State Street Care Home Cbrf

Pros

• The facility is warm and inviting, with staff who greet visitors and provide excellent care; its CMS star rating is excellent.
• Villa Pines is an excellent facility with friendly staff who truly care for residents.
• The food at Villa Pines looks and smells delicious.
• Staff interactions have impressed visitors over the years, and the facility is highly recommended for the care of loved ones.
• The staff are very caring and treat residents with respect.
• The kitchen staff are gracious and accommodating during visits.
• Staff are supportive and encouraging, helping residents form new friendships and creating a welcoming visit environment.
• The facility is very clean and has attentive staff.
• Care staff are helpful and attentive, assisting families with belongings, visiting schedules, and communication.
• The facility organized a solar eclipse viewing with safety glasses, creating a memorable experience for residents.
• The environment at Villa Pines is consistently pleasant.
• The staff at Villa Pines are outstanding and caring, providing excellent care to residents.
• Julie provides kind, dependable care and clear communication, making families feel assured.
• The staff are super nice, welcoming, and helpful.

Cons

• Terrible management.
• There's staff there that's absolutely horrible.
• The pictures on their website are not of the facility.
• COVID and staff shortages hurt everyone.
• This palace is horrendous.
• The food is a joke; it's horrible.
• The state has not closed it down, which is baffling.
• They don't react to patient call lights for very long periods of time.

Review

Villa Pines is described by many visitors and family members as a place that feels warm, inviting, and well cared for from the moment you step through the door. Reviewers consistently highlight a friendly atmosphere where staff greet arrivals, treat residents with genuine concern, and maintain a level of cleanliness that makes every visit pleasant. The facility is noted for its overall appeal, with praise aimed at its leadership, positive survey history, and an impressive CMS star rating that speaks to a high standard of care.

The heart of Villa Pines, according to those who have spent time there, is the staff. People repeatedly emphasize that caregivers are attentive, respectful, and deeply invested in the well-being of residents. Across several accounts, family members commend the way staff handle daily tasks - helping with clothing, coordinating visiting schedules, leaving thoughtful notes, and making residents feel seen and valued. In one tribute, a caregiver named Marianne is singled out for her kindness, and in another, Julie's ongoing communication and dependable support are credited with giving a sense of security to an Aunt Geri. The sentiment runs through many stories: staff are not just doing their jobs; they are part of a caring, almost familial network that residents and families come to rely on.

Life at Villa Pines isn't just about care in the clinical sense; it's also about community, celebration, and connection. One reviewer describes staff going beyond the ordinary to support personal milestones, such as arranging and supporting a birthday party for a friend's 97th birthday. The culinary team is often praised for appealing aromas and presentation, with comments that the food looks and smells delicious. There are even lighter, more personal moments recounted - such as a Sunday gesture of kitchen staff bringing a box of wine for a shared visit - illustrating a sense of hospitality that extends into visitors' experiences. Beyond meals, residents are observed engaging in meaningful activities, and visitors note a welcoming environment that helps people feel at home.

Family members frequently express gratitude for the clarity and consistency of communication, especially when health changes occur. Testimonials speak to prompt updates about a loved one's status and a proactive approach to care. The Harkins family, for instance, highlights the staff's responsiveness and the respect shown in caring for their mother. Across various notes, people mention that new ownership and ongoing improvements have brought noticeable positive changes, including better nursing care and enhanced dining options. The sense that Villa Pines genuinely cares about its residents shines through many of these stories, with several families feeling relieved and comforted by the level of attention their loved ones receive.

While the consensus skews overwhelmingly positive, there are a few concerns raised by some reviewers that are worth noting. One account describes a difficult personal experience with the facility's policies, suggesting that a DNR designation was used in a way the reviewer found inappropriate. Other criticisms focus on operational challenges, including staffing shortages that lead to the use of agency staff, which in turn can result in periods with insufficient hands-on support for residents who need constant attention. There are also complaints about the timeliness of call-light responses, with one reviewer reporting wait times of 45 minutes or more after pressing a call button. A separate critique points to a perception that the facility's online photos do not accurately reflect the current state of the property, and there are a couple of strongly worded remarks about management and food quality.

In addition, some reviewers voice concerns parallel to these operational notes. A few describe the facility as having management issues or even use harsher language to express dissatisfaction, including comments like "terrible management" or "this palace is horrendous." These points remind prospective families that, as with any senior care option, experiences can be uneven and depend on factors like staffing levels, leadership dynamics, and daily workflow. Nevertheless, even among these criticisms, several reviewers reiterate that the care and kindness of the staff remain a consistent bright spot.

Taken together, the collection of reviews paints a picture of Villa Pines as a highly regarded, caregiver-focused facility that many families trust with the most important aspects of their loved ones' lives. The facility earns high marks for warmth, cleanliness, and meaningful interaction between staff and residents, and for the strong sense of community and ongoing improvements reported by clients and families. At the same time, the candid notes about staffing challenges, response times, and some management concerns serve as important reminders that no care environment is perfect. For anyone considering Villa Pines, the stories suggest a visit is worthwhile to meet the team, observe the atmosphere, and have direct conversations about staffing, care routines, and how the facility would tailor its approach to a specific loved one's needs.

This part of Friendship, Wisconsin, offers a variety of amenities and services that may appeal to seniors looking to settle in a quiet and welcoming community. The area features several parks such as Burt Morris Park and Roche-A-Cri State Park, providing opportunities for outdoor recreational activities and enjoying nature. There are also multiple places of worship nearby for spiritual support and connection. For dining options, there are local eateries like Beckys Sugar Shack and The Country Skillet, offering delicious meals in a cozy atmosphere. In terms of healthcare, there are physicians' offices, pharmacies, and hospitals like Gundersen Moundview Hospital within close proximity for medical needs. Overall, this part of Friendship provides a peaceful environment with essential amenities that cater to the needs of seniors looking for a comfortable living experience.

Parks

• Burt Morris Park (0.6 miles)
• Peppermill Lake District (1.2 miles)
• Roche-A-Cri State Park (3.2 miles)
• Quincy Bluff (6.9 miles)
• Buckhorn State Park (8.6 miles)
• Juneau County Park (8.6 miles)
• Ship Rock (9 miles)

Places of Worship

• Faith Baptist Church (0.7 miles)
• Wels (0.7 miles)
• St Joseph Parish Rectory (0.7 miles)
• Trinity Congregational Church (0.8 miles)
• Immanuel Ev Lutheran Church Lc-Ms (0.8 miles)
• Arising Christian Church (1.1 miles)
• Church of Jesus Christ of Latter Day Saints (1.6 miles)

Theaters

• Adams Community Theatre (0.7 miles)

Restaurants

• Beckys Sugar Shack (0.8 miles)
• Rank's Tavern (0.8 miles)
• Subway (0.8 miles)
• McDonald's (0.8 miles)
• The Country Skillet (0.8 miles)
• Corner Bar (1.2 miles)
• Friendship Bar & Bowl (1.2 miles)

Physicians

• Valdez John MD - Health & Human Services (1 miles)
• Perez Frank - Moundview Family Medical Clinic (1.2 miles)
• Professional Hearing Care (16 miles)

Hospitals

• Gundersen Moundview Friendship Clinic (1.2 miles)
• Adams County Memorial Hospital (1.2 miles)
• Gundersen Moundview Hospital (1.2 miles)
• Moundview Memorial Hospital (1.2 miles)
• Necedah Family Medical Center (12.3 miles)

Pharmacies

• Phillips Pharmacies (1.2 miles)
• Walgreens (16.2 miles)

Cafes

• Little Crane Cafe (12.3 miles)
• Main Street Cafe (12.7 miles)
• Collin's Coffees (12.8 miles)
• Red Hill Royal Cafe (16.2 miles)
• Royal Cafe (16.4 miles)

Transportation

• U-Haul Neighborhood Dealer (12.8 miles)