6110 West Donges Lane, Brown Deer, WI 53223
For more information about senior living options: (866) 208-4318
Overall Review of Community Supportive Home Care I
Pros
The company is a good place to work.- The staff is very helpful.
Cons
The office staff is described as incompetent and incredibly unprofessional, with incorrect paychecks and inconsistent answers from different people.- The place is labeled as the worst, with claims that workers were fired for attending a funeral and the company denying responsibility for damages.
- They are told outages will be followed up, but staff consistently say there is no one available when contacted.
- There is a pattern of missing scheduled services for weeks; only one day of service is delivered despite multiple scheduled days.
- The phone system is unresponsive: supervisors' lines are always full, the main line is hard to reach, and voicemail piles up, indicating disorganization.
- Payroll issues arise from mis-sent documents (faxing to the wrong number), leading to months of unpaid or delayed pay.
Review
This community is best suited for families that can function as the primary care coordinator, with the capacity to monitor daily operations closely and intervene quickly if service delivery stalls. In practice, that means a capable family member or hired advocate who will stay on top of scheduling, payroll, and caregiver assignments, and who can step in to troubleshoot when coverage falls through. It is not the right fit for seniors who depend on dependable, predictable visits and clear, consistent communication from a capable office. Anyone seeking a hands-off arrangement or a high level of reliability without direct oversight should look elsewhere.
Those considering alternative options should prioritize agencies with flawless communication channels, transparent billing processes, and guaranteed visit times. If a seamless, predictable schedule and straightforward payroll are non-negotiable, this provider is unlikely to meet those criteria. Potential enrollees should compare with other home-care outfits known for punctuality, proactive supervisor reach, and robust backup plan for missed visits. For families seeking long-term, low-stress arrangements, a move toward a well-established agency or even a transition to an assisted living setting may yield more peace of mind.
The limited, positive feedback centers on individual caregivers who are helpful when present, and on the notion that some staff truly care. However, these glimmers of good intent fail to counterbalance the pervasive operational flaws. The strongest takeaway is that personal qualities of certain workers do not compensate for systemic weaknesses in office accountability, scheduling discipline, or reliable service deployment. In practical terms, the care experience hinges more on day-to-day luck than on a dependable program, which makes consistent planning difficult for families trying to maintain routine for a loved one.
Critical issues repeatedly surface in the reviews and translate into real-world risk: payroll errors and inconsistent answers from office staff, frequent scheduling gaps, and last-minute cancellations that leave essential tasks unmet. Instances of equipment damage or mismanaged belongings, coupled with unclear liability, further erode trust. Communication channels appear fragile, with supervisors often hard to reach and little clarity about who is responsible for coordinating care. A single telephone line and overwhelmed staff compound the frustration, making timely updates and issue resolution an uphill battle.
For families who still consider engagement, concrete guardrails should be established at the outset. Require a written service plan with defined visit times, a guaranteed coverage protocol for caregiver absences, and a direct, accountable supervisor contact. Insist on daily or per-visit confirmation until the pattern stabilizes, and demand a clear escalation path for disputes or service failures. Implement a payroll verification step with a designated contact and a policy that outlines remedies for late or erroneous payments. Bring in current client references and request a trial period with measurable benchmarks to test reliability before committing long-term.
Ultimately, the decision hinges on risk tolerance and oversight capability. The pattern of administrative disarray and inconsistent service outweighs the few redeeming caregiver qualities and the occasional positive staff interaction. If dependable scheduling, precise billing, and proactive, reachable management are non-negotiables, this community should be placed on the shortlist of alternatives while other providers with stronger track records are actively pursued. For families prepared to closely supervise care and to implement safeguarded processes, a cautious trial may be feasible, but the expectation should be set that failures in reliability can and do occur.
4 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
General Mitchell International (17 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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