Wyndemere Birch House

2999 Riverside Drive, Green Bay, WI 54301

For more information about senior living options: (844) 490-3973

4.1 from 58 reviews
5 stars
43
4 stars
3
3 stars
0
2 stars
0
1 stars
12

Assisted Living Board and Care Home Memory Care

Overall Review of Wyndemere Birch House

Pros

  • pro Amanda creates engaging activities for all residents, keeping things light and playful.
  • pro Kelly and Amanda are the heart of the activities program, bringing enthusiasm, love, and care.
  • pro Kelly arranges therapy dog visits, enriching residents' lives.
  • pro Amanda and Ashley are kind to residents and greet visitors, providing reassurance that residents are well cared for.
  • pro The CNAs are friendly and personable; Kennedy looks out for residents and provides updates.
  • pro Sunny, Michelle, and Amber keep things running smoothly and respond quickly to questions.
  • pro Gena prepares wonderful meals and desserts that residents love.
  • pro The activities department with Kelly and Amanda is outstanding and engages all residents; musical activities are a big hit.
  • pro Wyndemere is a warm and welcoming place where staff clearly care for residents.
  • pro Amanda Housner is highly regarded as one of the best in the business.
  • pro The activities staff, especially Amanda and Kelly, are consistently cheerful and innovative, ensuring everyone feels included.
  • pro Amanda goes above and beyond to bring joy to residents with creative activities and events.

Cons

  • pro Michelle in management never calls back and is never there when contacted.
  • pro They gave the mom haldol prescribed for nausea to help her sleep, using it for the wrong reason.
  • pro The mom had a fall and was never called about it.
  • pro Hospice did not call to inform the family about the fall.
  • pro It took a long time to replace an outlet cover in her room.
  • pro Clothes are missing or belong to someone else.
  • pro Keys were left in the med cart.
  • pro The mom's room smelled like urine.
  • pro The reviewer states not to put loved ones in their care, calling the facility incompetent and abusive.

Review

Wyndemere Memory Care, particularly the Aspen building, is a place of sharp contrasts in the experiences families report. On one hand, several family members describe serious concerns about management communication and safety, including instances where they felt unacknowledged or uninformed about their loved ones' care. One reviewer recounts persistent difficulty reaching Michelle in management, with complaints that calls are not returned and that staff often seem unavailable when asked for her. There are specific distressing examples cited: a sedating Haldol prescribed for nausea given to a resident to help her sleep, a fall during which a family was not notified, and a slow response to basic maintenance like replacing an outlet cover. Other troubling details include clothes going missing or being inappropriately mixed with someone else's belongings, keys left in a med cart, and a room that reportedly smells of urine. In this account, the lack of timely communication from hospice about the fall is singled out as a critical failure, highlighting how important timely updates are to families who are trying to stay closely involved in their loved one's daily life.

These concerns about the Aspen building are juxtaposed with a steady drip of highly positive feedback about the same campus. Across many posts, Amanda and Kelly emerge as standout figures in the activities department. Their work is consistently described as warm, engaging, and deeply caring, with families noting that they go above and beyond to create meaningful, inclusive experiences for all residents. The activity program under their leadership is repeatedly praised for its creativity and effort to involve everyone, not just a subset of residents. From regular bingo sessions and monthly musical activities to animal visits with Tucker the therapy dog and a "New Zoo" outreach, families see Amanda and Kelly as central to keeping residents connected, entertained, and mentally stimulated.

Amanda, in particular, is repeatedly celebrated for her exceptional dedication. Several comments describe her as a kind, tireless, and funny presence who truly treats residents as family. Her influence extends beyond routine activities; she is credited with spearheading creative initiatives, coordinating donations, and even stepping in to help out across other roles when needed. The reviews consistently recognize her as a driving force behind a warm, welcoming atmosphere in the Aspen building and beyond, with one family calling her a "godsend" and another describing her as an irreplaceable member of the team. Kelly is often highlighted alongside Amanda as the heart of the activities department, with both women earning emphatic praise for their enthusiastic leadership and genuine care.

Beyond Amanda and Kelly, several other staff members receive glowing praise for their roles in maintaining a supportive community. Families mention Ashley, the maintenance team member who keeps things running smoothly, and Kennedy, who looks out for their loved one and provides timely updates. The housekeeping staff, and the general upkeep of the memory care environment, are also acknowledged for contributing to a sense of well-being and cleanliness. The positive feedback extends to Amber, Sunny, and other members of the management and support teams who are described as responsive and attentive to concerns, helping to create a perception that, when things go well, the facility shines in its compassion and responsiveness.

A common thread among the favorable reviews is the explicit emphasis on the quality of life for residents. Families repeatedly note that the activities department makes a significant difference, helping residents stay engaged, socially connected, and emotionally supported. The praise often centers on the staff's ability to tailor activities to the residents' needs, to involve everyone, and to bring a sense of joy and normalcy to daily life. The sentiment is clear: in many respects, Wyndemere's programmatic side excels and provides a bright, nurturing environment that many residents and families deeply appreciate.

Taken together, the collection of reviews presents a facility with strong, heartfelt advocacy for its activities staff and a generally warm, caring culture within the memory care community. However, it also reveals a cautionary note about oversight and communication in the Aspen building. The serious concerns about management accessibility, patient safety, and basic communication with families suggest that while the care and programming can be exceptional, there are critical gaps that need to be addressed to ensure all residents receive consistently safe, transparent, and high-quality care. For anyone considering Wyndemere, the clear takeaways are to recognize the remarkable energy and dedication of staff like Amanda and Kelly and their colleagues, while also carefully assessing and addressing how management and frontline communication are handled to prevent the kinds of incidents described in the more cautionary accounts.

Features

Housing

  • 16 resident community capacity 16 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Austin Straubel International (4 miles away) Austin Straubel International (4 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Dementia waiver Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Hospice waiver Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Wyndemere Birch House is an assisted living community located in Green Bay, WI. Our community offers board and care home services as well as specialized memory care for individuals with dementia.

At Wyndemere Birch House, we strive to create a comfortable and nurturing environment for our residents. Our fully furnished accommodations ensure that residents feel at home from the moment they move in. The housekeeping services provided make it easy for residents to maintain a clean and organized living space.

Our community boasts beautiful outdoor spaces and gardens where residents can enjoy fresh air and nature. We also provide Wi-Fi/high-speed internet access so residents can stay connected with loved ones or browse the web at their convenience.

In terms of care services, our dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers. We work closely with health care providers to coordinate any necessary medical care for our residents. Our team also specializes in memory care programming to support those experiencing mild cognitive impairment or dementia.

Residents can expect delicious meals prepared and served according to their dietary restrictions. Whether it's a special diet for diabetes or other dietary restrictions, our dining room caters to individual needs.

To ensure an engaging lifestyle, we offer scheduled daily activities that cater to the interests and abilities of our residents. Additionally, our location provides easy access to various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.

At Wyndemere Birch House in Green Bay, WI, we prioritize the well-being and comfort of our residents by providing exceptional care services and a supportive community atmosphere.

Nearby Places of Interest

Restaurants

  • Zesty's Frozen Custard (0.6 miles)
  • Golden Corral (1.4 miles)
  • Replay Sports Bar & Grill (1.4 miles)
  • McDonald's (1.5 miles)
  • El Sarape (1.6 miles)
  • Old Chicago (1.6 miles)
  • Noodles & Company (1.6 miles)

Parks

  • Heritage Hill State Park (0.6 miles)
  • Green Isle Park (1.5 miles)

Physicians

  • Kagen Allergy Clinic (1 miles)
  • Prevea Sports Medicine (1.1 miles)
  • Green Bay Vein Center (1.3 miles)
  • Bellin Health (1.4 miles)
  • The New Dermatology Group (1.4 miles)
  • Green Bay Oncology (1.5 miles)
  • Clark, Kristin Prevea Allouez Health Center (1.6 miles)

Pharmacies

  • CVS In The Pharmacy (1.1 miles)
  • CVS Pharmacy (1.1 miles)
  • Custom Health Pharmacy (1.6 miles)
  • Walgreens (1.7 miles)
  • Walgreens (1.8 miles)
  • Aurora Lab (1.9 miles)
  • CVS Pharmacy (2 miles)

Theaters

  • Bay Park Cinema Ashwaubenon, Wi (1.4 miles)

Cafes

  • Panera Bread (1.6 miles)
  • The Exchange Coffee, Mercantile, & Eatery (2.1 miles)
  • Oak Street Cafe (2.5 miles)
  • Starbucks (2.5 miles)

Hospitals

  • St Vincent Hospital (1.6 miles)
  • Bellevue Independent and Assisted Living (2.3 miles)
  • St Vincent Hospital (2.5 miles)
  • St Vincent's NICU (2.6 miles)
  • HSHS St. Vincent Hospital (2.6 miles)
  • Bellin Health Cardiology Associates - Green Bay (2.7 miles)
  • Pediatrics Intensive Care Unit At St Vincents (2.7 miles)

Places of Worship

  • Nativity Of Our Lord Parish (1.8 miles)
  • Old St Joseph Church (2.1 miles)

Frequently Asked Questions

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Nearby Communities

Related Resources

  • dementia paranoiaDementia, Paranoia, and Caregiver Guidance: Understanding the Connection

    Dementia encompasses progressive neurological disorders that impair cognitive functions and can lead to paranoia due to cognitive decline and emotional changes. The article discusses the triggers of paranoia in dementia, caregiver strategies for managing it, and the importance of distinguishing between dementia-related paranoia and other psychiatric conditions.

  • memory care activitiesEngaging Memory Care Activities That Enhance Quality of Life

    Memory care activities are essential for improving the quality of life of seniors with cognitive impairments, as they stimulate cognitive function, promote well-being, and encourage social interaction through tailored strategies. These activities combine structured exercises with spontaneous tasks, sensory engagement, physical workouts, creative pursuits, and intergenerational interactions to enhance emotional connection and a sense of purpose.

  • when to move from assisted living to memory careWhen to Transition from Assisted Living to Memory Care: Key Indicators, Steps, and Finding the Right Community

    Transitioning from assisted living to memory care is driven by an individual's cognitive decline and specific needs, requiring careful evaluation of indicators like increased confusion and wandering. The process involves consulting medical professionals, researching suitable communities, considering financial and legal aspects, and ensuring effective communication for personalized care plans.