State Street Care Home Cbrf in Friendship, WI

Pros

• Villa Pines is an excellent facility where the staff are friendly and truly care about their residents.
• The staff are very caring and treat their residents with respect.
• The facility is always warm and inviting.
• The CMS star rating is excellent.
• Villa Pines truly cares about its residents.
• The food looks and smells delicious.
• The staff at Villa Pines is second to none; they are very caring about every resident.
• The facility is very clean and the staff are attentive.
• Staff are great at communication and really care about their residents, wanting the very best for them.

Cons

• A reviewer states they were DNR'd from the facility and alleges that some staff are absolutely horrible, with staffing shortages requiring agency staff and resulting in insufficient help.
• A reviewer describes the food as horrible.
• A reviewer characterizes the facility as horrendous, perhaps a dump, and questions why it has not been closed.
• A reviewer notes that COVID-19 and staffing shortages hurt everyone there.
• A reviewer describes the management as terrible.
• A reviewer criticizes the response time to patient call lights as unacceptable, often around 45 minutes or longer.

Review

State Street Care Home Cbrf in Friendship, WI is best suited for families seeking a warm, home-like environment where care feels personal and staff build real relationships with residents. The community excels for those who value consistent, compassionate interaction, cleanliness, and a simple, navigable one-level footprint that minimizes confusion and falls risk. It is particularly strong for residents who appreciate daily acts of kindness and ongoing social engagement led by a hands-on staff. For families focused on clinical complexity, rapid responsiveness, or award-winning dining variety, alternatives may be worth considering, as those priorities can reveal gaps in the profile presented here.

The primary strengths are unmistakable: a facility that feels welcoming on entry, with front-line staff who greet residents and families and demonstrate genuine care in everyday moments. A high-performing CMS rating and a track record of solid survey results point to a system that prioritizes quality and compliance, backed by leadership that people in the community trust. Cleanliness is consistently noted, and the atmosphere is described as calm, friendly, and attentive. Numerous accounts highlight staff who know residents well, remember preferences, and respond with warmth, creating a sense of belonging that many families value deeply.

Yet, the experience is not uniformly flawless. Several reviews flag real management and operational concerns, including instances of staffing shortages and heavy reliance on agency staff, which can translate into inconsistent coverage. A subset of families reports delayed call-light responses and frustrations with responsiveness, especially during times when multiple residents require assistance. There are also divergent views on dining - the same facility praised for appealing meals in some notes is critiqued for poor food quality in others. Taken together, these cautions reveal a facility balancing strong relational care with at times uneven execution in staffing and culinary consistency.

Despite those drawbacks, the pros can substantially offset the main drawbacks when viewed as a whole. The combination of a warm culture, dependable cleanliness, and proactive leadership creates a dependable core of care that matters most to families seeking everyday comfort and stability. The all-on-one-floor design aids navigation and safety, while meaningful, experience-rich touches - such as community events and personalized gestures from staff - underscore a resident-centered approach. Ownership transitions noted in some reviews appear to be moving toward improvements, suggesting a trajectory toward more consistent operations and clearer communication.

For decision-makers, this facility warrants a thorough, data-informed visit. Prospective families should observe call-light responsiveness during peak periods, ask directly about staffing mixes and turnover, and verify how the community manages agency staff to ensure continuity of care. Inquire about meal planning and menus to gauge whether dining aligns with your loved one's tastes and nutritional needs, and request current examples of resident activities to confirm opportunities for engagement. Conversations with current residents' families can illuminate how leadership handles concerns, communicates changes, and translates policy into daily practice.

In the end, State Street Care Home Cbrf offers a compelling package for families who prize a welcome, neighborly atmosphere, consistent cleanliness, and staff who treat residents like cherished members of the community. It stands out for its warmth, strong leadership signals, and evidence of meaningful resident interaction. Those whose priorities include rapid medical escalation, highly regimented clinical oversight, or top-rated dining experiences may want to explore alternatives with more robust medical programming or culinary variety. For many families, this community represents a practical, grounded choice - the kind of place where trust builds over time as caregivers prove their commitment through steady, everyday acts of care.

This part of Friendship, Wisconsin, offers a variety of amenities and services that may appeal to seniors looking to settle in a quiet and welcoming community. The area features several parks such as Burt Morris Park and Roche-A-Cri State Park, providing opportunities for outdoor recreational activities and enjoying nature. There are also multiple places of worship nearby for spiritual support and connection. For dining options, there are local eateries like Beckys Sugar Shack and The Country Skillet, offering delicious meals in a cozy atmosphere. In terms of healthcare, there are physicians' offices, pharmacies, and hospitals like Gundersen Moundview Hospital within close proximity for medical needs. Overall, this part of Friendship provides a peaceful environment with essential amenities that cater to the needs of seniors looking for a comfortable living experience.

Parks

• Burt Morris Park (0.6 miles)
• Peppermill Lake District (1.2 miles)
• Roche-A-Cri State Park (3.2 miles)
• Quincy Bluff (6.9 miles)
• Buckhorn State Park (8.6 miles)
• Juneau County Park (8.6 miles)
• Ship Rock (9 miles)

Places of Worship

• Faith Baptist Church (0.7 miles)
• Wels (0.7 miles)
• St Joseph Parish Rectory (0.7 miles)
• Trinity Congregational Church (0.8 miles)
• Immanuel Ev Lutheran Church Lc-Ms (0.8 miles)
• Arising Christian Church (1.1 miles)
• Church of Jesus Christ of Latter Day Saints (1.6 miles)

Theaters

• Adams Community Theatre (0.7 miles)

Restaurants

• Beckys Sugar Shack (0.8 miles)
• Rank's Tavern (0.8 miles)
• Subway (0.8 miles)
• McDonald's (0.8 miles)
• The Country Skillet (0.8 miles)
• Corner Bar (1.2 miles)
• Friendship Bar & Bowl (1.2 miles)

Physicians

• Valdez John MD - Health & Human Services (1 miles)
• Perez Frank - Moundview Family Medical Clinic (1.2 miles)
• Professional Hearing Care (16 miles)

Hospitals

• Gundersen Moundview Friendship Clinic (1.2 miles)
• Adams County Memorial Hospital (1.2 miles)
• Gundersen Moundview Hospital (1.2 miles)
• Moundview Memorial Hospital (1.2 miles)
• Necedah Family Medical Center (12.3 miles)

Pharmacies

• Phillips Pharmacies (1.2 miles)
• Walgreens (16.2 miles)

Cafes

• Little Crane Cafe (12.3 miles)
• Main Street Cafe (12.7 miles)
• Collin's Coffees (12.8 miles)
• Red Hill Royal Cafe (16.2 miles)
• Royal Cafe (16.4 miles)

Transportation

• U-Haul Neighborhood Dealer (12.8 miles)