Health Network of Wisconsin in Wauwatosa, WI

Pros

• Dr. Burrell is excellent; the procedures are pain-free and she is friendly and funny.
• Her staff are awesome and proactively assist, including coordinating insurance and costs before treatment.
• Dr. Burrell is an outstanding clinician and diagnostician, delivering excellent care.
• She is the absolute best, performing gum grafts with care and helping patients through anxiety with kindness and respect.
• The practice shows professional, genuine care from Dr. Burrell and her team.
• Renita Burrell is a fantastic dentist; she is kind, upbeat, and gracious.
• She has a calming presence, explains everything clearly, and goes above and beyond for her patients.
• Dr. Burrell and her hygienists are friendly, thorough, and dedicated to patient well-being.

Cons

• The service is poor and the reception staff are unfriendly.
• There were repeated delays because the office failed to respond to paperwork requests.
• The X-rays were grainy and unclear, making it difficult to assess the problem.
• Using the restroom at the office was a hassle, with a locked door and probing questions required.
• The front office management is unprofessional and rude, and appointment scheduling has deteriorated.
• The office charges a $25 cancellation fee and the voicemail is often full for weeks.

Review

Health Network of Wisconsin in Wauwatosa is best suited for families seeking highly skilled periodontal care delivered with warmth and reassurance. The practice around Dr. Burrell is repeatedly praised for gum grafts, bone grafts, implants, and other complex procedures that require precision and confidence. Patients with anxiety about dental work consistently report that Dr. Burrell explains every step, answers questions thoroughly, and keeps the experience calm and supportive. The combination of strong clinical credentials, evidenced by a high level of expertise and ongoing professional involvement, with a friendly, attentive staff creates a foundation where difficult procedures feel manageable rather than intimidating. This is where technical mastery meets genuine care.

However, alternatives should be considered by families prioritizing administrative consistency and straightforward billing. A number of reviews flag problematic front-desk behavior and communication gaps, including delayed messages to Dr. Burrell and difficulties scheduling. Some patients describe voicemail backlogs, abrupt changes to policies, and even perceived unfriendliness at the front line. For a family that needs predictable appointment timings, quick confirmation of costs before procedures, or frictionless transfer of records to other doctors, these administrative quirks can become real impediments. In short, the clinical value is high, but the calendar and the inbox do not always keep pace.

Yet the positives do not vanish under scrutiny. The practice earns loyalty from patients who report pain-free procedures, patient-centered explanations, and rapid responsiveness when questions arise, often with weekend check-ins or quick calls back. Staff hygienists are described as skilled and thorough, and patients repeatedly note the calm, respectful approach that helps ease anxiety. The ability to handle emergencies promptly and the proactive follow-up visits reinforce confidence that complex care won’t be left to chance. In essence, the surgical outcomes and the empathetic bedside manner form a powerful offset to the less reliable administrative pieces.

Where the mix tilts, the financial and logistical realities become the deciding factor. Insurance coverage can also complicate decisions; some patients report that cleanings by a periodontist are not covered by their plan anymore, which elevates out-of-pocket costs. The public-facing experience, especially at the front desk, has shaped some patients’ willingness to endure the administrative friction if the care remains consistently excellent. The existence of strong, positive testimonials about Dr. Burrell does not erase the practical headaches described by others. Families must weigh the certainty of surgical skill against the potential for scheduling headaches and billing surprises.

To optimize the experience, prospective patients should approach with a concrete plan. Secure a dedicated point of contact, request a written cost estimate before any procedure, and confirm how records will be shared with other providers. Ask about prompt notification if scheduling changes occur, and consider building in contingency time for post-operative questions. If a family has a tight calendar or relies on insurance plans with limited coverage for periodontal work, this is a place to verify those economics up front. A trial visit to gauge the office rhythm, especially the front desk’s responsiveness, can prevent longer-term frustration.

Bottom line: Health Network of Wisconsin offers outstanding periodontal care delivered by a practitioner who many patients describe as exceptionally capable and compassionate. The strongest selling point is the surgeon’s skill, the calming environment, and the thorough, patient-focused communication that makes complex procedures tolerable and, often, pleasantly as pain-free as possible. The unavoidable caveat is the administrative reality, the scheduling fragility, inconsistent front-desk service, and potential cost uncertainties, that can transform a superb clinical experience into a logistical puzzle. For families with complex periodontal needs and a preference for high clinical standards, this is a premier option worth pursuing. For those who prize frictionless admin above all, it may be prudent to explore alternatives within the network or elsewhere.

This part of Wauwatosa, Wisconsin offers a convenient and accessible location with a variety of amenities nearby suitable for senior living. There are several pharmacies in the vicinity, making it easy to access medication and healthcare services. A selection of restaurants is available for dining out, with options ranging from fast food to casual dining. Parks and green spaces provide opportunities for outdoor recreation and relaxation. Medical facilities, including hospitals and physicians' offices, are located nearby for healthcare needs. Additionally, cafes offer a cozy spot for socializing or enjoying a cup of coffee. Places of worship cater to spiritual needs and theaters provide entertainment options. Overall, this area offers a well-rounded community with essential services within reach for seniors looking to settle in Wauwatosa.

Pharmacies

• Walgreens (0.3 miles)
• Swan Service-U Pharmacy (1.1 miles)
• Walgreens (1.8 miles)
• Walgreens (2.1 miles)
• Aurora Pharmacy (2.4 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (2.9 miles)

Restaurants

• McDonald's (0.8 miles)
• Sluggo's Sports Pub & Grill (1.4 miles)
• Culver's (1.8 miles)
• McDonald's (1.8 miles)
• Chick-Fil-A (2 miles)
• Leff's Lucky Town (2.6 miles)
• Checkers (2.8 miles)

Parks

• Wil-O-Way Underwood Park (0.8 miles)
• Hoyt Park (1.4 miles)
• Elm Grove Village Park (2 miles)
• Dousman Stage Coach Inn Museum (3.3 miles)
• Greenfield Park (4 miles)
• Imperial Estate Park (5.1 miles)
• West Allis West Milwaukee Recr (5.1 miles)

Physicians

• Aurora Advanced Healthcare (1 miles)
• Aurora Health Center (1.4 miles)
• Froedtert Hospital (2 miles)
• Froedtert Clinical Cancer Center (2.1 miles)
• Wheaton Franciscan Medical Group (2.6 miles)
• Lincoln Avenue Clinic (4.3 miles)
• Drs. Roy and Associates (4.5 miles)

Hospitals

• Froedtert Pavilion (2.1 miles)
• Aurora Psychiatric Hospital (2.3 miles)
• Wheaton Franciscan - St. Joseph Campus (3.7 miles)
• Rogers Memorial Hospital (4.3 miles)
• Surgicenter - Children's Wisconsin (5.4 miles)
• Ambulatory EEG Recordings (5.9 miles)
• Aurora Sinai Medical Center (6.3 miles)

Cafes

• Starbucks (2.2 miles)
• Starbucks (2.6 miles)
• Starbucks (3.4 miles)
• Starbucks (5.4 miles)
• Starbucks (6.3 miles)

Places of Worship

• Northwest Baptist Church (2.5 miles)
• Honey Creek Church (2.5 miles)
• Redemption Lutheran Church (4.7 miles)

Theaters

• Silverspot Cinema - The Corners of Brookfield (6.1 miles)

Transportation

• U-Haul Moving & Storage (6.7 miles)