2220 Summit Avenue, Racine, WI 53404
For more information about senior living options: (866) 208-4318
Overall Review of Excel
Pros
Tom expressed interest in the project during the on-site meeting in late May.- The on-site meeting gave the condo association an opportunity to discuss the carport replacement with Tom.
- Excel and Tom Cecchini President were involved, indicating a professional referral for the project.
- The process included flexibility, as time extensions were agreed to for gathering bids.
- The discussion at the site set the stage for a potential proposal and bid, reflecting proactive project consideration.
Cons
He is disorganized and unreliable.- He did not respond to inquiries for weeks after meetings.
- He repeatedly promised a proposal but failed to deliver on time.
- He excuses delays by claiming he’s busy and waiting for other bids.
- He wasted over two months of their time waiting for bids.
Review
Excel in Racine is best suited for buyers who can tolerate uncertain vendor performance and drift in communication. The available information describes a pattern where initial interest and site engagement quickly give way to prolonged silence, repeated delays, and a steady stream of excuses rather than concrete progress. For families evaluating senior-serving needs, that pattern translates into a real risk: renovations or project work tied to move-in timelines, safety upgrades, or caregiver logistics may slide without firm accountability. In short, this community signals that a project may require aggressive oversight, proactive chasing of answers, and a willingness to replace promises with written milestones.
Those who should consider alternatives are families that prize timely, transparent communication and dependable scheduling. Look for vendors or communities with hard deadlines, defined deliverables, and documented follow-through. Ask for written timelines, a commitment to specific dates, and verifiable references from previous clients. If a project hinges on predictable progress, such as remodeling a unit before move-in or coordinating multiple contractors around a senior’s routine, this is a red flag that warrants stepping back and seeking more reliable partners. The absence of these elements should prompt serious comparison against other options.
On the upside, there is an indication of initial on-site engagement and a willingness to discuss the project. That brief spark matters, but it is not a compensating factor for the chronic delay and communication gaps. In a decision context, the upside must be weighed against the persistent lack of timely proposals and the repeated postponements. Without a demonstrated system for timely updates and a track record of keeping promises, this advantage rapidly loses its footing and becomes an unreliable predictor of future performance.
The core drawbacks are the most consequential. Weeks of radio silence after an on-site meeting, followed by emailed requests for yet more time, and then further delays with vague assurances about being “busy” or waiting on other bids, create a pattern of disengagement. The repeated assurances that a proposal will arrive “early next week” without any actual delivery erode trust and complicate budgeting and scheduling. For families planning for a move or a renovation that affects daily living rhythms, this translates into real, tangible risk: unanticipated delays, budget drift, and increased emotional strain as the timeline remains fluid and promises remain unkept.
In a senior-living context, reliability is not optional, it is foundational. The described dynamic can cascade into higher costs, missed move-in dates, and a fragile care plan that depends on uncertain contractor performance. Even if the project eventually proceeds, the cost of chasing responses and managing expectations must be factored into the decision. Alternatives that demonstrate consistent communication, firm timelines, and verified outcomes are not merely preferable; they are essential to avoid disruption during a vulnerable life stage.
Practical steps for families moving forward are clear. Seek vendors with published service-level expectations and a documented history of meeting deadlines. Require written proposals with explicit dates and go-no-go milestones, plus a clear escalation path if timelines slip. Contact multiple references and ask direct questions about responsiveness, accountability, and budget discipline. Insist on a formal change-order process and contingency buffers to cover potential delays. If the current pattern of engagement persists, shift toward options where accountability is embedded in the process. In those terms, Excel’s handling of this project serves as a cautionary tale: prioritize reliability, or risk placing a fragile transition under an uncertain umbrella.
4 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
General Mitchell International (14 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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