Right at Home in Kimberly, WI

Pros

• They deliver outstanding in-home care with well-trained, patient staff.
• They consistently go above and beyond, leaving families feeling fortunate to choose Right At Home.
• They maintain a proactive management team with detailed training and a care plan to ensure safety.
• They are described as a God-send, providing peace of mind by matching the right caregivers.
• The caregivers are kind, professional, reliable, and capable of forming meaningful bonds with clients.
• They provide 5-star quality of service, helping clients maintain independence and dignity.
• The office and care teams are responsive, supportive, and go the extra mile for families.

Cons

• The management team is very difficult to deal with and communication is poor.
• The owner doesn't care about the clients or the caregivers; she cares about money.
• When issues arise, money is what the management team (especially Patty) looks out for, not the care of the loved one.
• One reviewer urged others to stay far away from Right at Home.
• A caregiver's COVID exposure and the inconsistent guidance placed the patient's mother at risk and was upsetting.

Review

Right At Home in Kimberly is best suited for families seeking deeply personalized, in-home senior care that keeps a loved one in familiar surroundings while preserving independence. This agency excels for clients with ongoing, variable caregiving needs who value continuity, real-time adjustment, and a responsive local team. The model is built around flexible services - from occasional overnight stays to daily support with meals, bathing, housekeeping, and companionship - delivered by trained caregivers who develop bonds with both the client and family. For households hoping to avoid a move to assisted living but still require professional oversight, this option often fits best.

Across multiple family experiences, the core strength is consistently high-quality caregiving. Reviews praise well-trained staff, patience in challenging moments, and caregivers who go above and beyond. The office and management are repeatedly described as detail-oriented, with care plans that document needs and safety goals, plus ongoing communication about changes in condition. Clients report true peace of mind knowing someone trustworthy is at home and that dedicated caregivers form relationships that resemble family ties. The ability to tailor hours - from short daily visits to extended coverage - contributes to stability, especially during transitions or end-of-life scenarios.

However, the record includes meaningful caveats about management and communication. A subset of reviewers reports difficult interactions with the local leadership, with concerns about responsiveness and consistency in updates. One account accuses the owner of prioritizing money over care, while another notes conflicting messages about caregiver availability during a health scare. These anecdotes underscore that, in practice, the experience can hinge on the quality of the local office and specific managers. Yet even within those tensions, the frontline caregivers remain consistently praised for professionalism and warmth.

Even with management friction in some cases, the tangible benefits of in-home care often outweigh the drawbacks. The ability to adapt quickly to shifting needs - adding hours or caregivers on short notice - has been repeatedly demonstrated, preserving continuity and minimizing disruption for clients. Individual caregivers build meaningful, reassuring relationships that many families count on as a lifeline. When families face dementia progression or terminal illness, staff engagement, transparency about plans, and a respectful approach to family involvement help sustain quality of life at home. That combination - care fidelity plus a flexible, compassionate team - forms a compelling offset to governance caveats.

For households seeking absolute predictability and one-caregiver consistency, or those chasing lower administrative friction and price clarity, alternatives may be worth exploring. Some reviewers indicate preference for a different management style or agency with steadier communication. Others might prefer more centralized oversight or a care model that minimizes turnover and caregiver changes. Additionally, if the aim is 24/7 continuous coverage with less reliance on rotating aides, a facility-based option could be more suitable. In short, rightsizing expectations around leadership communication and care-team stability will help determine fit.

Prospective families should focus on meeting the actual caregiving team, reviewing the care plan process, and testing continuity with at least a short-term engagement. Ask for a stable caregiver assignment, insist on clear, written plans for escalating needs, and confirm pricing structure, minimum hours, and billing cadence. If possible, request introductions to the local supervisor and a trial period to gauge responsiveness and daily rapport. When alignment is achieved between family expectations and caregiver chemistry, in-home care at Right At Home tends to deliver genuine peace of mind, remarkable adaptability, and a higher quality of life at home for seniors who value staying put.

This part of Kimberly, Wisconsin, is a well-connected and convenient location with a variety of amenities nearby. With multiple pharmacies and healthcare facilities within a short distance, including Theda Care Fast Care and Valley Eye Associates, seniors can easily access the medical care they may need. There are also several dining options such as Perkins Restaurant and Bakery and Panda Express, as well as entertainment venues like Valley Grand Cinema. For those looking to stay active, there are several parks in the area including Legion Park and Doyle Park. Additionally, Martha Siekman Cancer Center and Appleton Medical Center provide quality healthcare services for residents. Overall, this neighborhood offers a mix of essential services and recreational options making it an attractive choice for seniors looking for a vibrant community to call home.

Pharmacies

• Theda Care Fast Care (0.1 miles)
• Walgreens (1.1 miles)
• Walmart Pharmacy (1.2 miles)
• Aurora Pharmacy (1.7 miles)
• Walgreens (2.1 miles)
• Pick 'n Save Pharmacy (2.2 miles)
• Ascension Rx - Appleton Prescription Center (2.7 miles)

Restaurants

• McDonald's (0.2 miles)
• Taco Bell (0.4 miles)
• Perkins Restaurant and Bakery (0.6 miles)
• Game Day Sports Bar (0.8 miles)
• Manderfield's Home Bakery (0.8 miles)
• Panda Express (1 miles)
• Chipotle Mexican Grill (1 miles)

Physicians

• Surgery Center Association of Wisconsin (0.2 miles)
• Valley Periodontics (0.3 miles)
• RAYUS Radiology (1.2 miles)
• Valley Eye Associates (1.2 miles)
• Nathan Daryl Munson (2.4 miles)
• Thedacare Cancer Institute (2.5 miles)
• Ear Nose & Throat Surgical Associates SC (2.5 miles)

Theaters

• Valley Grand Cinema Appleton, Wi (0.4 miles)

Cafes

• Panera Bread (1 miles)
• Seth's Coffee & Bake Shop (2.3 miles)
• Copper Rock Coffee (2.8 miles)

Places of Worship

• St Bernadette (1.1 miles)
• Holy Spirit Church (1.4 miles)
• First United Methodist Church (2.6 miles)

Parks

• Legion Park (2.2 miles)
• Darboy Community Park (2.3 miles)
• Doyle Park (2.3 miles)
• Jones Park (2.9 miles)
• Erb Park (2.9 miles)
• Heesakker Park (3 miles)

Hospitals

• Martha Siekman Cancer Center (2.5 miles)
• Icu (2.5 miles)
• Appleton Medical Center (2.5 miles)
• St Elizabeth Hospital (2.7 miles)
• St Elizabeth Hospital Auxiliary (2.7 miles)