caregiving practices ensuring dignity remains paramount for our aging population.

Located in the heart of Wausau, Wisconsin, this area offers a convenient and bustling community for seniors looking to settle down. With easy access to medical care at Spinal Aid Centers, Marshfield Clinic, and Wausau VA Community Based Clinic, residents can rest assured knowing their health needs are well taken care of. There are also plenty of dining options nearby such as Wausau Mine Company and Applebee's for enjoyable meals out. For spiritual nourishment, churches like Highland Community Church and Our Saviors Lutheran Church are just a short drive away. Additionally, residents can enjoy leisurely walks in the nearby parks like Marathon Park and Rib Mountain State Park or grab a cup of coffee at Starbucks or Panera Bread. This vibrant neighborhood offers a mix of amenities that cater to the needs and interests of older adults seeking a comfortable and active lifestyle.

Physicians

• Spinal Aid Centers Of Wausau And Eau Claire (0.1 miles)
• Wausau Va Community Based Clinic (0.2 miles)
• Marshfield Clinic Stettin Center (0.2 miles)
• Marshfield Clinic (0.2 miles)
• Scharer Dental - Nathan Scharer DDS (0.4 miles)
• Affiliated Family Psychiatry (0.5 miles)
• Marshfield Clinic (0.5 miles)

Restaurants

• Wausau Mine Company (0.4 miles)
• Hardee's (0.5 miles)
• Applebee's (0.7 miles)
• Milwaukee Burger Company (0.7 miles)
• Great Dane Pub (0.8 miles)
• McDonald's (0.9 miles)
• Burk's Fireside Tap (0.9 miles)

Places of Worship

• Rocket Industrial Sales Meeting (0.8 miles)
• Highland Community Church (1.3 miles)
• Grace & Truth Chapel (1.9 miles)
• Our Saviors Lutheran Church (2.1 miles)
• Nulifesong Outreach (2.4 miles)

Pharmacies

• Aspirus Pharmacy (0.8 miles)
• Walgreens (1.1 miles)
• Trig's Floral & Home (1.1 miles)
• Ascension Rx - Wausau Pharmacy (1.3 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.2 miles)
• Youngs Drug Store Long Term Care (2.3 miles)

Hospitals

• Aspirus (0.8 miles)
• Oakview Professional Building (0.9 miles)
• Westhill Professional Building (0.9 miles)
• Aspirus Behavioral Medicine Clinic (0.9 miles)

Cafes

• Panera Bread (1.1 miles)
• Starbucks (1.1 miles)
• Whitewater Music Hall (2.3 miles)

Parks

• Marathon Park (1.4 miles)
• Merrill Ave Triangle (2.3 miles)
• Riverlife Playground (2.5 miles)
• Isle of Ferns Park (2.5 miles)
• Rib Mountain State Park (2.5 miles)
• Rib Mountain State Park (2.6 miles)
• Riveredge Parkway (2.6 miles)