4076 Kothlow Avenue, Menomonie, WI 54751
For more information about senior living options: (844) 490-3973
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The counselors are truly amazing along with each and every member of the staff. Trisha was a great counselor. Jeff was amazing. All the people here care about you and want to help you. The program that they run is second to none.
Management is criticized for ejecting patients for minor infractions and not supporting those who don't bow to counselors. There is a revolving door of inpatients being discharged within a week or less, which needs to be addressed. The staff are described as rude and unhelpful when asked simple questions. The facility is labeled a scam by some, accused of prioritizing insurance money over helping clients. The assessment system is described as broken and biased by insurance concerns. The RTW staff are accused of lacking medical training and of controlling medications. Communications are poor, with calls and emails often going unreturned or unanswered. The program is said to fail to deliver promised coping skills, housing, employment, and other supports. The rules seem inconsistent or arbitrary, leading to confusion and unfair treatment.A broad spectrum of experiences emerges from conversations about Arbor Place, with some people singing its praises and others warning about what they see as serious flaws. On one end of the scale, several reviewers describe life-changing outcomes, warm staff, and meaningful connections that helped them move forward. They recount supportive counselors, moments of hope, and a sense of community that felt genuinely caring. A few specific voices stand out: one person called it an awesome place where they met new friends and described staff as great; another praised a counselor by name and thanked the team for their professionalism; and yet another person said Arbor Place changed their life in a positive way, stating that "they changed my life" and that the work they did there helped them stay sober. The sentiment is clear: for some, the program provides tools, relationships, and a path to recovery that sticks.
But alongside the praise, there is a steady drumbeat of serious criticisms centered on management, consistency, and the perceived intent behind the services. Several reviews accuse the facility of a revolving door - patients who are admitted with hopes of lasting change are said to be kicked out within a week or so, sometimes for what are described as minor infractions. The implication in these accounts is that the institution's policies or its staffing levels may be ill-suited to provide stable, long-term care, leaving patients to cycle back through the door without a clear, gradual transition plan. Complaints like these paint a picture of a treatment center where the rules feel unevenly enforced and where patients feel destabilized by abrupt exits rather than supported through a constructive transition.
Financial and administrative concerns also surface prominently. A recurring theme is inconsistent billing practices and trouble with insurance timing. Reviewers recount being charged after services were supposedly covered, or having to navigate delays in refunds, sometimes around holidays when financial stress is already high. One account describes paying for an assessment with a credit card and then having charges processed again months later for therapy that was already covered by insurance, with a sense of frustration about refunds not being issued promptly. Communications issues are also noted - some patients report delayed or nonresponsive outreach, such as a call-back that took more than a day and a half, which in urgent situations can feel unacceptable when a family member is in immediate need of support.
Several reviews touch safety and the quality of care in ways that raise red flags for potential clients. One account mentions a dirty urine test left on the back of a toilet and links it to broader concerns about how active users are treated within the system, including questions about who controls medications and how access to medications is managed. Other readers describe experiences of long wait times for appointments and follow-up, as well as episodes where patients felt talked down to or treated with condescension. In some cases, the description extends to a sense that the program's assessment and treatment approaches are not aligned with the expectations of those seeking coping skills, employment assistance, housing support, or more holistic wellness strategies.
The staff dynamics and the atmosphere among the treatment teams also receive pointed criticism. Several reviewers specifically reference the RTW (return-to-work) staff as lacking medical training, while pointing out that some administrators or counselors communicate in ways that feel dismissive. One reviewer described a counselor as narcissistic and said that staff seemed more interested in preaching than meeting patients where they are in their addiction journeys. Conversely, other comments spotlight individual professionals who made a lasting positive impression. A number of voices highlight counselors and staff members who provided compassion, practical guidance, and encouragement - people like Trisha, who was praised for her positive impact, and Emma, who was singled out as "great." There are also mentions of staff who offered genuine, life-changing support, underscoring that the human element can be a strong, redeeming factor even amid broader programmatic concerns.
When it comes to the program's advertised goals - education on coping skills, relationships, employment, housing, and overall resilience - reviews diverge sharply. Some readers say the program delivers on its promises, helping participants to build a new life and develop tools for long-term sobriety. Other readers feel that the promised holistic approach falls short, describing experiences where basic life skills or practical supports were minimal or absent. A recurring thread is the perception that while some counselors and residents genuinely care, systemic constraints - staff shortages, uneven enforcement of rules, and inconsistent information - significantly detract from the potential benefits. In some accounts, people express gratitude for the chance to change their lives, while in others, frustration grows from what they see as overpromising and underdelivering.
A notable portion of the discussion centers on the feeling that Arbor Place can be a place of real transformation for some, and a place where people struggle to feel heard for others. The optimism of those who credit the program with giving them the tools to live without old habits sits alongside the warnings of those who feel misled, overcharged, or neglected. The same facility that receives praise for life-changing outcomes also attracts criticism for inconsistent experiences, uneven staff interactions, and questions about how policies are applied in real-world situations. This juxtaposition creates a complex, layered portrait of a program that means different things to different people, depending largely on individual staff cases, personal circumstances, and perhaps the particular time a person spends there.
For potential clients and families considering Arbor Place, the takeaway is nuanced. There are stories of profound personal breakthroughs and lasting sobriety, driven by compassionate counselors, peer support, and structured programs that give people a sense of purpose and community. Simultaneously, there are strong warnings about abrupt discharges, billing snags, administrative delays, and communication gaps that can undermine trust and stability at critical moments. Several reviewers explicitly recommend weighing Arbor Place against other options, citing alternative facilities known for particular strengths in areas like housing, employment support, or medical coordination. One review even suggests looking at other centers such as L. E. Phillips or the Fahrman Center for those seeking a different approach with potentially different staffing patterns and resources.
In the end, Arbor Place appears to be a place of dual realities: a source of life-changing support for some, and a site of frustration and concern for others. The experiences underscore the importance of clear communication, consistent policy application, and a robust, well-staffed infrastructure that can sustain treatment beyond the initial intake and the first few weeks. For anyone considering this facility, a careful assessment of personal needs, a direct conversation about discharge planning and insurance processing, and a consideration of alternative centers may all be prudent steps. If you enter with realistic expectations and a plan for ongoing support, some reviewers believe that the program can be a stepping stone to lasting recovery; if you enter with hopes for comprehensive, seamless care and a tightly managed system, the concerns voiced by others may be hard to overlook.
32 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chippewa Valley Regional (20 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Arbor Place in Menomonie, WI is a premier assisted living community that offers a range of amenities and care services to cater to the unique needs of our residents. Our spacious and fully furnished apartments are equipped with cable or satellite TV, Wi-Fi/high-speed internet, and a kitchenette for added convenience. Housekeeping services ensure that our residents enjoy a clean and comfortable living environment.
We prioritize the well-being of our residents by offering 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff also provides medication management and coordinates with healthcare providers to ensure that all medical needs are met. We offer special dietary restrictions and provide delicious meals prepared by our experienced chefs.
At Arbor Place, we understand the importance of mental wellness, which is why we have a program in place to support the emotional well-being of our residents. Our community also organizes scheduled daily activities to promote social interaction and engagement among our residents.
Located in Menomonie, WI, Arbor Place benefits from its proximity to various amenities and services. There are four cafes nearby for residents to enjoy a cup of coffee or meet with friends. Additionally, there are seven parks where residents can take leisurely walks or enjoy nature. Nearby pharmacies and physicians make accessing healthcare convenient for our residents.
For those who love dining out or exploring local cuisine, there are 31 restaurants in close proximity offering diverse culinary experiences. Transportation arrangements can be made for medical appointments as well.
We understand the importance of spiritual fulfillment; therefore, we have 14 places of worship nearby for those seeking connection with their faith communities. For entertainment purposes, there are two theaters nearby where residents can enjoy movies or live performances.
In case of any medical emergencies or additional healthcare needs, three hospitals are located conveniently near Arbor Place.
At Arbor Place in Menomonie, WI, we strive to create a warm and caring environment where our residents can live comfortably while receiving the support they need.
Arbor Place is located at 4076 Kothlow Avenue, Menomonie, WI 54751 in St. Croix County, Wisconsin
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