Heritage Oshkosh
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150 Aspire Lane, Oshkosh, WI 54904
For more information about senior living options: (844) 490-3973
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The outside of the facility and the lobby are beautiful. The facility presents very well from the outside, and the lobby is clean and recently updated. Such a beautiful facility. The mother's day brunch was beyond wonderful, with great food and presentation. Hats off to Ori, Liz and staff for a very enjoyable meal with family. The CNAs were good. Evergreen senior living is described as extremely happy with the food and activities.
The facility looks good from the outside, but residents are unsupervised and can enter other residents' rooms, risking safety and loss of belongings. Cleaning in memory care does not happen, and there is a strong, unpleasant odor in the unit. Meals are served cold. Staff are not trained to redirect or care for residents and speak about them in disrespectful terms. Since the November management change, the memory care unit has declined significantly. Care plans are not followed, and promises are not acted on. Staffing is insufficient, especially in memory care and on weekends, leaving residents neglected and unsafe. Hospice is being pushed onto residents due to staffing shortages, with concerns about sedating medications and potential incentives.The facility presents itself well on the outside and in the lobby. Several reviewers note that the exterior is attractive and the lobby has been recently updated, giving a pleasant first impression. But beneath that polished surface lies a substantial body of concerns centered on resident safety, staffing, hygiene, and how the campus is actually run, especially in the memory care unit.
Many comments focus on the memory care environment as the most troubling area. Reviewers report residents roaming into other residents' rooms and removing personal items, with little to no staff nearby to redirect or supervise. The memory care unit, in particular, is described as having a strong, unpleasant odor and a general lack of on-site supervision during meals and throughout the day. Care plans are said not to be followed consistently, and staff members are criticized for talking about residents rather than caring for them. One review urges managers to show up during mealtimes to monitor what happens, suggesting that neglect and mismanagement may be most evident in the dining and lounge areas of memory care.
Hygiene and cleanliness emerge as another major theme. Multiple accounts describe cleaning as not happening as advertised, with messy rooms and persistent odors, especially down the memory care corridors. Some reviewers mention gnats in living spaces and stained, poorly maintained kitchens, with examples of tasks that should be routine - like cleaning, changing linens, and assisting with daily hygiene - not being completed on a regular basis. There are also alarming claims about the use of hospice services to compensate for staffing shortfalls, with accusations of poor cleaning, inadequate care, and even concerns about pharmaceutical sedatives being used in a manner that families believe is inappropriate or excessive.
Meals and nutrition are another frequent area of complaint. Several reviewers report meals being served cold, with pasta described as clumped and unappetizing, and hot meals not consistently available. One reviewer contrasts this with a positive dining experience elsewhere, but the prevailing thread is dissatisfaction with meal quality and temperature. A few accounts, however, do note isolated positive moments, such as a mothers' day brunch described as wonderful, along with praise for some individual staff members who contributed to a pleasant dining experience in those moments.
Staffing and management are central to most critiques. Reviewers attribute the decline to management changes that began in November, arguing that the new leadership lacks the experience and compassion needed to care for seniors. There is a sense of reduced on-site accountability, with staff frequently described as unavailable or not actively supervising residents. While some CNAs are acknowledged as capable and caring, they are said to work without adequate supervision or support, particularly on weekends when there may be only a handful of aides for the entire building. Tour experiences are described as misleading, with new residents not receiving welcome packets or clear information about services, meals, or routines. Communication with families is depicted as overly reliant on written correspondence, with some families feeling discouraged from speaking up in person.
Security and the resident-rights aspect of care add another layer of concern. Reviewers emphasize that residents can enter other residents' rooms and remove belongings, sometimes with items disappearing altogether. This points to a perceived lack of oversight and security in common and private areas, raising questions about how well the facility protects personal property and personal safety. There are also stories of abrupt or evasive responses from staff when families raise concerns, fueling a sense that accountability is insufficient and that management may be slow to take decisive action.
The broader context includes pointed critiques about hospice practices and overall family experiences. Several reviewers allege that hospice services are pushed on residents as a cost-saving measure rather than a patient-centered option, with accusations of sedating medications being administered without proper consent. These claims suggest financial and clinical motivations behind care decisions, which, if true, would be a serious breach of trust. The sentiment that nursing teams often operate without strong on-site leadership heightens concerns about whether residents are receiving appropriate, timely, and humane care.
In personal anecdotes, some guests - such as a hospital concierge who encountered an elderly resident visiting the facility - describe staff as cold and disengaged, contrasting sharply with the warmth expected in a caring senior environment. Another reviewer who compares Aspire Oshkosh to a different local facility notes a dramatic difference in management quality, food, and daily activities, reinforcing the impression that Aspire has declined under its current leadership. The recurring theme across these experiences is a sense of disconnection between what is promised (or advertised) and what is actually delivered day-to-day.
Taken together, the pool of reviews paints a multifaceted portrait: an aesthetically pleasing facility at first glance, undermined by serious, persistent issues in memory care, housekeeping, meals, staffing, and governance. Families considering Aspire Oshkosh are urged to scrutinize mealtime routines, supervise care in memory care spaces, ask explicit questions about care plans and how they are implemented, and seek transparent, face-to-face communication with leadership. The collective voice warns that, since November, changes in management have correlated with perceived declines in resident safety, satisfaction, and overall quality of care, and that meaningful, visible action is needed to restore trust and ensure that residents receive the compassionate, attentive care they deserve. Some reviewers express the hope that, with renewed focus on supervision, odor-control, cleaning protocols, and honest communication, the facility could return to a standard that aligns more closely with what families expect and remember from better experiences in the past.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Outagamie County Regional (17 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Oshkosh is an assisted living community located in Oshkosh, WI. We offer a range of care services, including Independent Living and Memory Care. Our community is fully furnished and provides a comfortable and welcoming environment for our residents.
We pride ourselves on providing excellent amenities to enhance the quality of life for our residents. Our dining room offers delicious meals with options for special dietary restrictions. Housekeeping services are provided to ensure that our residents' living spaces are always clean and tidy. In addition, we offer move-in coordination assistance to make the transition into our community as seamless as possible.
Our outdoor space and garden area allow residents to enjoy the beauty of nature, while Wi-Fi/high-speed internet ensures that everyone can stay connected with loved ones. Telephone services are also available for easy communication.
At Heritage Oshkosh, we understand the importance of personalized care. Our staff provides assistance with activities of daily living such as bathing, dressing, and transfers. We coordinate with health care providers to ensure that each resident's medical needs are met. We also offer specialized memory care programming for those with dementia or mild cognitive impairment.
Transportation arrangements are available for medical appointments or other needs, making it convenient for residents to get around. Additionally, nearby amenities such as cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals provide easy access to various services and entertainment options.
With scheduled daily activities and a mental wellness program in place, our residents have plenty of opportunities for socializing and engaging in meaningful experiences within our community.
Overall, at Heritage Oshkosh in Oshkosh, WI, we prioritize the well-being and comfort of our residents by offering attentive care services and a range of amenities to meet their individual needs.
This area of Oshkosh, Wisconsin offers a convenient and diverse range of amenities for seniors looking to settle in the community. With a variety of dining options such as HuHot Mongolian Grill and Dublin's Irish Pub, residents can enjoy a mix of international cuisines and traditional favorites. Nearby hospitals like Theda Clark Surgery Center and Aurora Medical Center provide accessible healthcare services, while pharmacies like Walgreens and CVS are conveniently located for medication needs. For leisure activities, theaters like Oshkosh Cinema offer entertainment options, and parks such as Westhaven Circle Park provide opportunities for outdoor recreation. Additionally, transportation options are easily accessible with Pioneer Airport and Wittman Regional Airport nearby for travel convenience. Overall, this neighborhood presents a well-rounded and accommodating environment for seniors looking to establish roots in Oshkosh.
Heritage Oshkosh is located at 150 Aspire Lane, Oshkosh, WI 54904 in Winnebago County, Wisconsin
Heritage Oshkosh's comprehensive features effectively support residents with dementia and Alzheimer's disease by addressing their unique needs through personalized care. Assistance with dressing, bathing, and transfers ensures that individuals receive the help necessary for personal hygiene and mobility, fostering dignity and independence. Medication management is critical to maintain health stability, while meal preparation tailored to dietary requirements promotes nutritional well-being. Transportation arrangements for medical appointments ensure continuity of care, complemented by seamless coordination with healthcare providers for optimal treatment outcomes. Activities of daily living assistance enhances quality of life by engaging residents in routine tasks. The facility's 24-hour supervision offers peace of mind for families, knowing that their loved ones are secure at all times. Programs focused on mental wellness, specialized memory care programming, and support for mild cognitive impairment emphasize cognitive stimulation and emotional support, ultimately creating an environment where residents can thrive despite the challenges posed by memory-related conditions.
Heritage Oshkosh on seniors.fyi includes 9 photos including images showing interior, appliances, bathroom, kitchen, living room, windows, bedroom, decor, and more.
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