Eldercare Services

Pros

• They help families keep loved ones at home by managing daily needs.
• The staff and management are compassionate, genuinely caring, and helpful.
• They come highly recommended for at-home care.
• Individual caregivers go above and beyond, providing excellent companionship and practical support.
• The caregivers are kind, professional, and actively engaged during visits.
• The company is dependable and communicates well with clients and families.
• Ownership and leadership are attentive, helpful, and responsive.
• They ensure seamless caregiver transitions so there's continuity of care.
• They assist with administrative tasks and benefits related to care (e.g., VA benefits).
• They provide thoughtful, high-quality in-home care, including end-of-life support.

Cons

• Untrustworthy company. Hard to get consistent coverage. Drops client with no warning.
• Nobody shows up, nobody answers the phone, and nobody knows what the others are doing - a terrible company.
• This place is a joke; my uncle got no care and no communication whatsoever.
• New manager is horrible; no communication with clients; they rip caregivers from their clients; stay far away; gold diggers.
• They have been late consistently, and twice no call, no show; trying to get a refund or a callback has been impossible.
• If you're state aid, good luck.

Review

Across a broad set of reviews, Senior Helpers in Racine emerges as a service with real strengths and notable shortcomings. Many families describe the company as a lifeline when a loved one needs help at home, praising compassionate caregivers, responsive management, and practical support that allows people to stay in their own homes instead of moving to a facility. Others, however, recount frustrating experiences with inconsistent staffing, poor communication, and difficulties getting timely help or refunds. The overall picture is that Senior Helpers can be a matched, high-impact ally for some clients, while for others the experience falls short of expectations, particularly during periods of high demand or staffing gaps.

Several reviews highlight the positive, tangible benefits of the service. For people with mobility limitations or those recovering from surgery, Senior Helpers provides essential assistance with everyday tasks, meal preparation, light housekeeping, and transportation to appointments. One reviewer described how the help they received after foot surgery made it possible to handle needed activities and attend to a husband with limited mobility, noting how valuable it was to have someone available for "all" the tasks they couldn't manage themselves. Families also report that care can enable loved ones to remain at home rather than entering a nursing facility, a theme echoed by multiple posters who express gratitude for in-home support that preserves independence and dignity.

Caregivers themselves receive high marks in several accounts. Terms like "compassionate," "caring," and "professional" recur when describing individual aides. In particular, caregivers such as Milie are singled out for going "above and beyond," with one reviewer describing Milie as someone who helps with virtually every need and contributes to a renewed sense of normalcy. Others note the value of specific staff members like Letha, who maintains regular communication about visits; Rena, who helps with daily routines and planning; and Kathy, Liz, and Joe, who are praised for reliability and smooth handoffs between shifts. In some stories, the company's leadership, especially Ivan, is credited with actively facilitating the caregiving team, helping families navigate benefits like VA forms, and ensuring that caregivers are matched thoughtfully to their loved ones, all of which contributes to positive experiences and peace of mind.

End-of-life and long-term care themes also surface positively. Several narratives describe dignified, attentive care that makes challenging days feel safer and more supported for both the patient and the family. For families dealing with memory care or advanced age, there are mentions of not just daily help but also a holistic approach to care, including safe monitoring equipment provided at no extra charge and a focus on making the caregiving routine feel cohesive and attentive. In short, when the care team can stay consistent and communicative, families report meaningful, transformative benefits that resonate well beyond basic assistance.

Yet the reviews cannot ignore the darker side of the experience. A recurrent concern is inconsistent coverage and staffing gaps, especially during busy periods or when caregivers are out due to illness or other commitments. Several reviewers report late arrivals, missed visits, or "no call, no shows," which understandably undermines trust and reliance on at-home care. Communication problems are also a frequent complaint: clients and families describe phone systems that are hard to reach, unclear lines of responsibility, and a perception that different team members don't always know what others are doing. In some instances, families feel that coordination between caregivers and management breaks down, leading to frustration and repeated attempts to reconnect.

The most pointed criticisms often involve changes in management or structure that appear to affect continuity of care. One reviewer explicitly labels a "new manager" as a negative development, citing a lack of communication with clients and concerns about a new leadership style that seems to pull caregivers away from their long-term clients. There are even harsher accusations from some posters who describe systemic shifts like "rip caregivers from their clients," highlighting fears that moves in management or policy disproportionately affect those who rely on consistent, familiar caregivers. For families dealing with state aid or other funding, some reviews suggest additional hurdles or skepticism about the company's ability to deliver on promises.

Financial and administrative frustrations also appear. A number of reviews mention difficulties securing refunds after disputes or canceled services, with frustrated families reporting repeated attempts to get responses and callbacks. The sentiment from these accounts is that while the company can deliver excellent care, the administrative side - billing, refunds, and accountability - can fall short, especially when care is most needed or when coverage is unstable. These experiences understandably color overall impressions, making some potential clients cautious even when caregiving moments with favorite aides have proven genuinely positive.

Taken together, the reviews depict a company capable of delivering deeply meaningful, compassionate in-home care when staffing is stable and communication lines are open. The strongest praise goes to the caregivers who show up with empathy, professionalism, and a willingness to go the extra mile - from helping with daily tasks and mobility to coordinating with families on practical needs and end-of-life support. At the same time, the most vocal criticisms stress the fragility of the system when staffing is stretched, when communication falters, or when leadership changes disrupt the continuity families rely on. For anyone considering Senior Helpers in Racine, the message is clear: you can expect excellent, person-centered care from dedicated aides and a responsive team, but it's wise to discuss scheduling reliability, caregiver consistency, and clear lines of communication upfront to minimize the risk of gaps in service.

This area of Racine, Wisconsin offers a variety of amenities and services that may be appealing to those considering senior living. With multiple pharmacies and healthcare facilities in close proximity, residents can easily access medical care and prescription medications. The presence of popular restaurants, cafes, and theaters provides opportunities for dining out and entertainment. Additionally, the nearby parks offer scenic spots for outdoor recreation and relaxation. Places of worship are also conveniently located for spiritual support. While public transportation options such as MKE Runway are available for travel convenience. Overall, this area provides a well-rounded community with resources that cater to the needs of older adults looking for a comfortable and vibrant neighborhood to call home.

Restaurants

• Culver's (0.3 miles)
• McDonald's (0.6 miles)
• McDonald's (1.6 miles)
• Reefpoint Brew House (3.8 miles)
• Unico (4.2 miles)
• Burger King (4.4 miles)
• Chick-Fil-A (4.4 miles)

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (2.4 miles)
• Walgreens (3.2 miles)
• Walgreens (3.3 miles)
• Ascension Rx - Racine Pharmacy (3.3 miles)
• CVS Pharmacy (4.1 miles)
• Walgreens (4.3 miles)

Physicians

• Aurora Health Care (0.8 miles)
• Rudy Byron, MD (2.7 miles)
• Neurological Clinic (3.2 miles)
• GI Associates (3.2 miles)
• Eye Clinic Of Racine (3.2 miles)
• Atrium At Wheaton Franciscan (3.3 miles)
• Spring Street Medical Offices (3.4 miles)

Parks

• Racine Quarry Park (2.2 miles)
• Racine Lakefront Parkway (4.8 miles)
• Lake Park (6.5 miles)
• Petrifying Springs Park (9.3 miles)
• Runway Dog Exercise Area (10.8 miles)

Hospitals

• Wheaton Franciscan Healthcare - All Saints (3.3 miles)
• St Luke's Sleep Center (4.5 miles)
• Wheaton Franciscan Healthcare-All Saints (4.5 miles)
• Mental Health Service-st Lukes (4.5 miles)
• R M Lakeshore Investments (4.6 miles)
• Reach Unlimited (5.6 miles)
• Froedert Drexel Square Clinic (10.1 miles)

Cafes

• Wilson's Coffee & Tea (4.1 miles)
• Starbucks (7.9 miles)

Theaters

• Renaissance Cinema Sturtevant, Wi (6.6 miles)
• South Shore Cinema Oak Creek, Wi (11.2 miles)

Places of Worship

• St Stephen's Catholic Church (8.3 miles)
• Lakeside Lutheran Church (12.2 miles)

Transportation

• MKE Runway (12.4 miles)