811 East Geneva Street, Elkhorn, WI 53121
For more information about senior living options: (844) 490-3973
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The dispatch is always very helpful and cheerful. The drivers are very friendly, polite, and courteous. The organization is outstanding and prides itself on helping adults with disabilities find purpose and opportunities to connect with the community. The staff are very nice and polite. The service is great and easy to deal with via dispatch. The service is much cheaper than Uber or Lyft. The organization has been extremely helpful to families and its contributions to the community are appreciated. The organization provides excellent service for the community and what they do is amazing.
They described Kim's service as terrible and felt they were not heard. The service is unreliable and cannot be depended on for timely arrivals. The receptionist was extremely rude and hung up mid-sentence, causing a ride cancellation not to be processed. Linda and Cindy were rude and short in conversation, often sounding annoyed, and the voicemail system had been malfunctioning for months, leading to missed or mis-timed rides. The service is horrible and will cancel on customers without proper communication; staff on the phone can be rude. A driver was described as dangerous, with speeding and road-rule violations, and was called unfit to drive and deserving of firing. A van did not show up for a reserved appointment, and the response was "too bad," reflecting very poor customer service. VIP Services failed to pick up for a doctor's appointment, resulting in a missed appointment with no call or show. The service has been unreliable with no record of scheduled rides and showing up on days when nothing was scheduled.The collection of reviews paints a picture of a transportation service that can feel like two different experiences in one, depending on who you talk to and when. On the one hand, many customers praise the dispatch staff as helpful and cheerful, and they describe the drivers as friendly, polite, and courteous. Several commenters mention that the service is a practical, affordable option for getting to appointments, sometimes even cheaper than alternatives like Uber or Lyft. For some families and individuals, the organization appears to play a meaningful role in opening doors for adults with disabilities to connect with the community, and there are clear expressions of gratitude for the mission and the support they provide.
But alongside these positive notes lies a persistent thread of frustration and disappointment that many patrons cannot ignore. A number of reviews recount unreliability - rides canceled or not canceled properly, drivers appearing even after a cancellation had been requested, and a general sense that the service cannot be depended upon when punctuality matters most. Several customers emphasize that if timing is critical, this is not the service to rely on. The inconsistency is compounded by communication gaps: long wait times to reach staff, voicemails that take multiple rings to answer or go unanswered, and reports that calls are being redirected or ignored at critical moments. In short, the reliability issues create a paradox where some rides go smoothly while others fall apart with little warning.
Interior staff interactions are another focal point of feedback. Some reviewers describe specific frontline staff as rude or abrupt - names like Kim, Linda, and Cindy surface in various complaints, with claims that they did not feel heard, hung up in mid-conversation, or spoke in a dismissive tone. There are also accounts of voicemail systems failing for extended periods, which adds to scheduling headaches for people who must coordinate rides around strict appointment times. Yet, not all interactions are negative; there are mentions of kindness and professionalism from other staff members. A few customers specifically note that Pammy, Rich, and Karen are very kind, and some drivers are repeatedly described as professional and courteous. The mixed tone around staff suggests uneven experiences that depend heavily on who picks up the phone or arrives in person.
On the service side, the reviews show a blend of praise for accessibility and criticism of operational gaps. Several anecdotes highlight moments when rides went off without a hitch, with dispatch described as easy to work with and drivers as courteous. In contrast, other posts complain about missed appointments, lack of communication when rides are canceled or rescheduled, and the real-world consequences of these lapses - missed medical appointments and the associated stress. The contrast is striking: the same service that helps people get to vital appointments can also leave others stranded or scrambling with little notice.
Safety and driver conduct add another layer of concern for some reviewers. There are a couple of notably specific incidents that stand out: a near-c collision involving a van and a report of aggressive driving with a van that allegedly sped, crossed double yellow lines, and was described as dangerous. One rider mentioned feeling nearly hit by a van after it failed to yield, while another called for discipline or even firing of the driver involved. These accounts emphasize the high stakes of transportation reliability and safety, particularly when vulnerable riders depend on consistent, professional behavior from the people behind the wheel.
The theme of unreliability persists across several reviews, with notes that the service can be excellent in some interactions but fall apart in others. People describe having no record of scheduled rides, or arriving for appointments only to find that a ride never showed up. There are also mentions of inconsistent scheduling practices - rides that are scheduled but not delivered at the right times, and a pattern of being bounced between voicemail and busy signals when trying to confirm plans. For someone relying on steady transportation due to medical needs or a tight schedule, these inconsistencies translate into real-world consequences, such as missed appointments or last-minute changes to plans.
Despite the mixed experiences, many customers still recognize the service as an important community resource and express genuine appreciation for what it aims to achieve. Several lines emphasize how grateful they are for the organization's contributions to people with disabilities and for the ways the service enables connections to the broader community. Phrases like "excellent service for our community," "what they do is amazing," and "great place helping people in need" show that, when functioning as intended, the service can be a valuable and meaningful option. The recurring sentiment is that the mission is worthy, and the underlying desire is for the service to be consistently reliable and responsive so that its positive impact can be fully realized.
In the end, what emerges is a nuanced portrait: a transportation option that can be a lifeline for many and a source of frustration for others. The dispatch staff's helpfulness and the drivers' courteousness stand out as strengths, but reliability, consistent communication, and professional conduct are cited as critical weaknesses that undermine the overall experience. For this service to better serve its community, attention to scheduling accuracy, prompt responsiveness, and ongoing staff training - especially around customer communication and crisis handling - would help align the positive intentions with dependable outcomes. Until then, customers will likely continue to experience a broad spectrum of interactions, from the commendable to the concerning, depending on the moment and the personnel involved.
12 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to our assisted living community in Elkhorn, WI, where we offer a range of VIP services and amenities to ensure a comfortable and convenient lifestyle for our residents.
Our community features a spacious dining room where residents can enjoy delicious meals prepared by our skilled chefs. Each apartment is fully furnished, providing a cozy and home-like atmosphere. Our beautiful garden offers a peaceful outdoor space for relaxation and socializing.
We provide housekeeping services to ensure that our residents' living spaces are clean and tidy at all times. Our move-in coordination service takes care of all the details, making the transition into our community as smooth as possible.
For those who need assistance with daily activities such as bathing, dressing, and transfers, our compassionate staff is available to provide support. We also coordinate with health care providers to ensure that all medical needs are met. Special dietary restrictions, including diabetes diets, are carefully catered for during meal preparation and service.
Transportation arrangements are made for medical appointments to ensure our residents can easily access the care they need. High-speed Wi-Fi and telephone services keep residents connected with loved ones.
In addition to these amenities, we offer a variety of daily activities to keep residents engaged and entertained. From scheduled events to nearby cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals - there is always something exciting happening or easily accessible in the surrounding area.
At our assisted living community in Elkhorn, WI, we strive to provide exceptional care while promoting independence and an active lifestyle. Visit us today to experience the comfort and convenience of our VIP services firsthand.
VIP Services is located at 811 East Geneva Street, Elkhorn, WI 53121 in Walworth County, Wisconsin
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Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
Medicare Coverage for Assisted Living: An In-Depth Exploration
Medicare does not cover assisted living costs, as it focuses on acute medical needs and short-term care, with exceptions for certain medically necessary services like physical therapy. Individuals must explore other options such as Medicaid, veterans' benefits, or long-term care insurance to manage these expenses effectively.
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Choosing between assisted living and nursing homes involves evaluating emotional and financial factors, with assisted living offering independence and support for daily activities at a lower cost, while nursing homes provide intensive medical care for individuals with significant health needs. The decision is influenced by personal preferences, health status, cognitive function, and varying Medicaid coverage across states.
