Assisting Hands Home Care of Southwest Milwaukee in Franklin, WI

Pros

• The staff are consistently caring, attentive, and empathetic, with warmth and professionalism noted across reviews.
• Greg Davis is described as personable, knowledgeable, and responsive, able to expedite start-of-care when needed.
• Letty is an amazing, skillful, gentle, and respectful caregiver who makes a meaningful difference.
• Laura the CNA is praised for warmth, empathy, and a strong understanding of what is best for the patient.
• The Assisting Hands team is recognized for mobilizing a top-quality, reliable group that goes above and beyond for families.
• They quickly fill urgent caregiving needs, including weekend coverage, and accommodate challenging schedules.
• Families report that the care provided helps make difficult times more manageable and offers relief.
• Founders and staff are described as compassionate, dependable, and committed to personalized in-home care.

Cons

• The reviewer described their experience as nothing short of a nightmare and said the agency delivered nothing but a complete disaster.
• The caregivers were described as completely useless - unprofessional and either unable or unwilling to provide basic care and empathy.
• The reviewer stated that the way the agency handled their needs was unprofessional and disturbing, with an uncaring attitude and incompetence turning a difficult period into an enduring ordeal.
• The review notes episodes of no-call/no-shows and extremely poor management, making the service unreliable.
• They claimed the brochure misrepresented the services and high-quality care, yet what was delivered was a disaster.

Review

Assisting Hands Home Care of Southwest Milwaukee is best suited for families that want a highly responsive, leadership-driven in-home care partner capable of fast mobilization, flexible scheduling, and deeply attentive, compassionate caregivers. When urgency or 24/7 coverage is needed, this agency has repeatedly demonstrated the ability to pull together a capable team and start care quickly. Families that prize a hands-on leadership approach - where the owner and core staff actively coordinate, adjust plans, and troubleshoot logistics - will find value in the way care is orchestrated, often with a sense of personal accountability that can feel very reassuring during stressful times.

The strongest advantages live in the people and the pace. The leadership team - particularly Greg and his supervisors - shows a proactive appetite for accommodating last-minute requests, billing questions for long-term care insurance, and rapid start-of-care decisions. The caregiver roster, when aligned well, brings warmth, empathy, and reliability to daily routines, with caregivers like Laura, Samantha, and Letty frequently cited for professionalism and genuine concern for both patients and families. The agency also shines in its ability to scale up coverage when a primary caregiver is unavailable, and to provide a supervisor with hands-on experience to guide care plans and comfort measures. Beyond daily caregiving, the outfit often helps families navigate social and financial aspects of care, turning a daunting transition into something more manageable.

Yet, the experience is not uniformly smooth. A substantial number of reviews describe serious reliability issues: no-call/no-shows, inconsistent scheduling, and management friction that leaves families feeling they must police the process. Some families report mismatches between promised services and what was actually delivered, with concerns about professionalism and attentiveness in caregiving. The spectrum in practice can swing from exceptionally positive to deeply troubling, and several accounts emphasize that the brochure or initial conversations may overpromise relative to on-the-ground performance. The most consequential risk is reliability; when visits fail to occur or when the agency does not take prompt corrective action, the emotional and practical toll on families can be significant.

These pros can offset the cons, but only with diligent guardrails and clear expectations. The path to minimizing risk starts with using the agency's responsiveness as a two-way commitment: insist on firsthand caregiver interviews and a stable assignment plan, request a dedicated supervisor who remains involved, and demand a concrete backup schedule for weekends or 24/7 needs. Families should secure a written care plan with specific visit times, caregiver names, escalation contacts, and a defined process for reporting concerns. Regular check-ins, performance benchmarks, and transparent billing practices - areas where the agency has shown strength - need to be codified in advance. When the care team aligns, the resulting relief - knowing a trusted caregiver is involved, and that leadership will step in to adjust as needs evolve - can outweigh occasional missteps.

For those weighing alternatives, this agency makes a practical case but not a risk-free one. If reliability and flawless scheduling are the absolute top priorities, some families will find the history of missed visits too risky, and should explore providers with more uniform caregiver assignments and deeper back-end operations to prevent gaps. If the case involves particularly complex medical needs or dementia care that benefits from longer-tenure staff with specialized training, it may be worthwhile to compare other agencies with demonstrated consistency and stronger quality control. Families who want a more hands-off experience with less day-to-day management by the family may also prefer a facility-based option or a larger, more process-driven home-care organization.

Overall, Assisting Hands of Southwest Milwaukee delivers a compelling value: a care partner that genuinely commits to high-caliber, compassionate in-home support, with leadership that can mobilize quickly and adapt to shifting needs. The decision hinges on tolerance for potential scheduling hiccups versus the payoff of responsive, personalized care under an accountable, family-focused leadership. When expectations are clearly set, caregivers are carefully paired, and a robust plan is in place for supervision and backup coverage, the positives tend to outweigh the downsides. Families facing urgent starts, variable schedules, or the desire for a highly attentive, human-centric approach will find this agency a strong, practical choice - provided due diligence is done to lock in reliability and align on care delivery from day one.

Pharmacies

• Walgreens (1.4 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (3.1 miles)
• Walgreens (3.4 miles)
• Walgreens (4 miles)
• Walgreens (4.3 miles)

Restaurants

• Taco Bell (1.9 miles)
• McDonald's (2 miles)
• Culver's (2.3 miles)
• Lovers Lane Sushi and Seafood Buffet (3.2 miles)
• Oscar's Frozen Custard (3.6 miles)
• Culver's (3.8 miles)
• McDonald's (4 miles)

Physicians

• Southeastern Pediatrics & Adolescent Medicine (1.9 miles)
• Neurosurgery and Endovascular Associates of Milwaukee, S.C. (1.9 miles)
• Forefront Dermatology Franklin, WI (1.9 miles)
• Rheumatology & Immunotherapy (2.3 miles)
• Greendale Health Center (3.4 miles)
• Innovative Pain Care (3.4 miles)
• Aurora Health Care (5.1 miles)

Cafes

• Starbucks (4.1 miles)
• Starbucks (4.9 miles)
• Starbucks (5.5 miles)
• Vintage Grounds (6 miles)
• The Gingerbread House (6.1 miles)
• Panera Bread (6.9 miles)
• Hawthorne Coffee Roasters (7.5 miles)

Theaters

• South Shore Cinema Oak Creek, Wi (4.2 miles)
• Ridge Cinema New Berlin, Wi (6.5 miles)

Places of Worship

• St Stephen's Catholic Church (4.3 miles)
• St Leonard Catholic Church & School Muskego (6.3 miles)

Parks

• Schmidt Park (4.3 miles)
• Runway Dog Exercise Area (6 miles)
• Idle Isle Park (7.2 miles)
• West Allis West Milwaukee Recr (7.8 miles)

Hospitals

• Froedert Drexel Square Clinic (4.6 miles)
• Surgicenter - Children's Wisconsin (7 miles)
• Aurora St Luke's Medical Center (7.7 miles)

Transportation

• Delta Ticket Counter (6.9 miles)
• Milwaukee Mitchell International Airport (MKE) (6.9 miles)
• Security Checkpoint (6.9 miles)
• Concourse D (7 miles)
• Concourse C (7 miles)
• MKE Runway (7.3 miles)