Saras Helping Hands

1105/1107 South Thompson Drive, Madison, WI 53716

For more information about senior living options: (844) 490-3973

4 from 27 reviews
5 stars
19
4 stars
1
3 stars
1
2 stars
0
1 stars
6

Assisted Living Board and Care Home Memory Care

Overall Review of Saras Helping Hands

Pros

  • pro Helping Hands is described as caring, proactive, and life-changing for clients.
  • pro The team is praised for excellent communication and timely responsiveness.
  • pro The staff are considered kind, supportive, and knowledgeable.
  • pro The company consistently provides dependable, trustworthy caregivers.
  • pro Clients feel safe and cared for while staying in their own homes thanks to Helping Hands.
  • pro Leadership and staff are described as responsive and genuinely supportive.
  • pro The nurses are great, polite, and compassionate.
  • pro The organization is viewed as a blessing to families, preserving independence and safety.
  • pro Specific team members (e.g., Becky Swensen, Susan Beaudo) are highlighted for going above and beyond.
  • pro The company is highly recommended for quality care and reliable service.

Cons

  • pro The reviewer claims the company blames patients for the caretakers' shortcomings and rates the service as minus 10.
  • pro They describe the staff as rude and unkind.
  • pro The reviewer asserts that Jim's response was a fabrication and calls him a liar.
  • pro They allege the company lied about federal guidelines and misused funds, causing financial harm.
  • pro They report horrible customer service, with emails and calls not returned for weeks.
  • pro They urge others to avoid the company, describing it as uncaring and unresponsive.

Review

The collection of notes about Helping Hands Caregivers paints a picture of a company that many clients and family members have found deeply supportive and life-changing. A prominent thread across the positive posts is the sense that the agency is flexible in matching clients with caregivers who suit their personalities and needs. Several reviewers emphasize that this compatibility makes a real, practical difference for both the clients and their families, helping everyone feel heard and understood rather than simply processed through a generic care system.

Another strong recurring theme is accessibility and responsiveness. Numerous reviewers describe being able to reach someone easily whenever they have questions or problems, with assurances that inquiries - whether by phone or email - receive timely replies. This level of attentiveness appears to be a hallmark of the experience for many people, providing reassurance during stressful or uncertain moments when caregiving is at stake.

There are a handful of critical voices amid the praise, with at least one reviewer expressing deep dissatisfaction and warning others to be cautious. This individual claims a pattern of poor accountability and blames the company for issues they say were mismanaged by caretakers or administration. They describe feeling that the company prioritizes its own processes or profits over the needs of patients, and they rate the service very harshly. The reviewer urges others to scrutinize who is sent to care for loved ones and to take a very skeptical view of the overall service, signaling a strong cautionary note within the broader mix of opinions.

Despite the warnings, many reviews celebrate the caregiving staff as compassionate and proactive. Phrases like "Caring, helping and proactive" are used to describe Helping Hands, with one reviewer even saying the organization "literally changes lives" and that a simple thank you cannot fully express their gratitude. This sentiment is echoed by several accounts that highlight the emotional and practical relief caregivers provide, from supporting independent living for loved ones to offering a sense of safety and personal attention that makes families feel their relatives are well cared for.

Specific staff members and personal stories appear in several testimonials as highlight-worthy. For instance, one reviewer notes Becky Swensen's extra steps to enhance safety by providing an alert device and personally covering related costs, underscoring a level of dedication that goes beyond routine duties. Susan Beaudo and her assistant receive heartfelt praise for taking a mother from financial distress toward stability, including hands-on support and consistent accessibility. The praise also extends to an all-around capable team, including references to Linda Bova, the COO, and Rebecca Swanson, reflecting a sense that leadership and frontline staff share a cooperative, supportive culture.

Family-centered success stories recur in the notes as well. A reviewer describes a mother who is 87 with multiple physical and financial challenges, who benefited from the company's services to regain financial stability and maintain her independence in her own home. Other stories talk about reliable communication, dependable caregivers, and the relief of knowing a loved one is in good hands, which further illustrates why families become loyal advocates for the company. There are mentions of how care has enabled better daily living, steadier routines, and more secure decision-making around care needs.

The collection also includes a strikingly detailed post that deviates from the otherwise positive tone. In this lengthy message, the author claims a sequence of serious disputes over financial matters and care governance, asserting that the agency mishandled a cost-of-living increase and a savings fund, and alleging a broader pattern of unresponsiveness, including long delays in communication and unreturned emails. The reviewer asserts they were put under the company's care due to disability and alleges abuse of their finances, including claims that a representative payee was involved in problematic conduct and was fired. The post escalates to threats of legal action for public defamation and demands a public, transparent accounting of what happened. The agency's published reply in this thread references federal guidelines as the framework for its management of representative payee services, a response the reviewer counters as misrepresenting the situation. This singular, highly charged entry stands out as a stark contrast to the otherwise consistently positive feedback and reveals the potential severity of unresolved conflicts and perceived financial improprieties in the eyes of a dissatisfied client.

Taken together, the reviews present a nuanced picture of Helping Hands Caregivers. The majority of voices celebrate responsive communication, compassionate care, and staff dedication that helps families keep loved ones safely at home with a sense of dignity and support. Yet there are clear warnings from at least one reviewer about rude behavior and poor accountability, and a narrative that centers on financial and administrative disputes with strong calls for public scrutiny. The most dramatic post adds a layer of complexity, presenting serious accusations and a contested interpretation of regulatory guidelines. Overall, the company appears to be a place where many clients feel truly cared for, while also illustrating that care management and financial interactions can become contentious and demand careful, ongoing oversight.

Features

Housing

  • 4 resident community capacity 4 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Dane County Regional (5 miles away) Dane County Regional (5 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Dementia waiver Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Hospice waiver Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Saras Helping Hands in Madison, WI is an assisted living community that offers a variety of care options including board and care homes and memory care. Our fully furnished facility provides a comfortable and welcoming environment for our residents.

We understand the importance of maintaining a high quality of life, which is why we offer numerous amenities to make our residents feel at home. Our dining room offers delicious meals that can accommodate special dietary restrictions. We also provide housekeeping services to ensure that our residents' living spaces are always clean and tidy. Additionally, our outdoor space and garden allow residents to enjoy the beauty of nature.

Our dedicated staff is committed to providing exceptional care services to our residents. We offer assistance with activities of daily living such as bathing, dressing, and transfers. Our team also coordinates with healthcare providers to ensure that our residents receive the necessary medical attention. For those with dementia or mild cognitive impairment, we have specialized memory care programming available.

At Saras Helping Hands, we prioritize the mental wellness of our residents by offering a mental wellness program. This program focuses on promoting cognitive health and emotional well-being. Medication management is also provided to ensure that medications are taken correctly.

Transportation arrangements for medical appointments are available as well as scheduled daily activities for entertainment and socialization. Nearby cafes, parks, pharmacies, restaurants, transportation options, places of worship, and theaters provide convenience and opportunities for recreational activities outside the community.

Overall, Saras Helping Hands is a compassionate assisted living community that strives to meet the individual needs of each resident while offering various amenities and care services to enhance their overall well-being.

Nearby Places of Interest

Pharmacies

  • Metro Market (0.5 miles)
  • Metro Market Pharmacy (0.5 miles)
  • Walgreens (0.9 miles)
  • Walgreens (2 miles)
  • Pinnacle Pharmacy (2.1 miles)
  • Medicine Shoppe 0605 (2.1 miles)
  • Walgreens (2.5 miles)

Restaurants

  • Cottage Cafe (1.1 miles)
  • Culver's (1.1 miles)
  • North of the Bayou (1.2 miles)
  • Dairyland Family Restaurant (1.4 miles)
  • Chief's Tavern (1.8 miles)
  • McDonald's (1.8 miles)
  • The Boneyard (2.4 miles)

Parks

  • Kingston Onyx Park (1.2 miles)
  • Door Creek Park (1.6 miles)
  • Olbrich Park (2.3 miles)
  • Owl's Creek Park (3.2 miles)
  • Ravenwood Park (3.7 miles)
  • Secret Places Park (3.8 miles)
  • Breese Stevens Field (4.4 miles)

Physicians

  • Luskin Allan T Md Dean Health System East Clinic Madison (1.4 miles)
  • TLC Laser Eye Centers (3.4 miles)
  • Owen, Emily Uw Health Union Corners Urgent Care (3.4 miles)
  • Cottage Grove Eye Care (3.7 miles)
  • Tellurian (4.1 miles)
  • Accuear Professional Hearing & Audiology Clinics (4.1 miles)
  • UW Health East Clinic (4.3 miles)

Cafes

  • Starbucks (1.9 miles)
  • Starbucks (3.3 miles)
  • Panera Bread (3.4 miles)
  • Mcfarland House Ca (4.8 miles)
  • Starbucks (4.9 miles)
  • Wonderstate Coffee (5 miles)

Transportation

  • Crown Lift Trucks (3 miles)
  • Dane County Regional Airport (MSN) (4.8 miles)

Places of Worship

  • Hope Lutheran Church (3 miles)
  • Eastside Evangelical Lutheran (3.5 miles)
  • McFarland United Church of Christ (4.7 miles)

Theaters

  • Flix Brewhouse (3.1 miles)

Frequently Asked Questions

Where is Saras Helping Hands?
Does Saras Helping Hands provide care for residents with dementia or Alzheimer's disease?

Nearby Communities

Assisted Living in Nearby Cities

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