Information last verified:
2021 Kern Avenue, Rice Lake, WI 54868
For more information about senior living options: (844) 490-3973
Apria’s staff are described as pleasant, knowledgeable, and nice to work with. The equipment education provided by Apria staff is highly regarded and well delivered. The delivery representative was thorough and professional. Heather was exceptionally helpful and an asset to the company. Apria is caring about CPAP supplies and is recommended by customers. In a standout moment, Apria went above and beyond to help a patient with nebulizer needs.
The company subjects customers to frequent phone calls and repetitive steps that are not helpful. The staff often fail to dig into customers' actual needs. They supplied faulty oxygen equipment twice, with regulators spraying out and leaks shortening tank life, leading customers to buy replacements themselves. Billing issues and insurance billing confusion are common for customers and their families. Automated calls are incomplete and lack necessary human follow-up. The Rice Lake office staff were described as rude. They repeatedly delivered products despite cancellations and moves, with long hold times and unclear return authorizations. Customers report long shipping delays and inconsistent information from customer service, with some labeling the service as the worst. Some experiences were humiliating for family members.Apria Healthcare I in Rice Lake, WI is best suited for seniors and caregivers who rely on ongoing home medical equipment, CPAP supplies, oxygen therapy, nebulizers, and are prepared to actively manage the ordering and delivery process. This is a provider that can come through when the system is aligned: a knowledgeable on-site staffer, a thorough equipment education visit, and staff members who listen and attempt to help. The strongest fit occurs when there is a single point person to shepherd orders, confirm stock, and coordinate with insurance, because consistency in contact can pull reliable service out of a otherwise uneven operation.
The most consistent strengths lie with certain individuals who demonstrate care and competence. Reports highlight attentive, patient-oriented staff in some local interactions, with in-person education visits that genuinely help families understand how to use devices. Positive experiences also arise when a nurse or delivery tech takes time to explain equipment and answer questions. In short, when the right staff member shows up, the process can feel personalized and responsive, and the supplies can arrive with proper setup and instruction. That human touch matters a great deal in a business that otherwise shows a troubling pattern of disorganization.
Yet the downsides consistently overshadow the upside. The reviews are marked by repeated equipment failures, regulators spraying at full blast, leaks that shorten tank life, and small, impractical tanks that force out-of-home trips or leave users uncertain about portability. The CPAP and other supplies often arrive late or in incomplete configurations, with missing masks or headgear and gear that doesn’t fit or work as expected. Billing is another chronic pain point: duplicate charges to both insurance and the patient, opaque statements, back-and-forth miscommunications, and slow credit resolutions. Customer-service interactions range from misdirected calls to abrupt, unhelpful responses, with several accounts of long holds, disconnected lines, and appointments that never materialize. In short, reliability and clarity are not guaranteed, even when a basic order should be straightforward.
These dynamics raise a clear message: Pros can offset some frustrations only if the need is flexible and the user can tolerate proactive problem-solving. When Apria delivers well, clear explanations, careful equipment setup, and friendly, competent contact, the value is real and appreciable. But the cons are frequent enough and systemic enough that they undermine the overall experience. For families managing critical needs, oxygen for mobility, timely CPAP refills, or urgent nebulizer access, the risk of delays, misbilling, and inconsistent follow-through makes Apria less a trusted partner and more a company to shadow closely, with documented notes, confirmations, and contingency plans.
For those weighing options, a practical path is essential. Consider requesting a single point of contact at the Rice Lake location, and insist on written confirmations for every order, delivery window, and price. Test a small, non-urgent order first to gauge whether the current team has improved or remains inconsistent. Demand timely callbacks and a direct line to a live person, not only automated messages. Track all shipments, verify that all components (masks, hoses, headgear, tanks) are included, and confirm insurance coordination before charges post. If reliability, predictable billing, and minimal caregiver supervision are nonnegotiable, wise families may want to compare other local medical-supply options or seek hospital-affiliated alternatives before committing long term.
The bottom line is practical and clear: Apria Healthcare I can be a workable fit for families who can navigate a sometimes rocky process and who value capable staff when they appear, but it is not a dependable partner for those who depend on steady, error-free billing and flawless equipment delivery. Alternatives should be considered for anyone whose daily routine hinges on timeliness and clarity. In the right situation, where a proactive local contact is sustained and the patient’s needs align with the occasional capable visit, Apria can serve well. Otherwise, explore substitutes with stronger, more consistent records on equipment reliability, billing transparency, and responsive service.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Apria Healthcare in Rice Lake, WI is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community is fully furnished and provides cable or satellite TV, Wi-Fi/high-speed internet, and telephone services for residents to stay connected with their loved ones. Each resident can enjoy their own kitchenette to prepare snacks or light meals.
The dedicated staff at Apria Healthcare provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. They also coordinate with health care providers to ensure that each resident receives the appropriate medical attention. The community offers diabetes diet management for those with specific dietary needs and provides meal preparation and service for all residents. Medication management is also available to ensure that residents receive their medications on time.
Apria Healthcare understands the importance of mental wellness and offers a comprehensive mental wellness program for its residents. This program focuses on various activities and therapies to promote mental well-being. Special dietary restrictions are accommodated, ensuring that each resident's nutritional needs are met.
Transportation arrangement for medical appointments is available, making it convenient for residents to attend their doctors' visits. The community also offers transportation services for other purposes.
Residents can participate in resident-run activities as well as scheduled daily activities organized by the community. This allows them to engage in social interactions and pursue hobbies or interests. Additionally, there are two cafes, parks, pharmacies, restaurants, places of worship nearby along with hospitals within close proximity to provide convenience and accessibility.
Overall, Apria Healthcare offers a comfortable living environment coupled with personalized care services to provide an exceptional assisted living experience for its residents in Rice Lake, WI.
This area of Rice Lake, Wisconsin offers a variety of amenities suitable for senior living. With several restaurants nearby such as McDonald's, Taco Bell, and Culver's, residents can easily enjoy dining options close to home. Places of worship like Redeemer Ev Lutheran Church and Joy Fellowship Church provide spiritual support within a short distance. Additionally, the proximity to St Joseph's Hospital and various pharmacies ensures easy access to medical care and prescriptions. The presence of cafes like Badger Brew Coffee Loft offers a cozy atmosphere for social gatherings. Overall, this neighborhood provides convenient services for seniors including transportation options from Enterprise Rent-A-Car and entertainment at the nearby Stardust Drive-In Movie Theater.
Apria Healthcare I is located at 2021 Kern Avenue, Rice Lake, WI 54868 in Washburn County, Wisconsin
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