Assisting Hands Home Care of Southwest Milwaukee

Pros

• The agency's staff demonstrated reliability and were always present for their assigned shifts.
• Some caregivers went above and beyond by sharing their personal contact information with our loved one to ensure their needs were promptly attended to.
• The agency provided alternative options without pressuring or trying to sell their services, which was refreshing.
• The managers were understanding and supportive in addressing concerns raised by clients.
• The agency followed through on their promises and delivered on what they had explained during initial discussions.

Cons

• The management was extremely poor and unreliable due to a bunch of no call no shows.
• Confronting the managers would result in dishonesty and lies.
• Caregivers provided their personal cell numbers, making the situation uncomfortable and unprofessional.
• Accusations of being rude and disrespectful were placed on the customers, even though it was actually the management's fault.
• The company took the side of the caregivers instead of addressing customer concerns, which was disheartening considering the high cost of their services.

Review

In the world of home care agencies, maintaining reliability and effective management is crucial for both the clients and their loved ones. Unfortunately, one particular agency seems to have fallen short in these areas, leaving clients frustrated and disheartened. Numerous no call no shows and poor management practices have resulted in an overall lack of dependability from the agency's caregivers.

One recurring issue mentioned by multiple reviewers was the absence of caregivers when they were desperately needed. The unreliable nature of these no call no shows left clients feeling abandoned and uncertain about their loved one's wellbeing. Confronting the management about this problem proved to be fruitless, as they seemed dismissive and uninterested in addressing the concerns raised.

Even more concerning was the unprofessional behavior exhibited by some caregivers within this agency. Some individuals took it upon themselves to share their personal cell phone numbers with clients, encouraging them to bypass company protocols if assistance was required. This breach in professional boundaries made many uncomfortable, as it deviated from the established norms of proper caregiver-client interactions.

Surprisingly, when clients attempted to address these issues with management, they were met with accusations of rudeness and disrespect. Instead of acknowledging their own shortcomings or taking responsibility for their employees' actions, managers solely placed blame on the dissatisfied clients. Such a disregard for constructive feedback further deepened feelings of frustration among those already dealing with subpar service.

Considering the substantial amount of money being paid for these services, it is understandable that clients felt disheartened by the situation at hand. They had put their trust in this agency to provide quality care for their loved ones but instead found themselves grappling with unreliability, unprofessionalism, and indifferent management.

However, amidst this sea of disappointment emerged a glimmer of hope - another home care agency that presented a different approach. Rather than aggressively selling their services, they focused on explaining available alternatives and highlighting what set them apart from competitors. This refreshing stance was further reinforced by the agency's ability to follow through on their promises, delivering the quality care they had described.

In conclusion, it is clear that the reviewed home care agency suffered from a multitude of issues, including frequent no call no shows and poor management practices. Clients were left feeling let down by the lack of reliability and unprofessional behavior exhibited by both caregivers and managers. However, amidst this disappointing experience, another agency shone brightly, offering an alternative approach that focused on transparency and follow-through.

Pharmacies

• Walgreens (1.4 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (3.1 miles)
• Walgreens (3.4 miles)
• Walgreens (4 miles)
• Walgreens (4.3 miles)

Restaurants

• Taco Bell (1.9 miles)
• McDonald's (2 miles)
• Culver's (2.3 miles)
• Lovers Lane Sushi and Seafood Buffet (3.2 miles)
• Oscar's Frozen Custard (3.6 miles)
• Culver's (3.8 miles)
• McDonald's (4 miles)

Physicians

• Southeastern Pediatrics & Adolescent Medicine (1.9 miles)
• Neurosurgery and Endovascular Associates of Milwaukee, S.C. (1.9 miles)
• Forefront Dermatology Franklin, WI (1.9 miles)
• Rheumatology & Immunotherapy (2.3 miles)
• Greendale Health Center (3.4 miles)
• Innovative Pain Care (3.4 miles)
• Aurora Health Care (5.1 miles)

Cafes

• Starbucks (4.1 miles)
• Starbucks (4.9 miles)
• Starbucks (5.5 miles)
• Vintage Grounds (6 miles)
• The Gingerbread House (6.1 miles)
• Panera Bread (6.9 miles)
• Hawthorne Coffee Roasters (7.5 miles)

Theaters

• South Shore Cinema Oak Creek, Wi (4.2 miles)
• Ridge Cinema New Berlin, Wi (6.5 miles)

Places of Worship

• St Stephen's Catholic Church (4.3 miles)
• St Leonard Catholic Church & School Muskego (6.3 miles)

Parks

• Schmidt Park (4.3 miles)
• Runway Dog Exercise Area (6 miles)
• Idle Isle Park (7.2 miles)
• West Allis West Milwaukee Recr (7.8 miles)

Hospitals

• Froedert Drexel Square Clinic (4.6 miles)
• Surgicenter - Children's Wisconsin (7 miles)
• Aurora St Luke's Medical Center (7.7 miles)

Transportation

• Delta Ticket Counter (6.9 miles)
• Milwaukee Mitchell International Airport (MKE) (6.9 miles)
• Security Checkpoint (6.9 miles)
• Concourse D (7 miles)
• Concourse C (7 miles)
• MKE Runway (7.3 miles)