Overall Review of Home Health United
caveat
14 reviews mention this
Getting in touch is a major issue
Many residents say reaching the team is difficult and callbacks are inconsistent.
A recurring complaint is that calls go unanswered, voicemails aren’t returned, and customers are left on hold for long stretches. Several reviewers describe being routed to voicemail instead of getting help, including when ordering or correcting CPAP-related needs. A few notes also mention phone issues alongside missed or delayed follow-ups for billing questions and appointment requests. There are also a handful of counterexamples where specific staff members are described as helpful after being reached.
caveat
9 reviews mention this
Supplies can be slow or incorrect
Residents frequently describe delays, missing parts, or mistakes with equipment orders.
Several reviews mention trouble getting the supplies they need in a timely way, including orders that take weeks or longer. Others describe receiving wrong items, tampered packaging, or re-supply issues that leave them without functioning equipment. Some residents also mention needing repairs or parts but not getting them, which adds to frustration when they depend on the equipment for daily health. A few reviewers share positive experiences with setup or chair rentals, but the supply-and-order problems come up repeatedly in the negative feedback.
common
13 reviews mention this
Some staff members stand out
Multiple residents praise specific staff for professionalism and thorough help.
While many reviews focus on customer-service problems, a number of residents describe positive, person-to-person care during setup or fittings. Reviewers mention staff members going over CPAP needs thoroughly, answering questions clearly, and helping with insurance or product selection. There are also compliments for ongoing service over years and for specific visits like respiratory therapy support and equipment fittings. These favorable experiences appear as exceptions within a larger set of concerns about getting help reliably.
caveat
8 reviews mention this
Billing problems come up often
Residents often report billing confusion, incorrect charges, or slow account fixes.
Billing is a frequent theme in the reviews, with residents describing issues such as being charged for items they did not receive as expected or receiving statements they consider incorrect. Some reviewers say payments are not reflected properly, or that billing questions can’t be resolved after repeated attempts to contact the billing department. Others mention system problems like lack of an online option to pay or repeated confusing charges after an earlier payment. A few reviews also connect these billing concerns to the broader frustrations about getting timely responses.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Dane County Regional (9 miles away)
Friendly, attentive staff in a clean, home-like setting.
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