Overall Review of State Street Care Home Cbrf
common
36 reviews mention this
Staff care and compassion stand out
Residents and families repeatedly describe compassionate, respectful care from the staff.
Across the reviews, people emphasize that staff are caring, respectful, and attentive to residents day to day. Several reviewers highlight staff support beyond basic care, including help with routines and ongoing communication with family. Even the negative comments about staffing and response times still reference the staff as a key part of the experience.
common
4 reviews mention this
Clean facility is a frequent plus
Multiple visitors comment that the facility stays clean and well kept.
Several reviews describe the community as clean and fresh when they visit. Others specifically mention that it “doesn’t stink,” and one notes cleanliness as part of their overall impression. Cleanliness is mentioned as a consistent part of what people notice during visits and stays.
common
5 reviews mention this
Activities keep residents engaged
Reviews describe resident engagement through community activities and outings.
People mention shared moments and activities that help residents feel included, including a special outing tied to a solar eclipse. One reviewer also mentions watching Packers games with residents, and others describe having activities available. A short-visit reviewer notes residents appeared engaged in activities as well.
common
3 reviews mention this
Food receives mixed feedback
Residents mention food positively at times, but others are highly critical.
Some reviewers describe the food as delicious or terrific and say it supports their overall care impression. Others directly criticize the quality, saying the food is horrible. Taken together, dining appears inconsistent across reviews.
caveat
3 reviews mention this
Response times and staffing are concerns
Some reviews report problems with call response and staffing coverage.
A negative review says call lights can go unanswered for long periods, describing that as unacceptable after surgery. Another reviewer says staffing shortages lead to reliance on agency staff and leaves residents short-handed. COVID-era staffing shortages are also referenced as affecting the experience.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.