Oakwood Village University Woods

Pros

• The staff at Oakwood are consistently described as pleasant, attentive, and compassionate, providing excellent support to residents throughout their stay.
• Residents appreciate the wide variety of engaging activities and social opportunities available within the facility.
• The grounds and landscape of Oakwood are highlighted as beautiful, contributing to a pleasant living environment for residents.
• Families feel peace-of-mind knowing their loved ones are in a safe, caring community where their needs are met.
• Many reviews mention positive relationships formed between residents and staff, creating a friendly and supportive atmosphere.
• Oakwood is recognized for its ability to accommodate transitions in care smoothly and effectively for residents as their needs change.
• The facility offers amenities that enhance the quality of life for residents, making them feel valued and secure in their surroundings.

Cons

• Oakwood's efforts to transition to a luxury model led to the exclusion of lower-income residents, disregarding their feelings and quality of life.
• Residents experienced severe neglect, with unanswered call buttons and poor hygiene standards, leading to dangerous situations like a faulty oxygen machine causing a fire hazard.
• The treatment of residents was described as inhumane, with reports of rough handling and inadequate medical attention resulting in worsening health for some individuals.
• Concerns were raised about the lack of staff availability, which contributed to unsafe conditions for residents who required assistance.
• A resident reported finding bedsores on their loved one due to insufficient monitoring by staff, indicating inadequate care for those paying substantial fees for their stay.
• One reviewer expressed disappointment that the facility struggles to accommodate couples where one partner requires assistance while the other is independent.

Review

The experiences at Oakwood Village, a progressive care facility in Madison, have drawn a wide spectrum of opinions from families and residents alike. Many reviews reflect deep dissatisfaction regarding the management’s shifting focus towards luxury and profitability, seemingly at the expense of quality care for less affluent residents. A particularly emotional account shared by one family highlights their struggles when an elderly father fell ill. The family's request to have him return to his apartment was denied by Oakwood staff, which forced them into a distressing scramble for new accommodations while dealing with the complexities of end-of-life care. This instance has led to lasting resentment towards Oakwood's handling of sensitive situations involving older adults, raising concerns about their adherence to non-profit values and the principles of compassion traditionally associated with Lutheran organizations.

Residents' treatment is another central theme in various reviews, with some families reporting serious lapses in care provided to their loved ones. One reviewer detailed a harrowing experience in which their mother faced equipment failures—specifically with her oxygen machine—and described how vital call buttons went unanswered during critical times. They recounted an incident that left her terrified and vulnerable, exacerbated by understaffing issues that led to neglectful circumstances such as unclean rooms and physical mishandling during personal assistance. Such accounts paint a stark picture of declining standards and raise alarming questions about patient safety within the facility.

Conversely, there are numerous positive testimonials showcasing experiences filled with gratitude and appreciation for the services provided by Oakwood. Families have noted excellent support from staff members who are described as dedicated, kind, and attentive—the very qualities essential for fostering a reassuring environment for residents transitioning through varying levels of care. An especially heartening story narrates how staff facilitated a smooth transition for an elderly resident moving from independent living to assisted living; they were commended for their professionalism and empathy throughout this emotional journey.

Activities offered at Oakwood also received praise, reflecting well on community engagement among its residents. Many individuals mentioned the diverse array of programming that caters not only to physical wellness but also to social enrichment. These offerings provide mental stimulation and opportunities for meaningful interactions among seniors who thrive on social connections or require support networks in their daily lives due to age-related health declines or cognitive challenges.

While most reviews indicate that many residents find comfort within Oakwood's offerings—including beautiful grounds featuring gardens and wildlife—there remains frustrating feedback regarding specific operational aspects such as coordination between various tiers of living arrangements (i.e., assisted living versus independent living). Some families feel there could be more attention placed on accommodating couples where one partner might require assistance while the other seeks independence—a nuance seemingly overlooked amidst broader operational goals.

In conclusion, testimonies about life at Oakwood Village encapsulate both ends of the caregiving spectrum: distressing accounts highlight mismanagement or inadequate responses during crucial moments paired with sentiments reflecting satisfaction stemming from quality interactions between staff members and residents indicative of genuine concern within this community-oriented environment. The dichotomy underscores the complexity inherent in senior care facilities where financial viability clashes with ethical considerations; it compels prospective residents—or those exploring options for loved ones—to conduct thorough investigations based on individual needs before making definitive choices regarding residence at places like Oakwood Village.

This area of Madison, Wisconsin, offers a convenient and diverse range of amenities for seniors looking to settle down. With several healthcare facilities nearby such as Oakwood Village, Wisconsin Psychiatric Institute-Clinic, and UW Health Odana Atrium Clinic, residents can access quality medical care without having to travel far. In terms of dining options, there are various restaurants like Delaney's Charcoal Steaks, Burger King, and Olive Garden within close proximity. Additionally, pharmacies like CVS Pharmacy and Walgreens are easily accessible for medication needs. For recreational activities, seniors can enjoy the green spaces at parks like Haen Family Park and Pilgrim Park or catch a movie at the Point Cinema Madison. Overall, this neighborhood provides a well-rounded living experience with options for healthcare, dining, leisure activities, and religious worship at places like Heritage Congregational Church.

Physicians

• Oakwood Village (0.1 miles)
• Wisconsin Psychiatric Institute-Clinic (0.4 miles)
• UW Health Odana Atrium Clinic (0.8 miles)
• Westside Family Pet Clinic (0.8 miles)
• Rogers Memorial Hospital (0.8 miles)
• U W Health Physicians & Clinic (0.9 miles)
• The Rawal Institute for Hair Restoration and Aesthetic Medicine: Shamila Rawal, MD (0.9 miles)

Restaurants

• Delaney's Charcoal Steaks (0.5 miles)
• Burger King (0.8 miles)
• McDonald's (0.8 miles)
• Chick-Fil-A (0.9 miles)
• Vintage Brewing Co. (0.9 miles)
• Olive Garden (0.9 miles)
• Portillo's Hot Dogs (1 miles)

Hospitals

• Cell Line Genetics (0.5 miles)
• meriter Middleton clinic (2.9 miles)
• UWHC Outpatient Radiology (3 miles)
• William S. Middleton Memorial Veterans Hospital (3 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (0.8 miles)
• Walmart Pharmacy (1.3 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (1.9 miles)
• UW Health West Clinic Pharmacy (2 miles)

Cafes

• Starbucks (0.8 miles)
• Moka (1.5 miles)
• Panera Bread (2.2 miles)
• Panera Bread (2.3 miles)
• Starbucks (2.9 miles)
• The Heights (3.2 miles)

Parks

• Haen Family Park (1.6 miles)
• Oak Park Heights Park (1.6 miles)
• Pilgrim Park (2.1 miles)
• Lakeview Park (2.6 miles)
• Firemans Park (3.1 miles)
• Blue Mound State Park (3.2 miles)
• Flagstone Park (3.2 miles)

Theaters

• Point Cinema Madison, Wi (1.7 miles)
• AMC Fitchburg 18 (3.3 miles)

Places of Worship

• Heritage Congregational Church (2.8 miles)