Grace Supportive Living Services - 78 Th Street is an assisted living and memory care community in Milwaukee, WI.
Information last verified:
5835 North 78 Th Street, Milwaukee, WI 53218
For more information about senior living options: (866) 208-4318
The owner is rude and won't pay her staff. The woman who runs the business is very unprofessional, rude, and has no patience for people. This company is not recommended.Grace Supportive Living Services at 78 Th Street in Milwaukee is best suited for families that can tolerate a lean operation with challenging management dynamics and are prepared to take an active, hands-on role in oversight and care coordination. The reviews paint a picture of a small operation where leadership behavior and staff relations appear unreliable, and where residents’ day-to-day experience hinges on how closely families monitor the situation. In practice, this is a community that may function for those who are willing to step in as a de facto supervisor, advocate, and problem-solver to supplement what the administration delivers.
Those who should consider alternatives are families prioritizing consistently professional leadership, predictable staffing, and respectful, responsive resident interactions. If the care environment is expected to be steady, patient, and well-coordinated, other options are likely to deliver a more reliable experience. The combination of suggestions about unprofessional management and strained staff relations raises red flags for families seeking peace of mind about daily routines, safety, and dependable communication.
The limited publicly available positives (two five-star marks) hint at some perceived benefits, but the lack of detail makes those positives difficult to leverage in decision-making. The dominant notes across the reviews focus on a single administrator described as rude, unprofessional, and lacking patience, with explicit concerns about how staff are treated and paid. When the owner’s conduct is identified as the primary barrier, the credibility of the entire care environment understandably comes into question, especially for residents who rely on steadier leadership and a respectful workplace culture to support consistent care.
These dynamics matter because they color every interaction, from caregiving routines to incident reporting and care planning. A management style perceived as dismissive or volatile tends to correlate with higher staff turnover, shorter tenures among caregivers, and inconsistent coverage, each of which undermines continuity of care. Even if basic services are offered, the combination of unstable staff and confrontational oversight makes it difficult to ensure that meals, medications, mobility assistance, and daily supervision occur with reliability and compassion. In short, the negative leadership signals significantly offset any potential benefits of a lean operation.
For families conducting due diligence, concrete steps are essential. Schedule back-to-back tours and observe how staff respond to questions about scheduling, care plans, and escalation protocols. Probe the owner’s communication patterns, the process for payroll and staff retention, and how complaints are resolved. Request current staff credentials, turnover rates, and details on caregiver-to-resident ratios during different shifts. Verify state licensure status and inspect any recent survey results, safety citations, or corrective action plans. Reach out to current residents or families for candid, time-stamped feedback, and demand written policies on resident rights, grievance handling, and staff development. These checks help separate theory from daily reality.
Bottom line: Grace Supportive Living Services is not a strong first choice for seniors who depend on stable leadership and consistently compassionate, professional care. The pattern of described management challenges and the resulting impact on staff stability suggest greater risk than reassurance. Alternatives with verifiable, respectful leadership, reliable staffing, and clear, resident-centered practices should be prioritized. If exploring this community, approach with a strict, time-bound trial, insist on transparent oversight, and insist on strong, written care agreements that address staffing, accountability, and escalation procedures.
4 resident community capacity
Assisted Living
Board and Care Home
Memory Care
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
General Mitchell International (13 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers Coordination with health care providers Dementia waiver
Diabetes diet
Hospice waiver
Meal preparation and service
Medication management
Mental wellness program Mild cognitive impairment
Special dietary restrictions Specialized memory care programming
Transportation arrangement (medical)
Transportation to doctors appointments Diabetes diet Special dietary restrictions Community-sponsored activities Scheduled daily activitiesGrace Supportive Living Services is an assisted living community located on 78th Street in Milwaukee, WI. We offer two types of care: board and care home, as well as memory care for those with dementia or Alzheimer's disease.
Our community provides a range of amenities to ensure a comfortable and enjoyable living environment for our residents. These include a spacious dining room where nutritious meals are served, fully furnished accommodations, a beautiful garden to relax and spend time outdoors, housekeeping services to maintain cleanliness, move-in coordination to make the transition into our community seamless, access to Wi-Fi/high-speed internet for staying connected with loved ones, and telephone services.
We prioritize the well-being and health of our residents by offering various care services. Our dedicated staff is available to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure comprehensive care for our residents. Additionally, we offer specialized programs for those with mild cognitive impairment or dementia, including memory care programming tailored to their specific needs.
At Grace Supportive Living Services, we understand that each resident has unique dietary requirements. Therefore, we provide special dietary restrictions options to meet individual needs. Medication management is also available to ensure medications are taken correctly.
To enhance social interaction and engagement among residents, we offer scheduled daily activities for everyone to enjoy. Nearby the community are numerous amenities such as cafes, parks, pharmacies, restaurants, places of worship, hospitals, and transportation options that make it convenient for residents and their families.
With our compassionate staff and comprehensive range of services and amenities, Grace Supportive Living Services provides a safe and supportive environment for seniors who require assistance with daily tasks or have memory-related conditions.
Grace Supportive Living Services - 78 Th Street is located at 5835 North 78 Th Street, Milwaukee, WI 53218 in Milwaukee County, Wisconsin
The features offered by Grace Supportive Living Services - 78th Street are integral to providing comprehensive memory care for residents with dementia or Alzheimer's disease. Assistance with dressing, bathing, and transfers ensures that residents maintain personal hygiene and dignity, while 24-hour supervision provides safety and peace of mind for both residents and families. Medication management and meal preparation tailored to individual dietary needs support overall health and well-being. The facility's coordination with healthcare providers ensures that medical needs are met promptly, while transportation arrangements facilitate access to necessary medical appointments. Specialized memory care programming, along with activities of daily living assistance, fosters engagement and helps residents build connections despite cognitive challenges. Additionally, the mental wellness program addresses emotional health, reinforcing a holistic approach to care that recognizes the unique needs of individuals experiencing mild cognitive impairment or advanced dementia.
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