2021 Kern Avenue, Rice Lake, WI 54868
For more information about senior living options: (844) 490-3973
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The technician who provided equipment education was really good. The Eau Claire staff member was pleasant and knowledgeable. The phone representative was helpful and followed up. Apria staff were very caring of the customer's needs. The delivery representative was very thorough. Heather was exceptionally helpful. The product is working great.
The service is described as unhelpful and not digging into customers' needs. They faced repeated faulty oxygen equipment, including a regulator spraying at full blast and a leaking replacement. The provided tanks were inadequate, lasting only about an hour, leading customers to buy their own replacements. There were ongoing billing issues, including double-billing the insurance and receiving bills after insurance paid. Customers experienced long hold times, missed callbacks, and inconsistent information from staff. Some staff were perceived as rude or impersonal, though a few were helpful. Delivery and auto-delivery were unreliable, with orders delayed by weeks. Reviewers suggest JCAHO investigate the company and audit its QC/repair processes.This collection of impressions paints a picture of a company that elicits a wide range of reactions from its customers. Across the board there are voices praising certain individuals who went out of their way to help, but interwoven with that are a chorus of complaints about inconsistent service, stubborn billing issues, and equipment problems. The common thread is a sense that the experience could be lifesaving and life-improving for people who rely on home medical gear, yet too often it falls short in reliability, communication, and follow-through.
A significant portion of the feedback centers on equipment quality and suitability. Several reviewers report receiving faulty oxygen hardware, with one regulator spraying out at full blast. In another case, a replacement regulator still leaked and left the user with a tank that lasts only about an hour instead of the expected three, and the problem was reportedly not just a worn O-ring. There are ongoing frustrations about portability and sizing as well: some customers feel their home units are too small or cumbersome to be useful when they need to leave the house, and there's repeated disappointment that shipments of CPAP hoses, tanks, and masks arrive damaged, poorly fitting, or in the wrong configurations. A number of reviewers also describe having to purchase their own solutions from third parties (Amazon or others) because the company couldn't provide reliable or timely equipment, leaving them with higher costs and less peace of mind.
Still, not all the feedback is negative on the human side of the operation. Several reviewers recount encounters with staff who were professional, courteous, and genuinely helpful. In particular, some people praised in-person education visits and the knowledge of certain representatives who could explain how to use equipment properly. Heather was singled out by at least one caller as exceptionally helpful, and another note commended a representative for delivering instruction with patience despite having a cold. A few customers described meeting pleasant, knowledgeable personnel in Eau Claire and Rice Lake offices, and one person even expressed gratitude to a staff member who verified information and checked in afterward. These snippets of positive interaction mirror the reality that there are individuals within the company who are capable and caring when given the opportunity.
However, the service experience often appears marred by administrative and logistical problems. Billing is a recurrent flashpoint: multiple reviewers describe billing issues that feel inconsistent or confusing, including being billed to both insurance and patient, receiving statements that seem to contradict what was previously promised, and getting promises that credits would be applied only to later see new or inflated charges. One reviewer explicitly warns to "think twice before using this company," recounting a cascade of problems that included insurance coordination, offshore call centers, and conflicting quotes for the same items. Another reviewer describes waiting on the phone for extended periods to obtain returns or refunds, only to face further billing questions and disputes. The sentiment is that the billing apparatus is opaque and frustrating, with monthslong back-and-forth and a sense that customers must become their own advocates to avoid being overcharged.
Delivery and scheduling inconsistencies compound the frustration. Reviews describe autodeliveries that are not canceled even after requests or moves, resulting in shipments to outdated addresses or to customers who no longer need certain supplies. Calls and messages often fail to yield responses, with some reviewers reporting calls that are disconnected immediately or messages that go unanswered for days. The mismatch between what customers expect and what arrives - or when it arrives - creates real stress for people who rely on these products for daily functioning. In several cases, reviewers mention delays that stretch into weeks or months, and some report that supplies are not delivered in a timely manner even after doctors' orders or insurance approvals have been obtained.
The human impact in these reviews is palpable. For families dealing with serious health diagnoses, the experience can add stress and embarrassment. One reviewer describes humiliating experiences for a spouse who is venturing out into public after a difficult diagnosis, and another notes the emotional toll of dealing with equipment that doesn't meet basic needs for mobility or daily living. There are also accounts of long waits for equipment delivery to a parent or grandparent, miscommunications about what is covered by insurance, and repeated requests to cancel services that continue to generate charges. A few reviewers speak to the toll of dealing with outcomes that feel out of control, including the sense that the company's practices undermine trust during already challenging times.
Amidst the mixed reporting, there are clear recommendations emerging for potential customers. Several reviewers advise verifying insurance coverage and asking explicit questions about what will be delivered, how it will be billed, and who will handle the coordination with insurers. The advice often centers on demanding human follow-up, avoiding automated systems where possible, and seeking alternatives if you encounter repeated delays or billing contradictions. For caregivers and patients already juggling serious health concerns, the overarching message is to proceed with caution, seek clarity on every step, and prepare for a potentially lengthy process that may require escalation to obtain the needed equipment and support.
Taken together, the notes describe a company capable of delivering essential medical supplies in some instances, especially when and where staff members go the extra mile. But the cumulative experience for many customers points to systemic issues: inconsistent equipment quality, persistent billing entanglements, unreliable communications, and frequent delivery delays that can complicate already difficult health journeys. For anyone considering partnering with this provider, the prudent path seems to be to confirm specifics up front, insist on human contact and clear timelines, and have contingency plans in case equipment or billing does not meet expectations. The stories serve as a warning that while there can be positive, personalized care in moments, the day-to-day operations and administrative backbone require substantial improvement to ensure reliable, respectful, and transparent service for patients who depend on it.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Apria Healthcare in Rice Lake, WI is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community is fully furnished and provides cable or satellite TV, Wi-Fi/high-speed internet, and telephone services for residents to stay connected with their loved ones. Each resident can enjoy their own kitchenette to prepare snacks or light meals.
The dedicated staff at Apria Healthcare provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. They also coordinate with health care providers to ensure that each resident receives the appropriate medical attention. The community offers diabetes diet management for those with specific dietary needs and provides meal preparation and service for all residents. Medication management is also available to ensure that residents receive their medications on time.
Apria Healthcare understands the importance of mental wellness and offers a comprehensive mental wellness program for its residents. This program focuses on various activities and therapies to promote mental well-being. Special dietary restrictions are accommodated, ensuring that each resident's nutritional needs are met.
Transportation arrangement for medical appointments is available, making it convenient for residents to attend their doctors' visits. The community also offers transportation services for other purposes.
Residents can participate in resident-run activities as well as scheduled daily activities organized by the community. This allows them to engage in social interactions and pursue hobbies or interests. Additionally, there are two cafes, parks, pharmacies, restaurants, places of worship nearby along with hospitals within close proximity to provide convenience and accessibility.
Overall, Apria Healthcare offers a comfortable living environment coupled with personalized care services to provide an exceptional assisted living experience for its residents in Rice Lake, WI.
This area of Rice Lake, Wisconsin offers a variety of amenities suitable for senior living. With several restaurants nearby such as McDonald's, Taco Bell, and Culver's, residents can easily enjoy dining options close to home. Places of worship like Redeemer Ev Lutheran Church and Joy Fellowship Church provide spiritual support within a short distance. Additionally, the proximity to St Joseph's Hospital and various pharmacies ensures easy access to medical care and prescriptions. The presence of cafes like Badger Brew Coffee Loft offers a cozy atmosphere for social gatherings. Overall, this neighborhood provides convenient services for seniors including transportation options from Enterprise Rent-A-Car and entertainment at the nearby Stardust Drive-In Movie Theater.
Apria Healthcare I is located at 2021 Kern Avenue, Rice Lake, WI 54868 in Washburn County, Wisconsin
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