Respect Care Inc - Wauwatosa

Pros

• Dr Daniels, nurse, and desk staff are professional, well-organized, caring, and efficient.
• The gynecologic oncology care team is supportive and consistently there for patients through difficult times.
• The doctors keep patients informed about what's going on in their bodies and the medicines they're taking.
• All employees treat patients with respect.
• The staff are helpful with diabetes care.
• The staff were excellent.
• The doctors and nurses are respectful, professional, and courteous.
• The staff make patients feel comfortable.
• The clinic has very nice staff and wonderful doctors.
• The urgent care staff were spectacular, welcoming, and empathetic.

Cons

• The EP staff are rude, disrespectful, and seem led by an underqualified manager.
• The overall process is chaotic and disorganized, with poor communication and coordination, suggesting patient care isn't the priority.
• The Suite 520 neurology receptionist is nasty and unfriendly, often hanging up on callers.
• The second-floor vaccination clinic is understaffed, leading to long waits and poor patient flow.
• A patient waited almost an hour for a depo shot with no updates or in-room attention.
• The urgent care experience is described as the worst, with extra co-pays billed separately and concerns about profit over patient care.
• There are reports of incompetent staff and subpar care, described as prioritizing profits over people.
• A billing issue alleged Ascension ruined a patient's credit by sending a bill to collections after more than a year without prior notice.
• A receptionist's rude response when asking about wait times deterred a prospective patient.

Review

Across these reviews, there is a strong theme of professional, compassionate care from many Ascension teams, especially from the gynecologic oncology group, nurses, and front-desk staff. Several patients describe encounters with Dr Daniels, his nurse, and the administrative team as a model of what good medical care should feel like: professional, well-organized, courteous, and efficient even when time is tight. One patient declared that limited time did not diminish the quality of attention and care, underscoring how a well-run team can maintain a calm, capable posture even when schedules are packed.

Several people celebrate the gynecologic oncology care they have received. For those facing frightening diagnoses, the team is described as a steady presence through the scariest days, with many patients now cancer-free and still supported by their providers. There is a strong sense that the relationship and trust built with the doctors and nurses are not only about treatment, but about belonging to a team that helps patients thrive beyond the illness. The communication from doctors about what is happening in the body and about medications is repeatedly praised, along with ongoing support for other health needs - one patient notes how well they are helped with diabetes as well.

Positive experiences extend beyond oncology to general clinic interactions and long-standing relationships with Ascension. Many reviewers highlight respectful, friendly staff across the board, from registration to lab work, and describe a care environment where kindness and professionalism are the norm. Some patients emphasize that "everyone here is so nice and caring" and that the team creates a comfortable, reassuring atmosphere. A number of specific clinicians receive praise for their competence and patient-centered approach, including Dr Reichel, Dr Quintana, Dr Singh, and a variety of staff who are described as thorough, prompt, polite, and easy to trust. The sense of belonging to a respectful, well-functioning clinic is a common thread, with some patients noting how even routine or routine-laden visits feel more personal when the team communicates clearly and treats them like partners in care.

Yet the reviews also reveal the frustrations that can come with large health systems. Delays in scheduling, long waits, and occasional miscommunications are mentioned. One reviewer felt the overall experience was wonderful, but the visit was delayed by about a half hour, and others explain that high patient volume can lead to wait times and the perception that staff are overwhelmed. Several patients acknowledge that the sheer number of people needing care - especially among older or sicker populations - can strain the system, but many of them still appreciate the compassionate care they receive even when the logistics aren't perfect. The sentiment is that well-meaning staff and skilled clinicians can coexist with imperfect processes.

Negative experiences center on organizational and interpersonal frustrations: one patient describes a chaotic preoperative process, with conflicting information about required appointments, prescription records, and pre-op logistics that culminated in a decision to seek care elsewhere. This reviewer contrasts the experience with a more efficient, patient-centered care at Froedtert, where care felt more streamlined and responsive. Other reviewers report friction with reception and administrative staff in certain departments, including concerns about rude or unhelpful behavior from some receptionists. A few comments mention specific individuals in ways that emphasize negative impressions, such as a neurology receptionist described as unfriendly, and other accounts of rude treatment or dismissive communication over the phone. While these voices are fewer, they persist as reminders that frontline experiences can color the overall perception of a health system.

Urgent care experiences show a mix of stellar care and frustrating billing or wait-time issues. Several reviewers praise urgent care staff as warm, empathetic, and thorough, with no-wait experiences, clean facilities, and the option to book online - leading to a sense of confidence in having a reliable local option for urgent needs. On the other hand, some accounts describe long waits, perceived under-staffing on specific floors (notably for a vaccination clinic), and suggestions that the glass-front reception setup makes it harder to track arrivals. These observations point to gaps that can arise in high-demand settings, where patient flow and staff capacity do not always align with patient expectations.

Billing and financial interactions also feature prominently in these narratives. A recurring concern is the risk of surprises in charges, with one reviewer recounting a deferred bill that ended up in collections after a year and a half, despite the hospital's claim of paid status for the underlying care. This story underscores how billing processes can outpace patient understanding and memory, creating anxiety and distrust even when clinical care has been positive. The combination of excellent clinical care with less consistent administrative and billing experiences leaves some patients feeling torn - grateful for the clinicians who helped, yet frustrated by disjointed systems that complicate what should be straightforward financial matters.

In sum, the thread running through these experiences is clear: many patients feel deeply cared for by skilled clinicians and supportive, respectful staff who show up with professionalism and empathy. They praise the strong doctor-patient relationships, the detailed explanations of health status and treatments, and the sense of teamwork that helps patients feel more secure in their care. At the same time, systemic challenges - delays, communication gaps, inconsistent reception experiences, and billing complexities - highlight the tensions inherent in large health systems. The overall picture is one of dedicated, compassionate clinicians who often deliver outstanding care, tempered by occasional organizational hiccups that can color even otherwise positive experiences.

This part of Wauwatosa, Wisconsin, offers a convenient and accessible location with a variety of amenities nearby. With multiple pharmacies including Walgreens and CVS Pharmacy within close proximity, access to healthcare services is readily available. The area also boasts a selection of diverse dining options such as Leff's Lucky Town and Liquid Johnny's for those looking to enjoy meals out. For medical needs, there are several hospitals and physicians' offices nearby, including Froedtert Hospital and Aurora Health Center. Additionally, there are places of worship and parks for recreational activities like Hoyt Park and Wil-O-Way Underwood Park. Public transportation options are also convenient with the Milwaukee Intermodal Station just four miles away. Overall, this area provides a well-rounded environment for senior living with easy access to essential services and recreational opportunities.

Pharmacies

• Walgreens (0 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (1.6 miles)
• Swan Service-U Pharmacy (1.9 miles)
• Walgreens (1.9 miles)
• Walgreens (2.1 miles)
• Walgreens (2.4 miles)

Restaurants

• Leff's Lucky Town (0.4 miles)
• Bull Shooter Saloon (1.4 miles)
• Liquid Johnny's (1.5 miles)
• Taco Bell (2.1 miles)
• Paulie's Pub & Eatery (2.3 miles)
• McDonald's (2.3 miles)
• O'Connor's Perfect Pint (2.4 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (1.3 miles)
• Starbucks (3.4 miles)

Hospitals

• Aurora Psychiatric Hospital (0.7 miles)
• Froedtert Pavilion (1.4 miles)
• Wheaton Franciscan - St. Joseph Campus (2.1 miles)
• Aurora Sinai Medical Center (3.4 miles)
• Rogers Memorial Hospital (4.2 miles)
• Aurora St Luke's Medical Center (4.5 miles)
• Surgicenter - Children's Wisconsin (4.8 miles)

Places of Worship

• Honey Creek Church (1.2 miles)
• Northwest Baptist Church (3.8 miles)
• Redemption Lutheran Church (5.1 miles)

Physicians

• Froedtert Clinical Cancer Center (1.5 miles)
• Froedtert Hospital (1.5 miles)
• Aurora Health Center (2.7 miles)
• Aurora Advanced Healthcare (3.5 miles)
• Maplewood Center (4.2 miles)
• Lincoln Avenue Clinic (4.2 miles)
• Oklahoma Pediatrics-Children's Wisconsin (4.8 miles)

Parks

• Hoyt Park (1.5 miles)
• Wil-O-Way Underwood Park (2.4 miles)
• West Allis West Milwaukee Recr (3.2 miles)
• Red Arrow Park (4.3 miles)
• Paliafito Park (4.4 miles)
• Elm Grove Village Park (4.4 miles)
• Greenfield Park (4.5 miles)

Transportation

• Milwaukee Intermodal Station (4 miles)