6216 Strathmore La, Madison, WI 53711
For more information about senior living options: (844) 490-3973
The staff at Charter Senior Living of Madison respond to questions and concerns in a timely fashion. Powerbackrehab and Charter Senior Living of Madison collaborate to maximize residents' independence and mobility. The staff at Charter Senior Living of Madison are caring and responsive to residents' needs and work with the therapy team to help residents meet their goals. Meadowmere staff are incredible, going above and beyond to keep residents safe and loved. Madison and Cynthia are incredible workers who care about every resident and treat them like family. The facility is clean and well maintained. The building is beautiful and staff truly care about their residents.
The facility is described as a MUCH different story in nearly every category, with negative changes since Meadowmere days. Cedarhurst's ownership is said to have delivered empty promises and reduced services, including meals, transportation, and activities. Ride services were dropped due to a non-operational bus and no budget for a driver, eliminating opportunities to go out. The dining program declined, with meals not always on the menu, instances of undercooked chicken and a plastic piece in mashed potatoes, and a $5 charge to take meals back to rooms. Frequent staff turnover (nurses and dieticians) and front desk staff often distracted by phones raised concerns about emergency readiness. The parking lot was sometimes dark at night, creating safety concerns. Maintenance personnel were told "it's not my job" and frequently did not address issues. Cedarhurst cut its contract with the state, forcing about half the community to move on very short notice. Overall, residents are perceived as paying a lot for services that are not delivered, with complaints that the facility is not Meadowmere.Charter Senior Living of Madison has earned high marks from residents, families, and partner therapy teams for the way staff respond to questions and concerns and for the overall culture of communication. The facility has embraced open two-way dialogue, with staff and leadership, residents and their families, and outside providers like therapy teams working together toward shared goals. The therapy partners from Powerbackrehab describe a collaborative relationship with Charter's on-site team, emphasizing that their combined effort is aimed at maximizing residents' independence and mobility. In the voices of several staff and family supporters, the sentiment is clear: the staff at Charter are caring, responsive, and continuously focused on progress toward each resident's therapy goals, and the experience of providing therapy services there is a source of professional pride. One staff member even summed it up with a simple, heartfelt statement of devotion: "I love it here!! Love my coworkers and my residents," underscoring the positive, team-driven atmosphere that characterizes the Charter campus.
Tucked into these experiences is a broader picture of culture and care that extends beyond routine housekeeping and maintenance. The messages repeatedly highlight that Charter's staff are engaged with residents on a personal level, frequently checking in and working closely with therapy teams to tailor care plans. The sense of partnership is underscored by phrases like "two way communication" and "the best care for our residents to assist them in maximizing their independence and mobility." For those seeking meaningful activity, therapeutic support, and a responsive daily cadence, Charter receives strong affirmation from those who see the day-to-day operations up close, including the individuals who help residents regain or sustain functional abilities.
In contrast to the Charter experience, the narrative about Meadowmere - later known as Meadowmere Assisted Living in Madison before and after Cedarhurst's involvement - paints a more complex and divided picture. Several years ago, reviewers recall Meadowmere as a different, more favorable environment: abundant staff, meals that aligned with daily menus, adequate medical coverage, responsive front desk and maintenance teams, and a fully occupied building with residents filling most perhaps in every available apartment. Those memories form a benchmark against which later changes are measured. The turning point is described with a dated sequence: Cedarhurst's purchase in January 2022 marked the beginning of a noticeable deterioration in several key areas. The promised menu variety, transportation opportunities, and social outings evaporated as planned rides to appointments and outings disappeared, and a non-operational bus sat in the front stall with no clear plan or budget to revive it.
Food and dining are a focal point for many families' concerns after the transition. Reviewers recount instances where what was served diverged from the menu, and there were reports of undercooked dinner options and other dining inconsistencies. In addition, some residents were charged to take food back to their rooms, a practice described as "ridiculous" given the high cost of meals. The pattern of concern grows broader: frequent turnover among nursing staff and dietitians left families questioning readiness to respond in emergencies, and visitors repeatedly observed front-desk staff who appeared distracted by their phones. Nighttime safety concerns emerged as well, with reports of several occasions when the parking lot was dark and unlit after sunset, prompting direct alerts to leadership in one instance.
Maintenance, a core expectation in any assisted living setting, also drew comments. One reviewer recalled repeatedly being told, "It's not my job," when maintenance requests were raised, which contributed to a sense that some resident needs might be deferred rather than addressed promptly. The combination of staffing challenges, communication gaps, and operational bottlenecks painted a troubling image for some families, particularly given Meadowmere's reputational standing and the level of investment expected from those paying for care.
A separate and consequential thread concerns the financial and regulatory changes tied to Cedarhurst's governance. Reviewers recount that a promise of later-state assistance and a plan for private-pay residents to transition to state support were conditions that shaped families' decisions to enroll or remain. When Cedarhurst terminated its state contract in November 2022, a significant disruption followed: roughly half the community moved with short notice, a disruption that some families contrasted with Christmas-time stress and anxiety. A reference point connected to public reporting - the Wisconsin State Journal - appears in the narrative, anchoring the perceived gravity of the move and its impact on residents who were elderly and often in delicate financial and health circumstances.
Despite the darker chapters, there are still affirmations about Meadowmere's strengths and enduring virtues. Some residents, family members, and staff hold up Meadowmere's positive days as proof of what the community could be when conditions align with residents' needs. The testimonials speak to incredible staff members, such as Madison and Cynthia, who are described as caring deeply for every resident, treating them like family. Several comments celebrate the "incredible" Meadowmere staff who provided safety, warmth, and consistent, attentive care, even in challenging times. The director, Polly, is named in tours and inquiries as someone who engaged directly with families, answered questions, and helped shape a sense of confidence about Meadowmere's direction. Cleanliness and maintenance are also highlighted by some visitors as strong points, with multiple remarks about the facility's appearance and care standards in tours and inquiries.
In a closing note that circles back to hope and improvement, several reviewers express a renewed sense of confidence about Meadowmere as they approach decision points for themselves or their loved ones. Positive testimonials emphasize that the building's aesthetics are beautiful and that the staff remains capable of deep care, especially when needed. People speak to moments of reassurance - moments when management and staff listened, offered information, and demonstrated a commitment to residents' well-being. The recurring sentiment is that Meadowmere, with its team of caregivers and its leadership, can be a solid choice when aligned with the right expectations and circumstances, and that management changes can lead to meaningful changes in how residents experience daily life.
Taken together, the collection of observations presents a nuanced portrait of two care communities with overlapping footprints and distinct trajectories. Charter Senior Living of Madison emerges in this mix as a model of responsive, collaborative care - bolstered by a strong therapy partnership and a culture of open communication that resonates with residents, families, and therapists alike. Meadowmere, after Cedarhurst's acquisition, is described by some as having drifted from its earlier strengths, especially in transportation, dining consistency, and staffing stability, alongside the unsettling consequences of policy shifts and sudden moves. Yet, even within that landscape, there are durable strands of praise: dedicated staff who foster real connections, moments of excellent care, and leadership figures who inspire trust in particular families. The message across the narratives is that quality care is a living, evolving process - one that depends on the alignment of staffing, management, services, and transparent communication among all involved.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dane County Regional (10 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Strathmore Home in Madison, WI is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community boasts a beautiful dining room where residents can enjoy delicious meals prepared by experienced chefs. The apartments are fully furnished, providing all the necessary comforts of home. Additionally, there is a lovely garden and outdoor space where residents can relax and take in the fresh air.
Housekeeping services are provided to ensure that the community remains clean and tidy at all times. Move-in coordination is also available to assist new residents with the transition process.
In terms of care services, the staff is trained to provide assistance with activities of daily living such as bathing, dressing, and transfers. They also coordinate with health care providers to ensure that residents receive appropriate medical attention. For individuals with specific dietary needs, diabetes diet and special dietary restrictions are taken into account when preparing meals.
Transportation arrangements for medical appointments are available for added convenience. This includes transportation to doctors' appointments and coordination with health care providers.
To keep residents engaged and active, scheduled daily activities are organized for their enjoyment. There are also numerous nearby cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals within close proximity to cater to various preferences and needs.
Whether it's peaceful living or access to nearby amenities and services you desire, the Strathmore Home offers a comfortable and nurturing environment for seniors seeking assisted living in Madison, WI.
Strathmore Home is located at 6216 Strathmore La, Madison, WI 53711 in Dane County, Wisconsin
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