Information last verified:
8115 West Herbert, Milwaukee, WI 53218
For more information about senior living options: (844) 490-3973
The facility is absolutely horrible and unprofessional. It is bed bug infested, has mice, and is filthy. The owner hires only family members and drug users who mistreat residents and she only cares about collecting money. Random men who are not certified change female residents. The place does not feed residents and is dirty. There are residents living there who are not sick or elderly. The building is falling apart and the place should be shut down immediately. The management is very poor, and staff talk down to residents. The bed bug infestation is ongoing and the rooms are nasty. The manager lets the third shift sleep on residents, causing nighttime falls and blames others. Sharon Butler is named as the manager who lacks compassion and argues with residents. It is an uncomfortable place to work, with concerns of improper practices and possible payoffs to the state despite violations.Acts Of Service Supportive Living in Milwaukee is best suited for a resident who can tolerate extreme operational risk and whose family will provide relentless oversight. The current accounts paint a picture of a facility struggling with basic safety, sanitation, and consistency in caregiving. In practical terms, it is not a good match for anyone who requires reliable daily meals, routine medication management, fall-prevention programs, or respectful, professional staff interactions. Families should anticipate a setting that may feel chaotic, with reports of pests and dirty conditions, and leadership that appears to be inconsistent or disengaged. In short, this community is not the go-to choice for typical assisted living needs.
Alternatives are strongly warranted for seniors who need regular supervision, consistent staffing, and clean, safe living spaces. If safety, hygiene, and predictable routines are non-negotiable, move toward well-reviewed assisted living communities or memory care facilities with transparent inspection histories. For families, the signal flags are clear: pest infestations, untrained staff interactions, and a building showing visible wear indicate red flags. Consider exploring locations with documented compliance, ample staffing, and proactive maintenance. In short, if any of these standards matter, alternatives should be prioritized.
The key pros are minimal in the available feedback, and any potential positives do not meaningfully offset the core failures. What could be a redeeming factor, resident camaraderie or a sense of community, appears insufficient in the face of pervasive safety and sanitation concerns. The narrative of residents being cared for by a close-knit group cannot compensate for unreliable meals, inconsistent medication oversight, and unsafe staffing practices. Reports of bed bugs, mice, dirty rooms, and a manager who allegedly allows unqualified individuals to attend to residents create tangible risks. Taken as a whole, the negatives overwhelmingly dominate, leaving little room for a prudent trade-off.
Maintenance and staffing gaps intensify the risk. Recurrent claims of mismanagement, unqualified personnel, and high turnover suggest basic routines, such as feeding residents, keeping rooms clean, and supervising nighttime hours, are unreliable. The accusation that a manager lacks compassion and blames others signals a culture that deprioritizes resident welfare. Even if residents can form a supportive micro-community, the facility’s infrastructure and governance appear unable to sustain that reality. This combination of poor maintenance, lax oversight, and alleged mistreatment is a clear red flag for anyone evaluating long-term care options.
Families evaluating options should demand concrete assurances: current licensing status and any enforcement actions, recent inspection reports, pest-control history, and a detailed plan for meals, medications, and incident reporting. Tour the building to observe cleanliness, living space condition, and whether staff interactions are respectful and professional. Ask about staff-to-resident ratios, caregiver qualifications, background checks, and on-site supervision during night shifts. Request references from current residents and families, and verify grievance processes. If verifiable, satisfactory responses cannot be produced, decline and pivot to facilities with a track record of safety, cleanliness, and compassionate care.
Bottom line: this Milwaukee community is not appropriate for seniors requiring dependable care, safety, and dignity. If viable alternatives exist within budget, they should be pursued immediately. For families willing to accept constant oversight and a readiness to intervene, a highly structured plan may mitigate some risk, but the burden remains substantial. Prospective residents should prioritize facilities with transparent governance, clean environments, robust meal service, and professional, licensed staff. In the decision-making process, this site should be treated as a last resort or a cautionary example, rather than a viable option for long-term assisted living.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (13 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Acts Of Service Supportive Living in Milwaukee, WI is a vibrant and comfortable assisted living community that provides top-notch care services and amenities for seniors. Residents can enjoy a variety of amenities including a spacious dining room where delicious meals are served, fully furnished accommodations, beautiful gardens, housekeeping services to ensure a clean living environment, and access to outdoor spaces for relaxation and recreation.
Moreover, residents have the convenience of telephone and Wi-Fi/high-speed internet services to stay connected with loved ones or explore the virtual world. The community also offers move-in coordination assistance to make the transition as smooth as possible.
The caring staff at Acts Of Service Supportive Living supports residents' daily activities such as bathing, dressing, transfers, and ensures coordination with healthcare providers for additional specialized care when needed. For those with specific dietary needs or restrictions like diabetes diet or special dietary requirements, carefully prepared meals are available. Medication management services are also provided to ensure proper administration of medications.
Transportation arrangements for medical appointments are made readily available, allowing residents to attend their doctors' appointments without any hassle. Additionally, scheduled daily activities keep residents engaged and entertained within the community.
Conveniently located near various amenities in Milwaukee, there are two cafes nearby for socializing or enjoying a cup of coffee with friends. Four parks provide opportunities for outdoor activities and enjoying nature. Fifteen pharmacies ensure easy access to medications and health supplies. Six physicians in close proximity cater to residents' medical needs swiftly. Nineteen restaurants offer diverse culinary experiences to explore. With one transportation option nearby, residents can easily travel around the area if desired. Three places of worship nearby allow residents to practice their faith conveniently. Lastly, four hospitals are within reach for any emergencies or specialized care requirements.
At Acts Of Service Supportive Living in Milwaukee, WI seniors can expect a warm and supportive environment that prioritizes their well-being while providing numerous amenities and care services designed to enhance their quality of life.
Acts Of Service Supportive Living is located at 8115 West Herbert, Milwaukee, WI 53218 in Milwaukee County, Wisconsin
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