2999 Riverside Drive, Green Bay, WI 54301
For more information about senior living options: (844) 490-3973
Wyndemere Memory Care, particularly the Aspen building, is a place of sharp contrasts in the experiences families report. On one hand, several family members describe serious concerns about management communication and safety, including instances where they felt unacknowledged or uninformed about their loved ones' care. One reviewer recounts persistent difficulty reaching Michelle in management, with complaints that calls are not returned and that staff often seem unavailable when asked for her. There are specific distressing examples cited: a sedating Haldol prescribed for nausea given to a resident to help her sleep, a fall during which a family was not notified, and a slow response to basic maintenance like replacing an outlet cover. Other troubling details include clothes going missing or being inappropriately mixed with someone else's belongings, keys left in a med cart, and a room that reportedly smells of urine. In this account, the lack of timely communication from hospice about the fall is singled out as a critical failure, highlighting how important timely updates are to families who are trying to stay closely involved in their loved one's daily life.
These concerns about the Aspen building are juxtaposed with a steady drip of highly positive feedback about the same campus. Across many posts, Amanda and Kelly emerge as standout figures in the activities department. Their work is consistently described as warm, engaging, and deeply caring, with families noting that they go above and beyond to create meaningful, inclusive experiences for all residents. The activity program under their leadership is repeatedly praised for its creativity and effort to involve everyone, not just a subset of residents. From regular bingo sessions and monthly musical activities to animal visits with Tucker the therapy dog and a "New Zoo" outreach, families see Amanda and Kelly as central to keeping residents connected, entertained, and mentally stimulated.
Amanda, in particular, is repeatedly celebrated for her exceptional dedication. Several comments describe her as a kind, tireless, and funny presence who truly treats residents as family. Her influence extends beyond routine activities; she is credited with spearheading creative initiatives, coordinating donations, and even stepping in to help out across other roles when needed. The reviews consistently recognize her as a driving force behind a warm, welcoming atmosphere in the Aspen building and beyond, with one family calling her a "godsend" and another describing her as an irreplaceable member of the team. Kelly is often highlighted alongside Amanda as the heart of the activities department, with both women earning emphatic praise for their enthusiastic leadership and genuine care.
Beyond Amanda and Kelly, several other staff members receive glowing praise for their roles in maintaining a supportive community. Families mention Ashley, the maintenance team member who keeps things running smoothly, and Kennedy, who looks out for their loved one and provides timely updates. The housekeeping staff, and the general upkeep of the memory care environment, are also acknowledged for contributing to a sense of well-being and cleanliness. The positive feedback extends to Amber, Sunny, and other members of the management and support teams who are described as responsive and attentive to concerns, helping to create a perception that, when things go well, the facility shines in its compassion and responsiveness.
A common thread among the favorable reviews is the explicit emphasis on the quality of life for residents. Families repeatedly note that the activities department makes a significant difference, helping residents stay engaged, socially connected, and emotionally supported. The praise often centers on the staff's ability to tailor activities to the residents' needs, to involve everyone, and to bring a sense of joy and normalcy to daily life. The sentiment is clear: in many respects, Wyndemere's programmatic side excels and provides a bright, nurturing environment that many residents and families deeply appreciate.
Taken together, the collection of reviews presents a facility with strong, heartfelt advocacy for its activities staff and a generally warm, caring culture within the memory care community. However, it also reveals a cautionary note about oversight and communication in the Aspen building. The serious concerns about management accessibility, patient safety, and basic communication with families suggest that while the care and programming can be exceptional, there are critical gaps that need to be addressed to ensure all residents receive consistently safe, transparent, and high-quality care. For anyone considering Wyndemere, the clear takeaways are to recognize the remarkable energy and dedication of staff like Amanda and Kelly and their colleagues, while also carefully assessing and addressing how management and frontline communication are handled to prevent the kinds of incidents described in the more cautionary accounts.
Wyndemere Birch House is an assisted living community located in Green Bay, WI. Our community offers board and care home services as well as specialized memory care for individuals with dementia.
At Wyndemere Birch House, we strive to create a comfortable and nurturing environment for our residents. Our fully furnished accommodations ensure that residents feel at home from the moment they move in. The housekeeping services provided make it easy for residents to maintain a clean and organized living space.
Our community boasts beautiful outdoor spaces and gardens where residents can enjoy fresh air and nature. We also provide Wi-Fi/high-speed internet access so residents can stay connected with loved ones or browse the web at their convenience.
In terms of care services, our dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers. We work closely with health care providers to coordinate any necessary medical care for our residents. Our team also specializes in memory care programming to support those experiencing mild cognitive impairment or dementia.
Residents can expect delicious meals prepared and served according to their dietary restrictions. Whether it's a special diet for diabetes or other dietary restrictions, our dining room caters to individual needs.
To ensure an engaging lifestyle, we offer scheduled daily activities that cater to the interests and abilities of our residents. Additionally, our location provides easy access to various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
At Wyndemere Birch House in Green Bay, WI, we prioritize the well-being and comfort of our residents by providing exceptional care services and a supportive community atmosphere.
Wyndemere Birch House is located at 2999 Riverside Drive, Green Bay, WI 54301 in Brown County, Wisconsin
Wyndemere Birch House offers a comprehensive array of features designed to support residents in various stages of dementia and Alzheimer's disease. Assistance with dressing, bathing, and transfers ensures that individuals maintain their dignity while receiving the necessary support for personal care. Medication management is crucial in helping residents adhere to their prescribed regimens, minimizing confusion and potential health risks. Meal preparation and service are tailored to meet dietary needs, enhancing both nutrition and enjoyment at mealtimes. Transportation arrangements facilitate access to medical appointments, ensuring continuity of care through consistent coordination with healthcare providers. Activities of daily living assistance empowers residents to engage in routine tasks, promoting independence within a safe framework. The presence of 24-hour supervision provides peace of mind for families while maintaining a secure environment. Additionally, specialized memory care programming and a dedicated mental wellness program address cognitive challenges with therapeutic activities aimed at enhancing cognitive function and emotional well-being. Together, these features create a supportive community that caters specifically to the unique needs of individuals living with memory impairments, fostering an environment conducive to comfort and quality of life.
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Dementia, Paranoia, and Caregiver Guidance: Understanding the Connection
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