743 Old County Road Pp, Sheboygan Falls, WI 53085
For more information about senior living options: (844) 490-3973
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The staff at Vista Care are described as hardworking and kind. Erin Krause, the local area director, is described as wonderful. Kelley Potenziani is said to go above and beyond. Vista Care prioritizes values and ethics, including honesty, integrity, and accountability. Colleagues share in successes and help with setbacks, fostering teamwork. The organization emphasizes active listening, open communication, and support for feelings. The environment encourages innovation and imaginative approaches to care. Communication with clients, host home providers, and families is transparent, frequent, and clear. Vista Care fosters connection and accessibility for providers, clients, and families at any time. Respite care is available to host home providers and clients.
There are claims that there is never food in the house, management doesn't care about staff or residents, communication is poor, and the house is never cleaned or stocked properly. Staff are said to be underpaid and taken advantage of, with favoritism and undertrained, unprofessional supervisors. A staff member allegedly threatened a resident's relative, with no apparent action taken. Directors are described as unprofessional for partying with employees outside of work. Poor management is linked to home closures, suggesting systemic issues within Vista Care.Vista Care is described by many as a company with a strong mission and a deeply caring ethos, where values such as honesty, integrity, accountability, and open communication are highlighted as guiding principles. A number of reviews praise the organization for putting people first - clients, families, and providers alike - through a framework that emphasizes frequent, transparent communication, collaborative problem solving, and a commitment to celebrating successes. Several accounts emphasize that the agency operates with a sense of mission: a focus on meaningful relationships, a culture of innovation and continuous improvement, and a willingness to adapt to meet individual needs. The result, for many families, is a feeling that Vista Care is a reliable partner who can keep rules and regulations up front so families don't have to navigate the bureaucracy alone.
On the ground, multiple reviewers highlight practical benefits that flow from Vista Care's stated values. Respite care is cited as a valuable resource for host home providers and clients, with feedback noting that the agency remains connected to families and is available without requiring an appointment. The organization's investment in professional development for providers is seen as a sign of growth and ongoing support, ensuring staff stay current and capable. Reviewers repeatedly point to flexible scheduling and responsiveness when family needs shift, and to a sense that Vista Care stays on top of Medicare/Medicaid guidelines to minimize the burden on families. In short, the positive stories describe an environment where providers feel supported, clients feel cared for, and families feel heard.
Several reviewers single out particular leaders who exemplify the organization's positive approach. Erin Krause, described as the local area director, is repeatedly praised for being "beyond wonderful," with colleagues noting her responsiveness and supportive leadership. Kelley Potenziani is also mentioned as someone who goes "above and beyond." The sentiment across these accounts is that when leadership genuinely engages with providers and clients, it fosters trust, strengthens teamwork, and creates a sense that the agency is truly there for people rather than acting as a distant administrator. In these narratives, Vista Care's culture of collaboration - "from the top down" as one reviewer put it - helps teams feel unified and capable of solving problems together.
Stories of transition and continuity further illustrate the spectrum of experiences. For families who switched to Vista Care, the transition is described as fast, smooth, and supported by comprehensive staff assistance. A number of reviews convey a sense of relief and satisfaction with the ongoing support once a relationship with Vista Care is established, with phrases like "the support we get from all the staff is outstanding" and "I couldn't be happier with the decision we made." Positive reflections also include comments on the friendly, welcoming environment and the sense that staff truly care about the individuals they serve. In these accounts, Vista Care is framed as a company that builds loyalty by treating providers and families with respect and attention.
Yet the narrative is not one-sided. A substantial portion of reviews presents a sharply different view, highlighting serious concerns about management, workplace conditions, and client care. Some reviewers report chronic issues such as a lack of basic in-house provisions - specifically, "no food in the house" - and problems with cleanliness and stocking. They describe management as disengaged, with poor communication when issues arise and an impression that staff and residents are not prioritized. One author explicitly states, "This company is a complete joke literally, they under pay you and I really feel like they take advantage of their employees," adding that supervisors are undertrained and unprofessional and that favoritism is rampant. These strong expressions of dissatisfaction underscore significant gaps in perceived leadership and day-to-day operations.
Other negative threads focus on safety, culture, and professionalism. Reviewers recount experiences of poor care for clients, staff being treated unfairly, and instances of what they view as inadequate oversight of personnel. Allegations include one staff member making a violent threat toward a relative, with questions raised about what action was taken afterward. Some reviewers describe a toxic dynamic at the regional or area director level, including partying with employees and insufficient monitoring of staff outside of work hours. Additional concerns cite leadership pressures that affect staff morale and, by extension, client care, including reports of homes being closed and a sense that supervision is not effectively ensuring consistent quality of care.
Together, these mixed voices reveal a complex portrait of Vista Care: a company that many families and providers deeply admire for its stated mission, responsive leadership, collaborative culture, and practical supports; and another set of voices that warn of breakdowns in management, communication, safety, and respect. The positive narratives center on values-driven care, strong relationships, flexibility, and a team-oriented environment where providers feel supported and families feel included. The negative narratives focus on seemingly systemic issues - whether in pay, supervision, or accountability - that can erode trust, undermine safety, and leave clients vulnerable to inconsistent care or experiences that feel misaligned with the organization's stated principles.
In the end, the spectrum of experiences at Vista Care appears broad, with outcomes heavily influenced by location, leadership, and staffing realities at any given time. For some, Vista Care embodies the kind of ethical, family-centered, and professionally supportive care partner they hoped to find, yielding praise, loyalty, and confidence in the care their loved ones receive. For others, the gaps cited in management communication, workplace conditions, and adherence to professional standards point to a need for meaningful improvements to ensure that the organization's core values translate into consistently excellent care across all settings. Those evaluating Vista Care are likely to encounter a range of experiences, and the best guidance may be to speak directly with local leadership, providers, and families to understand how the organization operates in a specific community and how their priorities align with individual needs and expectations.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Vista Care Falls Road is an assisted living community located in Sheboygan Falls, WI. Our facility provides a comfortable and home-like environment for seniors who require assistance with daily activities and healthcare coordination.
Our residents can enjoy a variety of amenities including a spacious dining room where delicious meals are served, fully furnished rooms, a beautiful garden to relax and enjoy the outdoors, as well as housekeeping services to ensure a clean and tidy living space. We also provide move-in coordination for a smooth transition into our community.
For convenience and connectivity, we offer telephone services as well as Wi-Fi/high-speed internet access throughout the facility.
At Vista Care Falls Road, we prioritize the wellbeing of our residents by providing comprehensive care services. Our dedicated staff is available to assist with activities of daily living such as bathing, dressing, and transfers. We work closely with healthcare providers to coordinate medical appointments and ensure that all necessary care is provided. Residents with diabetes benefit from specialized diets, while all residents receive nutritious meal preparation and medication management.
We understand the importance of maintaining an active lifestyle, which is why we offer scheduled daily activities for our residents to engage in. Whether it's participating in recreational activities or socializing with fellow residents, there is always something exciting happening at our community.
In addition to providing exceptional care within our community walls, Vista Care Falls Road offers convenient access to various amenities nearby. With four cafes, 24 restaurants, and ten pharmacies just steps away from our facility, residents have plenty of options for dining out or picking up prescriptions. For those seeking spiritual enrichment or cultural experiences, two places of worship and one theater are nearby. Additionally, we are located close to parks should residents wish to take leisurely walks or spend time outdoors.
The safety and wellbeing of our residents are paramount at Vista Care Falls Road. Our location near 13 physicians ensures easy access to healthcare services whenever needed. And in case of emergencies or additional medical attention, we are conveniently located near one hospital.
At Vista Care Falls Road, we strive to provide personalized care and a supportive community environment for our residents. Contact us today to schedule a tour and learn more about how we can meet your assisted living needs.
Vista Care Falls Road - AFH is located at 743 Old County Road Pp, Sheboygan Falls, WI 53085 in Sheboygan County, Wisconsin
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