220 Haven Drive, Sheboygan Falls, WI 53085
For more information about senior living options: (866) 208-4318
Overall Review of Haven Drive Assisted Living
Pros
The stepfather received very good care at Pine Haven over the past eight months.- Communication was good at all times, with the family kept informed of health changes.
- The staff were very experienced and worked well as a team, often sharing responsibilities.
- The facility was clean and the room size was good.
- The staff collaborated well with Sharon Richardson during hospice care.
- The grandmother was surrounded by amazing and loving people, making it a great experience.
- Pine Haven is described as a caring, Christian community that cares for all its residents.
Cons
The facility's revolving roster of staff, often twenty or more per resident, disrupts continuity of care and leaves essential tasks overlooked.- This staffing inconsistency leads to critical oversights, such as missed meals and unattended needs, undermining residents' well-being.
- The excessive rotation and thinly spread staff compromise the quality of care, creating a precarious environment for those requiring attentive and dependable support.
- Administration and the receptionist are a joke.
- The communication between staff, residents, and families is lacking.
- Administration also steals from patients without consulting family first.
Review
Haven Drive Assisted Living is best suited for families that value a faith-forward, home-like setting and can tolerate some variability in daily staffing. When the caregiving team is stable, residents benefit from cohesive teamwork, compassionate attention, and a clean, well-maintained environment. The facility also appears capable of delivering solid end-of-life support when hospice partners are engaged and staff coordinate well with families. In short, Haven Drive rewards families who are prepared to invest time in ongoing oversight and clear, direct communication to keep care aligned with expectations.
Those who may want to consider alternatives are families that require unwavering daily reliability. Reviews across the care landscape point to recurring staffing gaps and a revolving cast of caregivers, which can undermine continuity of care and timely responses. Administrative and communication concerns appear in several accounts, including allegations about how residents’ needs and funds are managed. For families seeking transparent operations and predictable daily routines, other options in the area should be examined first.
The key positives, experienced staff and genuine teamwork when the floor is fully staffed, do offer meaningful value. Cleanliness and solid room quality are consistently noted, and coordination with hospice teams can reduce transitions and heighten comfort when staff are well briefed. Yet these advantages frequently hinge on staffing levels; when turnover climbs or aid is thin, important duties, such as meals and basic assistance, can be overlooked, blurring the line between good care and gaps in service. Administrative lapses and a sense that residents facing depression are not consistently supported further erode confidence and offset the potential benefits of capable caregivers.
Practical implications follow from this mix: families should expect variability and plan accordingly. It is essential to pursue a fixed care plan with a consistent primary caregiver when possible, insist on timely and transparent family updates, and obtain a written policy on how care decisions are made. Turnover can disrupt routines and safety, so proactive oversight, scheduled check-ins with leadership, clear escalation paths, and documented expectations, becomes a necessity. The presence of external hospice coordination is a plus if the facility maintains open lines of communication and prepares staff to work with outside teams, but that advantage depends on stable staffing.
What to verify before deciding is concrete: request current staffing ratios and the average tenure of direct-care workers, review a representative weekly schedule, and speak with multiple residents or families about day-to-day experiences. Inspect the care-planning process, identify who approves changes, and probe pricing transparency to understand what is included and what may be charged extra. If possible, arrange a trial stay to observe how the routine feels beyond the tour. Come armed with scenarios (medication reminders, meal timing, activities, mood support) to test response times and consistency in practice.
Ultimately, Haven Drive Assisted Living presents a cautious, conditional fit. It can deliver genuine warmth and quality care when staffing remains stable and the faith-based environment resonates with the resident. However, the significant caveat is the variability in staffing and administrative reliability that appears in the broader feedback. For families demanding unwavering daily care, transparent governance, and consistent communication, it is prudent to compare with other communities that demonstrate stronger staffing stability. If choosing Haven Drive, enter with a concrete oversight plan, insist on a stable caregiving team, and demand robust proactive communication to mitigate the risk of routine gaps.
45 resident community capacity
Assisted Living
Memory Care
Skilled Nursing Facility
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
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