Home Instead - Franklin, WI

Pros

• Home Instead responded immediately and provided resources, making the process easy.
• Holly and Emilee made the process easy.
• Caregivers were accommodating, kind, and kept Dad's mind active with healthy meals.
• Office staff were responsive and quickly addressed scheduling changes.
• Denise possessed compassion and patience.
• Emilee High is an amazing, caring, and competent manager.
• Nanette is exceptional - capable, knowledgeable, reliable, and loving.
• Esperanza and Jackie were favorite caregivers who visited mom at the facility and provided dedicated, calm care.
• Lucinda Saenz is kind, compassionate, highly skilled, and brightens Dad's day.
• Kim Krajewski is an absolute blessing.

Cons

• Home Instead caregiver constantly missed work.
• The caregiver was unable to follow simple instructions and landed my grandfather in the hospital.
• Upon firing the caretaker and informing home instead we would no longer require their services they sent another caretaker to our home without approval.
• Would not recommend their services!

Review

Families seeking in-home care in Franklin, Wisconsin, consistently found a prompt, resourceful partner in Home Instead. Across stories, the organization's initial response was quick and practical, with staff members like Holly and Emilee stepping in to make the onboarding process smooth and straightforward. The sense that help was readily available from the very start set a reassuring tone for families navigating difficult decisions about care, especially when time and comfort were of the essence.

Across multiple testimonials, caregivers were praised for their warmth, flexibility, and attentiveness. They followed set schedules, kept loved ones mentally active, and prepared healthy meals that supported daily well-being. The care teams showed a remarkable ability to adapt to changing needs, such as doctor appointments, by adjusting schedules without friction. Specific staff members stood out repeatedly: Denise was noted for a deep well of compassion and patient demeanor; Emilee High was highlighted as an outstanding manager who addressed questions and concerns with care and competence. The consistency of kindness and reliability across the caregiving teams helped families feel that their loved ones were not just cared for, but genuinely respected and valued.

In one extended scenario, Home Instead provided 24-hour care for a mom over nearly three months. The family appreciated how the caregivers managed everything - meals, house cleaning, even dog care - while the mom transitioned to a memory care facility later in the year. While there were a few hiccups, the office staff moved quickly to resolve them, and the caregivers were described as loving and dependable - like daughters to the mom. Esperanza and Jackie were favorites for their calm, dedicated approach, and Sonja earned appreciation for filling open shifts and encouraging engagement, such as piano play. Other caregivers, including Dayna, Phalyn, and Riana, were recognized for their care quality. Emilie H. in the office was repeatedly described as amazing, with Keri and Sara handling staffing updates effectively. The overall message from this family was a strong, wholehearted recommendation of Home Instead for home-based care.

Not all experiences were perfect, and one important caveat emerged in a stark contrast. A family reported that a caregiver repeatedly missed work, failed to follow simple instructions, and inadvertently caused a hospitalization for a grandfather. After the family terminated that arrangement, Home Instead sent another caregiver without prior approval, which led to a warning against the service. This experience underscored the vital importance of consistent staffing, clear communication, and proper protocol when adjusting caregivers, especially during vulnerable times. A separate note in the comments pointed to occasional communication gaps when the organization was looking to hire new caregivers, highlighting that reliable communication is essential to maintaining trust during transitions.

Despite that negative episode, the broader sentiment across many reviews was one of genuine care, kindness, and professional dedication. Caregivers were described as experienced, diligent, and driven by a sincere desire to help families through the difficult phases of life with sensitivity and thoughtfulness. The most potent praise often centered on how the people at Home Instead showed up - not only to deliver routine care but to bring comfort, stability, and companionship during challenging days. The sense that the staff cared for every person who entered a home - whether a patient, a family member, or a beloved pet - was a recurring theme that left families feeling grateful and well supported.

Long-running relationships with Home Instead further underscored the depth of trust built over time. One family spoke of more than five years of care for their mother, during which the organization adapted as needs evolved. The family commended the responsiveness and openness to discuss concerns as they arose, noting that all caregivers were consistently caring and thoughtful. Nanette, the main caregiver in that case, was singled out as exceptional - capable, knowledgeable, reliable, and most importantly, loving toward the mother. The sentiment was that having Nanette's presence made a difficult situation feel more manageable and personal, a true testament to the value of continuity and strong caregiver?family chemistry.

Individual caregivers were celebrated for their impact in everyday moments. Lucinda Saenz was lauded for years of dedicated service to a father, bringing kindness, high skill, and a knack for knowing exactly what to say to brighten his day. Kim Krajewski emerged as an enduring blessing to a family, while Rachael Salinas was recognized for going above and beyond in her caregiving role. Jane, who worked with a husband named Mike, was described as professional and empathetic, balancing a respectful, friendly demeanor with a sharp sense of humor appropriate to working with someone who has dementia. Across these testimonials, the thread was consistent: professional staffing combined with genuine warmth created a caregiving environment that families could trust and rely on.

In the end, the overarching message from Franklin families was one of gratitude and strong advocacy. Home Instead was seen as a reliable partner capable of delivering comprehensive in-home care that could scale with changing needs, from short-term, in-the-maptop care to longer-term, continuous support. The organization's ability to mobilize a responsive team, maintain clear lines of communication, and match families with compassionate, capable caregivers was repeatedly highlighted as the defining strength. While a single negative experience served as a caution, the majority of voices converged on a shared conclusion: Home Instead Franklin, WI offers care that not only meets practical needs but also honors the dignity and comfort of loved ones at home.

Pharmacies

• Walgreens (1.4 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (3.1 miles)
• Walgreens (3.4 miles)
• Walgreens (4 miles)
• Walgreens (4.3 miles)

Restaurants

• Taco Bell (1.9 miles)
• McDonald's (2 miles)
• Culver's (2.3 miles)
• Lovers Lane Sushi and Seafood Buffet (3.2 miles)
• Oscar's Frozen Custard (3.6 miles)
• Culver's (3.8 miles)
• McDonald's (4 miles)

Physicians

• Southeastern Pediatrics & Adolescent Medicine (1.9 miles)
• Neurosurgery and Endovascular Associates of Milwaukee, S.C. (1.9 miles)
• Forefront Dermatology Franklin, WI (1.9 miles)
• Rheumatology & Immunotherapy (2.3 miles)
• Greendale Health Center (3.4 miles)
• Innovative Pain Care (3.4 miles)
• Aurora Health Care (5.1 miles)

Cafes

• Starbucks (4.1 miles)
• Starbucks (4.9 miles)
• Starbucks (5.5 miles)
• Vintage Grounds (6 miles)
• The Gingerbread House (6.1 miles)
• Panera Bread (6.9 miles)
• Hawthorne Coffee Roasters (7.5 miles)

Theaters

• South Shore Cinema Oak Creek, Wi (4.2 miles)
• Ridge Cinema New Berlin, Wi (6.5 miles)

Places of Worship

• St Stephen's Catholic Church (4.3 miles)
• St Leonard Catholic Church & School Muskego (6.3 miles)

Parks

• Schmidt Park (4.3 miles)
• Runway Dog Exercise Area (6 miles)
• Idle Isle Park (7.2 miles)
• West Allis West Milwaukee Recr (7.8 miles)

Hospitals

• Froedert Drexel Square Clinic (4.6 miles)
• Surgicenter - Children's Wisconsin (7 miles)
• Aurora St Luke's Medical Center (7.7 miles)

Transportation

• Delta Ticket Counter (6.9 miles)
• Milwaukee Mitchell International Airport (MKE) (6.9 miles)
• Security Checkpoint (6.9 miles)
• Concourse D (7 miles)
• Concourse C (7 miles)
• MKE Runway (7.3 miles)