Home Instead - Franklin, WI in Franklin, WI

Pros

• They responded immediately, provided resources, and were easy to work with.
• Holly and Emilee made the process easy.
• Caregivers were accommodating, kind, followed set schedules, kept Dad's mind active, and prepared healthy meals.
• The office staff were responsive when adjustments were needed due to doctors' appointments.
• Denise possessed compassion and patience.
• Questions and concerns were quickly addressed by a caring, competent manager, Emilee High.
• They provided 24-hour care for mom for almost three months.
• Mom loved her caregivers like her own daughters.
• They provided amazing care, including meal prep, house cleaning, dog care, and attention to detail.
• Esperanza and Jackie were mom's favorite caregivers and have visited her at the facility.
• They were very dedicated, calm, and caring.
• They are highly recommended for care of loved ones at home.

Cons

• The caregiver constantly missed work and couldn't follow simple instructions, which led to the grandfather's hospitalization.
• After firing the caretaker and ending the services, Home Instead sent another caregiver to the home without approval.
• The reviewer felt that Home Instead staff did not communicate well when they attempted to hire new caregivers.
• The reviewer would not recommend the services.

Review

This community is best suited for families who want their loved one to remain at home with steady, compassionate support and a hands-on team that can adapt to changing needs. It works well for seniors who benefit from regular meal preparation, light housekeeping, reminders for medications, and cognitive engagement - things that let a person stay independent longer while still receiving practical oversight. It is especially fitting for families seeking a trusted care partner who can coordinate care around medical appointments and provide a reliable daytime and at-times extended presence in the home. Those who require highly predictable 24/7 coverage with zero staffing gaps, or who need specialized dementia supervision in a tightly controlled environment, may want to consider alternatives.

Alternatives worth considering include facilities designed specifically for 24/7 memory care or skilled nursing where staffing patterns and supervision are standardized, and agencies that demonstrate rock-solid, guaranteed caregiver continuity with minimal turnover. In other words, when the priority is unwavering round-the-clock coverage, or when the care needs are highly complex and require constant, intensive supervision, a brick-and-mortar memory care or a hospital-style setting may offer greater stability. The Franklin operation has shown extraordinary moments of high-quality, person-centered care, but reviews also reveal moments when coverage and communication did not meet those same standards every single time, which matters for families weighing guarantees against lived experience.

The standout strengths show up in the everyday reality of care: a quick onboarding, caregivers who are kind and attentive, and a strong ability to follow schedules and adjust to doctor visits. Families repeatedly praise caregivers for kindness, patience, and a practical approach to daily living tasks - meal prep, housekeeping, even dog care - along with meaningful cognitive engagement that keeps a loved one mentally active. Office staff members - sometimes named specifically - are credited with resolving scheduling changes swiftly, addressing questions, and keeping the care plan coherent as needs evolve. The depth of positive feedback around certain caregivers - Nanette, Denise, Esperanza, Jackie, and others - reflects a real strength in relationship-building and reliability when the right match is present.

But the picture isn't flawless. There are documented cases where a caregiver missed shifts or failed to follow instructions, with tangible consequences that required escalation or, in some cases, switching personnel. A reminder that turnover and staffing gaps can appear, and that communication about new hires or backups isn't uniformly seamless. At times, families experienced a misstep - such as a replacement caregiver arriving without prior approval - which underscores the need for explicit, proactive communication protocols and a clear backup plan. These issues don't erase the care quality, but they do matter when weighing the odds of uninterrupted, predictable service.

Still, the main pros frequently offset the cons through a demonstrated ability to deliver deeply compassionate care over long stretches. Several families describe long-standing relationships with specific caregivers who became trusted, almost indispensable extensions of the family's support system. The ability to scale care up or down as medical needs change - while maintaining a humane, person-centered approach - adds a practical layer that many families value highly. The combination of capable caregiving, responsive office coordination, and the flexibility to handle real-world scheduling around appointments makes this option compelling for at-home living when that is the preferred goal.

For families considering this community, the practical path is clear: prioritize clear, written expectations about scheduling, backups, and daily routine coverage; request a named care manager who will stay with the plan as needs shift; and actively engage the office to confirm caregiver rosters and backup arrangements. If possible, align with caregivers who have demonstrated consistency and warmth, and set a plan for rapid escalation if a shift is missed or a new caregiver is introduced. This approach maximizes the substantial advantages - the humane, attentive care and the hands-on support - while mitigating the more disruptive risks that can arise in any home-care program.

Overall, Home Instead Franklin stands out as a practical, well-regarded option for families seeking flexible, person-centered in-home care with a proven track record of compassionate caregivers and responsive administration. It is a strong match for those who prioritize staying in the home, value dedicated, warm interactions, and can tolerate the possibility of occasional scheduling hiccups in exchange for long-term caregiver relationships. For anyone whose primary need is unwavering 24/7 certainty or specialized memory-care supervision, it remains prudent to explore alternatives that emphasize those guarantees. In the right family context, this team offers a remarkably capable, deeply humane partner in caregiving.

Pharmacies

• Walgreens (1.4 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (3.1 miles)
• Walgreens (3.4 miles)
• Walgreens (4 miles)
• Walgreens (4.3 miles)

Restaurants

• Taco Bell (1.9 miles)
• McDonald's (2 miles)
• Culver's (2.3 miles)
• Lovers Lane Sushi and Seafood Buffet (3.2 miles)
• Oscar's Frozen Custard (3.6 miles)
• Culver's (3.8 miles)
• McDonald's (4 miles)

Physicians

• Southeastern Pediatrics & Adolescent Medicine (1.9 miles)
• Neurosurgery and Endovascular Associates of Milwaukee, S.C. (1.9 miles)
• Forefront Dermatology Franklin, WI (1.9 miles)
• Rheumatology & Immunotherapy (2.3 miles)
• Greendale Health Center (3.4 miles)
• Innovative Pain Care (3.4 miles)
• Aurora Health Care (5.1 miles)

Cafes

• Starbucks (4.1 miles)
• Starbucks (4.9 miles)
• Starbucks (5.5 miles)
• Vintage Grounds (6 miles)
• The Gingerbread House (6.1 miles)
• Panera Bread (6.9 miles)
• Hawthorne Coffee Roasters (7.5 miles)

Theaters

• South Shore Cinema Oak Creek, Wi (4.2 miles)
• Ridge Cinema New Berlin, Wi (6.5 miles)

Places of Worship

• St Stephen's Catholic Church (4.3 miles)
• St Leonard Catholic Church & School Muskego (6.3 miles)

Parks

• Schmidt Park (4.3 miles)
• Runway Dog Exercise Area (6 miles)
• Idle Isle Park (7.2 miles)
• West Allis West Milwaukee Recr (7.8 miles)

Hospitals

• Froedert Drexel Square Clinic (4.6 miles)
• Surgicenter - Children's Wisconsin (7 miles)
• Aurora St Luke's Medical Center (7.7 miles)

Transportation

• Delta Ticket Counter (6.9 miles)
• Milwaukee Mitchell International Airport (MKE) (6.9 miles)
• Security Checkpoint (6.9 miles)
• Concourse D (7 miles)
• Concourse C (7 miles)
• MKE Runway (7.3 miles)