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Pros

• The downtown Kenosha location is great.
• Southwinds offers delicious, well-prepared meals and a caring, attentive staff.
• The facility has a home-like feel and residents are well cared for.
• The facility is clean with no odors, and the staff are friendly, welcoming, knowledgeable, and caring.
• Caretakers are friendly and helpful, and the staff and management are wonderful.
• The environment is welcoming and family-oriented, with staff showing personal interest in residents' well-being.
• Anita's personal interest in residents' well-being is outstanding.
• The facility is highly recommended for loved ones.

Cons

• The reviewer claimed staff retention was poor and that families must babysit to ensure their loved one is cared for.
• The facility was described as chronically understaffed, with needs unmet and requests ignored.
• Staff were noted to be on their phones, focusing on themselves rather than residents.
• A reviewer recounted a terrifying incident where a staff member chased them screaming about their dog, leading to police involvement and distrust in the caregivers.
• Conditions at another facility were described as abhorrent, with the resident isolated and ignored.
• The family decided to move their loved one to a different place due to dissatisfaction with the care.

Review

In the heart of downtown Kenosha, Southwinds (and occasionally Southland in the notes) sits at the center of a wide range of resident and family experiences. For some, the location is a major perk: easy access to the city's pulse, with a sense that the place is convenient and well-situated for visits and everyday life. A number of reviewers highlight the food as a standout feature - describing meals as delicious and well-prepared - an important detail for families who want comfort as much as care. The facility is repeatedly described as clean and welcoming, with a visible effort to create a warm atmosphere that feels safe and homelike. In several accounts, staff are praised for friendliness, knowledge, and a genuine openness to helping residents and their families.

Yet, the picture is not one-sided. A large thread running through the feedback is concern about staffing - an issue that becomes the fulcrum of several strongly worded critiques. One reviewer bluntly states, "I would never recommend this place. Can't keep staff whatsoever. When you have a loved one in there you literally have to babysit to hopefully your loved one is taken care of." This sentiment is echoed by others who describe chronic understaffing and unmet needs, with specific complaints that requests are ignored. The frustration is not simply about a slow response but about a perceived risk to the well-being of residents, prompting families to remove loved ones in search of a facility that better fits their needs. The recurring warning - "please do your research" - underscores a deep concern about consistency in care.

Amid the varied perspectives, there are undeniable affirmations of quality on several fronts. Some reviews call the facility a "quality facility" with a genuine home-like feel, and they praise staff who are easy to work with. Other accounts emphasize safety, cleanliness, and a positive overall impression - no odors, a welcoming environment, and a sense that staff are caring and capable. The contrast between these positive assessments and the sharp criticisms of staffing creates a nuanced portrait: Southwinds (or Southland) can feel like a good home for some families, while for others the inconsistency in staffing makes ongoing reassurance difficult.

Personal narratives add depth to the general impressions. One lengthy, proudly positive recounting centers on a mom who entered Southwinds in January 2018 and thrived there. The story highlights consistent cleanliness, engagement with other residents, and staff support in achieving everyday needs with a particular emphasis on Anita's personal attention. The account even describes a health scare that temporarily required placement elsewhere, followed by a heartfelt return to Southwinds, where Anita accompanied the family back and the resident's joy and trust in her caregiver became a defining testament to exemplary caregiving. The message is clear: when the people - anita in this case - invest personally in a resident, the care feels deeply meaningful and trustworthy.

On the other side of the ledger, a separate incident colors a different kind of memory: a frightening, confrontational encounter with a person who chased a reviewer's dog and then involved the police. The reviewer describes being screamed at, feeling terrified, and, despite having picked up after the dog, receiving admonition from someone affiliated with the facility. The encounter leaves a lasting impression and leads the reviewer to question whether they would trust someone like that with an aging relative. It's a stark reminder that emotions surrounding care facilities extend beyond routine daily care and into personal safety and interpersonal dynamics that families must navigate.

Taken together, the collection of experiences paints a facility that many find to be a positive, caring environment with a strong emphasis on cleanliness, warmth, and personal connection. The acclaim for delicious meals, a homey atmosphere, and attentive staff contrasts with serious concerns about staffing levels, responsiveness, and occasional interactions that feel inconsistent or even intimidating. For families evaluating Southwinds or Southland, the most reliable route appears to be a careful, hands-on assessment: visit, observe staff interactions with residents, ask pointed questions about staffing patterns and shift coverage, and seek out current families or residents who can share up-to-date experiences. The stories suggest that the choice may come down to weighing the comfort of a warm, well-maintained setting and strong personal connections against the real-world implications of staffing stability and consistent responsiveness.

In the end, the facility's reputation seems to hinge on a few pivotal realities. When staffing is reliable and caregivers like Anita, Joel, and other team members engage with residents in meaningful ways, the care feels far superior, and families notice the difference in mood, interaction, and trust. When staffing lapses occur or when the day-to-day operations feel more transactional than personal, concerns about safety and attentiveness surface quickly, coloring otherwise positive impressions with doubt. The bottom line for prospective families is to balance the proven strengths - cleanliness, good meals, a welcoming atmosphere, and heartfelt caregiving - with a critical eye toward staffing stability and consistent, respectful communication. The stories you'll hear at Southwinds or Southland reflect both the warmth of genuine caregiving and the hard realities of managing care in a busy facility.

This part of Kenosha, Wisconsin, is a well-equipped area with convenient access to various healthcare facilities including physicians' offices and hospitals such as Infinity Healthcare, Illinois Bone & Joint Institute, and Kenosha Medical Center. Additionally, there are several parks nearby like Eichelman Park and Wolfenbuttel Park for leisure activities. The dining options in the vicinity range from casual spots like Frank's Diner to more upscale choices like Ashling On The Lough. Various pharmacies like Walgreens and CVS Pharmacy are within a short distance for medication needs. For spiritual nourishment, there are places of worship such as Holy Rosary Parish and Lakeside Lutheran Church nearby. Overall, this area offers a blend of convenience and amenities suitable for senior living.

Physicians

• Infinity Healthcare (0.1 miles)
• Illinois Bone & Joint Institute (0.1 miles)
• Dr Jandali's Office (0.1 miles)
• Lakeshore Urology (0.1 miles)
• Children's Medical Group (0.1 miles)
• Comprehensive Orthopaedics Sc (0.1 miles)
• United Hospital System - Joshua Bloom MD (0.1 miles)

Hospitals

• Kenosha Medical Center (0.1 miles)
• Children's Hospital of Wisconsin (0.1 miles)
• St Catherine's Medical Center Campus (2 miles)
• Aurora Quick Care (3.9 miles)
• Rogers Memorial Hospital (5.7 miles)
• Ocenco (5.7 miles)
• Aurora Medical Center (6 miles)

Parks

• Eichelman Park (0.3 miles)
• Wolfenbuttel Park (0.4 miles)
• Southport Park (1.1 miles)
• Charles Nash Park (3.1 miles)
• Gangler Park (3.8 miles)
• Playground (5.5 miles)
• Petrifying Springs Park (5.6 miles)

Restaurants

• Frank's Diner (0.4 miles)
• Rustic Road Brewing Company (0.5 miles)
• Slip 56 Bar & Galley (0.6 miles)
• Trolley Dogs (0.6 miles)
• Ashling On The Lough (0.6 miles)
• Wendy's (0.8 miles)
• Captain Mike's (0.8 miles)

Pharmacies

• Alcohol & Other Drugs Council (0.5 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)
• Good Value Pharmacy (2.1 miles)
• Good Value Pharmacy (2.1 miles)

Cafes

• Harborside Common Grounds (0.8 miles)
• The Coffee Pot (1 miles)
• Panera Bread (3.8 miles)
• Corner Bakery Cafe (5.3 miles)
• Starbucks (5.6 miles)

Places of Worship

• Holy Rosary Parish (1.6 miles)
• Lakeside Lutheran Church (1.7 miles)
• St Therese Church (2.6 miles)
• St Paul's Lutheran Church (2.8 miles)

Theaters

• Cinemark Tinseltown USA (3.8 miles)