8774 South Mayhew Drive, Oak Creek, WI 53154
For more information about senior living options: (844) 490-3973
The caregivers give excellent care and individual attention with love. The leadership and staff are excellent, caring, and compassionate. Regan, the Director of Nursing, is amazing, easy to talk to, and truly cares about residents, their loved ones, and staff. The Azura Memory Care team is caring, attentive, and responsive to family questions and needs. Ariel's team recognizes new residents and does a great job welcoming them to the Oak Creek community. Irina and the Azura staff are kind, respectful, and dedicated to residents. The staff there are hospitable with top-notch people skills. The activities staff create many interesting experiences that keep residents engaged. The facility is clean, well-maintained, and the environment feels like home.
The ED is rude, disrespectful to staff, and unprofessional, causing staff to leave. Residents are not kept up to date due to severe understaffing, resulting in poor care. The ED lacks an open-door policy, rolls its eyes, yells, and uses vulgar language toward staff in front of families and residents. There are no supplies for staff to properly maintain residents' cleanliness. The facility is dirty and unkempt, with residents left unattended and even a puddle of urine under a chair. Azura Oak Creek is described as having terrible management and neglectful practices, with some staff neglecting residents while others post TikToks.Azura Memory Care in Oak Creek appears to be a place with sharply divergent experiences. On one hand, a number of reviewers raise serious concerns about leadership and day-to-day operations, including rude and unprofessional behavior from the executive director, inconsistent staffing, and cleanliness issues. On the other hand, many families sing loudly of compassionate caregivers, attentive nursing leadership, and a well-run memory care program that can make a real difference for residents and their loved ones. The contrast is stark enough that readers come away with a sense that the facility can be excellent in some circumstances but problematic in others, depending largely on which wing of the operation or which shift and manager a family encounters.
Several reviews directly criticize the ED, identified as Cariessa, for behavior that reviewers describe as disrespectful, unprofessional, and unreceptive. Comments describe an open-door policy as non-existent, with promises to return calls left unfulfilled and staff feeling dismissed. Allegations include staff being treated poorly, and the impression that the ED's demeanor - eye-rolling, yelling, and vulgar language - creates a tense atmosphere in front of residents, families, and even visitors. Some reviewers assert that the ED has contributed to high staff turnover, or at least a sense among staff that concerns are not addressed by corporate leadership. Combined with reports that residents look poorly kept, and that supplies for proper cleanliness and resident care are not readily available, these accounts paint a troubling picture of executive leadership at times.
Beyond the leadership concerns, there are vivid accounts of concrete cleanliness and safety problems. One reviewer described a large puddle of urine under a resident's chair and expressed fear that residents were left unattended for long periods due to under-staffing. Additional complaints include locked cleaning supplies that residents should be able to access or use, and an overall impression that the facility was not consistently up to standard in terms of maintenance and resident care. Taken together, these anecdotes suggest that, at least for some families and on certain days, the facility's environment can feel chaotic and unsafe, with residents not receiving prompt or thorough attention.
Amid the negative experiences, there are many powerful testimonials about the caregiving that does exist at Azura, particularly for residents with Alzheimer's disease or those in hospice. One reviewer spoke of their husband with Alzheimer's who was in hospice and described the care as more than expected, highlighting the "excellent care and individual attention with love" provided by the caregivers. This contrast - the same facility where others report neglect on some days - appears to reflect variability that families experience in different parts of the operation or at different times, rather than a single, uniform story.
Leadership and team dynamics emerge as a focal point in the more positive reviews. Regan, identified as the Director of Nursing, is repeatedly praised as amazing, approachable, and genuinely caring about residents, their families, and the staff. Several reviewers mention a seamless transition from one director (Elda) to another (Ariel), noting that care did not drop during leadership changes. Ariel is described as part of a team that welcomed new residents and helped ease trust issues during move-ins, with particular appreciation for the way her team recognizes and supports new residents' concerns. The sense that strong, compassionate leadership can profoundly affect the resident and family experience is a recurring theme in these accounts.
A number of reviews highlight specific staff members and structures that families found especially helpful. Irina and Jackie are frequently named for their kindness and engaging activity programs, which are credited with helping residents stay connected and stimulated. Families appreciate the responsiveness of the care staff to questions about medications, scheduling podiatry or psychiatry, and arranging palliative care or salon services. The Oak Creek location, and in particular the Mayhew Drive team, receives high praise for making residents feel at home, keeping rooms clean and sunny, and maintaining a supportive environment for both residents and families. The sense conveyed in these accounts is that, when the team is functioning well and leadership is aligned with a family-centered approach, Azura can be a lifeline for loved ones.
Several reviews go further to express deep gratitude for the overall experience at Azura Oak Creek. Descriptions of the facility as clean, welcoming, and well-organized are common, as are affirmations about the quality of food and the quality of life programs. Families recount moments of genuine connection - pictures and updates about residents' engagement, reports on how individuals are doing, and documentation of care plans that address medications, palliative care options, and social activities. In these narratives, Azura becomes not just a place of residence but a community where caregivers treat residents with dignity, respect, and genuine affection, particularly during hospice and end-of-life moments.
Yet, not all reviews end on such an affirmative note. A minority describe the Oak Creek operation as a problematic environment, citing terrible management and a perception that staff are sometimes more concerned with appearances or their own tasks than with resident safety. One reviewer explicitly calls Azura a "JOKE" and accuses management of prioritizing paychecks over residents, pointing to staff who allegedly neglect residents or engage in distracting activities like making TikTok videos instead of attending to those who need help. While this perspective is stark and scathing, it is presented alongside other accounts that acknowledge some staff members who are truly dedicated. This dichotomy underscores the ongoing tension reviewers feel between leadership stability and staff morale.
Taken as a whole, the collection of reviews for Azura Memory Care in Oak Creek presents a complex picture: the facility can be a place of exceptional, compassionate care under strong leadership and with a high-functioning caregiving team, particularly for residents with memory challenges or those in hospice. It can also feel mismanaged and under-resourced when leadership is challenged or when staffing levels and supply access are inconsistent. Families hoping to entrust loved ones to Azura should plan thoughtfully: visit multiple times, speak with different staff, observe interactions with residents, and inquire about staffing ratios, communication practices, and responses to concerns. The stories suggest that, with the right director, nursing leadership, and a caring front-line team, Azura can deliver the kind of attentive, home-like care families seek for their loved ones; however, there is also a clear warning that experiences can vary significantly depending on leadership and day-to-day circumstance.
24 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (4 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Azura Memory Care Of Oak Creek II is an assisted living community located in the peaceful neighborhood of Oak Creek, WI. Our community offers a range of amenities to ensure the comfort and convenience of our residents. Each apartment is fully furnished, complete with cable or satellite TV and Wi-Fi/high-speed internet access. Residents can enjoy delicious meals in our restaurant-style dining room or choose to cook their own meals in their personal kitchenette.
Our caring staff is available 24/7 to provide assistance with activities of daily living, including bathing, dressing, and transfers. We also offer specialized care for those with diabetes, ensuring they receive a proper diet and medication management. Mental wellness programs are provided to support the emotional well-being of our residents.
At Azura Memory Care Of Oak Creek II, we believe in maintaining an active and engaging lifestyle for our residents. Our community features beautiful outdoor spaces where residents can relax and enjoy the fresh air. In addition, there is a small library and scheduled daily activities that are resident-run, providing opportunities for social interaction and intellectual stimulation.
We understand the importance of accessibility to essential services. With numerous parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals nearby, our residents have easy access to all necessary amenities.
At Azura Memory Care Of Oak Creek II, we strive to create a nurturing environment where individuals can age with dignity and receive personalized care tailored to their specific needs.
Azura Memory Care Of Oak Creek II is located at 8774 South Mayhew Drive, Oak Creek, WI 53154 in Milwaukee County, Wisconsin
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