5835 North 78 Th Street, Milwaukee, WI 53218
For more information about senior living options: (866) 208-4318
Overall Review of Grace Supportive Living Services - 78 Th Street
Cons
The owner is rude and won't pay her staff.- The woman who runs the business is very unprofessional, rude, and has no patience for people.
- This company is not recommended.
Review
Grace Supportive Living Services at 78 Th Street in Milwaukee is best suited for families that can tolerate a lean operation with challenging management dynamics and are prepared to take an active, hands-on role in oversight and care coordination. The reviews paint a picture of a small operation where leadership behavior and staff relations appear unreliable, and where residents’ day-to-day experience hinges on how closely families monitor the situation. In practice, this is a community that may function for those who are willing to step in as a de facto supervisor, advocate, and problem-solver to supplement what the administration delivers.
Those who should consider alternatives are families prioritizing consistently professional leadership, predictable staffing, and respectful, responsive resident interactions. If the care environment is expected to be steady, patient, and well-coordinated, other options are likely to deliver a more reliable experience. The combination of suggestions about unprofessional management and strained staff relations raises red flags for families seeking peace of mind about daily routines, safety, and dependable communication.
The limited publicly available positives (two five-star marks) hint at some perceived benefits, but the lack of detail makes those positives difficult to leverage in decision-making. The dominant notes across the reviews focus on a single administrator described as rude, unprofessional, and lacking patience, with explicit concerns about how staff are treated and paid. When the owner’s conduct is identified as the primary barrier, the credibility of the entire care environment understandably comes into question, especially for residents who rely on steadier leadership and a respectful workplace culture to support consistent care.
These dynamics matter because they color every interaction, from caregiving routines to incident reporting and care planning. A management style perceived as dismissive or volatile tends to correlate with higher staff turnover, shorter tenures among caregivers, and inconsistent coverage, each of which undermines continuity of care. Even if basic services are offered, the combination of unstable staff and confrontational oversight makes it difficult to ensure that meals, medications, mobility assistance, and daily supervision occur with reliability and compassion. In short, the negative leadership signals significantly offset any potential benefits of a lean operation.
For families conducting due diligence, concrete steps are essential. Schedule back-to-back tours and observe how staff respond to questions about scheduling, care plans, and escalation protocols. Probe the owner’s communication patterns, the process for payroll and staff retention, and how complaints are resolved. Request current staff credentials, turnover rates, and details on caregiver-to-resident ratios during different shifts. Verify state licensure status and inspect any recent survey results, safety citations, or corrective action plans. Reach out to current residents or families for candid, time-stamped feedback, and demand written policies on resident rights, grievance handling, and staff development. These checks help separate theory from daily reality.
Bottom line: Grace Supportive Living Services is not a strong first choice for seniors who depend on stable leadership and consistently compassionate, professional care. The pattern of described management challenges and the resulting impact on staff stability suggest greater risk than reassurance. Alternatives with verifiable, respectful leadership, reliable staffing, and clear, resident-centered practices should be prioritized. If exploring this community, approach with a strict, time-bound trial, insist on transparent oversight, and insist on strong, written care agreements that address staffing, accountability, and escalation procedures.
4 resident community capacity
Assisted Living
Board and Care Home
Memory Care
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
General Mitchell International (13 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Hospice waiver
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Comprehensive memory care and daily living support with 24-hour supervision, medication management, and coordinated transportation.
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