2995 Riverside Drive, Green Bay, WI 54301
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The collection of reviews for Wyndemere Memory Care's Aspen building presents a striking contrast between deeply negative experiences and overwhelmingly positive praise, with much of the strongest sentiment centering on how activity staff - especially Amanda Housner and Kelly - tend to shape residents' daily lives. On one hand, a family member describes profound concerns about management responsiveness and several safety and care issues. On the other hand, numerous families and visitors celebrate the warmth, engagement, and genuine care they see from the activities team and other staff, painting a picture of a community where some residents thrive under enthusiastic activity programming and attentive personnel.
The most pointed critique focuses on a single family's experience with Michelle in management, which they describe as consistently unresponsive. They recount not being able to reach Michelle by phone or finding her absent when they needed to speak with her. The family also alleges medical and safety missteps: Haldol, prescribed for nausea, was reportedly used at night "to make her sleep," implying it was employed for a purpose other than its intended use. There is also a serious charge that a resident had a fall and the family was never called, with hospice allegedly failing to notify them about the incident. Additional concerns include delays in routine maintenance - such as replacing an outlet cover - missing clothing or clothing that wasn't the resident's, keys left in a med cart, and a persistent urine smell in the room. The reviewer ends with a stark warning not to place loved ones in their care and describes the facility as "completely incompetent" and "extremely abusive." This narrative paints a picture of serious distrust in the management structure and in the safety and quality of care at the Aspen building.
In stark contrast to that account, a broad swath of reviews highlights the activity department as a standout strength of Wyndemere. Amanda Housner is repeatedly praised as "the best in the business," a "god send," and someone who truly cares about residents' enrichment and happiness. Reviewers repeatedly credit Amanda with creating engaging, meaningful activities that keep residents busy and mentally stimulated. She is described as going above and beyond - brainstorming new activities, coordinating donations for residents, and stepping up when others are on leave. One reviewer notes that Amanda picked up the entire activity load in Aspen in February when the other activity lead had to be on leave, underscoring her dedication and versatility. Her passion for her work is frequently linked to tangible benefits for residents, including more interactive crafts, outings, and programs designed to keep seniors engaged.
Kelly, another central figure in the activities program, is consistently praised alongside Amanda. Reviewers call her the "heart of the activities department" and commend the way she curates events, games, and programs that involve every resident. They describe Bingo as a weekly favorite and celebrate monthly musical activities and the presence of the therapy dog Tucker, which adds a comforting and uplifting dimension to residents' days. The praise extends beyond activities themselves to the way Kelly and Amanda foster a welcoming and inclusive atmosphere, with residents who look forward to seeing them and staff who make sure everyone is included. Their enthusiasm is repeatedly framed as a cornerstone of the community's positive energy.
Other staff members also receive strong praise for their role in daily life at Wyndemere. Kennedy, noted for looking out for Mom and providing updates to family members during visits, is described as a "gem," signaling reliable communication and personal attention. Amber, Sunny, and the management team are acknowledged for keeping operations running smoothly and being quick to respond to questions or concerns. The posthumous warmth of these notes complements the broader praise for the facility's atmosphere and operations. In addition to the activity staff, housekeeping and maintenance - Kudos to Ashley in maintenance and Sonya, along with praise for the housekeeping team - are acknowledged for their steady, reliable presence and the quiet, ongoing care they provide behind the scenes.
The reviews repeatedly highlight the overall environment as clean, welcoming, and well-maintained. Several commenters mention fresh odors, attractive dining areas, and meals that residents and visiting families enjoy, with particular gratitude directed toward Gena for delicious meals and desserts that residents look forward to. The sense of a well-rounded community comes through in multiple mentions of residents forming friendships, participating in organized events, and enjoying social opportunities like the weekly Bingo, new animal visits, and special events such as a "senior ball" organized by the activity staff.
A common thread across many positive notes is the clear value families find in a facility where the activities team actively invests in residents' lives beyond basic care. The praise centers on the belief that Amanda and Kelly - not merely as staff members but as compassionate, creative leaders - make Wyndemere a place where residents feel seen, engaged, and cared for. The responses describe staff who advocate for residents, solicit donations to enrich programs, and find ways to bring the broader community into the building through events, church visits, and community outreach efforts. This sense of a vibrant, resident-centered culture is repeatedly framed as what distinguishes Wyndemere in the eyes of many families.
Taken together, the collection presents a nuanced portrait of a community with meaningful strengths and notable areas of concern. The Aspen building, in particular, appears to be a place where the activities department can transform daily life for residents - Amanda and Kelly emerge as transformative figures who bring energy, creativity, and personal care to the forefront of residents' experiences. Yet, for at least one family, the experience highlights serious gaps in communication, safety, and management accountability that can undermine trust and confidence in care. The overall message is that Wyndemere's memory care environment contains powerful, positive forces - especially in the activities staff - while also facing critical challenges that prospective families may wish to investigate further, particularly with respect to management responsiveness and safety protocols.
The Wyndemere Cedar House in Green Bay, WI offers a comfortable and convenient assisted living community for seniors. The house is fully furnished and includes amenities such as a dining room, garden, and outdoor space for residents to enjoy. Housekeeping services are provided to ensure a clean and organized living environment.
Residents at Wyndemere Cedar House receive assistance with daily activities, including bathing, dressing, and transfers. The staff also coordinates with healthcare providers to ensure that residents receive the necessary medical care. Special dietary needs are accommodated through diabetes diets and special meal preparation.
Transportation services are available for medical appointments, allowing residents easy access to healthcare providers. Additionally, there are several cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals in close proximity to the community.
Residents can participate in scheduled activities offered by the community on a daily basis. This creates opportunities for socialization and engagement with fellow residents. Whether it's enjoying a meal together or joining in on an activity, residents have numerous options to stay active and entertained.
Overall, Wyndemere Cedar House provides a supportive assisted living environment where seniors can receive personalized care while maintaining their independence.
Wyndemere Cedar House is located at 2995 Riverside Drive, Green Bay, WI 54301 in Brown County, Wisconsin
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