Brightstar Healthcare

Pros

• BrightStar is described as an amazing company to work with, with friendly people.
• Caregivers Rachel and Valerie are highlighted for providing excellent, professional service.
• Nichole is noted as thoughtful, kind, and going above and beyond in care.
• Ruby is appreciated as kind and patient, bringing joy to a mom with dementia, while Evan and his staff offer helpful guidance on financial programs.
• Traci Harris is a wonderful caregiver who is very responsive and always on time.
• Kaia from Racine goes above and beyond, resolving oxygen equipment issues quickly and providing peace of mind.
• Carrie is experienced, knowledgeable, and compassionate in managing medications and daily hygiene.
• Collette Trotta, BSN, RN, is described as wonderful, caring, gentle, accommodating, and among the nicest nurses.
• The BrightStar wound care team in Racine is caring, professional, well organized, and effective in healing wounds.
• Vacarria is a godsend, delivering excellent care and greatly reducing family stress.
• Julie Callahan is conscientious, pleasant, and caring, making injections relatively painless.
• The staff are courteous, professional, prompt, and attentive, with leadership that emphasizes high standards of patient care.

Cons

• BrightStar was described as completely unprofessional for failing to follow up after setting up an appointment and for not arranging an assessment after providing financial information.
• A reviewer stated they were very disappointed and found BrightStar unprofessional due to miscommunication about contact information, delays in arranging care, and missed medication-related labs.

Review

BrightStar's home care services emerge in a long thread of personal stories that consistently paint the company as a capable, compassionate partner in caring for loved ones. In many of the testimonials, clients describe BrightStar as a dependable presence that brings professionalism, warmth, and real relief to families navigating aging, illness, or recovery at home. Several reviewers specifically highlight standout staff members who made meaningful differences - from Rachel and Valerie, whose early recommendations and steady support set a high standard, to others whose daily actions became the reason families felt confident and grateful. The recurring refrain is one of trust built through consistent, attentive care and a sense that BrightStar's team takes the responsibilities of caregiving seriously.

A frequent theme centers on the idea that BrightStar helps families keep loved ones at home where they belong, and "it takes a village" is a phrase that recurs with gratitude. Families describe the care as both thoughtful and thorough, with Nichole singled out for going "above and beyond" - the kind of care that feels personal as well as professional. In these accounts, the caregivers aren't just performing tasks; they're building relationships, offering kindness, and acting with a level of attentiveness that provides not only practical support but also emotional reassurance to both patients and their families. The sentiment is that BrightStar offers more than care; it offers peace of mind.

Specific care moments illustrate just how deeply the reviews trust BrightStar to handle delicate situations. Ruby, who cared for a mom in a rehab center dealing with dementia, is described as someone who could make the person laugh and be patient - qualities that families say are essential when a loved one is in a rebuilding phase or facing memory challenges. Evan and his team are credited with guiding families toward financial programs they wouldn't have discovered on their own, underscoring BrightStar's broader support beyond direct caregiving. In Racine, Kaia's quick actions to resolve an issue with oxygen equipment show how a single shift can embody the reliability families depend on, providing real-time solutions and the reassurance that settings are being monitored with care and professionalism.

There are also very positive, service-specific testimonials that emphasize the competence and reliability of BrightStar's clinicians. Traci Harris is described as a wonderful caregiver who was consistently responsive, punctual, and supportive during a two-week period of care. On the medical side, nurses like Collette (and Colette Trotta, a BSN, RN) are highlighted for their professional skill and the how-to of wound care, infusions, and ongoing medical management. In one account, three nurses were praised for their caring, professional demeanor and organized approach to wound care that helped healing occur in less than three weeks, accompanied by clear patient education. The work of Vacarria, who cares for a 93-year-old mother, is lauded as life-changing for the family's reduced stress and improved quality of daily care. Julie Callahan is singled out for her monthly injections, with a near-unanimous impression that her visits are conscientious, pleasant, and soothing rather than clinical, turning an uncomfortable routine into a more approachable experience.

Care continuity and the human touch come through in multiple narratives about consistent team members and the stability they bring. Collette's attention to an infusion schedule - she reportedly adjusted a schedule a week early to head off a potential ER visit - illustrates the practical, life-saving flexibility caregivers can provide. The same thread runs through stories of Sharon, who assessed needs and sent staff with kindness and respect, and through the broader experience of families who have relied on BrightStar for extended periods, including several years. The sense across these accounts is that BrightStar's leadership - embodied by people like the director of Nursing and the supportive, patient-centered culture - helps ensure that the level of care remains high even as individual caregivers rotate.

Not every note is entirely unequivocal, and a minority of reviewers point to missteps that temper the overall picture. One account details a frustrating breakdown in communication: after an in-home care discussion and a formal intake, the family waited without a callback to set up an assessment, and the experience was described as unprofessional. Another reviewer recounts a similar complaint about being told BrightStar would contact them but receiving no follow-up, with a suggestion that incorrect contact information may have contributed to the lapse. These moments stand out against the backdrop of extensive positive feedback and serve as reminders that even well-regarded providers can face challenges in coordinating care across families, offices, and schedules.

Despite these hiccups, the overarching impression from the collection of experiences is that BrightStar's staff are widely regarded as compassionate, skilled, and dedicated. Families describe caregivers who are not only competent in tasks like medication administration, daily hygiene, and wound care, but who also bring a sense of humanity that makes the patient feel seen and respected. The testimonials repeatedly commend the team for offering practical advice on meals, item placement, and daily routines that support better patient outcomes. In that sense, BrightStar is portrayed as a company that not only delivers concrete caregiving services but also partners with families to navigate the emotional terrain of illness, aging, and recovery.

Taken together, these narratives present BrightStar as a home care provider with a strong track record of professionalism, empathy, and adaptability. The caregivers named - Rachels and Valeries, Nicholes, Rubys, Kaia, Carries, Collettes, Collettes, Evans, and many others - emerge as the backbone of a service that families repeatedly say they would recommend to others. The reviews celebrate the comfort of knowing a loved one is being well cared for, and they emphasize the difference a compassionate, capable caregiver can make in daily life, from managing medications to easing anxiety during recovery, to maintaining a home environment that feels safe and dignified. While there are occasional critiques about coordination and follow-up, the broad sentiment remains: BrightStar is a trusted partner in caregiving, delivering care that is professional, personalized, and genuinely human.

This part of Racine, Wisconsin offers a convenient and accessible location for seniors looking for a variety of amenities within close proximity. With multiple pharmacies nearby, including Walgreens, Walmart Pharmacy, and Aurora Pharmacy, accessing necessary medications and healthcare supplies is easy. In terms of dining options, there are popular chains like Burger King, Chick-Fil-A, and Taco Bell, as well as local favorites such as O&H Danish Bakery and Jose's Blue Sombrero Restaurant & Cantina. Medical care is readily available with physicians like Dr James D. Mataczynski and Great Lakes Dermatology in the area, along with Wheaton Franciscan Healthcare - All Saints hospital. For recreational activities, there are several parks like Racine Quarry Park and Lake Park nearby, offering opportunities for outdoor enjoyment. Additionally, there are theaters such as Renaissance Cinema Sturtevant for entertainment options. Overall, this part of Racine provides a well-rounded community with convenient services and facilities for senior living.

Pharmacies

• Walgreens (0.1 miles)
• Nutritional Designs & Pharmacy (0.3 miles)
• Walmart Pharmacy (0.6 miles)
• Aurora Pharmacy (0.6 miles)
• CVS Pharmacy (1 miles)
• Ascension Rx - Racine Pharmacy (1.1 miles)
• Walgreens (1.3 miles)

Restaurants

• Burger King (0.4 miles)
• Chick-Fil-A (0.4 miles)
• Taco Bell (0.6 miles)
• O&H Danish Bakery (0.8 miles)
• Jose's Blue Sombrero Restaurant & Cantina (1.2 miles)
• McDonald's (1.3 miles)
• Joey's (1.6 miles)

Physicians

• Dr James D. Mataczynski, MD (0.5 miles)
• Great Lakes Dermatology (0.6 miles)
• All Saints Pediatrics (1 miles)
• Spring Street Medical Offices (1 miles)
• Atrium At Wheaton Franciscan (1.1 miles)
• Eye Clinic Of Racine (1.2 miles)
• Neurological Clinic (1.2 miles)

Cafes

• Wilson's Coffee & Tea (0.9 miles)
• Starbucks (5.8 miles)
• The Coffee Pot (8.8 miles)
• Harborside Common Grounds (9 miles)

Hospitals

• Wheaton Franciscan Healthcare - All Saints (1.1 miles)
• Reach Unlimited (1.3 miles)
• R M Lakeshore Investments (2.2 miles)
• Wheaton Franciscan Healthcare-All Saints (2.7 miles)
• Mental Health Service-st Lukes (2.7 miles)
• St Luke's Sleep Center (2.7 miles)
• Aurora Quick Care (6.1 miles)

Parks

• Racine Quarry Park (2.1 miles)
• Racine Lakefront Parkway (2.8 miles)
• Lake Park (3 miles)
• Petrifying Springs Park (5 miles)

Theaters

• Renaissance Cinema Sturtevant, Wi (3.8 miles)

Places of Worship

• Lakeside Lutheran Church (8.1 miles)
• Holy Rosary Parish (8.4 miles)