Right at Home in Kimberly, WI

Pros

• Right At Home is a reliable company that cares for loved ones, going the extra mile to monitor their condition and well-being with every visit.
• Right At Home is highly regarded for caring for clients in their homes, with a management team that goes above and beyond.
• The staff at Right At Home are well trained, patient, and consistently go above and beyond in challenging circumstances.
• Right At Home provides outstanding care, with caregivers who are caring, professional, and dependable.
• Right At Home demonstrates genuine care for clients and their homes, supported by detailed training and care plans to ensure exceptional care and safety.
• Right At Home fills in care gaps with responsive, caring staff and keeps families informed about plans of care.
• The Appleton location offers friendly, efficient service with continuity of care and caregivers who feel like family.
• Clients describe Right At Home’s caregivers as remarkable, reliable, and like family.
• Right At Home is recognized for five-star quality of service, with office staff that are supportive and responsive.

Cons

• The management team is very difficult to deal with and communication is poor.
• The owner doesn’t care about the clients or the caregivers and cares about money.
• When issues arise, money is what the management team (especially Patty) is looking out for, not the care of the loved one.
• There was a COVID exposure incident that was not handled properly, placing the mother at risk.
• They advise staying far away from Right at Home due to these concerns.

Review

Right at Home in Kimberly, WI is best suited for families that want sustained, hands-on in-home care for an elderly loved one who values staying in familiar surroundings. The ideal scenario is a client who needs a dependable mix of personal care, companionship, light housekeeping, meal preparation, and errand support, with the flexibility to scale hours up or down as needs shift. This agency shines when a calm, relationship-based approach to care matters most and when there is room for a dedicated caregiver team to become a trusted presence in the home over weeks and months. In short, this service line is a strong fit for long-term home-based care where safety, attentiveness, and adaptive scheduling are prized.

Also worth noting are clear caveats that may steer families toward alternatives. Those who require an unflappable, uniformly seamless management experience should be aware of mixed reports about communication and leadership responsiveness. A subset of reviews flag concerns about an owner-driven focus on money and inconsistent messaging from leadership, which can complicate the care process during crises or rapid changes in need. For families that prize flawless administration, especially when multiple providers or agencies must coordinate around a complex care plan, it may be prudent to compare other agencies with more centralized communication practices or to explore facility-based options that offer on-site supervision. For some, caregiver continuity is inconsistent enough to disrupt comfort and routine, making a facility with a dedicated care management team, or a different home-care agency, an appealing alternative.

The strongest positives revolve around the people delivering the care. Right at Home consistently earns praise for well-trained, patient caregivers who forge meaningful bonds with clients. Families repeatedly report caregivers who arrive on time, perform a broad range of tasks, from bathing and dressing to meal prep and shopping, and maintain a compassionate, steady presence even under challenging circumstances. The care teams are described as professional, capable, and capable of adapting as needs evolve, from routine daily assistance to intensive support during end-of-life moments. The anecdotes about caregivers forming friendships with clients and being viewed as part of the family carry real weight in decisions about who will step into intimate daily routines and who will be entrusted with sensitive moments in health and dignity.

Another pillar of strength is the care planning and responsive office support. When the plan is well documented, and the care team receives frequent updates, families feel a proactive safety net. Several reviews highlight the involvement of supervisors and coordinators who visit clients’ homes, adjust plans, and ensure that the care remains aligned with both medical and personal preferences. The ability to tailor services, ranging from overnight respite to more extensive personal care, housekeeping, and companionship, offers practical leverage for caregivers who must juggle caregiving duties with other life responsibilities. For many families, this flexibility translates into meaningful continuity of daily life for the client and reduced parental or spousal stress for the other caregiver in the family.

Yet the cons cannot be ignored. Management communication is a recurring pain point for some families, with reports of sporadic updates, miscommunications about caregiver availability, and in one instance a troubling discrepancy around a caregiver’s exposure status. The perception that leadership prioritizes cost concerns over timely, clear care guidance undermines trust for some clients, especially during periods of rapid change in care needs. This is not uniformly matched by every client experience, but it is a valid factor in weighing stability and predictability in the caregiving relationship. In addition, caregiver turnover and scheduling complexity, leading to multiple caregivers in a short span, can erode continuity and the sense of a stable routine, which matters deeply to clients with dementia or high dependency.

These pros and cons align to form a practical calculus. When the priority is warm, capable hands that will try to meet evolving needs and who can weave themselves into a client’s daily life with genuine care, Right at Home delivers consistently strong outcomes. The documented ability to ramp hours up to intensive care, to supply live-in or extended coverage, and to mobilize caregivers who become trusted companions is a powerful offset to occasional administrative friction. For families focused on meaningful relationships, tangible safety, and the comfort of knowing someone is watching for subtle shifts in condition, the advantages frequently outweigh the drawbacks.

The practical takeaway is clear: Right at Home offers robust, person-centered in-home care with a proven track record of compassionate, professional staff and adaptable service options. The key decision hinges on how much weight is given to administrative smoothness versus direct, hands-on care quality. If the first priority is to keep a loved one in familiar surroundings with a dependable care partner, and if there is room to navigate occasional communication missteps with facility feedback and ongoing conversations, this agency stands out as a strong choice. If, instead, the family requires an unequivocally seamless management experience with absolute consistency in leadership direction and a guaranteed, uniform care protocol, it pays to explore alternatives, whether other home-care providers with stronger corporate coordination or nearby assisted-living options that offer on-site supervision and a steadier care-management chain. Either path, Right at Home makes a compelling case for why in-home care can preserve independence, dignity, and daily quality of life when the human element, the caregiver, remains consistently excellent.

This part of Kimberly, Wisconsin, is a well-connected and convenient location with a variety of amenities nearby. With multiple pharmacies and healthcare facilities within a short distance, including Theda Care Fast Care and Valley Eye Associates, seniors can easily access the medical care they may need. There are also several dining options such as Perkins Restaurant and Bakery and Panda Express, as well as entertainment venues like Valley Grand Cinema. For those looking to stay active, there are several parks in the area including Legion Park and Doyle Park. Additionally, Martha Siekman Cancer Center and Appleton Medical Center provide quality healthcare services for residents. Overall, this neighborhood offers a mix of essential services and recreational options making it an attractive choice for seniors looking for a vibrant community to call home.

Pharmacies

• Theda Care Fast Care (0.1 miles)
• Walgreens (1.1 miles)
• Walmart Pharmacy (1.2 miles)
• Aurora Pharmacy (1.7 miles)
• Walgreens (2.1 miles)
• Pick 'n Save Pharmacy (2.2 miles)
• Ascension Rx - Appleton Prescription Center (2.7 miles)

Restaurants

• McDonald's (0.2 miles)
• Taco Bell (0.4 miles)
• Perkins Restaurant and Bakery (0.6 miles)
• Game Day Sports Bar (0.8 miles)
• Manderfield's Home Bakery (0.8 miles)
• Panda Express (1 miles)
• Chipotle Mexican Grill (1 miles)

Physicians

• Surgery Center Association of Wisconsin (0.2 miles)
• Valley Periodontics (0.3 miles)
• RAYUS Radiology (1.2 miles)
• Valley Eye Associates (1.2 miles)
• Nathan Daryl Munson (2.4 miles)
• Thedacare Cancer Institute (2.5 miles)
• Ear Nose & Throat Surgical Associates SC (2.5 miles)

Theaters

• Valley Grand Cinema Appleton, Wi (0.4 miles)

Cafes

• Panera Bread (1 miles)
• Seth's Coffee & Bake Shop (2.3 miles)
• Copper Rock Coffee (2.8 miles)

Places of Worship

• St Bernadette (1.1 miles)
• Holy Spirit Church (1.4 miles)
• First United Methodist Church (2.6 miles)

Parks

• Legion Park (2.2 miles)
• Darboy Community Park (2.3 miles)
• Doyle Park (2.3 miles)
• Jones Park (2.9 miles)
• Erb Park (2.9 miles)
• Heesakker Park (3 miles)

Hospitals

• Martha Siekman Cancer Center (2.5 miles)
• Icu (2.5 miles)
• Appleton Medical Center (2.5 miles)
• St Elizabeth Hospital (2.7 miles)
• St Elizabeth Hospital Auxiliary (2.7 miles)