1220 Dewey Avenue, Wauwatosa, WI 53213
For more information about senior living options: (844) 490-3973
Doctors, nurses, and therapists show they care and listen. Ms. Felicia's food is FIRE and she is described as a wonderful human being. The nurse Jess is extremely relatable and makes patients feel seen; she's a great resource and an inspiration for sobriety. The amenities are fantastic and comfortable. The ability to bring in your own pillows and blankets makes it feel like a home away from home. Felicia and Randy were great food service workers. A reviewer who stayed there a year and a half ago remains sober. The program can be beneficial for those who engage in their care and attend meetings.
Aides were described as dismissive, with some snickering and laughing at patients, making them feel like lesser people. A nurse/psychiatrist named Mary was called very unprofessional and rude, with calls for her to be fired. Management and many nurses/psychiatrists were reported to leave by 3 pm, leaving patients with few answers or resources. The center was seen as mainly stabilizing patients and then discharging them without real resources, offering only referrals to other services. A group leader (referred to as Mitch) was described as controlling and invasive, causing a patient to feel shame. The programming was chaotic and inconsistent, lacking clear leadership and individualized, therapeutic approaches. The Dewey Center was criticized as unsafe and overly judgmental, with some recommending monitoring staff and even calling for the facility to be shut down.The collection of experiences from this addiction treatment center paints a starkly mixed picture. On one hand, there are strong affirmations that with genuine engagement and commitment, recovery is possible, and the staff can be supportive. Several reviewers recount meaningful moments of care from doctors, nurses, and therapists, and they emphasize that sobriety is largely shaped by the patient's own effort and dedication. A recurring thread is the value of taking an active role in treatment: showing up, participating in groups, and building a plan for life after discharge. Some patients describe tangible positive outcomes, including sober years after leaving the program and the sense that the facility provided a solid foundation to rebuild a more stable life. Praise is also given for specific staff members and for the program's amenities, which helped some residents feel cared for and more at ease during a difficult process.
Within this positive frame, several reviewers highlight the personal touches that made a difference. The culinary staff, notably a person named Felicia, are remembered for meals that felt nourishing and enjoyable, contributing to a sense of normalcy during treatment. A nurse named Jess is described as relatable and genuinely inspiring, someone who made patients feel seen and capable of envisioning a future beyond addiction. The tangible comforts - bringing in personal pillows and blankets, and the sense that the facility could feel like a "home away from home" - are mentioned as small but meaningful factors that supported a more bearable stay. These accounts also emphasize family involvement and the importance of advocating for one's own care.
Even among the more favorable voices, there is recognition that treatment success depends heavily on donor follow-through, continued engagement, and the patient's internal resolve. Several reviewers stress that the center's effectiveness is not guaranteed by the program alone; it requires the patient to actively participate, seek resources, and stay connected with support networks after discharge. In some cases, people describe a lasting impact: staying sober for extended periods after a 28-day inpatient stay and feeling that the experience planted seeds for ongoing improvement. The positive reflections are often tempered with reminders that recovery is an ongoing process that extends beyond the walls of the facility.
However, a substantial portion of the feedback centers on significant concerns about management, staffing, and the overall quality of care. A number of reviewers report unprofessional or dismissive behavior from certain staff members, with specific mentions of a nurse or psychiatrist named Mary who was described as rude and unprofessional, and a group leader named Mitch who could come across as controlling or intrusive. There are vivid complaints about staff turnover and leadership absence - stating that managers, psychiatrists, and many nurses leave by 3 pm - leaving patients without timely access to guidance or answers. Some reviewers describe a culture in which patients feel judged, talked about behind their backs, or treated as less than others, particularly by aides who seemed less understanding of the fact that residents are dealing with serious illness. The sense of safety and dignity in the treatment environment is called into question in several comments, with recurring notes about staff who "snicker," laugh at patients, or otherwise fail to create a consistently respectful atmosphere.
Several accounts focus on the organizational and procedural aspects that left reviewers frustrated. Critics describe the intake and assessment processes as impersonal or inconsistent, with complaints about being steered toward longer programs for financial reasons, and a sense that patients do not always have meaningful input into their own treatment plans. Some reviewers recount intense or even invasive questions during group settings, where personal disclosures are made in front of large groups, and where boundaries or confidentiality can feel unclear. Complaints extend to the structure of the program - particularly in the PHP setting - where there is a perception of "hospital-like" quantity over quality, a heavy emphasis on daily paperwork, routine lab tests, and the sense that the program's design prioritizes throughput over individualized, compassionate care. In one account, a patient described the experience as more about keeping people occupied than delivering practical, personal growth, with some group leaders failing to manage distractions or to address a participant's discomfort.
The criticisms also reach into the practical realities of daily life within the center. Several reviewers describe the environment as disjointed and inconsistent, with claims that programming is "all over the place," and that there is a lack of clear leadership or accountability. The sense that support resources are limited - such as pathways to aftercare, fewer available referrals, and reliance on outside organizations like CARS for continued help - further colors the overall impression of a system that struggles to provide comprehensive, seamless continuity of care. Some parents and family members are particularly distressed by reports that their loved ones did not receive timely medications or adequate aftercare planning, and there are stories that underscore variations in the quality of care from one unit or clinician to another.
Beyond the internal dynamics, there are also broader, more cautionary notes about the center's role within a larger treatment ecosystem. A few reviewers raised concerns about the center's approach to treatment, suggesting a mismatch between patients' needs and the program's offerings, and expressing doubts about the center's ability to address underlying causes of addiction in a sustained way. Some stories touch on problematic interactions that feel controlling or stigmatizing, including uncomfortable requests about attire or personal boundaries, and a few accounts of individuals feeling personally harmed or embarrassed by staff conduct. There is also apprehension about the potential for manipulation or mismanagement in more restrictive settings, such as juvenile programs or other youth-focused facilities, where the dynamics and oversight may differ from adult treatment experiences.
In summation, the tapestry of reviews reflects a facility with both genuine strengths and meaningful shortcomings. For some, the center is a lifeline that catalyzes sobriety, supported by attentive staff, comfortable amenities, and a culture of patient engagement. For others, the course of treatment can feel uncertain or even hostile, marred by inconsistent leadership, unprofessional conduct, and gaps in resources or aftercare. The overarching message is nuanced: recovery can be possible here, especially for patients who are proactive, engaged, and equipped to advocate for themselves, but potential entrants should approach with eyes open, seek detailed information about current staffing and program structure, and prepare to navigate a system that can be highly variable from day to day and unit to unit. Recommendations from reviewers consistently stress the importance of involvement, both personal and familial, and of maintaining realistic expectations about what the center can and cannot provide in terms of healthcare, support, and long-term recovery planning.
15 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (9 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Dewey Center, located in Wauwatosa, WI, is an assisted living community that offers a range of amenities and care services to its residents. The center provides a comfortable and fully furnished living environment, with a dining room where residents can enjoy meals prepared by the staff.
In addition to the indoor facilities, the Dewey Center also offers outdoor space for residents to relax and enjoy nature. Wi-Fi and high-speed internet access are available throughout the community, ensuring that residents can stay connected with their loved ones.
The care services provided at the Dewey Center include assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with healthcare providers to ensure that residents receive proper medical care. Special dietary restrictions, including diabetes diet, are accommodated in meal preparation and service. Medication management is also provided to assist residents in maintaining their health.
Transportation arrangements for medical appointments are made by the center, allowing residents to easily access necessary healthcare services. Additionally, there are several nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals for added convenience.
To promote an active lifestyle and socialization among residents, the Dewey Center offers scheduled daily activities for participation. These activities aim to engage residents and provide opportunities for companionship within the community.
Overall, the Dewey Center provides a comprehensive assisted living experience with its array of amenities and care services. It aims to create a comfortable and supportive environment where residents can thrive while receiving personalized assistance as needed.
Dewey Center is located at 1220 Dewey Avenue, Wauwatosa, WI 53213 in Milwaukee County, Wisconsin
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